The India AI Impact Summit 2026 (also abbreviated as the AI Impact Summit) was an international summit on artificial intelligence held at Bharat Mandapam, New Delhi, India, from 16 to 21 February 2026. It is the fourth in a series of global AI summits following the Bletchley Park AI Safety Summit in 2023, the AI Seoul Summit in 2024, and the AI Action Summit in Paris in 2025. Organised under the IndiaAI Mission by the Ministry of Electronics and Information Technology, it is the first summit in the series to be hosted by a Global South nation. This series of AI summits will continue with the AI Summit in Geneva to be hosted by Switzerland in 2027. The summit was inaugurated by Prime Minister Narendra Modi on 19 February 2026. The opening ceremony was also addressed by French President Emmanuel Macron and United Nations Secretary-General António Guterres. The summit was attended by over 20 heads of state and a delegation of global technology leaders including Sundar Pichai (Google), Sam Altman (OpenAI), and Demis Hassabis (DeepMind). The event faced criticism for organisational issues, misrepresentation of non-Indian products as Indian, and a perceived focus on trade fair activities over substantive governance. == Background == The AI Impact Summit was an international summit on artificial intelligence (AI) held in New Delhi from 16 to 20 February 2026. It followed the AI Action Summit in Paris in February 2025, the AI Seoul Summit in 2024 and the Bletchley Park AI Safety Summit in 2023. According to Crowell & Moring, the changing summit titles seemed to reflect a broader shift in focus away from AI safety and governance toward practical impact, implementation, and measurable outcomes. Ahead of the summit, an international panel of experts published the second International AI Safety Report. The summit was structured around three foundational pillars, termed "Sutras": People, Planet, and Progress. Seven thematic working groups were established to deliver outcomes across these pillars, covering AI for economic growth and social good; democratising AI resources; inclusion for social empowerment; safe and trusted AI; human capital; science; and resilience, innovation, and efficiency. == Programme == The summit ran over five days, later extended to six following overwhelming public response. Originally scheduled to conclude on 20 February, the event was extended to 21 February with expanded evening hours for the exhibition. === India AI Impact Expo === The India AI Impact Expo, inaugurated by Prime Minister Modi on 16 February, featured over 300 exhibitors from 30 countries across more than 10 thematic pavilions. Pavilions were organised across thematic zones aligned with the summit's three pillars, showcasing AI applications in healthcare, agriculture, education, and sustainable industry. === Leaders' Plenary and CEO Roundtable === The Leaders' Plenary on 19 February brought together heads of state, ministers, and representatives from multilateral institutions to outline national and global priorities on AI governance, infrastructure, and international cooperation. A CEO Roundtable, held the same evening, convened senior executives from global technology and industry firms with government leaders to discuss investment, research collaboration, and deployment of AI systems. === Research Symposium === A Research Symposium on AI and its Impact was held on 18 February, with the IIIT Hyderabad as knowledge partner. Discussions covered sovereign AI infrastructure, global adoption challenges, research breakthroughs, and policy priorities. == Participants == The summit drew delegations from over 100 countries, including more than 20 heads of state and 60 ministers. Notable attendees from the technology industry included Sundar Pichai (Google), Sam Altman (OpenAI), Dario Amodei (Anthropic), Demis Hassabis (Google DeepMind), and Mukesh Ambani (Reliance Industries). Representatives from multilateral institutions included Sangbu Kim of the World Bank. == Announcements and outcomes == === Indian AI models === Several Indian AI models and products were unveiled during the summit. Sarvam AI, an Indian AI laboratory, launched a new generation of large language models, including 30-billion and 105-billion parameter models using a mixture of experts architecture, as well as text-to-speech, speech-to-text, and vision models. Sarvam also introduced the Kaze smartglasses, described as the company's first hardware product, which Prime Minister Modi tested at the expo. The government-backed BharatGen Param2 model, a 17-billion parameter model supporting 22 Indian languages with multimodal capabilities, was also launched at the summit. === Infrastructure commitments === Union Minister Ashwini Vaishnaw outlined India's "whole-of-nation" AI strategy, describing plans to build a "frugal, sovereign and scalable" AI ecosystem. The government announced plans to add more than 20,000 GPUs to India's existing base of 38,000 under the IndiaAI Compute Portal. Microsoft announced at the summit that it was on track to invest US$50 billion by the end of the decade to bring AI to lower-income countries. Goa reaffirmed its commitment to artificial