Deep image prior is a type of convolutional neural network used to enhance a given image with no prior training data other than the image itself. A neural network is randomly initialized and used as prior to solve inverse problems such as noise reduction, super-resolution, and inpainting. Image statistics are captured by the structure of a convolutional image generator rather than by any previously learned capabilities. == Method == === Background === Inverse problems such as noise reduction, super-resolution, and inpainting can be formulated as the optimization task x ∗ = m i n x E ( x ; x 0 ) + R ( x ) {\displaystyle x^{}=min_{x}E(x;x_{0})+R(x)} , where x {\displaystyle x} is an image, x 0 {\displaystyle x_{0}} a corrupted representation of that image, E ( x ; x 0 ) {\displaystyle E(x;x_{0})} is a task-dependent data term, and R(x) is the regularizer. Deep neural networks learn a generator/decoder x = f θ ( z ) {\displaystyle x=f_{\theta }(z)} which maps a random code vector z {\displaystyle z} to an image x {\displaystyle x} . The image corruption method used to generate x 0 {\displaystyle x_{0}} is selected for the specific application. === Specifics === In this approach, the R ( x ) {\displaystyle R(x)} prior is replaced with the implicit prior captured by the neural network (where R ( x ) = 0 {\displaystyle R(x)=0} for images that can be produced by a deep neural networks and R ( x ) = + ∞ {\displaystyle R(x)=+\infty } otherwise). This yields the equation for the minimizer θ ∗ = a r g m i n θ E ( f θ ( z ) ; x 0 ) {\displaystyle \theta ^{}=argmin_{\theta }E(f_{\theta }(z);x_{0})} and the result of the optimization process x ∗ = f θ ∗ ( z ) {\displaystyle x^{}=f_{\theta ^{}}(z)} . The minimizer θ ∗ {\displaystyle \theta ^{}} (typically a gradient descent) starts from a randomly initialized parameters and descends into a local best result to yield the x ∗ {\displaystyle x^{}} restoration function. ==== Overfitting ==== A parameter θ may be used to recover any image, including its noise. However, the network is reluctant to pick up noise because it contains high impedance while useful signal offers low impedance. This results in the θ parameter approaching a good-looking local optimum so long as the number of iterations in the optimization process remains low enough not to overfit data. === Deep Neural Network Model === Typically, the deep neural network model for deep image prior uses a U-Net like model without the skip connections that connect the encoder blocks with the decoder blocks. The authors in their paper mention that "Our findings here (and in other similar comparisons) seem to suggest that having deeper architecture is beneficial, and that having skip-connections that work so well for recognition tasks (such as semantic segmentation) is highly detrimental." == Applications == === Denoising === The principle of denoising is to recover an image x {\displaystyle x} from a noisy observation x 0 {\displaystyle x_{0}} , where x 0 = x + ϵ {\displaystyle x_{0}=x+\epsilon } . The distribution ϵ {\displaystyle \epsilon } is sometimes known (e.g.: profiling sensor and photon noise) and may optionally be incorporated into the model, though this process works well in blind denoising. The quadratic energy function E ( x , x 0 ) = | | x − x 0 | | 2 {\displaystyle E(x,x_{0})=||x-x_{0}||^{2}} is used as the data term, plugging it into the equation for θ ∗ {\displaystyle \theta ^{}} yields the optimization problem m i n θ | | f θ ( z ) − x 0 | | 2 {\displaystyle min_{\theta }||f_{\theta }(z)-x_{0}||^{2}} . === Super-resolution === Super-resolution is used to generate a higher resolution version of image x. The data term is set to E ( x ; x 0 ) = | | d ( x ) − x 0 | | 2 {\displaystyle E(x;x_{0})=||d(x)-x_{0}||^{2}} where d(·) is a downsampling operator such as Lanczos that decimates the image by a factor t. === Inpainting === Inpainting is used to reconstruct a missing area in an image x 0 {\displaystyle x_{0}} . These missing pixels are defined as the binary mask m ∈ { 0 , 1 } H × V {\displaystyle m\in \{0,1\}^{H\times V}} . The data term is defined as E ( x ; x 0 ) = | | ( x − x 0 ) ⊙ m | | 2 {\displaystyle E(x;x_{0})=||(x-x_{0})\odot m||^{2}} (where ⊙ {\displaystyle \odot } is the Hadamard product). The intuition behind this is that the loss is computed only on the known pixels in the image, and the network is going to learn enough about the image to fill in unknown parts of the image even though the computed loss doesn't include those pixels. This strategy is used to remove image watermarks by treating the watermark as missing pixels in the image. === Flash–no-flash reconstruction === This approach may be extended to multiple images. A straightforward example mentioned by the author is the reconstruction of an image to obtain natural light and clarity from a flash–no-flash pair. Video reconstruction is possible but it requires optimizations to take into account the spatial differences. == Implementations == A reference implementation rewritten in Python 3.6 with the PyTorch 0.4.0 library was released by the author under the Apache 2.0 license: deep-image-prior A TensorFlow-based implementation written in Python 2 and released under the CC-SA 3.0 license: deep-image-prior-tensorflow A Keras-based implementation written in Python 2 and released under the GPLv3: machine_learning_denoising == Example == See Astronomy Picture of the Day (APOD) of 2024-02-18
