AI Generator Zdjec

AI Generator Zdjec — independent reviews, comparisons, pricing and step-by-step guides on Aizhi.

  • Ameca (robot)

    Ameca (robot)

    Ameca is a robotic humanoid created in 2021 by Engineered Arts, headquarters in Falmouth, Cornwall, United Kingdom. The project commenced in February 2021, and the first public demonstration was at the CES 2022 show in Las Vegas. Ameca's appearance features grey rubber skin on the face and hands, and is specifically designed to appear genderless. In 2024, an Ameca unit was installed in Edinburgh in the UK to reside at the National Robotarium. Ameca generation 3 has been released and showcased at ICRA 2025 along with Ami. == History == The first generation of Ameca was developed at Engineered Arts headquarters in Falmouth, Cornwall, United Kingdom. The project started in February 2021, with the first video revealed publicly on 1 December 2021. Ameca gained widespread attention on Twitter and TikTok ahead of its first public demonstration at the Consumer Electronics Show 2022, where it was covered by CNET and other news outlets. In 2022, Ameca presented an Alternative Christmas message by British TV Channel 4 for Christmas Day. Ameca was associated with the Museum of the Future's robotic family, where it could interact with visitors. In 2024, an Ameca unit was installed in Edinburgh in the UK to reside at the National Robotarium. In January 2026, Ameca served as an ambassador for the European Space Agency (ESA) at the 18th European Space Conference. == Features == It is designed as a platform for further developing robotics technologies involving human-robot interaction. utilizes embedded microphones, binocular eye mounted cameras, a chest camera and facial recognition software to interact with the public. Interactions can be governed by either OpenAI's GPT-3 or human telepresence. It also features articulated motorized arms, fingers, neck and facial features. Ameca's appearance features grey rubber skin on the face and hands, and is specifically designed to appear genderless. == Public appearances == Computer History Museum, California Heinz Nixdorf MuseumsForum, Paderborn, Germany Copernicus Science Center, Warsaw, Poland Museum of the Future, Dubai Consumer Electronics Show 2022 Deutsches Museum Nuremberg OMR Festival 2022 Hosted by Vodafone GITEX 2022 International Conference on Robotics and Automation 2023 International Telecommunication Union AI for Good Global Summit 2023 Sphere (Not Ameca, Custom humanoid named Aura built on Ameca technology)

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  • DoorDash

    DoorDash

    DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States. It also has a 60% market share in the convenience delivery category. As of December 31, 2020, the platform was used by 450,000 merchants, 20 million consumers, and had over one million delivery couriers. Founded by Tony Xu, Andy Fang, Stanley Tang and Evan Moore, DoorDash made its debut on the Fortune 500 list in 2024, ranking No. 443. DoorDash has been sued for or held legally liable for withholding tips, reducing tip transparency, antitrust price manipulation, listing restaurants without permission, misclassifying workers, withholding sick time, and illegally selling personal data. As of April 2026, DoorDash operates in the United States (including Puerto Rico), Canada, Australia, and New Zealand. Through its subsidiaries Deliveroo and Wolt, the company also operates across Europe, as well as in Azerbaijan, Georgia, Israel, Kazakhstan, Kuwait, and the United Arab Emirates. == History == In January 2013, Stanford University students Tony Xu, Stanley Tang, Andy Fang and Evan Moore launched PaloAltoDelivery.com in Palo Alto, California. In the summer of 2013, it received US$120,000 in seed money from Y Combinator in exchange for a 7% stake. It incorporated as DoorDash in June 2013. DoorDash's first partnership with a fast food burger restaurant chain was in April 2016, when it partnered with CKE Restaurants, parent company of Carl's Jr. and Hardee's, for food delivery. In December 2017, DoorDash announced its partnership with Wendy's for delivery from its restaurants. In December 2018, DoorDash overtook Uber Eats to hold the second position in total US food delivery sales, behind GrubHub. By March 2019, it had exceeded GrubHub in total sales, at 27.6% of the on-demand delivery market. By early 2019, DoorDash was the largest food delivery provider in the U.S., as measured by consumer spending. In October 2019, DoorDash opened its first ghost kitchen, DoorDash Kitchen, in Redwood City, California, with four restaurants operating at the location. By June 2020, DoorDash had raised more than $2.5 billion over several financing rounds from investors including Y Combinator, Charles River Ventures, SV Angel, Khosla Ventures, Sequoia Capital, SoftBank Group, GIC, and Kleiner Perkins. DoorDash announced a partnership with KFC in September 2020, followed by Taco Bell in October 2020. In November 2020, DoorDash announced the opening of its first physical restaurant location, partnering up with Bay Area restaurant Burma Bites to offer delivery and pick-up orders. In December 2020, it became a public company via an initial public offering, raising $3.37 billion. In November 2021, DoorDash acquired Finland's Wolt for €7bn. In August 2022, DoorDash announced it would end its partnership with Walmart in September, ending the companies' cooperation agreement from 2018. In November 2022, DoorDash announced plans to lay off 1,250 corporate employees, or about six percent of its workforce, to rein in expenses. In June 2023, DoorDash announced it would give its drivers the option of earning an hourly minimum wage