intelligence at the India AI Impact Summit 2026. === Guinness World Record === During the summit, India set a Guinness World Record for the most pledges received for an AI responsibility campaign in 24 hours, with 250,946 valid pledges collected between 16 and 17 February 2026. The campaign, conducted in partnership with Intel India as part of the IndiaAI Mission, exceeded its initial target of 5,000 pledges. == Controversies and criticisms == === Galgotias University incident === On 18 February, Galgotias University faced widespread criticism after a representative presented a robot dog at the university's exhibition pavilion as an indigenous development. Social media users identified the robot as the Unitree Go2, a commercially available product manufactured by Chinese company Unitree Robotics. IT Secretary S. Krishnan stated that the government did not want exhibitors to showcase items that were not their own, and the university was directed to vacate its stall. Galgotias University issued an apology, stating that the representative had been "ill-informed" and was not authorised to speak to the press. The incident drew political reactions, with the Indian National Congress using it to criticise the government. The controversy was amplified after Union IT Minister Ashwini Vaishnaw had earlier shared a video clip of the robot on social media, which was subsequently deleted. === Organisational issues === On day 1 of the Summit, Dhananjay Yadav, a Bengaluru-based entrepreneur had alleged that his product was stolen in the Summit. He called it as a pain for the people in an X post. He further wrote, "Think about this: We paid for flights, accommodation, logistics and even the booth. Only to see our wearables disappear inside a high-security zone". Later, the stolen devices were recovered by The Delhi Police. Bloomberg reported that delegates were left stranded without food or water during a security lockdown ahead of the Prime Minister's visit on 19 February. The summit venue was closed to the public on 19 February for the Prime Minister's visit, leading to criticism from attendees who had registered for that day. === Protests by the Indian Youth Congress (IYC) === On 20 February, some members of the Indian Youth Congress (IYC) carried out protests inside the venue with slogans such as "PM is compromised" and the criticism of the recent trade deal between India and the US. 4 of these members were sent to police custody by the court on 22 February. While Bharatiya Janta Party condemned these protests, with its spokesperson Shehzad Poonawalla saying, "From being anti-BJP, you have gone to being anti-national? If you have a problem with the BJP, then protest at the BJP office, Jantar Mantar, or outside the PM's office. But the people of the country and their alliance partners condemn them for their attempt to defame India in front of the entire world at the AI Summit." Congress leader Harish Rawat defended the protests, saying "it's also a fact that AI might become a tool in the hands of a few individuals… It's the opposition's job to warn against that… It's not the first time such international events have been opposed. I know how the BJP protested during the Commonwealth Games… To say that such opposition has happened for the first time is not correct. The BJP has been doing this while in the opposition." These protestors were granted bail by the Delhi high court on 2 March. == Reception and analysis == Bloomberg News reported that Prime Minister Modi used the summit to assert India's global AI ambitions following a challenging year in foreign policy. TechPolicy.Press published several critical analyses of the summit. One article argued that the summit's structure granted "multinational corporations parity with sovereign governments
Suno (platform)
Suno is a generative artificial intelligence music creation platform. It is designed to generate music that can include vocals and instrumentation. The platform was initially developed by Suno, Inc., of Cambridge, Massachusetts. Suno has been widely available since December 20, 2023, after the launch of a web application and a partnership with Microsoft, which included Suno as a plugin in Microsoft Copilot. The program operates by producing songs based on text or audio prompts provided by its users. Suno does not disclose the dataset used to train its artificial intelligence. == History == Suno, Inc., was founded by four people: Michael Shulman, Georg Kucsko, Martin Camacho, and Keenan Freyberg. They all worked for Kensho, an AI startup, before starting their own company in Cambridge, Massachusetts. In April 2023, Suno released their open-source text-to-speech and audio model called "Bark" on GitHub. On March 21, 2024, Suno released its V3 version for all users. The new version allowed users to create a limited number of four-minute songs using a free account. Users can pay for more features. In April 2024, a sentimental ballad was generated with Suno based on the text of the MIT License. In June 2024, a lawsuit, led by the Recording Industry Association of America, was filed against Suno and Udio alleging widespread infringement of copyrighted sound