National Parking Platform
The National Parking Platform is a digital platform in the United Kingdom providing interoperability between car park operators, parking apps, and other service providers. It enables all parking apps that support the system: RingGo, JustPark, PayByPhone, Apcoa Connect, AppyParking, and Caura to work at all participating car parks. It has been rolled out in 13 local authorities so far. It was first developed by the Department for Transport starting in 2019, and since May 2025 is controlled by the British Parking Association on a not-for-profit basis. == Participating local authorities == Buckinghamshire Cheshire West and Chester Coventry City East Hertfordshire East Suffolk Liverpool City Manchester City Oxfordshire County Peterborough City Stevenage Sutton Walsall Welwyn Hatfield
Lernmatrix
Lernmatrix (German for "learning matrix") is a special type of artificial neural network (ANN) architecture, similar to associative memory, invented around 1960 by Karl Steinbuch, a pioneer in computer science and ANNs. This model for learning systems could establish complex associations between certain sets of characteristics (e.g., letters of an alphabet) and their meanings. == Function == The Lernmatrix generally consists of n "characteristic lines" and m "meaning lines," where each characteristic line is connected to each meaning line, similar to how neurons in the brain are connected by synapses. (This can be realized in various ways – according to Steinbuch, this could be done by hardware or software). To train a Lernmatrix, values are specified on the corresponding characteristic and meaning lines (binary or real); then the connections between all pairs of characteristic and meaning lines are strengthened by the Hebb rule. A trained Lernmatrix, when given a specific input on the characteristic lines, activates the corresponding meaning lines. In modern language, it is a linear projection module. By appropriately interconnecting several Lernmatrices, a switching system can be built that, after completing certain training phases, is ultimately able to automatically determine the most probable associated meaning for an input sequence of features.
MIT Computer Science and Artificial Intelligence Laboratory
Computer Science and Artificial Intelligence Laboratory (CSAIL) is a research institute at the Massachusetts Institute of Technology (MIT) formed by the 2003 merger of the Laboratory for Computer Science (LCS) and the Artificial Intelligence Laboratory (AI Lab). Housed within the Ray and Maria Stata Center, CSAIL is the largest on-campus laboratory as measured by research scope and membership. It is part of the Schwarzman College of Computing but is also overseen by the MIT Vice President of Research. == Research activities == CSAIL's research activities are organized around a number of semi-autonomous research groups, each of which is headed by one or more professors or research scientists. These groups are divided up into seven general areas of research: Artificial intelligence Computational biology Graphics and vision Language and learning Theory of computation Robotics Systems (includes computer architecture, databases, distributed systems, networks and networked systems, operating systems, programming methodology, and software engineering, among others) == History == Computing Research at MIT began with Vannevar Bush's research into a differential analyzer and Claude Shannon's electronic Boolean algebra in the 1930s, the wartime MIT Radiation Laboratory, the post-war Project Whirlwind and the Research Laboratory of Electronics (RLE), and MIT Lincoln Laboratory's SAGE in the early 1950s. At MIT, research in the field of artificial intelligence began in the late 1950s. === Project MAC === On July 1, 1963, Project MAC (the Project on Mathematics and Computation, later backronymed to Multiple Access Computer, Machine Aided Cognitions, or Man and Computer) was launched with a $2 million grant from the Defense Advanced Research Projects Agency (DARPA). Project MAC's original director was Robert Fano of MIT's Research Laboratory of Electronics (RLE). Fano decided to call MAC a "project" rather than a "laboratory" for reasons of internal MIT politics – if MAC had been called a laboratory, then it would have been more difficult to raid other MIT departments for research staff. The program manager responsible for the DARPA grant was J. C. R. Licklider, who had previously been at MIT conducting research in RLE, and would later succeed Fano as director of Project MAC. Project MAC would become famous for groundbreaking research in operating systems, artificial intelligence, and the theory of computation. Its contemporaries included Project Genie at Berkeley, the Stanford Artificial Intelligence Laboratory, and (somewhat later) University of Southern California's (USC's) Information Sciences Institute. An "AI Group" including Marvin Minsky (the director), John McCarthy (inventor of Lisp), and a talented community of computer programmers were incorporated into Project MAC. They