instead of being paid per delivery. However, drivers are only paid hourly when on an active delivery. In September 2023, the company transferred its stock listing from the New York Stock Exchange to the Nasdaq. On December 18, 2023, DoorDash was added to the Nasdaq-100 index. In March 2025, DoorDash announced a partnership with Klarna, a Buy Now, Pay Later (BNPL) service, letting customers schedule small payments over a set period of time. DoorDash received widespread criticism from this decision, including internet mockery, given concerns about the increase of household debt in America. In 2025, DoorDash acquired the UK-based delivery service Deliveroo for $3.88 billion. The combined company operates in 40 countries and serves 50 million users monthly. In September 2025, DoorDash and Ace Hardware (the largest hardware cooperative) announced their partnership to offer delivery for home use products from over 4,000 Ace locations. == Lawsuits against DoorDash == === 2017 class-action lawsuit for misclassifying workers === In 2017, a class-action lawsuit was filed against DoorDash for allegedly misclassifying delivery drivers in California and Massachusetts as independent contractors. In 2022, a tentative settlement was reached in which DoorDash would pay $100 million total, with $61 million going to over 900,000 drivers, paying out just over $130 per driver, and $28 million for the lawyers. Gizmodo criticized the settlement, noting that the $413 million that DoorDash CEO Tony Xu received the previous year was one of the largest CEO compensation packages of all time. === 2019 data breach lawsuit === On May 4, 2019, DoorDash confirmed 4.9 million customers, delivery workers and merchants had sensitive information stolen via a data breach. Those who joined the platform after April 5, 2018, were unaffected by the breach. A class-action lawsuit for the breach was filed against DoorDash in October 2019. === Withholding of tips and subsequent class-action lawsuits === In July 2019, the company's tipping policy was criticized by The New York Times, and later The Verge and Vox and Gothamist. Drivers receive a guaranteed minimum per order that is paid by DoorDash by default. When a customer added a tip, instead of going directly to the driver, it first went to the company to cover the guaranteed minimum. Drivers then only directly received the part of the tip that exceeded the guaranteed minimum per order. In January 2020, it was reported that DoorDash had lied about skimming tips from its drivers, causing them to earn an average of $1.45 an hour after expenses, and that after the company had allegedly overhauled its tipping system, DoorDash was still manipulating per-delivery payouts at the expense of drivers. A DoorDash customer filed a class action lawsuit against the company for its "materially false and misleading" tipping policy. The case was referred to arbitration in August 2020. Under pressure, the company revised its policy. The company settled a lawsuit with District of Columbia Attorney General Karl Racine for $2.5 million, with funds going to deliverers, the government, and to charity. ==== 2021 driver strike for tip transparency ==== In July 2021, DoorDash drivers went on strike to protest lack of tip transparency and to ask for higher pay. At the time of the strike, and, as of June 2022, DoorDash did not allow drivers to see the full tip amounts prior to accepting a delivery in the app. If customers tip over a set amount for the order total, Doordash hides a portion of the tip until the delivery is complete. The strike occurred after DoorDash rewrote its code to cut off access to Para, a third-party app that drivers had been using to see the full tip amounts. ==== 2025 class-action lawsuit settlement ==== In 2025, DoorDash agreed to pay around $17 million for "misleading both consumers and delivery workers" with tips being docked from drivers' pay instead of directly going to drivers. === 2020 antitrust litigation === In April 2020, in the case of Davitashvili v. GrubHub Inc. DoorDash, Grubhub, Postmates, and Uber Eats were accused of monopolistic power by only listing restaurants on its apps if the restaurant owners signed contracts which include clauses that require prices be the same for dine-in customers as for customers receiving delivery. The plaintiffs stated that this arrangement increases the cost for dine-in customers, as they are required to subsidize the cost of delivery; and that the apps charge "exorbitant" fees, which range from 13% to 40% of revenue, while the average restaurant's profit ranges from 3% to 9% of revenue. The lawsuit seeks treble damages, including for overcharges, since April 14, 2016, for dine-in and delivery customers in the United States at restaurants using the defendants’ delivery apps. Although several preliminary documents in the case have now been filed, a trial date has not yet been set. === Litigation for illegal unauthorized restaurant listing === In May 2021, DoorDash was criticized for unauthorized listings of restaurants who had not given permission to appear on the app. The company was sued by Lona's Lil Eats in St. Louis, with the lawsuit claiming that DoorDash had listed them without permission, then prevented any orders to the restaurant from going through and redirecting customers to other restaurants instead, because Lona's was "too far away," when in reality it had not paid DoorDash a fee for listing. This aspect of DoorDash's business practice is illegal in California. === 2021 lawsuit by the city of Chicago === In August 2021, the city of Chicago sued DoorDash and GrubHub. According to Chicago mayor Lori Lightfoot, the companies broke the law by using "unfair and deceptive t