recordings. The lawsuit sought to bar the companies from training on copyrighted music, as well as damages of up to $150,000 per work from infringements that have already taken place. On July 1, 2024, a mobile app for Suno was released. On November 19, 2024, Suno upgraded its AI song model program to v4. In January 2025, Michael Shulman remarked on a podcast, "I think the majority of people don't enjoy the majority of the time they spend making music." In March 2025, one day after thousands of musicians including Thom Yorke and ABBA's Björn Ulvaeus signed a letter calling for Suno to stop training its model on copyrighted music, Timbaland endorsed Suno in a video on the company's website. In July 2025, Suno user imoliver signed a record deal with Hallwood Media, which became the first instance of a traditional music label signing an AI-based creator. Hallwood later signed with AI-artist Xania Monet for US$3 million. Monet's songs were generated by Suno AI by poet Telisha Jones. In November 2025, Suno agreed to a $500 million dollar lawsuit settlement, in which Suno would be allowed to train its models on Warner Music Group's music catalog, and WMG would control aspects of AI likeness, music, audio, software, copyrights, AI tools and music created by users on Suno. As part of the settlement, Suno also acquired the concert discovery platform Songkick from WMG. == Controversy == Suno, Inc., has been sued by the Recording Industry Association of America for copyright infringement, and thousands of musicians have signed a letter demanding that the company cease using copyrighted music in their training data. Suno does not disclose the dataset used to train its artificial intelligence.
Textual entailment
In natural language processing, textual entailment (TE), also known as natural language inference (NLI), is a directional relation between text fragments. The relation holds whenever the truth of one text fragment follows from another text. == Definition == In the TE framework, the entailing and entailed texts are termed text (t) and hypothesis (h), respectively. Textual entailment is not the same as pure logical entailment – it has a more relaxed definition: "t entails h" (t ⇒ h) if, typically, a human reading t would infer that h is most likely true. (Alternatively: t ⇒ h if and only if, typically, a human reading t would be justified in inferring the proposition expressed by h from the proposition expressed by t.) The relation is directional because even if "t entails h", the reverse "h entails t" is much less certain. Determining whether this relationship holds is an informal task, one which sometimes overlaps with the formal tasks of formal semantics (satisfying a strict condition will usually imply satisfaction of a less strict conditioned); additionally, textual entailment partially subsumes word entailment. == Examples == Textual entailment can be illustrated with examples of three different relations: An example of a positive TE (text entails hypothesis) is: text: If you help the needy, God will reward you. hypothesis: Giving money to a poor man has good consequences. An example of a negative TE (text contradicts hypothesis) is: text: If you help the needy, God will reward you. hypothesis: Giving money to a poor man has no consequences. An example of a non-TE (text does not entail nor contradict) is: text: If you help the needy, God will reward you. hypothesis: Giving money to a poor man will make you a better person. == Ambiguity of natural language == A characteristic of natural language is that there are many different ways to state what one wants to say: several meanings can be contained in a single text and the same meaning can be expressed by different texts. This variability of semantic expression can be seen as the dual problem of language ambiguity. Together, they result in a many-to-many mapping between language expressions and meanings. The task of paraphrasing involves recognizing when two texts have the same meaning and creating a similar or shorter text that conveys almost the same information. Textual entailment is similar but weakens the relationship to be unidirectional. Mathematical solutions to establish textual entailment can be based on the directional property of this relation, by making a comparison between some directional similarities of the texts involved. == Approaches == Textual entailment measures natural language understanding as it asks for a semantic interpretation of the text, and due to its generality remains an active area of research. Many approaches and refinements of approaches have been considered, such as word embedding, logical models, graphical models, rule systems, contextual focusing, and machine learning. Practical or large-scale solutions avoid these complex methods and instead use only surface syntax or lexical relationships, but are correspondingly less accurate. As of 2005, state-of-the-art systems are far from human performance; a study found humans to agree on the dataset 95.25% of the time. Algorithms from 2016 had not yet achieved 90%. == Applications == Many natural language processing applications, like question answering, information