In computer programming, a data cube (or datacube) is a multi-dimensional array of values. Typically, the term "data cube" is applied in contexts where these arrays are massively larger than the hosting computer's main memory; examples include multi-terabyte/petabyte data warehouses and time series of image data. Even though it is called a cube, a data cube generally is a multi-dimensional concept which can be 1-dimensional, 2-dimensional, 3-dimensional, or higher-dimensional. The data cube is used to represent data (sometimes called facts) along some dimensions of interest. In satellite image timeseries, dimensions would be latitude and longitude coordinates and time; a fact (sometimes called measure) would be a pixel at a given space and time as taken by the satellite. For example, in online analytical processing, an OLAP cube about a company would have dimensions that could be the company subsidiaries, the company products, and time; in this setup, a fact would be a sales event where a particular product has been sold in a particular subsidiary at a particular time. In any case, every dimension divides data into groups of cells whereas each cell in the cube represents a single measure of interest. Sometimes cubes hold only a few values with the rest being empty, i.e. undefined, while sometimes most or all cube coordinates hold a cell value. In the first case such data are called sparse, and in the second case they are called dense, although there is no hard delineation between the two. Data cubes may be stored in database management systems (DBMS) as part of array DBMS. Spatio-temporal databases and geospatial databases may also be represented as coverage data. == History == Multi-dimensional arrays have long been familiar in programming languages. Fortran offers arbitrarily-indexed 1-D arrays and arrays of arrays, which allows the construction of higher-dimensional arrays, up to 15 dimensions. APL supports n-D arrays with a rich set of operations. All these have in common that arrays must fit into the main memory and are available only while the particular program maintaining them (such as image processing software) is running. A series of data exchange formats support storage and transmission of data cube-like data, often tailored towards particular application domains. Examples include MDX for statistical (in particular, business) data, Zarr and Hierarchical Data Format for general scientific data, and TIFF for imagery. In 1992, Peter Baumann introduced management of massive data cubes with high-level user functionality combined with an efficient software architecture. Datacube operations include subset extraction, processing, fusion, and in general queries in the spirit of data manipulation languages like SQL. Some years after, the data cube concept was applied to describe time-varying business data as data cubes by Jim Gray, et al., and by Venky Harinarayan, Anand Rajaraman and Jeff Ullman. Around that time, a working group on Multi-Dimensional Databases ("Arbeitskreis Multi-Dimensionale Datenbanken") was established at German Gesellschaft für Informatik. Datacube Inc. was an image processing company selling hardware and software applications for the PC market in 1996, however without addressing data cubes as such. The EarthServer initiative has established geo data cube service requirements. == Standardization == In 2018, the ISO SQL database language was extended with data cube functionality as "SQL – Part 15: Multi-dimensional arrays (SQL/MDA)". Web Coverage Processing Service is a geo data cube analytics language issued by the Open Geospatial Consortium in 2008. In addition to the common data cube operations, the language knows about the semantics of space and time and supports both regular and irregular grid data cubes, based on the concept of coverage data. An industry standard for querying business data cubes, originally developed by Microsoft, is MultiDimensional eXpressions. == Implementation == Many high-level computer languages treat data cubes and other large arrays as single entities distinct from their contents. These languages, of which Fortran, APL, IDL, NumPy, PDL, and S-Lang are examples, allow the programmer to manipulate complete film clips and other data en masse with simple expressions derived from linear algebra and vector mathematics. Some languages (such as PDL) distinguish between a list of images and a data cube, while many (such as IDL) do not. Array DBMSs (Database Management Systems) offer a data model which generically supports definition, management, retrieval, and manipulation of n-dimensional data cubes. This database category has been pioneered by the rasdaman system since 1994. == Applications == Multi-dimensional arrays can meaningfully represent spatio-temporal sensor, image, and simulation data, but also statistics data where the semantics of dimensions is not necessarily of spatial or temporal nature. Generally, any kind of axis can be combined with any other into a data cube. === Mathematics === In mathematics, a one-dimensional array corresponds to a vector, a two-dimensional array resembles a matrix; more generally, a tensor may be represented as an n-dimensional data cube. === Science and engineering === For a time sequence of color images, the array is generally four-dimensional, with the dimensions representing image X and Y coordinates, time, and RGB (or other color space) color plane. For example, the EarthServer initiative unites data centers from different continents offering 3-D x/y/t satellite image timeseries and 4-D x/y/z/t weather data for retrieval and server-side processing through the Open Geospatial Consortium WCPS geo data cube query language standard. A data cube is also used in the field of imaging spectroscopy, since a spectrally-resolved image is represented as a three-dimensional volume. Earth observation data cubes combine satellite imagery such as Landsat 8 and Sentinel-2 with Geographic information system analytics. === Business intelligence === In online analytical processing (OLAP), data cubes are a common arrangement of business data suitable for analysis from different perspectives through operations like slicing, dicing, pivoting, and aggregation.