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  • Automation engineering

    Automation engineering

    Automation engineering is a branch of engineering that deals with the development of methods and facilities that replace, in whole or in part, manual labour related to the control and monitoring of systems and processes. == Automation engineer == Automation engineers are experts who have the knowledge and ability to design, create, develop and manage machines and systems, for example, factory automation, process automation and warehouse automation. Automation technicians are also involved. == Scope == Automation engineering is the integration of standard engineering fields. Automatic control of various control systems for operating various systems or machines to reduce human efforts & time to increase accuracy. Automation engineers design and service electromechanical devices and systems for high-speed robotics and programmable logic controllers (PLCs). == Work and career after graduation == Graduates can work for both government and private sector entities such as industrial production, and companies that create and use automation systems, for example, the paper industry, automotive industry, metallurgical industry, food and agricultural industry, water treatment, and oil & gas sectors such as refineries, rolling mills, and power plants. == Job description == Automation engineers can design, program, simulate and test automated machinery and processes, and are usually employed in industries such as the energy sector in plants, car manufacturing facilities, food processing plants, and robots. Automation engineers are responsible for creating detailed design specifications and other documents, developing automation based on specific requirements for the process involved, and conforming to international standards like IEC-61508, local standards, and other process-specific guidelines and specifications, simulating, testing, and commissioning electronic equipment for automation.