were interested principally in the problems of vision, mechanical motion and manipulation, and language, which they view as the keys to more intelligent machines. In the 1960s and 1970s the AI Group developed a time-sharing operating system called Incompatible Timesharing System (ITS) which ran on PDP-6 and later PDP-10 computers. The early Project MAC community included Fano, Minsky, Licklider, Fernando J. Corbató, and a community of computer programmers and enthusiasts among others who drew their inspiration from former colleague John McCarthy. These founders envisioned the creation of a computer utility whose computational power would be as reliable as an electric utility. To this end, Corbató brought the first computer time-sharing system, Compatible Time-Sharing System (CTSS), with him from the MIT Computation Center, using the DARPA funding to purchase an IBM 7094 for research use. One of the early focuses of Project MAC would be the development of a successor to CTSS, Multics, which was to be the first high availability computer system, developed as a part of an industry consortium including General Electric and Bell Laboratories. In 1966, Scientific American featured Project MAC in the September thematic issue devoted to computer science, that was later published in book form. At the time, the system was described as having approximately 100 TTY terminals, mostly on campus but with a few in private homes. Only 30 users could be logged in at the same time. The project enlisted students in various classes to use the terminals simultaneously in problem solving, simulations, and multi-terminal communications as tests for the multi-access computing software being developed. === AI Lab and LCS === In the late 1960s, Minsky's artificial intelligence group was seeking more space, and was unable to get satisfaction from project director Licklider. Minsky found that although Project MAC as a single entity could not get the additional space he wanted, he could split off to form his own laboratory and then be entitled to more office space. As a result, the MIT AI Lab was formed in 1970, and many of Minsky's AI colleagues left Project MAC to join him in the new laboratory, while most of the remaining members went on to form the Laboratory for Computer Science. Talented programmers such as Richard Stallman, who used TECO to develop EMACS, flourished in the AI Lab during this time. Those researchers who did not join the smaller AI Lab formed the Laboratory for Computer Science and continued their research into operating systems, programming languages, distributed systems, and the theory of computation. Two professors, Hal Abelson and Gerald Jay Sussman, chose to remain neutral—their group was referred to variously as Switzerland and Project MAC for the next 30 years. Among much else, the AI Lab led to the invention of Lisp machines and their attempted commercialization by two companies in the 1980s: Symbolics and Lisp Machines Inc. === CSAIL === On the fortieth anniversary of Project MAC's establishment, July 1, 2003, LCS was merged with the AI Lab to form the MIT Computer Science and Artificial Intelligence Laboratory, or CSAIL. This merger created the largest laboratory (over 600 personnel) on the MIT campus. In 2018, CSAIL launched a five-year collaboration program with IFlytek, a company sanctioned the following year for allegedly using its technology for surveillance and human rights abuses in Xinjiang. In October 2019, MIT announced that it would review its partnerships with sanctioned firms such as iFlyTek and SenseTime. In April 2020, the agreement with iFlyTek was terminated. CSAIL moved from the School of Engineering to the newly formed Schwarzman College of Computing by February 2020. == Offices == From 1963 to 2004, Project MAC, LCS, the AI Lab, and CSAIL had their offices at 545 Technology Square, taking over more and more floors of the building over the years. In 2004, CSAIL moved to the new Ray and Maria Stata Center, which was built specifically to house it and other departments. == Outreach activities == The IMARA (from Swahili word for "power") group sponsors a variety of outreach programs that bridge the global digital divide. Its aim is to find and implement long-term, sustainable solutions which will increase the availability of educational technology and resources to domestic and international communities. These projects are run under the aegis of CSAIL and staffed by MIT volunteers who give training, install and donate computer setups in greater Boston, Massachusetts, Kenya, Native American Indian tribal reservations in the American Southwest such as the Navajo Nation, the Middle East, and Fiji Islands. The CommuniTech project strives to empower under-served communities through sustainable technology and education and does this through the MIT Used Computer Factory (UCF), providing refurbished computers to under-served families, and through the Families Accessing Computer Technology (FACT) classes, it trains those families to become familiar and comfortable with computer technology. == Notable researchers == (Including members and alumni of CSAIL's predecessor laboratories) MacArthur Fellows Tim Berners-Lee, Erik Demaine, Dina Katabi, Daniela L. Rus, Regina