Confusion matrix
In machine learning, a confusion matrix, also known as error matrix, is a specific table layout that allows visualization of the performance of an algorithm, typically a supervised learning one. In unsupervised learning it is usually called a matching matrix. The term is used specifically in the problem of statistical classification. Each row of the matrix represents the instances in an actual class while each column represents the instances in a predicted class, or vice versa – both variants are found in the literature. The diagonal of the matrix therefore represents all instances that are correctly predicted. The name stems from the fact that it makes it easy to identify whether the system is confusing two classes (i.e., commonly mislabeling one class as another). The confusion matrix has its origins in human perceptual studies of auditory stimuli. It was adapted for machine learning studies and used by Frank Rosenblatt, among other early researchers, to compare human and machine classifications of visual (and later auditory) stimuli. It is a special kind of contingency table, with two dimensions ("actual" and "predicted"), and identical sets of "classes" in both dimensions (each combination of dimension and class is a variable in the contingency table). == Example == Given a sample of 12 individuals, 8 that have been diagnosed with cancer and 4 that are cancer-free, where individuals with cancer belong to class 1 (positive) and non-cancer individuals belong to class 0 (negative), we can display that data as follows: Assume that we have a classifier that distinguishes between individuals with and without cancer in some way, we can take the 12 individuals and run them through the classifier. The classifier then makes 9 accurate predictions and misses 3: 2 individuals with cancer wrongly predicted as being cancer-free (sample 1 and 2), and 1 person without cancer that is wrongly predicted to have cancer (sample 9). Notice, that if we compare the actual classification set to the predicted classification set, there are 4 different outcomes that could result in any particular column: The actual classification is positive and the predicted classification is positive (1,1). This is called a true positive result because the positive sample was correctly identified by the classifier. The actual classification is positive and the predicted classification is negative (1,0). This is called a false negative result because the positive sample is incorrectly identified by the classifier as being negative. The actual classification is negative and the predicted classification is positive (0,1). This is called a false positive result because the negative sample is incorrectly identified by the classifier as being positive. The actual classification is negative and the predicted classification is negative (0,0). This is called a true negative result because the negative sample gets correctly identified by the classifier. We can then perform the comparison between actual and predicted classifications and add this information to the table, making correct results appear in green so they are more easily identifiable. The template for any binary confusion matrix uses the four kinds of results discussed above (true positives, false negatives, false positives, and true negatives) along with the positive and negative classifications. The four outcomes can be formulated in a 2×2 confusion matrix, as follows: The color convention of the three data tables above were picked to match this confusion matrix, in order to easily differentiate the data. Now, we can simply total up each type of result, substitute into the template, and create a confusion matrix that will concisely summarize the results of testing the classifier: In this confusion matrix, of the 8 samples with cancer, the system judged that 2 were cancer-free, and of the 4 samples without cancer, it predicted that 1 did have cancer. All correct predictions are located in the diagonal of the table (highlighted in green), so it is easy to visually inspect the table for prediction errors, as values outside the diagonal will represent them. By summing up the 2 rows