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  • Pixel aspect ratio

    Pixel aspect ratio

    A pixel aspect ratio (PAR) is a mathematical ratio that describes how the width of a pixel in a digital image compares to the height of that pixel. Most digital imaging systems display an image as a grid of tiny, square pixels. However, some imaging systems, especially those that must be compatible with standard-definition television motion pictures, display an image as a grid of rectangular pixels, in which the pixel width and height are different. Pixel aspect ratio describes this difference. Use of pixel aspect ratio mostly involves pictures pertaining to standard-definition television and some other exceptional cases. Most other imaging systems, including those that comply with SMPTE standards and practices, use square pixels. PAR is also known as sample aspect ratio and abbreviated SAR, though it can be confused with storage aspect ratio. == Introduction == The ratio of the width to the height of an image is known as the aspect ratio, or more precisely the display aspect ratio (DAR) – the aspect ratio of the image as displayed; for TV, DAR was traditionally 4:3 (a.k.a. fullscreen), with 16:9 (a.k.a. widescreen) now the standard for HDTV. In digital images, there is a distinction with the storage aspect ratio (SAR), which is the ratio of pixel dimensions. If an image is displayed with square pixels, then these ratios agree; if not, then non-square, "rectangular" pixels are used, and these ratios disagree. The aspect ratio of the pixels themselves is known as the pixel aspect ratio (PAR) – for square pixels this is 1:1 – and these are related by the identity: Rearranging (solving for PAR) yields: For example: A 640 × 480 VGA image has a SAR of 640/480 = 4:3, and if displayed on a 4:3 display (DAR = 4:3) has square pixels, hence a PAR of 1:1. By contrast, a 720 × 576 D-1 PAL image has a SAR of 720/576 = 5:4, but if displayed on a 4:3 display (DAR = 4:3) the PAR is 4/3 : 5/4 = 16:15 ≈ 1.066. This means that the pixels of the PAL picture must be "stretched" by this amount to fit in the 4:3 display. In analog images such as film there is no notion of pixel, nor notion of SAR or PAR, but in the digitization of analog images the resulting digital image has pixels, hence SAR (and accordingly PAR, if displayed at the same aspect ratio as the original). Non-square pixels arise often in early digital TV standards, related to digitalization of analog TV signals – whose vertical and "effective" horizontal resolutions differ and are thus best described by non-square pixels – and also in some digital video cameras and computer display modes, such as Color Graphics Adapter (CGA). Today they arise also in transcoding between resolutions with different SARs. Actual displays do not generally have non-square pixels, though digital sensors might; they are rather a mathematical abstraction used in resampling images to convert between resolutions. There are several complicating factors in understanding PAR, particularly as it pertains to digitization of analog video: First, analog video does not have pixels, but rather a raster scan, and thus has a well-defined vertical resolution (the lines of the raster), but not a well-defined horizontal resolution, since each line is an analog signal. However, by a standardized sampling rate, the effective horizontal resolution can be determined by the sampling theorem, as is done below. Second, due to overscan, some of the lines at the top and bottom of the raster are not visible, as are some of the possible image on the left and right – see Overscan: Analog to digital resolution issues. Also, the resolution may be rounded (DV NTSC uses 480 lines, rather than the 486 that are possible). Third, analog video signals are interlaced – each image (frame) is sent as two "fields", each with half the lines. Thus either the pixels are twice as tall as they would be without interlacing, or the image is deinterlaced. == Background == Video is presented as a sequential series of images called video frames. Historically, video frames were created and recorded in analog form. As digital display technology, digital broadcast technology, and digital video compression evolved separately, it resulted in video frame differences that must be addressed using pixel aspect ratio. Digital video frames are generally defined as a grid of pixels used to present each sequential image. The horizontal component is defined by pixels (or samples), and is known as a video line. The vertical component is defined by the number of lines, as in 480 lines. Standard-definition television standards and practices were developed as broadcast technologies and intended for terrestrial broadcasting, and were therefore not designed for digital video presentation. Such standards define an image as an array of well-defined horizontal "Lines", well-defined vertical "Line Duration" and a well-defined picture center. However, there is not a standard-definition television standard that properly defines image edges or explicitly demands a certain number of picture elements per line. Furthermore, analog video systems such as NTSC 480i and PAL 576i, instead of employing progressively displayed frames, employ fields or interlaced half-frames displayed in an interwoven manner to reduce flicker and double the image rate for smoother motion. === Analog-to-digital conversion === As a result of computers becoming powerful enough to serve as video editing tools, video digital-to-analog converters and analog-to-digital converters were made to overcome this incompatibility. To convert analog video lines into a series of square pixels, the industry adopted a default sampling rate at which luma values were extracted into pixels. The luma sampling rate for 480i pictures was 12+3⁄11 MHz and for 576i pictures was 14+3⁄4 MHz. The term pixel aspect ratio was first coined when ITU-R BT.601 (commonly known as Rec. 601) specified that standard-definition television pictures are made of lines of exactly 720 non-square pixels. ITU-R BT.601 did not define the exact pixel aspect ratio but did provide enough information to calculate the exact pixel aspect ratio based on industry practices: The standard luma sampling rate of precisely 13+1⁄2 MHz. Based on this information: The pixel aspect ratio for 480i would be 10:11 as: 12 3 11 ÷ 13 1 2 = 10 11 {\displaystyle 12{\tfrac {3}{11}}\div 13{\tfrac {1}{2}}={\tfrac {10}{11}}} The pixel aspect ratio for 576i would be 59:54 as: 14 3 4 ÷ 13 1 2 = 59 54 {\displaystyle 14{\tfrac {3}{4}}\div 13{\tfrac {1}{2}}={\tfrac {59}{54}}} SMPTE RP 187 further attempted to standardize the pixel aspect ratio values for 480i and 576i. It designated 177:160 for 480i or 1035:1132 for 576i. However, due to significant difference with practices in effect by industry and the computational load that they imposed upon the involved hardware, SMPTE RP 187 was simply ignored. SMPTE RP 187 information annex A.4 further suggested the use of 10:11 for 480i. As of this writing, ITU-R BT.601-6, which is the latest edition of ITU-R BT.601, still implies that the pixel aspect ratios mentioned above are correct. === Digital video processing === As stated above, ITU-R BT.601 specified that standard-definition television pictures are made of lines of 720 non-square pixels, sampled with a precisely specified sampling rate. A simple mathematical calculation reveals that a 704 pixel width would be enough to contain a 480i or 576i standard 4:3 picture: A 4:3 480-line picture, digitized with the Rec. 601-recommended sampling rate, would be 704 non-square pixels wide. x 480 × 10 11 = 4 3 ⇒ x = 480 × 11 × 4 10 × 3 = 704 {\displaystyle {\frac {x}{480}}\times {\frac {10}{11}}={\frac {4}{3}}\Rightarrow x={\frac {480\times 11\times 4}{10\times 3}}=704} A 4:3 576-line picture, digitized with the Rec. 601-recommended sampling rate, would be 702+54⁄59 non-square pixels wide. x 576 × 59 54 = 4 3 ⇒ x = 576 × 54 × 4 59 × 3 = 702 54 59 {\displaystyle {\frac {x}{576}}\times {\frac {59}{54}}={\frac {4}{3}}\Rightarrow x={\frac {576\times 54\times 4}{59\times 3}}=702{\tfrac {54}{59}}} Unfortunately, not all standard TV pictures are exactly 4:3: As mentioned earlier, in analog video, the center of a picture is well-defined but the edges of the picture are not standardized. As a result, some analog devices (mostly PAL devices but also some NTSC devices) generated motion pictures that were horizontally (slightly) wider. This also proportionately applies to anamorphic widescreen (16:9) pictures. Therefore, to maintain a safe margin of error, ITU-R BT.601 required sampling 16 more non-square pixels per line (8 more at each edge) to ensure saving all video data near the margins. This requirement, however, had implications for PAL motion pictures. PAL pixel aspect ratios for standard (4:3) and anamorphic wide screen (16:9), respectively 59:54 and 118:81, were awkward for digital image processing, especially for mixing PAL and NTSC video clips. Therefore, video editing products chose the almost equivalent value

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  • Confusion network

    Confusion network

    A confusion network (sometimes called a word confusion network or informally known as a sausage) is a natural language processing method that combines outputs from multiple automatic speech recognition or machine translation systems. Confusion networks are simple linear directed acyclic graphs with the property that each a path from the start node to the end node goes through all the other nodes. The set of words represented by edges between two nodes is called a confusion set. In machine translation, the defining characteristic of confusion networks is that they allow multiple ambiguous inputs, deferring committal translation decisions until later stages of processing. This approach is used in the open source machine translation software Moses and the proprietary translation API in IBM Bluemix Watson.