Barzilay, Peter Shor, Richard Stallman, and Joshua Tenenbaum Turing Award recipients Leonard M. Adleman, Fernando J. Corbató, Shafi Goldwasser, Butler W. Lampson, John McCarthy, Silvio Micali, Marvin Minsky, Ronald L. Rivest, Adi Shamir, Barbara Liskov, and Michael Stonebraker IJCAI Computers and Thought Award recipients Terry Winograd, Patrick Winston, David Marr, Gerald Jay Sussman, Rodney Brooks Rolf Nevanlinna Prize recipients Madhu Sudan, Peter Shor, Constantinos Daskalakis Gödel Prize recipients Shafi Goldwasser (two-time recipient), Silvio Micali, Maurice Herlihy, Charles Rackoff, Johan Håstad, Peter Shor, and Madhu Sudan Grace Murray Hopper Award recipients Robert Metcalfe, Shafi Goldwasser, Guy L. Steele, Jr., Richard Stallman, and W. Daniel Hillis Textbook authors Harold Abelson and Gerald Jay Sussman, Richard Stallman, Thomas H. Cormen, Charles E. Leiserson, Patrick Winston, Ronald L.
Visual hierarchy
Visual hierarchy, in Gestalt psychology, describes how particular elements in a visual field stand out more than others in a pattern, creating a perceived order of importance. Although it can occur naturally, the term is most often used in design—especially graphic design and cartography—where elements are arranged to appear more important than others. This order is created by the visual contrast between forms in a field of perception. Objects with highest contrast to their surroundings are recognized first by the human mind. == Evidence == There is some scientific evidence for visual hierarchy using eye tracking. For example, one study found that when people agree that a graphic design is good, they exhibit more similar eye movements; measured by the Fréchet distance. == Theory == The concept of visual hierarchy is based in Gestalt psychological theory, an early 20th-century German theory that proposes that the human brain has innate organizing tendencies that “structure individual elements, shapes or forms into a coherent, organized whole,” especially when processing visual information. The German word Gestalt translates into “form,” “pattern,” or “shape” in English. When an element in a visual field disconnects from the ‘whole’ created by the brain's perceptual organization, it “stands out” to the viewer. The shapes that disconnect most severely from their surroundings stand out the most. This is commonly encapsulated as the Von Restorff effect, which states that isolation attracts attention. === Physical characteristics === The brain distinguishes objects based on differences in their physical appearances. These characteristics fall into four categories: color, size, alignment, and character. Each type of contrast can be used to construct a visual hierarchy. The same characteristics are also sometimes categorized (especially among cartographers) according to the visual variables of Jacques Bertin. Color encompasses the hue, saturation, value, and perceived texture of forms. Dark figures will stand out on a light background, light figures will stand out on a dark background, brightly colored figures will stand out on a muted background, and so on. The fluorescent colors used for tennis balls and other sports equipment is intended to make them instantly stand out against almost any natural visual field. Size has a strong influence on visual hierarchy. Large elements typically attract attention, provided that they can be recognized as figures. Alignment is the arrangement of forms relative to one another. For example, items in the upper left corner of a page are often seen first (at least for those readers accustomed to western languages), the center of the field has prominence. Negative space can also be employed: a figure isolated among large amounts of white space will stand out more than one amid other figures. Character includes several kinds of contrasts based on shape. For example, complex patterns attract more attention than simple or predictable patterns, intricate shapes attract more attention than generalized ones. Even large-scale patterns can attract attention if they contrast with the pattern in the remainder of the visual field. Camouflage is an example of eliminating contrast in character in color and/or character specifically to reduce visual hierarchy. The "squint test" is often suggested as a simple, if unscientific, method to evaluate the visual hierarchy of a graphical product like a map or web page. When viewed out of focus (or from a great distance), the viewer is not distracted by details, but can only see overall (gestalt) patterns such as visual hierarchy. All of the above patterns, except some aspects of character, are recognizable by this method. == Application == Visual hierarchy is an important concept in the field of graphic design, a field that specializes in visual organization. Designers attempt to control visual hierarchy to guide the eye to information in a specific order for a specific purpose. One could compare visual hierarchy in graphic design to grammatical structure in writing in terms of the importance of each principle to these fields. === Cartography === In cartographic design, visual hierarchy is used to emphasize certain important features on a map over less important features. Typically, a map has a purpose