extraction, summarization, multi-document summarization, and evaluation of machine translation systems, need to recognize that a particular target meaning can be inferred from different text variants. Typically entailment is used as part of a larger system, for example in a prediction system to filter out trivial or obvious predictions. Textual entailment also has applications in adversarial stylometry, which has the objective of removing textual style without changing the overall meaning of communication. == Datasets == Some of available English NLI datasets include: SNLI MultiNLI SciTail SICK MedNLI QA-NLI In addition, there are several non-English NLI datasets, as follows: XNLI DACCORD, RTE3-FR, SICK-FR for French FarsTail for Farsi OCNLI for Chinese SICK-NL for Dutch IndoNLI for Indonesian
Amazon Q
Amazon Q is a chatbot developed by Amazon for enterprise use. Based on both Amazon Titan and GPT-5, it was announced on November 28, 2023. At launch, it was a part of the Amazon Web Services management console. Amazon CodeWhisperer is a part of Amazon Q Developer, a part of Amazon Q. == History == Amazon's business-focused chatbot Q was announced on November 28, 2023 in a preview, with a full version available at $20 per person per month. On July 19, 2025, the Amazon Q Visual Studio Code extension was compromised to delete the user's home directory. The issue was fixed on July 21. == Capabilities == Q can be prompted to summarize long documents and group chats, create charts, data analysis and write code. Q is also capable of accessing non-Amazon services. The chatbot is based on Amazon Titan and GPT-5, and uses the Amazon Bedrock repository of foundational models. It is part of the Amazon Web Services management console.
Character.ai
Character.ai (also known as c.ai, char.ai or Character AI) is a generative AI chatbot service where users can engage in conversations with customizable characters. It was designed by the developers of Google LaMDA, Noam Shazeer and Daniel de Freitas. Users can create "characters", craft their "personalities", set specific parameters, and then publish them to the community for others to chat with. Many characters are based on fictional media sources or celebrities, while others are original, some being made with certain goals in mind, such as assisting with creative writing, or playing a text-based adventure game. The beta version was made available to the public on September 16, 2022, and retired in September 2024, when it was replaced by the current website. In May 2023, a mobile app was released for iOS and Android, which received over 1.7 million downloads within a week. == History == Character.ai was established in November 2021. The company's co-founders, Noam Shazeer and Daniel de Freitas, were both engineers from Google. They both worked on AI-related projects: Shazeer was a lead author on a paper that Business Insider reported in April 2023 "has been widely cited as key to today's chatbots", and Freitas was the lead designer of an experimental AI at Google initially called Meena, which later became known as LaMDA. Character.ai raised $43 million in seed funding at the time of its initial foundation in 2021. The first beta version of Character.ai's service was made available to the public on September 16, 2022. The Washington Post reported in October 2022 that the site had "logged hundreds of thousands of user interactions in its first three weeks of beta-testing". It allowed users to create their own new characters, and to play text-adventure game scenarios where users navigate scenarios described and managed by the chatbot characters. Following a $150 million funding round in March 2023, Character.ai became valued at approximately $1 billion. As of January 2024, the site had 3.5 million daily visitors, the vast majority of them 16 to 30 years old. In 2024, Google hired Noam Shazeer, the CEO of Character.ai, and entered into a non-exclusive agreement to use Character.ai's technology. == Features == Character.ai's primary service is to let users converse with character AI chatbots based on fictional characters or real people (living or deceased). These characters' responses use data the chatbots gather from the internet about a person. In addition, users can play text-adventure games where characters guide them through scenarios. The company also provides a service that allows multiple users and AI chatbot characters to converse together at once in a single chatroom. Character "personalities" are designed via descriptions from the point of view of the character and its greeting message, and further molded from conversations made into examples, giving its messages a star rating and modification to fit the precise dialect and identity the user desires. When a character sends back a response, the user can rate the response from 1 to 4 stars. The rating predominantly affects the specific character, but also affects the behavioral selection as a whole. On May 11, 2023, Character.ai announced character.ai+, an opt-in subscription plan for $9.99 a month, that was marketed as including features such as skipping waiting rooms, fast messaging and responses, and access to an exclusion