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  • YaDICs

    YaDICs

    YaDICs is a program written to perform digital image correlation on 2D and 3D tomographic images. The program was designed to be both modular, by its plugin strategy and efficient, by it multithreading strategy. It incorporates different transformations (Global, Elastic, Local), optimizing strategy (Gauss-Newton, Steepest descent), Global and/or local shape functions (Rigid-body motions, homogeneous dilatations, flexural and Brazilian test models)... == Theoretical background == === Context === In solid mechanics, digital image correlation is a tool that allows to identify the displacement field to register a reference image (called herein fixed image) to images during an experiment (mobile image). For example, it is possible to observe the face of a specimen with a painted speckle on it in order to determine its displacement fields during a tensile test. Before the appearance of such methods, researchers usually used strain gauges to measure the mechanical state of the material but strain gauges only measure the strain on a point and don't allow to understand material with an heterogeneous behavior. One can obtain a full in plane strain tensor by derivation of the displacement fields. Many methods are based upon the optical flow. In fluid mechanics a similar method is used, called Particle Image Velocimetry (PIV); the algorithms are similar to those of DIC but it is impossible to ensure that the optical flow is conserved so a vast majority of the software used the normalized cross correlation metric. In mechanics the displacement or velocity fields are the only concern, registering images is just a side effect. There is another process called image registration using the same algorithms (on monomodal images) but where the goal is to register images and thereby identifying the displacement field is just a side effect. YaDICs uses the general principle of image registration with a particular attention to the displacement fields basis. === Image registration principle === YaDICs can be explained using the classical image registration framework: === Image registration general scheme === The common idea of image registration and digital image correlation is to find the transformation between a fixed image and a moving one for a given metric using an optimization scheme. While there are many methods to achieve such a goal, Yadics focuses on registering images with the same modality. The idea behind the creation of this software is to be able to process data that comes from a μ-tomograph; i.e.: data cube over 10003 voxels. With such a size it is not possible to use naive approach usually used in a two-dimensional context. In order to get sufficient performances OpenMP parallelism is used and data are not globally stored in memory. As an extensive description of the different algorithms is given in. === Sampling === Contrary to image registration, Digital Image Correlation targets the transformation, one wants to extracted the most accurate transformation from the two images and not just match the images. Yadics uses the whole image as a sampling grid: it is thus a total sampling. === Interpolator === It is possible to choose between bilinear interpolation and bicubic interpolation for the grey level evaluation at non integer coordinates. The bi-cubic interpolation is the recommended one. === Metrics === ==== Sum of squared differences (SSD) ==== The SSD is also known as mean squared error. The equation below defines the SSD metric: S S D ( μ , I F , I M ) = 1 | Ω F | ∑ x i ∈ Ω F ( I F ( x i ) − I M ( T μ ( x i ) ) ) 2 , {\displaystyle SSD(\mu ,{\mathcal {I_{F}}},{\mathcal {I_{M}}})={\dfrac {1}{\left|\Omega _{F}\right|}}\sum _{x_{i}\in \Omega _{F}}\left({\mathcal {I_{F}}}(x_{i})-{\mathcal {I_{M}}}({T}_{\mu }(x_{i}))\right)^{2},} where I F {\displaystyle {\mathcal {I_{F}}}} is the fixed image, I M {\displaystyle {\mathcal {I_{M}}}} the moving one, Ω F {\displaystyle \Omega _{F}} the integration area | Ω F | {\displaystyle \left|\Omega _{F}\right|} the number of pi(vo)xels (cardinal) and T μ {\displaystyle {T}_{\mu }} the transformation parametrized by μ The transformation can be written as: T μ ( x ) = x + { Φ ( x ) } t { μ } . {\displaystyle T_{\mu }(x)=x+\left\{\Phi (x)\right\}^{t}\left\{\mu \right\}.} This metric is the main one used in the YaDICs as it works well with same modality images. One has to find the minimum of this metric ==== Normalized cross-correlation ==== The normalized cross-correlation (NCC) is used when one cannot assure the optical flow conservation; it happens in case of change of lighting or if particles disappear from the scene can occur in particle images velocimetry (PIV). The NCC is defined by: N C C ( μ , I F , I M ) = ∑ x i ∈ Ω F ( I F ( x i ) − I F ¯ ) ( I M ( T μ ( x i ) ) − I M ¯ ) ∑ x i ∈ Ω F ( I F ( x i ) − I F ¯ ) 2 ∑ x i ∈ Ω F ( I M ( T μ ( x i ) ) − I M ¯ ) 2 , {\displaystyle NCC(\mu ,{\mathcal {I_{F}}},{\mathcal {I_{M}}})={\dfrac {\sum _{x_{i}\in \Omega _{F}}\left({\mathcal {I_{F}}}(x_{i})-{\overline {\mathcal {I_{F}}}}\right)\left({\mathcal {I_{M}}}({T}_{\mu }(x_{i}))-{\overline {\mathcal {I_{M}}}}\right)}{\sqrt {\sum _{x_{i}\in \Omega _{F}}\left({\mathcal {I_{F}}}(x_{i})-{\overline {\mathcal {I_{F}}}}\right)^{2}\sum _{x_{i}\in \Omega _{F}}\left({\mathcal {I_{M}}}({T}_{\mu }(x_{i}))-{\overline {\mathcal {I_{M}}}}\right)^{2}}}},} where I F ¯ {\displaystyle {\overline {\mathcal {I_{F}}}}} and I M ¯ {\displaystyle {\overline {\mathcal {I_{M}}}}} are the mean values of the fixed and mobile images. This metric is only used to find local translation in Yadics. This metric with translation transform can be solved using cross-correlation methods, which are non iterative and can be accelerated using Fast Fourier Transform . === Classification of transformations === There are three categories of parametrization: elastic, global and local transformation. The elastic transformations respect the partition of unity, there are no holes created or surfaces counted several times. This is commonly used in Image Registration by the use of B-Spline functions and in solid mechanics with finite element basis. The global transformations are defined on the whole picture using rigid body or affine transformation (which is equivalent to homogeneous strain transformation). More complex transformations can be defined such as mechanically based one. These transformations have been used for stress intensity factor identification by and for rod strain by. The local transformation can be considered as the same global transformation defined on several Zone Of Interest (ZOI) of the fixed image. ==== Global ==== Several global transforms have been implemented: Rigid and homogeneous (Tx,Ty,Rz in 2D; Tx,Ty,Tz,Rx,Ry,Rz,Exx,Eyy,Ezz,Eyz,Exz,Exy in 3D) Brazilian (Only in 2D), Dynamic Flexion, ==== Elastic ==== First-order quadrangular finite elements Q4P1 are used in Yadics. ===== Local ===== Every global transform can be used on a local mesh. === Optimization === The YaDICs optimization process follows a gradient descent scheme. The first step is to compute the gradient of the metric regarding the transform parameters ∂ S S D ( μ , I F , I M ) ∂ μ = 2 | Ω F | ∑ x i ∈ Ω F ( I F ( x i ) − I M ( T μ ( x i ) ) ) ∂ I M ( T μ ( x i ) ∂ μ = 2 | Ω F | ∑ x i ∈ Ω F ( I F ( x i ) − I M ( T μ ( x i ) ) ) ( ∂ T μ ( x i ) ∂ μ ) t ∂ I M ( T μ ( x i ) ) ∂ x {\displaystyle {\begin{array}{lcl}{\dfrac {\partial SSD(\mu ,{\mathcal {I_{F}}},{\mathcal {I_{M}}})}{\partial \mu }}&=&{\dfrac {2}{\left|\Omega _{F}\right|}}\sum _{x_{i}\in \Omega _{F}}\left({\mathcal {I_{F}}}(x_{i})-{\mathcal {I_{M}}}({T}_{\mu }(x_{i}))\right){\dfrac {\partial {\mathcal {I_{M}}}({T}_{\mu }(x_{i})}{\partial \mu }}\\&=&{\dfrac {2}{\left|\Omega _{F}\right|}}\sum _{x_{i}\in \Omega _{F}}\left({\mathcal {I_{F}}}(x_{i})-{\mathcal {I_{M}}}({T}_{\mu }(x_{i}))\right)\left({\dfrac {\partial {T}_{\mu }(x_{i})}{\partial \mu }}\right)^{t}{\dfrac {\partial {\mathcal {I_{M}}}({T}_{\mu }(x_{i}))}{\partial x}}\\\end{array}}} ==== Gradient method ==== Once the metric gradient has been computed, one has to find an optimization strategy The gradient method principle is explained below: μ k + 1 = μ k + α k d k {\displaystyle \mu _{k+1}=\mu _{k}+\alpha _{k}d_{k}} The gradient step can be constant or updated at every iteration. d k = − γ k ∂ C ( μ , I F , I M ) ∂ μ {\displaystyle d_{k}=-\gamma _{k}{\dfrac {\partial {\mathcal {C}}(\mu ,{\mathcal {I_{F}}},{\mathcal {I_{M}}})}{\partial \mu }}} , γ k {\displaystyle \gamma _{k}} allows one to choose between the following methods : γ k {\displaystyle \gamma _{k}} ⟹ {\displaystyle \Longrightarrow } steepest descent, γ k = [ ∂ C ( μ , I F , I M ) ∂ μ ∂ C ( μ , I F , I M ) ∂ μ t ] − 1 {\displaystyle \gamma _{k}=\left[{\dfrac {\partial {\mathcal {C}}(\mu ,{\mathcal {I_{F}}},{\mathcal {I_{M}}})}{\partial \mu }}{\dfrac {\partial {\mathcal {C}}(\mu ,{\mathcal {I_{F}}},{\mathcal {I_{M}}})}{\partial \mu }}^{t}\right]^{-1}} ⟹ {\displaystyle \Longrightarrow } Gauss-Newto

