Automated decision-making (ADM) is the use of data, machines and algorithms to make decisions in a range of contexts, including public administration, business, health, education, law, employment, transport, media and entertainment, with varying degrees of human oversight or intervention. ADM may involve large-scale data from a range of sources, such as databases, text, social media, sensors, images or speech, that is processed using various technologies including computer software, algorithms, machine learning, natural language processing, artificial intelligence, augmented intelligence and robotics. The increasing use of automated decision-making systems (ADMS) across a range of contexts presents many benefits and challenges to human society requiring consideration of the technical, legal, ethical, societal, educational, economic and health consequences. == Overview == There are different definitions of ADM based on the level of automation involved. Some definitions suggests ADM involves decisions made through purely technological means without human input, such as the EU's General Data Protection Regulation (Article 22). However, ADM technologies and applications can take many forms ranging from decision-support systems that make recommendations for human decision-makers to act on, sometimes known as augmented intelligence or 'shared decision-making', to fully automated decision-making processes that make decisions on behalf of individuals or organizations without human involvement. Models used in automated decision-making systems can be as simple as checklists and decision trees through to artificial intelligence and deep neural networks (DNN). Since the 1950s computers have gone from being able to do basic processing to having the capacity to undertake complex, ambiguous and highly skilled tasks such as image and speech recognition, gameplay, scientific and medical analysis and inferencing across multiple data sources. ADM is now being increasingly deployed across all sectors of society and many diverse domains from entertainment to transport. An ADM system (ADMS) may involve multiple decision points, data sets, and technologies (ADMT) and may sit within a larger administrative or technical system such as a criminal justice system or business process. == Data == Automated decision-making involves using data as input to be analyzed within a process, model, or algorithm or for learning and generating new models. ADM systems may use and connect a wide range of data types and sources depending on the goals and contexts of the system, for example, sensor data for self-driving cars and robotics, identity data for security systems, demographic and financial data for public administration, medical records in health, criminal records in law. This can sometimes involve vast amounts of data and computing power. === Data quality === The quality of the available data and its ability to be used in ADM systems is fundamental to the outcomes. It is often highly problematic for many reasons. Datasets are often highly variable; corporations or governments may control large-scale data, restricted for privacy or security reasons, incomplete, biased, limited in terms of time or coverage, measuring and describing terms in different ways, and many other issues. For machines to learn from data, large corpora are often required, which can be challenging to obtain or compute; however, where available, they have provided significant breakthroughs, for example, in diagnosing chest X-rays. == ADM technologies == Automated decision-making technologies (ADMT) are software-coded digital tools that automate the translation of input data to output data, contributing to the function of automated decision-making systems. There are a wide range of technologies in use across ADM applications and systems. ADMTs involving basic computational operations Search (includes 1-2-1, 1-2-many, data matching/merge) Matching (two different things) Mathematical Calculation (formula) ADMTs for assessment and grouping: User profiling Recommender systems Clustering Classification Feature learning Predictive analytics (includes forecasting) ADMTs relating to space and flows: Social network analysis (includes link prediction) Mapping Routing ADMTs for processing of complex data formats Image processing Audio processing Natural Language Processing (NLP) Other ADMT Business rules management systems Time series analysis Anomaly detection Modelling/Simulation === Machine learning === Machine learning (ML) involves training computer programs through exposure to large data sets and examples to learn from experience and solve problems. Machine learning can be used to generate and analyse data as well as make algorithmic calculations and has been applied to image and speech recognition, translations, text, data and simulations. While machine learning has been around for some time, it is becoming increasingly powerful due to recent breakthroughs in training deep neural networks (DNNs), and dramatic increases in data storage capacity and computational power with GPU coprocessors and cloud computing. Machine learning systems based on foundation models run on deep neural networks and use pattern matching to train a single huge system on large amounts of general data such as text and images. Early models tended to start from scratch for each new problem however since the early 2020s many are able to be adapted to new problems. Examples of these technologies include Open AI's DALL-E (an image creation program) and their various GPT language models, and Google's PaLM language model program. == Applications == ADM is being used to replace or augment human decision-making by both public and private-sector organisations for a range of reasons including to help increase consistency, improve efficiency, reduce costs and enable new solutions to complex problems. === Debate === Research and development are underway into uses of technology to assess argument quality, assess argumentative essays and judge debates. Potential applications of these argument technologies span education and society. Scenarios to consider, in these regards, include those involving the assessment and evaluation of conversational, mathematical, scientific, interpretive, legal, and political argumentation and debate. === Law === In legal systems around the world, algorithmic tools such as risk assessment instruments (RAI), are being used to supplement or replace the human judgment of judges, civil servants and police officers in many contexts. In the United States RAI are being used to generate scores to predict the risk of recidivism in pre-trial detention and sentencing decisions, evaluate parole for prisoners and to predict "hot spots" for future crime. These scores may result in automatic effects or may be used to inform decisions made by officials within the justice system. In Canada ADM has been used since 2014 to automate certain activities conducted by immigration officials and to support the evaluation of some immigrant and visitor applications. === Economics === Automated decision-making systems are used in certain computer programs to create buy and sell orders related to specific financial transactions and automatically submit the orders in the international markets. Computer programs can automatically generate orders based on predefined set of rules using trading strategies which are based on technical analyses, advanced statistical and mathematical computations, or inputs from other electronic sources. === Business === ==== Continuous auditing ==== Continuous auditing uses advanced analytical tools to automate auditing processes. It can be utilized in the private sector by business enterprises and in the public sector by governmental organizations and municipalities. As artificial intelligence and machine learning continue to advance, accountants and auditors may make use of increasingly sophisticated algorithms which make decisions such as those involving determining what is anomalous, whether to notify personnel, and how to prioritize those tasks assigned to personnel. === Media and entertainment === Digital media, entertainment platforms, and information services increasingly provide content to audiences via automated recommender systems based on demographic information, previous selections, collaborative filtering or content-based filtering. This includes music and video platforms, publishing, health information, product databases and search engines. Many recommender systems also provide some agency to users in accepting recommendations and incorporate data-driven algorithmic feedback loops based on the actions of the system user. Large-scale machine learning language models and image creation programs being developed by companies such as OpenAI and Google in the 2020s have restricted access however they are likely to have widespread application in fields such as advertising, copywriting, stock imagery and gra
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