channel with faster support. In December 2024, amid multiple lawsuits and concerns, Character.ai introduced new safety features aimed at protecting teenage users. These enhancements include a dedicated model for users under 18, which moderates responses to sensitive subjects like violence and sex and has input and output filters to block harmful content. As a result of these changes and the deletion of custom-made bots flagged as violating the site's terms, some users complained that the bots were too restrictive and lacked personality. The platform was also updated to notify users after 60 minutes of continuous engagement, and display clearer disclaimers indicating that its AI characters are not real individuals. In January 2025, Character.ai began offering two games on its platform. Speakeasy is a word-based game in which players attempt to prompt the AI chatbot to say a target word while avoiding a restricted list of words. War of Words is a dueling game where users compete against an AI character over multiple rounds, with an AI referee determining the winner. The games are available to paid subscribers and a limited number of free users. In October 2025, Character.ai announced that it would be barring users under the age of 18 from creating or talking to chatbots starting November 25, 2025. Minor users will still be able to access previously generated chat conversations and can create new videos and images with the app. In November 2025 interview, CEO Karandeep Anand said that he allows his six-year-old daughter to use the app with his account, under supervision. == Controversies == === Content moderation issues === Character.ai has been criticized for poor moderation of its chatbots, with incidents of chatbots that groom underage users and promote suicide, anorexia and self-harm being reported. In October 2024, the Washington Post reported that Character.ai had removed a chatbot based on Jennifer Ann Crecente, a person who had been murdered by her ex-boyfriend in 2006. The company had been alerted to the character by the deceased girl's father. Similar reports from The Daily Telegraph in the United Kingdom noted that the company had also been prompted to remove chatbots based on Brianna Ghey, a 16-year-old transgender girl murdered in 2023, and Molly Russell, a 14-year-old suicide victim. In response to the latter incident, Ofcom announced that content from chatbots impersonating real and fictional people would fall under the Online Safety Act. In November 2024, The Daily Telegraph reported that chatbots based on alleged sex offender Jimmy Savile were present on Character.ai. In December 2024, chatbots of Luigi Mangione, the suspect in the killing of UnitedHealthcare CEO Brian Thompson, were created by Mangione's fans. Several of the chatbots were later removed by Character.ai. In 2025, a chatbot modeled after Jeffrey Epstein called "Bestie Epstein" logged nearly 3,000 chats before being removed. Chatbots modeled after school shooters were also found on the platform. Another concern is a chatbot posing as a doctor which gave medically inaccurate advice. === Litigation === In November 2023, 13-year-old Juliana Peralta of Colorado died by suicide after extensive interactions with multiple chatbots on Character.ai. She primarily confided suicidal thoughts and mental health struggles in a chatbot based on the character Hero from the video game Omori, while also engaging in sexually explicit conversations—often initiated by the bots—with others, including those based on characters from children's series such as Harry Potter. In February 2024, Sewell Setzer III, a 14-year-old Florida boy died by suicide after developing an emotional relationship over several months with a Character.ai chatbot of Daenerys Targaryen. His mother sued the company in October 2024, claiming that the platform lacks proper safeguards and uses addictive design features to increase engagement. This chatbot, and several related to Daenerys Targaryen, were removed from Character.ai as a result of this incident. Both teens wrote the same phrase "I WILL SHIFT" repeatedly on their notebooks. In December 2024, two families in Texas sued Character.ai, alleging that the software "poses a clear and present danger to American youth causing serious harms to thousands of kids, including suicide, self-mutilation, sexual solicitation, isolation, depression, anxiety, and harm towards others". It is alleged that the 17-year-old son of one family began self-harming after a chatbot introduced the topic unprompted and said that the practice "felt good for a moment", and that the chatbot compared the parents limiting their son's screen time to emotional abuse that might drive someone to murder. In May 2026, the Pennsylvania Department of State and State Board of Medicine filed a lawsuit against Character.ai for presenting chatbot characters as licensed medical professionals, including psychiatrists. The lawsuit quoted a case where chatbot claimed to be registered with the General Medical Council in the United Kingdom, and to have a license to practice in Pennsylvania. The board allege that such statements violate the state's Medical Practice Act.