of the confusion matrix, one can also deduce the total number of positive (P) and negative (N) samples in the original dataset, i.e. P = T P + F N {\displaystyle P=TP+FN} and N = F P + T N {\displaystyle N=FP+TN} . == Table of confusion == In predictive analytics, a table of confusion (sometimes also called a confusion matrix) is a table with two rows and two columns that reports the number of true positives, false negatives, false positives, and true negatives. This allows more detailed analysis than simply observing the proportion of correct classifications (accuracy). Accuracy will yield misleading results if the data set is unbalanced; that is, when the numbers of observations in different classes vary greatly. For example, if there were 95 cancer samples and only 5 non-cancer samples in the data, a particular classifier might classify all the observations as having cancer. The overall accuracy would be 95%, but in more detail the classifier would have a 100% recognition rate (sensitivity) for the cancer class but a 0% recognition rate for the non-cancer class. F1 score is even more unreliable in such cases, and here would yield over 97.4%, whereas informedness removes such bias and yields 0 as the probability of an informed decision for any form of guessing (here always guessing cancer). According to Davide Chicco and Giuseppe Jurman, the most informative metric to evaluate a confusion matrix is the Matthews correlation coefficient (MCC). Other metrics can be included in a confusion matrix, each of them having their significance and use. Some researchers have argued that the confusion matrix, and the metrics derived from it, do not truly reflect a model's knowledge. In particular, the confusion matrix cannot show whether correct predictions were reached through sound reasoning or merely by chance (a problem known in philosophy as epistemic luck). It also does not capture situations where the facts used to make a prediction later change or turn out to be wrong (defeasibility). This means that while the confusion matrix is a useful tool for measuring classification performance, it may give an incomplete picture of a model’s true reliability. == Confusion matrices with more than two categories == Confusion matrix is not limited to binary classification and can be used in multi-class classifiers as well. The confusion matrices discussed above have only two conditions: positive and negative. For example, the table below summarizes communication of a whistled language between two speakers, with zero values omitted for clarity. == Confusion matrices in multi-label and soft-label classification == Confusion matrices are not limited to single-label classification (where only one class is present) or hard-label settings (where classes are either fully present, 1, or absent, 0). They can also be extended to Multi-label classification (where multiple classes can be predicted at once) and soft-label classification (where classes can be partially present). One such extension is the Transport-based Confusion Matrix (TCM), which builds on the theory of optimal transport and the principle of maximum entropy. TCM applies to single-label, multi-label, and soft-label settings. It retains the familiar structure of the standard confusion matrix: a square matrix sized by the number of classes, with diagonal entries indicating correct predictions and off-diagonal entries indicating confusion. In the single-label case, TCM is identical to the standard confusion matrix. TCM follows the same reasoning as the standard confusion matrix: if class A is overestimated (its predicted value is greater than its label value) and class B is underestimated (its predicted value is less than its label value), A is considered confused with B, and the entry (B, A) is increased. If a class is both predicted and present, it is correctly identified, and the diagonal entry (A, A) increases. Optimal transport and maximum entropy are used to determine the extent to which these entries are updated. TCM enables clearer comparison between predictions and labels in complex classification tasks, while maintaining a consistent matrix format across settings.