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  • Kernel (image processing)

    Kernel (image processing)

    In image processing, a kernel, convolution matrix, or mask is a small matrix used for blurring, sharpening, embossing, edge detection, and more. This is accomplished by doing a convolution between the kernel and an image. Or more simply, when each pixel in the output image is a function of the nearby pixels (including itself) in the input image, the kernel is that function. == Details == The general expression of a convolution is g x , y = ω ∗ f x , y = ∑ i = − a a ∑ j = − b b ω i , j f x − i , y − j , {\displaystyle g_{x,y}=\omega f_{x,y}=\sum _{i=-a}^{a}{\sum _{j=-b}^{b}{\omega _{i,j}f_{x-i,y-j}}},} where g ( x , y ) {\displaystyle g(x,y)} is the filtered image, f ( x , y ) {\displaystyle f(x,y)} is the original image, ω {\displaystyle \omega } is the filter kernel. Every element of the filter kernel is considered by − a ≤ i ≤ a {\displaystyle -a\leq i\leq a} and − b ≤ j ≤ b {\displaystyle -b\leq j\leq b} . Depending on the element values, a kernel can cause a wide range of effects: The above are just a few examples of effects achievable by convolving kernels and images. === Origin === The origin is the position of the kernel which is above (conceptually) the current output pixel. This could be outside of the actual kernel, though usually it corresponds to one of the kernel elements. For a symmetric kernel, the origin is usually the center element. == Convolution == Convolution is the process of adding each element of the image to its local neighbors, weighted by the kernel. This is related to a form of mathematical convolution. The matrix operation being performed—convolution—is not traditional matrix multiplication, despite being similarly denoted by . For example, if we have two three-by-three matrices, the first a kernel, and the second an image piece, convolution is the process of flipping both the rows and columns of the kernel and multiplying locally similar entries and summing. The element at coordinates [2, 2] (that is, the central element) of the resulting image would be a weighted combination of all the entries of the image matrix, with weights given by the kernel: ( [ a b c d e f g h i ] ∗ [ 1 2 3 4 5 6 7 8 9 ] ) [ 2 , 2 ] = {\displaystyle \left({\begin{bmatrix}a&b&c\\d&e&f\\g&h&i\end{bmatrix}}{\begin{bmatrix}1&2&3\\4&5&6\\7&8&9\end{bmatrix}}\right)[2,2]=} ( i ⋅ 1 ) + ( h ⋅ 2 ) + ( g ⋅ 3 ) + ( f ⋅ 4 ) + ( e ⋅ 5 ) + ( d ⋅ 6 ) + ( c ⋅ 7 ) + ( b ⋅ 8 ) + ( a ⋅ 9 ) . {\displaystyle (i\cdot 1)+(h\cdot 2)+(g\cdot 3)+(f\cdot 4)+(e\cdot 5)+(d\cdot 6)+(c\cdot 7)+(b\cdot 8)+(a\cdot 9).} The other entries would be similarly weighted, where we position the center of the kernel on each of the boundary points of the image, and compute a weighted sum. The values of a given pixel in the output image are calculated by multiplying each kernel value by the corresponding input image pixel values. This can be described algorithmically with the following pseudo-code: for each image row in input image: for each pixel in image row: set accumulator to zero for each kernel row in kernel: for each element in kernel row: if element position corresponding to pixel position then multiply element value corresponding to pixel value add result to accumulator endif set output image pixel to accumulator corresponding input image pixels are found relative to the kernel's origin. If the kernel is symmetric then place the center (origin) of the kernel on the current pixel. The kernel will overlap the neighboring pixels around the origin. Each kernel element should be multiplied with the pixel value it overlaps with and all of the obtained values should be summed. This resultant sum will be the new value for the current pixel currently overlapped with the center of the kernel. If the kernel is not symmetric, it has to be flipped both around its horizontal and vertical axis before calculating the convolution as above. The general form for matrix convolution is [ x 11 x 12 ⋯ x 1 n x 21 x 22 ⋯ x 2 n ⋮ ⋮ ⋱ ⋮ x m 1 x m 2 ⋯ x m n ] ∗ [ y 11 y 12 ⋯ y 1 n y 21 y 22 ⋯ y 2 n ⋮ ⋮ ⋱ ⋮ y m 1 y m 2 ⋯ y m n ] = ∑ i = 0 m − 1 ∑ j = 0 n − 1 x ( m − i ) ( n − j ) y ( 1 + i ) ( 1 + j ) {\displaystyle {\begin{bmatrix}x_{11}&x_{12}&\cdots &x_{1n}\\x_{21}&x_{22}&\cdots &x_{2n}\\\vdots &\vdots &\ddots &\vdots \\x_{m1}&x_{m2}&\cdots &x_{mn}\\\end{bmatrix}}{\begin{bmatrix}y_{11}&y_{12}&\cdots &y_{1n}\\y_{21}&y_{22}&\cdots &y_{2n}\\\vdots &\vdots &\ddots &\vdots \\y_{m1}&y_{m2}&\cdots &y_{mn}\\\end{bmatrix}}=\sum _{i=0}^{m-1}\sum _{j=0}^{n-1}x_{(m-i)(n-j)}y_{(1+i)(1+j)}} === Edge handling === Kernel convolution usually requires values from pixels outside of the image boundaries. There are a variety of methods for handling image edges. Extend The nearest border pixels are conceptually extended as far as necessary to provide values for the convolution. Corner pixels are extended in 90° wedges. Other edge pixels are extended in lines. Wrap The image is conceptually wrapped (or tiled) and values are taken from the opposite edge or corner. Mirror The image is conceptually mirrored at the edges. For example, attempting to read a pixel 3 units outside an edge reads one 3 units inside the edge instead. Crop / Avoid overlap Any pixel in the output image which would require values from beyond the edge is skipped. This method can result in the output image being slightly smaller, with the edges having been cropped. Move kernel so that values from outside of image is never required. Machine learning mainly uses this approach. Example: Kernel size 10x10, image size 32x32, result image is 23x23. Kernel Crop Any pixel in the kernel that extends past the input image isn't used and the normalizing is adjusted to compensate. Constant Use constant value for pixels outside of image. Usually black or sometimes gray is used. Generally this depends on application. === Normalization === Normalization is defined as the division of each element in the kernel by the sum of all kernel elements, so that the sum of the elements of a normalized kernel is unity. This will ensure the average pixel in the modified image is as bright as the average pixel in the original image. === Optimization === Fast convolution algorithms include: separable convolution ==== Separable convolution ==== 2D convolution with an M × N kernel requires M × N multiplications for each sample (pixel). If the kernel is separable, then the computation can be reduced to M + N multiplications. Using separable convolutions can significantly decrease the computation by doing 1D convolution twice instead of one 2D convolution. === Implementation === Here a concrete convolution implementation done with the GLSL shading language :

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  • Couch to 5K

    Couch to 5K

    Couch to 5K, abbreviated C25K, is an exercise plan that gradually progresses from beginner running toward a 5 kilometre (3.1 mile) run over nine weeks. == Operations == The Couch to 5K running plan, also known as C25K, created by Josh Clark in 1996, was developed with the expectation of creating a plan for new runners to start running. The plan is aimed to have users work out for 20 to 30 minutes, three days a week. Within the program, users can be expected to perform different tasks such as intervals of running with period of short walks in between to help build endurance in the weeks up to the final goal of a 5K run. During the nine weeks leading up to the race, the runner will learn to set their own pace and where their strengths and weaknesses are within running. Often, the daily workouts start with a five-minute warm-up walk and works up to running five kilometres without a walking break within nine weeks. Users are not expected to have any experience in running and can be some of the first running that they ever do. The main goal is to turn that unexperienced runner into someone who can run a 5K. Clark started the website Kick and featured C25K on the site. In 2001, Kick merged with Cool Running, a New England–based running site. Clark later sold his stake in Cool Running and the Couch to 5K program. Cool Running was absorbed into Active.com, operated by Active Network, LLC. Active Network provides mobile apps for Couch to 5K, as well as 5K to 10K, a follow-up program. The NHS in the UK provides downloadable podcasts and a smartphone app (Android and iOS) for the plan. A mobile app, created by Zen Labs, has training plans that are based on the Couch to 5K running plan from CoolRunning.com. It is one of the highest-rated health and fitness apps available on Android and iOS. As of 2016, the C25K app has been used by over 5 million people.