that dictates a conceptual hierarchy of what should be more or less important, so one of the goals of the choice of map symbols is to match the visual hierarchy to the conceptual hierarchy. The Visual hierarchy of a map may apply to individual geographic features (such as making a single country stand out), to map layers of related features (e.g., making lakes stand out more than roads), and to the entire layout of map and non-map elements (e.g., making the title look more important than the scale bar). Like the main map elements, such features have weight, and the properties that apply to visual hierarchy of map layers also apply to other elements on the page. Size and alignment are the two main determinants of the visual hierarchy for these features. Cartographers often utilize principles of negative space and figure-ground contrast to design an appropriate visual hierarchy by employing contrast between unused space and layout features. === User experience design and behavioral design === In user experience design and behavioural design, such as web design, visual hierarchy is used to prioritize navigational structures and content, so that audiences focus on elements that facilitate system usage, or increases the chance that they notice content that contains psychological nudges. Color is one of many factors used in the design of a visual hierarchy, and a key factor due to the high salience of color perception.
Imaging
Imaging is the process of creating visual representations of objects, scenes, or phenomena. The term encompasses both the formation of images through physical processes and the technologies used to capture, store, process, and display them. While traditional imaging relies on visible light, modern imaging systems can visualize information across the electromagnetic spectrum and through other physical phenomena such as sound waves, magnetic fields, and particle emissions, enabling the visualization of subjects invisible to the human eye. Imaging science is the multidisciplinary field concerned with the theoretical foundations and practical applications of image creation and analysis. The field draws on physics, mathematics, electrical engineering, computer science, computer vision, and perceptual psychology to develop systems that generate, collect, duplicate, analyze, modify, and visualize images. == Principles == === The imaging chain === The imaging chain is a conceptual framework describing the interconnected components of any imaging system. Understanding each link in this chain allows engineers and scientists to optimize system performance for specific applications. The chain begins with the subject and its observable properties, typically energy that is emitted, reflected, or transmitted. A light source or other energy source may illuminate the subject to make these properties detectable. The capture device then collects this energy using appropriate sensors: optical systems for electromagnetic radiation, transducers for acoustic waves, or antenna arrays for radio frequencies. In digital systems, a processor converts the captured signals into a format suitable for rendering, applying algorithms for noise reduction, enhancement, or reconstruction. Finally, a display renders the processed information as a visible image on media such as paper, screens, or projection surfaces. Throughout this process, the characteristics of the human visual system inform design decisions, as the ultimate purpose of most imaging systems is to convey information to human observers. === Coherent and non-coherent imaging === Imaging systems are often classified by whether they use coherent or non-coherent illumination. Coherent imaging employs an active source that produces waves with a consistent phase relationship, as in radar, synthetic aperture radar, medical ultrasound, and optical coherence tomography. These systems can capture phase information in addition to amplitude, enabling techniques such as holography and interferometry. Non-coherent imaging systems, including conventional photography, fluorescence microscopy, and telescopes, rely on illumination sources where light waves have random phase relationships. == Methods and applications == Imaging methods span a wide range of physical principles, each suited to particular applications. Optical imaging encompasses photography, cinematography, microscopy, and telescopic observation. These methods capture electromagnetic radiation in or near the visible spectrum and form the basis of most consumer and scientific imaging. Extensions include thermography, which visualizes infrared radiation to reveal temperature distributions, and multispectral imaging, which captures data across multiple wavelength bands for applications in remote sensing and materials analysis. Medical imaging comprises techniques designed to visualize the interior of the human body for diagnostic and therapeutic purposes. Radiography and computed tomography use X-rays to image dense structures such as bone. Magnetic resonance imaging exploits nuclear magnetic properties to produce detailed soft-tissue images without ionizing radiation. Ultrasound imaging uses high-frequency sound waves and is particularly valuable for real-time imaging and fetal