Apache Parquet
Apache Parquet is a free and open-source column-oriented data storage format in the Apache Hadoop ecosystem inspired by Google Dremel interactive ad-hoc query system for analysis of read-only nested data. It is similar to RCFile and ORC, the other columnar-storage file formats in Hadoop, and is compatible with most of the data processing frameworks around Hadoop. It provides data compression and encoding schemes with enhanced performance to handle complex data in bulk. == History == The open-source project to build Apache Parquet began as a joint effort between Twitter and Cloudera using the record shredding and assembly algorithm as described in Google's Dremel. Parquet was designed as an improvement on the Trevni columnar storage format created by Doug Cutting, the creator of Hadoop. The name 'parquet' (lit. 'small compartment') refers to a style of decorative flooring and was chosen to "evoke the bottom layer of a database with an interesting layout". The first version, Apache Parquet 1.0, was released in July 2013. Since April 27, 2015, Apache Parquet has been a top-level Apache Software Foundation (ASF)-sponsored project. == Features == Apache Parquet is implemented using the record-shredding and assembly algorithm, which accommodates the complex data structures that can be used to store data. The values in each column are stored in contiguous memory locations, providing the following benefits: Column-wise compression is efficient in storage space Encoding and compression techniques specific to the type of data in each column can be used Queries that fetch specific column values need not read the entire row, thus improving performance Apache Parquet is implemented using the Apache Thrift framework, which increases its flexibility; it can work with a number of programming languages like C++, Java, Python, PHP, etc. As of August 2015, Parquet supports the big-data-processing frameworks including Apache Hive, Apache Drill, Apache Impala, Apache Crunch, Apache Pig, Cascading, Presto and Apache Spark. It is one of the external data formats used by the pandas Python data manipulation and analysis library. == Compression and encoding == In Parquet, compression is performed column by column, which enables different encoding schemes to be used for text and integer data. This strategy also keeps the door open for newer and better encoding schemes to be implemented as they are invented. Parquet supports various compression formats: snappy, gzip, LZO, brotli, zstd, and LZ4. === Dictionary encoding === Parquet has an automatic dictionary encoding enabled dynamically for data with a small number of unique values (i.e. below 105) that enables significant compression and boosts processing speed. === Bit packing === Storage of integers is usually done with dedicated 32 or 64 bits per integer. For small integers, packing multiple integers into the same space makes storage more efficient. === Run-length encoding (RLE) === To optimize storage of multiple occurrences of the same value, run-length encoding is used, which is where a single value is stored once along with the number of occurrences. Parquet implements a hybrid of bit packing and RLE, in which the encoding switches based on which produces the best compression results. This strategy works well for certain types of integer data and combines well with dictionary encoding. == Cloud Storage and Data Lakes == Parquet is widely used as the underlying file format in modern cloud-based data lake architectures. Cloud storage systems such as Amazon S3, Azure Data Lake Storage, and Google Cloud Storage commonly store data in Parquet format due to its efficient columnar representation and retrieval capabilities. Data lakehouse frameworks—including Apache Iceberg, Delta Lake, and Apache Hudi —build an additional metadata layer on top of Parquet files to support features such as schema evolution, time-travel queries, and ACID-compliant transactions. In these architectures, Parquet files serve as the immutable storage layer while the table formats manage data versioning and transactional integrity. == Comparison == Apache Parquet is comparable to RCFile and Optimized Row Columnar (ORC) file formats — all three fall under the category of columnar data storage within the Hadoop ecosystem. They all have better compression and encoding with improved read performance at the cost of slower writes. In addition to these features, Apache Parquet supports limited schema evolution, i.e., the schema can be modified according to the changes in the data. It also provides the ability to add new columns and merge schemas that do not conflict. Apache Arrow is designed as an in-memory complement to on-disk columnar formats like Parquet and ORC. The Arrow and Parquet projects include libraries that allow for reading and writing between the two formats. == Implementations == Known implementations of Parquet include:
List of performance analysis tools