N-jet
An N-jet is the set of (partial) derivatives of a function f ( x ) {\displaystyle f(x)} up to order N. Specifically, in the area of computer vision, the N-jet is usually computed from a scale space representation L {\displaystyle L} of the input image f ( x , y ) {\displaystyle f(x,y)} , and the partial derivatives of L {\displaystyle L} are used as a basis for expressing various types of visual modules. For example, algorithms for tasks such as feature detection, feature classification, stereo matching, tracking and object recognition can be expressed in terms of N-jets computed at one or several scales in scale space.
Chatbot
A chatbot (originally chatterbot) is a software application or web interface designed to converse through text or speech. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing. Simpler chatbots have existed for decades. Chatbots have gained popularity during the AI boom of the 2020s, with the releases of generative AI chatbots such as ChatGPT, Gemini, Claude, and Grok. These chatbots typically use fine-tuned large language models to generate text. A major area where chatbots have long been used is customer service and support, with various sorts of virtual assistants. == History == === Turing test === In 1950, Alan Turing published an article entitled "Computing Machinery and Intelligence" in which he proposed what is now called the Turing test as a criterion of intelligence. This criterion depends on the ability of a computer program to impersonate a human in a real-time written conversation with a human judge, to the extent that the judge is incapable of reliably distinguishing, on the basis of the conversational content alone, between the program and a real human. === Early chatbots === Joseph Weizenbaum's program ELIZA was first published in 1966. Weizenbaum did not claim that ELIZA was genuinely intelligent, and the introduction to his paper presented it more as a debunking exercise:In artificial intelligence, machines are made to behave in wondrous ways, often sufficient to dazzle even the most experienced observer. But once a particular program is unmasked, once its inner workings are explained, its magic crumbles away; it stands revealed as a mere collection of procedures. The observer says to himself "I could have written that". With that thought, he moves the program in question from the shelf marked "intelligent", to that reserved for curios. The object of this paper is to cause just such a re-evaluation of the program about to be "explained". Few programs ever needed it more. ELIZA's key method of operation involves the recognition of clue words or phrases in the input, and the output of the corresponding pre-prepared or pre-programmed responses that can move the conversation forward in an apparently meaningful way (e.g. by responding to any input that contains the word 'MOTHER' with 'TELL ME MORE ABOUT YOUR FAMILY'). Thus an illusion of understanding is generated, even though the processing involved has been merely superficial. ELIZA showed that such an illusion is surprisingly easy to generate because human judges are ready to give the benefit of the doubt when conversational responses are capable of being interpreted as "intelligent". Following ELIZA, psychiatrist Kenneth Colby developed PARRY in 1972. From 1978 to some time after 1983, the CYRUS project led by Janet Kolodner constructed a chatbot simulating Cyrus Vance (57th United States Secretary of State). It used case-based reasoning, and updated its database daily by parsing wire news from United Press International. The program was unable to process the news items subsequent to the surprise resignation of Cyrus Vance in April 1980, and the team constructed another chatbot simulating his successor, Edmund Muskie. In 1984, an interactive version of the program Racter was released which acted as a chatbot. A.L.I.C.E. was released in 1995. This uses a markup language called AIML, which is specific to its function as a conversational agent, and has since been adopted by various other developers of, so-called, Alicebots. A.L.I.C.E. is a weak AI without any reasoning capabilities. It is based on a similar pattern matching technique as ELIZA in 1966. This is not strong AI, which would require sapience and logical reasoning abilities. Jabberwacky, released in 1997, learns new responses and context based on real-time user interactions, rather than being driven from a static database. Chatbot competitions focus on the Turing test or more specific goals. Two such annual contests are the Loebner Prize and The Chatterbox Challenge (the latter has been offline since 2015, however, materials can still be found from web