monitoring. Nuclear medicine techniques such as positron emission tomography track radioactive tracers to reveal metabolic activity. Emerging modalities include photoacoustic imaging, which combines optical and acoustic principles, and Magneto-acousto-electrical tomography, which maps electrical conductivity in biological tissues. Acoustic imaging uses sound waves to create images. Beyond medical ultrasound, applications include sonar for underwater navigation and mapping, seismic imaging for geological exploration, and industrial non-destructive testing. Radar and microwave imaging employ radio waves to detect and image objects. Synthetic aperture radar produces high-resolution images from aircraft or satellites regardless of weather or lighting conditions, making it essential for Earth observation and reconnaissance. Ground-penetrating radar images subsurface structures for archaeological and engineering applications. Electron and particle imaging use beams of electrons or other particles to achieve resolutions far beyond the diffraction limit of visible light. Electron microscopes can image individual atoms, enabling advances in materials science and structural biology. Chemical imaging combines spectroscopy with spatial imaging to map the chemical composition of samples, with applications in pharmaceutical development, food safety, and forensics. LIDAR (Light Detection and Ranging) measures distances using laser pulses to create three-dimensional representations of surfaces and objects, widely used in autonomous vehicles, topographic mapping, and forestry. Computational and digital imaging encompasses image processing, computer graphics, three-dimensional rendering, and digital image restoration. Computer vision applies algorithmic analysis to extract information from images automatically. == History == Photography and imaging have always been intertwined. When Joseph Nicéphore Niépce created the first permanent photograph using heliography in 1826, and Louis Daguerre refined the process into the daguerreotype a decade later, they weren't just inventing a new art form, they were laying the groundwork for an entire scientific discipline built on silver halide chemistry. For most of the nineteenth century, photography remained the province of specialists. That changed with George Eastman's Kodak camera, introduced in 1888 with the slogan "You press the button, we do the rest." Suddenly, anyone could take pictures. Around the same time, Wilhelm Röntgen stumbled onto X-rays in 1895, an accident that would spawn the entire field of medical imaging. World War II proved to be a turning point. Radar technology, developed frantically on both sides of the conflict, introduced concepts that engineers would later adapt for synthetic aperture radar and medical ultrasound. Then the charge-coupled device came: Willard Boyle and George E. Smith built the first one at Bell Labs in 1969, and within a few decades it had made film nearly obsolete. Magnetic resonance imaging arrived in the 1970s, offering doctors something X-rays never could, detailed views of soft tissue without any radiation. Digital cameras took over fast. By the 2000s, film was already in decline; by the 2010s, smartphones had put a surprisingly capable camera in nearly every pocket. Features that once required real skill, proper exposure, sharp focus, accurate color, became automatic. Today, billions of photos get uploaded to social media every day. As a result, a growing issue is that generative artificial intelligence can fabricate photorealistic images from scratch. What counts as a "real" photograph is no longer necessarily obvious.
Inbenta
Inbenta is an AI company that originated in Barcelona, Spain, in 2005. Inbenta is currently headquartered in Allen, Texas, with additional offices in Spain, São Paulo, Brazil, Toulouse, France, and Tokyo, Japan. Inbenta provides natural language processing and semantic search through artificial intelligence. == History == Inbenta raised $12 Million in their Series B funding round to extend the reach of their artificial intelligence for business solutions. In 2023 Inbenta's new chief executive officer Melissa Solis moved Inbenta's headquarters to One Bethany West in Allen, Texas from Foster City, California. == Controversy == On 23 June 2018, Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, compromising personal data and payment details for thousands of Ticketmaster customers. Three days later, Inbenta's CEO Issued a message about the incident to convey the full scope of the breach. Also on its FAQ section, Inbenta claimed that "After a careful analysis of all clues and snapshots from our systems, the technical team at Inbenta discovered that the script had been implemented on the payment page. We were unaware of this, and would have advised against doing so had we known, as it presents a point of vulnerability". On November 13, 2020, the Information Commissioner's Office fined Ticketmaster UK Limited £1.25 million for failing to protect customers' payment details. According to the ICO, "It was because of Ticketmaster's business decision to include the [Inbenta] chat bot on its payment page that the chat bot was able to unlawfully process the personal data of customers."