This is a list of performance analysis tools for use in software development. == General purpose, language independent == The following tools work based on log files that can be generated from various systems. time (Unix) - can be used to determine the run time of a program, separately counting user time vs. system time, and CPU time vs. clock time. timem (Unix) - can be used to determine the wall-clock time, CPU time, and CPU utilization similar to time (Unix) but supports numerous extensions. Supports reporting peak resident set size, major and minor page faults, priority and voluntary context switches via getrusage. Supports sampling procfs on supporting systems to report metrics such as page-based resident set size, virtual memory size, read-bytes, and write-bytes, etc. Supports collecting hardware counters when built with PAPI support. == Multiple languages == The following tools work for multiple languages or binaries. == C and C++ == Arm MAP, a performance profiler supporting Linux platforms. AppDynamics, an application performance management service for C/C++ applications via SDK. AQtime Pro, a performance profiler and memory allocation debugger that can be integrated into Microsoft Visual Studio, and Embarcadero RAD Studio, or can run as a stand-alone application. IBM Rational Purify was a memory debugger allowing performance analysis. Instruments (bundled with Xcode) is used to profile an executable's memory allocations, time usage, filesystem activity, GPU activity etc. Intel Parallel Studio contains Intel VTune Amplifier, which tunes both serial and parallel programs. It also includes Intel Advisor and Intel Inspector. Intel Advisor optimizes vectorization (use of SIMD instructions) and prototypes threading implementations. Intel Inspector detects and debugs races, deadlocks and memory errors. Parasoft Insure++ provides a graphical tool that displays and animates memory allocations in real time to expose memory blowout, fragmentation, overuse, bottlenecks and leaks. Visual Studio Team System Profiler, commercial profiler by Microsoft. == Java == inspectIT is an open-source application performance management (APM) service for monitoring and analyzing software applications, available under the Apache License, Version 2.0 (ALv2). JConsole is the profiler which comes with the Java Development Kit JProfiler JRockit Mission Control, a profiler with low overhead. Netbeans Profiler, a profiler integrated into the NetBeans IDE (internally uses jvisualvm profiler) Plumbr, Java application performance monitoring with automated root cause detection. Links memory leaks, GC inefficiency, slow database and external web service calls, locked threads, and other performance problems to the line in source code that causes them. OverOps, Continuous reliability for the modern software supply chain, automatically detect and deliver root cause automation for all errors. VisualVM is a visual tool integrating several commandline JDK tools and lightweight profiling capabilities. It is bundled with the Java Development Kit since version 6, update 7. == JavaScript == The Firefox web browser's developer tools contain a Performance tool, which gives insight into JavaScript performance of a website. Microsoft Visual Studio AJAX Profiling Extensions is a free profiling tool for JavaScript by Microsoft Research. == .NET == CLR Profiler is a free memory profiler provided by Microsoft for CLR applications. GlowCode is a performance and memory profiler for .NET applications using C# and other .NET languages. It identifies time-intensive functions and detects memory leaks and errors in native, managed and mixed Windows x64 and x86 applications. Visual Studio == PHP == BlackFire.io Dbg Xdebug is a PHP extension which provides debugging and profiling capabilities.
Oracle Cloud
Oracle Cloud is a cloud computing service offered by Oracle Corporation providing servers, storage, network, applications and services through a global network of Oracle Corporation managed data centers. The company allows these services to be provisioned on demand over the Internet. Oracle Cloud provides infrastructure as a service (IaaS), platform as a service (PaaS), software as a service (SaaS), and data as a service (DaaS). These services are used to build, deploy, integrate, and extend applications in the cloud. This platform supports numerous open standards (SQL, HTML5, REST, etc.), open-source applications (Kubernetes, Spark, Hadoop, Kafka, MySQL, Terraform, etc.), and a variety of programming languages, databases, tools, and frameworks including Oracle-specific, open source, and third-party software and systems. == Services == === Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) === Oracle's cloud infrastructure was made generally available (GA) on October 20, 2016 under the name "Oracle Bare Metal Cloud Services". Oracle Bare Metal Cloud Services was rebranded as Oracle Cloud Infrastructure in 2018 and dubbed Oracle's "Generation 2 Cloud" at Oracle OpenWorld 2018. Oracle Cloud Infrastructure offerings include the following services: Compute: The company provides Virtual Machine Instances to provide different shapes (VM sizes) catering to different types of workloads and performance characteristics. They also provide on-demand Bare metal servers and Bare metal GPU servers, without a hypervisor. In 2016, Oracle Cloud Infrastructure launched with bare metal instances with Intel processors. These first bare metal instances offered were powered by Intel servers. In 2018, Oracle Cloud added bare metal instances powered by AMD processors, followed by Ampere Cloud-native processors in 2021. In 2021, Oracle also released its first VM-based compute instances based on Arm processors. Storage: The platform provides block volumes, file storage, object storage, and archive storage for database, analytics, content, and other applications across common protocols and APIs. Networking: This cloud platform provides network with fully configurable IP addresses, subnets, routing, and firewalls to support new or existing private networks with end-to-end security. Governance: For auditing, identity and access management, the platform has data integrity checks, traceability, and access management features. Database Management / Data Management: Oracle offers a data management platform for database workloads as well as hyper-scale big data and streaming workloads including OLTP, data warehousing, Spark, machine learning, text search, image analytics, data catalog, and deep learning. The platform allows Oracle, MySQL, and NoSQL databases to be deployed on demand as managed cloud services. Oracle Databases uniquely offer the Oracle Autonomous Database (optimized for data warehouse, transaction processing, or JSON), the Exadata shape, as well as Real Application Clusters (RAC). Load Balancing: The cloud platform offers load balancing capability to automatically route traffic across fault domains and availability domains for high availability and fault-tolerance for hosted applications. Edge Services: These services can monitor the path between users and resources and adapt to changes and outages. They include Domain Name System (DNS) services from Oracle's acquisition of Dyn. FastConnect: The cloud platform provides private connectivity across on-premises and cloud networks through providers like Equinix, AT&T, and Colt. Application Development: For application development, the company's cloud offers an open, standards-based application development platform to build, deploy, and manage API-first, mobile-first cloud applications. This platform supports container-native, cloud-native, and low code development. This platform also provides a DevOps platform for CI/CD, diagnostics for Java applications, and integration with SaaS and on-prem applications. Services include Java, mobile, digital assistants (evolution from chatbots), messaging, application container cloud, developer cloud, visual builder, API catalog, AI platform, DataScience.com (Oracle acquired) and blockchain. Integration: This is a platform offering with adapters to integrate on-premise and cloud applications. Capabilities include data integration and replication, API management, integration analytics, along with data migration and integration. They offer services such as data integration platform cloud, data integrator cloud service, GoldenGate cloud service, integration cloud, process cloud service, API platform cloud service, apiary cloud service, and SOA cloud service. Business Analytics: The company provides this business analytics platform which can analyze and generate insights from data across various applications, data warehouses, and data lakes. The services offered include analytics cloud, business intelligence, big data discovery, big data preparation, data visualization, and essbase. Security: The Oracle Cloud Platform provides identity and security applications for providing secure access and monitoring of hybrid cloud environment and addressing IT governance and compliance requirements. This platform delivers an identity SOC (Security Operations Center) through a combined offering of SIEM, UEBA, CASB, and IDaaS. The services offered include Identity Cloud Service and CASB Cloud Service. Management: The platform provides an integrated monitoring, management, and analytics platform. This platform also uses machine learning and big data on the operational data set. The platform is used to improve IT stability, prevent application outages, improve DevOps, and harden security. Services offered include Application Performance Monitoring, Infrastructure Monitoring, Log Analytics, Orchestration, IT Analytics, Configuration and Compliance, Security Monitoring, and Analytics. Content and Experience: This is a platform for content, website, and workflow management. This service is used to provide content collaboration and web presence. This tool comes integrated with Oracle on-premise and SaaS services. The services offered are Content and Experience Cloud, WebCenter Portal Cloud, and DIVA Cloud. In 2016, Oracle acquired Dyn, an internet infrastructure company. On May 16, 2018 Oracle announced that it had acquired DataScience.com, a privately held cloud workspace platform for data science projects and workloads. In April 2020, Oracle became the cloud infrastructure provider for Zoom, an online and video meeting platform. The same month, Nissan announced its migration to Oracle Cloud for its high-performance computing (HPC) workloads used for simulating the structural impacts of a car design. Xerox announced a partnership with Oracle Cloud in 2021, where Xerox will use Oracle's cloud-computing capabilities within its business incubator. === Software as a Service (SaaS) === Oracle provides SaaS applications also known as Oracle Cloud Applications. These applications are offered across a variety of products, industrial sectors with various deployment options to adhere to compliance standards. The below list mentions Oracle Cloud Applications provided by Oracle Corporation. Customer Experience (CX) Human Capital Management (HCM) Enterprise Resource Planning (ERP) Supply Chain Management (SCM) Enterprise Performance Management (EPM) Internet of Things Applications (IoT) SaaS Analytics Data Industry Solutions (Communications, Financial Services, Consumer Goods, High Tech and