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  • Bandhan Tod

    Bandhan Tod

    Bandhan Tod is a mobile app to stop child marriage in India's Bihar state through SOS button in the app. When the SOS on Bandhan Tod is activated, the nearest small NGO will attempt to resolve the issue. If the family resists, then the police gets notified. Till now so many child marriages has been cancelled through Bandhan Tod interventions. Bandhan Tod is an initiative of Gender Alliance managed by Prashanti Tiwari to support the state government's efforts to end child marriage and dowry.

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  • WinFIG

    WinFIG

    WinFIG is a proprietary shareware vector graphics editor application. The file format and rendering are as close to Xfig as possible, but the program takes advantage of Windows features like clipboard, printer preview, multiple documents etc. As of 2011, WinFIG is under active development, with new features being added regularly. == History == The first release was in March 2003 and based on the Amiga program AmiFIG by the same author, which is also an Xfig compatible vector drawing application. WinFIG was not created by porting the Xfig source code to Windows. It is an independent implementation. Starting with release 4.0 WinFIG was ported from MFC to the Qt toolkit as the application framework and thereby enabling the first release of a Linux version. After Version 7.8 the Version scheme changes to years with version 2021.1. == Interface and usability == WinFIG is designed to provide a clear, efficient and convenient graphical user interface. It allows working on multiple documents using an MDI user interface and provides unlimited undo and redo of actions. == Features == === Object creation === The basic types of objects in WinFIG are: Open and closed Splines Ellipses Polylines and Polygons Texts LaTeX formatted texts Arcs Images: PNG, GIF, JPEG, EPS and more Compound objects, which are hierarchical compositions of objects Objects can have several attributes, which depend on the object type: Line width Line style Line cap style Line join style Arrows Outline color, fill color and fill pattern === Object manipulation === move copy scale rotate align add/delete points from lines or splines copy object attributes Numerical input of point coordinates === Exports === WinFIG can export into various formats: Raster formats: GIF, JPEG, PNG, PPM, XBM, XPM, PCX, TIFF, SLD Formats for printed documents: PostScript, PDF, LaTeX, HP-GL (printer control language used by Hewlett-Packard plotters), Vector graphics formats: EPS, SVG, PSTricks, TPIC, PIC, CGM, Metafont, MetaPost, EMF, Tk. === Miscellaneous === Winfig can handle smart links. A smart link is a moving connection from a source to a target object. It is established by connecting the end point of a line or spline to another object. The connecting line or spline segment follows the movements of the target object. Smart links are useful for diagrams, graphs etc. WinFIG can show a grid and provides several magnet modes for constraining editing operations to discrete coordinates. Objects can be organized in layers to control their Z-order. This is important to control overlapping of filled shapes. Object library: drawings can be stored in a special sub-folder in the program installation directory, which makes them available in the library dialog for easy reuse.

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  • Computer-aided lean management

    Computer-aided lean management

    Computer-aided lean management, in business management, is a methodology of developing and using software-controlled, lean systems integration. Its goal is to drive innovation towards cost and cycle-time savings. It attempts to create an efficient use of capital and resources through the development and use of one integrated system model to run a business's planning, engineering, design, maintenance, and operations. == Overview == Computer-Aided Lean Management (CALM) is a management philosophy that uses software to reduce risk and inefficiencies. CALM acts on uncertainties and business inefficiencies to increase profitability through the use of computational decision-making tools that enable opportunities for additional value creation. It is based on the application of software to enable continuous improvement through an Integrated System Model (ISM) of the business’s physical assets, business processes, and machine learning. This integration of software applications using lean principles was developed in the aerospace industry and has migrated to the energy industry. The creation of an ISM removes the barriers posed by the silos or stovepipes inherent in the departmentalization of most companies. Integration enables lean uses of information for the creation of actionable knowledge. CALM strives to create such a lean management approach to running the company through the rigors of software enforcement. From this software enforcement comes clear policy and procedures that are adhered to, activity-based costing, measurement of effectiveness, and the capability of using advanced algorithms for dramatic improvements in optimization of resources. CALM creates business capabilities through software to enable technology application, streamlining of processes, and a lean organizational structure. The methodology is based on a common sense approach for running a business, by measuring actions taken and using those measurements to design more efficient processes. == History == CALM was inspired by lean processes and techniques that were already dominant management technologies with a wide diversity of applications and successes. Motorola and General Electric had been known for the concepts of Six Sigma; Boeing had been managing mass (using modular and flexible assembly options), and Toyota combined elements of these methodologies to create the Toyota Production System. Boeing then took the Toyota model and added computer-aided enforcement of lean methodologies throughout the manufacturing process. One of the major sources for CALM's outgrowth was integrated definition (IDEF) modeling in aerospace manufacturing that was pioneered by the U.S. Air Force in the 1970s. IDEF is a methodology designed to model the end-to-end decisions, actions, and activities of an organization or system so that costs, performance, and cycle times can be optimized. IDEF methods have been adapted for wider use in automotive, aerospace, pharmaceuticals, and software development industries. IDEF methods serve as a starting point to understand lean management through semantic data modeling. The IDEF process begins by mapping the existing functions of an enterprise, creating a graphical model, or road map, that shows what controls each important function, who performs it, what resources are required for carrying it out, what it produces, how much it costs, and what relationships it has to other functions of the organization. IDEF simulations have been found to be efficient at streamlining and modernizing both companies and governmental agencies. Perhaps the best-developed evolution of the IDEF model beyond Toyota was at Boeing. Their project life-cycle process has grown into a rigorous software system that links people, tasks, tools, materials, and the environmental impact of any newly planned project, before any building is allowed to begin. Routinely, more than half of the time for any given project is spent building the precedence diagrams, or three-dimensional process maps, integrating with outside suppliers, and designing the implementation plan–all on the computer. Once real activity is initiated, an action tracker is used to monitor inputs and outputs versus the schedule and delivery metrics in real time throughout the organization. When the execution of a new airplane design begins, it is so well organized that it consistently cuts both costs and build time in half for each successive generation of airframe. Boeing created a complex lean management process called 'define and control airplane configuration/manufacturing resource management' (DCAC/MRM). The process was built with the help of the operations research and computer sciences departments of the University of Pittsburgh. The manufacture of the Boeing 777 was ultimately a success, and it became the precursor to succeeding generations of CALM at Boeing. The methodology of CALM has recently been applied to field orientated infrastructure based businesses with highly interdependent systems, such as electric utilities where a smart grid concept is being researched and developed. The management of infrastructure-based industries like oil, gas, electricity, water, transportation, and renewables requires massive investments in interdependent, physical infrastructure, as well as simultaneous attention to disparate market forces. In infrastructure businesses that manage field assets, uncertainty is the biggest impediment to profitability, rather than the maintenance of efficient supply chains or the management of factory assembly lines. These businesses are dominated by risk from uncertainties such as weather, market variations, transportation disruptions, government actions, logistic difficulties, geology, and asset reliability. CALM has been applied to deal with these types of infrastructure based challenges.