archives). Pre-dating the current generation of large language models, Gavagai, a Swedish language technology startup, created a Twitter-based bot in 2015 and DBpedia created a chatbot during the 2017 Google Summer of Code that communicated through Facebook Messenger. === Modern chatbots based on large language models === Modern chatbots like ChatGPT are often based on foundational large language models called generative pre-trained transformers (GPT). They are based on a deep learning architecture called the transformer, which contains artificial neural networks. They generate text after being trained on a large text corpus, and have emergent abilities that they are not specifically trained for. Chatbots integrated into apps and websites can call image-generation models or search the web. Some platforms also enable users to interact with conversational interfaces directly through web-based chat environments, allowing real-time assistance, content generation, and task automation without requiring software installation. == Application == === Messaging apps === Many companies' chatbots run on messaging apps or simply via SMS. They are used for B2C customer service, sales and marketing. In 2016, Facebook Messenger allowed developers to place chatbots on their platform. There were 30,000 bots created for Messenger in the first six months, rising to 100,000 by September 2017. Since September 2017, this has also been as part of a pilot program on WhatsApp. Airlines KLM and Aeroméxico both announced their participation in the testing; both airlines had previously launched customer services on the Facebook Messenger platform. The bots usually appear as one of the user's contacts, but can sometimes act as participants in a group chat. Many banks, insurers, media companies, e-commerce companies, airlines, hotel chains, retailers, health care providers, government entities, and restaurant chains have used chatbots to answer simple questions, increase customer engagement, for promotion, and to offer additional ways to order from them. Chatbots are also used in market research to collect short survey responses. A 2017 study showed 4% of companies used chatbots. In a 2016 study, 80% of businesses said they intended to have one by 2020. ==== As part of company apps and websites ==== Previous generations of chatbots were present on company websites, e.g. Ask Jenn from Alaska Airlines which debuted in 2008 or Expedia's virtual customer service agent which launched in 2011. The newer generation of chatbots includes IBM Watson-powered "Rocky", introduced in February 2017 by the New York City-based e-commerce company Rare Carat to provide information to prospective diamond buyers. ==== Chatbot sequences ==== Used by marketers to script sequences of messages, very similar to an autoresponder sequence. Such sequences can be triggered by user opt-in or the use of keywords within user interactions. After a trigger occurs a sequence of messages is delivered until the next anticipated user response. Each user response is used in the decision tree to help the chatbot navigate the response sequences to deliver the correct response message. === Company internal platforms === Companies have used chatbots for customer support, human resources, or in Internet-of-Things (IoT) projects. Overstock.com, for one, has reportedly launched a chatbot named Mila to attempt to automate certain processes when customer service employees request sick leave. Other large companies such as Lloyds Banking Group, Royal Bank of Scotland, Renault and Citroën are now using chatbots instead of call centres with humans to provide a first point of contact. In large companies, like in hospitals and aviation organizations, chatbots are also used to share information within organizations, and to assist and replace service desks. === Customer service === Chatbots have been proposed as a replacement for customer service departments. In 2026, The Financial Times reported on agentic chatbots that could do shopping for customers once given instructions. In 2016, Russia-based Tochka Bank launched a chatbot on Facebook for a range of financial services, including a possibility of making payments. In July 2016, Barclays Africa also launched a Facebook chatbot. === Healthcare === Chatbots are also appearing in the healthcare industry. A study suggested that physicians in the United States believed that chatbots would be most beneficial for scheduling doctor appointments, locating health clinics, or providing medication information. A 2025 review found that participants often rated chatbot responses as more empathic than those from clinicians. In 2020, WhatsApp worked with th