Manufacturing, Higher Education, Hospitality, Utilities) Deployment (adhering to standards for sectors such as Financial Services, Retail Services, Public Sector, Defense) Block-Chain Cloud Service (in partnership with SAP, IBM and Microsoft) Blockchain Applications On July 28, 2016 Oracle bought NetSuite, the very first cloud company, for $9.3 billion. === Data as a Service (DaaS) === This platform is known as the Oracle Data Cloud. This platform aggregates and analyzes consumer data powered by Oracle ID Graph across channels and devices to create cross-channel consumer understanding. == Deployment models == Oracle Cloud is available in 44 regions as of July 2023, including North America, South America, UK, European Union, Middle East, Africa, India, Australia, Korea, and Japan. Oracle Cloud is available as a public cloud (Oracle-managed regions); to selected government agencies as an Oracle-managed government cloud in the United States (with FedRAMP High and DISA SRG IL5 compliance) and United Kingdom; and as a "private cloud" or "hybrid cloud" as an Oracle-managed database-only service or full-service dedicated region - what Oracle calls "Cloud at Customer". == Architecture == Oracle's public and government cloud is offered through a global network of Oracle-managed data centers, connected by an Oracle-managed backbone network. Oracle's Exadata Cloud at Customer leverages this network for contr
Stride (software)
Stride was a cloud-based team business communication and collaboration tool, launched by Atlassian on 7 September 2017 to replace the cloud-based version of HipChat. Stride software was available to download onto computers running Windows, Mac or Linux, as well as Android, iOS smartphones, and tablets. Stride was bought by Atlassian's competitor Slack Technologies and was discontinued on February 15, 2019. The features of Stride include chat rooms, one-on-one messaging, file sharing, 5 GB of file storage, group voice and video calling, built-in collaboration tools, and up to 25,000 of searchable message history. Premium features include unlimited file storage, users, group chat rooms, file sharing and storage, apps, and history retention. The premium version, priced at $3/user/month, also includes advanced meeting functionality like group screen sharing, remote desktop control, and dial-in/dial-out capabilities. Stride offered integrations with Atlassian's other products as well as other third-party applications listed in the Atlassian Marketplace, such as GitHub, Giphy, Stand-Bot and Google Calendar. Stride offered additional features beyond messaging to improve efficiency and productivity. It aimed to reduce collaboration noise by introducing a "focus" mode, and eliminates the divisions between text chat, voice meetings, and videoconferencing, by simplifying transitioning between these modes in the same channel. On July 26, 2018, Atlassian announced that HipChat and Stride would be discontinued February 15, 2019, and that it had reached a deal to sell their intellectual property to Slack. Slack paid an undisclosed amount over three years to assume the user bases of the services, while Atlassian took a minority investment in Slack. The companies also announced a commitment to work on integration of Slack with Atlassian services.
LiveChat
LiveChat is an AI customer service software with chatbot, online chat, help desk software, and web analytics capabilities. LiveChat is used by over 76,000 companies. It was first launched in 2002 and is offered via a SaaS (software as a service) business model by Text. Organizations use LiveChat as a single point of contact to manage customer service and online sales activities with a single program. == Product == LiveChat is proprietary software. LiveChat's website chat widget can be embedded on customers' websites as a small chat box, often displayed in the bottom right corner of the web browser. It can be used to conduct chats, share files and save transcripts. The agent application is used by company employees to respond to questions asked by the customers. This is available through both web-based application, desktop applications, and mobile apps. Web chat sessions can be initiated by the visiting customer, or by the agent, either manually or automatically by the LiveChat system when the visitor meets the predefined criteria (i.e. searched keyword, time on website, encountered error, etc.). LiveChat's system attempts to identify the best prospects visiting a website based on data gathered from past purchasing decisions. Other features include real-time website traffic monitoring, built-in ticketing system and agents' efficiency analytics. LiveChat is available in 48 languages. == Research and reception == Reviewing LiveChat's usefulness for online learning in 2020, psychologist Jaclyn Broadbent said "LiveChat occurs as a real-time conversation, it can be time-consuming for staff and disruptive to other tasks." However, using it has resulted in reduced communication traffic from other channels, such as the discussion boards or email. As a teacher, the best time to be available on LiveChat is when you are doing other administrative jobs." Since 2014 LiveChat has been publishing Customer Service Report - an annual study of customer satisfaction and analysis of online business communication trends. It includes research of thousands of companies and millions of customer service email and live support interactions.