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  • JasPer

    JasPer

    JasPer is a computer software project to create a reference implementation of the codec specified in the JPEG-2000 Part-1 standard (i.e. ISO/IEC 15444-1) - started in 1997 at Image Power Inc. and at the University of British Columbia. It consists of a C library and some sample applications useful for testing the codec. The copyright owner began licensing the code to the public under an MIT License-style license in 2004 in response to requests from the open-source community. As of 2011 JasPer operated as a component of many software projects, both free and proprietary, including (but not limited to) netpbm (as of release 10.12), ImageMagick and KDE (as of version 3.2). As of 22 June 2010 the GEGL graphics library supported JasPer in its latest Git versions. In a series of objective JPEG-2000-compression quality tests conducted in 2004, "JasPer was the best codec, closely followed by IrfanView and Kakadu". However, Jasper remains one of the slowest implementations of the JPEG-2000 codec, as it was designed for reference, not performance. == Etymology == The name "JasPer" has simultaneous connotations with Canada's Jasper National Park, with the semi-precious gemstone, jasper, and with "JP" as an abbreviation of the JPEG-2000 standard.

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  • My Drama

    My Drama

    My Drama (also may be stylised as MyDrama) is a global streaming service specializing in vertical video series for Duanju. It is owned by the company Holywater Tech. The platform focuses on short-form, emotional storytelling optimized for smartphone viewing, offering content in over 30 languages across 190 countries. == History == My Drama was launched in 2024 by Holywater Tech, founded by Ukrainian entrepreneur Bogdan Nesvit and Anatolii Kasianov. The service gained international traction as part of a growing market for short-form vertical storytelling, influenced by mobile-first entertainment trends. My Drama primarily streams serialized vertical dramas, which are short-form episodes around 1-2 minutes in length designed for mobile consumption. Many series are adaptations of successful stories originally published on Holywater Tech's book platform My Passion. The platform employs AI technology in areas such as content recommendation and story generation, and is one of several Holywater apps focused on interactive entertainment. In 2024, My Drama won a People's Voice award at the 28th Annual Webby Awards. In 2025, My Drama received a Gold Award at the MUSE Creative Awards in the Mobile App: Video Streaming Services category. In 2025, the company received strategic investment from Fox Entertainment, aimed at expanding content creation capabilities and producing over 200 vertical video series. As of 2025, My Drama has produced over 56 titles and reached more than 40 million lifetime users, according to media reports. In January 2026, Holywater Tech raised $22 million in funding to expand its microdrama business in the United States. The investment round was led by Horizon Capital, with participation from U.S.-based investors including Endeavor Catalyst and Wheelhouse. The funding is intended to support the development of Holywater Tech's mobile-first vertical video platform, My Drama, as well as the company's AI-driven content initiatives, such as AI-assisted comics and anime. In February 2026, Holywater bought Jeynix, a studio that uses AI for special effects. This deal helps the company make better-quality shows and translate them into different languages much faster. == Partnerships == In 2024, Holywater Tech entered a partnership with Latin American studio Elefantec Global to distribute vertical dramas in Spanish-language markets. In early 2026, Fox Entertainment entered into a partnership with content creator Dhar Mann to produce a slate of 40 original vertical microdrama series. Under the agreement, the series debut exclusively on the My Drama platform, while global distribution is managed by Fox Entertainment Global. == Reception == My Drama has been highlighted in discussions of the global rise of vertical short drama platforms and has been compared with similar apps such as ReelShort and DramaBox.

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  • Graphics software

    Graphics software

    In computer graphics, graphics software refers to a program or collection of programs that enable a person to manipulate images or models visually on a computer. Computer graphics can be classified into two distinct categories: raster graphics and vector graphics, with further 2D and 3D variants. Many graphics programs focus exclusively on either vector or raster graphics, but there are a few that operate on both. It is simple to convert from vector graphics to raster graphics, but going the other way is harder. Some software attempts to do this. In addition to static graphics, there are animation and video editing software. Different types of software are often designed to edit different types of graphics such as video, photos, and vector-based drawings. The exact sources of graphics may vary for different tasks, but most can read and write files. Most graphics programs have the ability to import and export one or more graphics file formats, including those formats written for a particular computer graphics program. Such programs include, but are not limited to: GIMP, Adobe Photoshop, CorelDRAW, Microsoft Publisher, Picasa, etc. The use of a swatch is a palette of active colours that are selected and rearranged by the preference of the user. A swatch may be used in a program or be part of the universal palette on an operating system. It is used to change the colour of a text or image and in video editing. Vector graphics animation can be described as a series of mathematical transformations that are applied in sequence to one or more shapes in a scene. Raster graphics animation works in a similar fashion to film-based animation, where a series of still images produces the illusion of continuous movement. == History == SuperPaint was one of the earliest graphics software applications, first conceptualized in 1972 and achieving its first stable image in 1973 Fauve Matisse (later Macromedia xRes) was a pioneering program of the early 1990s, notably introducing layers in customer software. Currently Adobe Photoshop is one of the most used and best-known graphics programs in the Americas, having created more custom hardware solutions in the early 1990s, but was initially subject to various litigation. GIMP is a popular open-source alternative to Adobe Photoshop.

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  • Customer support

    Customer support

    Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. It aims to ensure users can effectively operate the product and resolve any issues that may arise throughout its lifecycle. Support is delivered through various channels, including telephone, email, live chat, self-service knowledge bases, and social media. Research indicates that most customers attempt to resolve issues through self-service before contacting a representative. For products sold across multiple regions, support may be provided in several languages, as consumers tend to prefer assistance in their native language. Requirements for customer contact centres are defined in international standards such as ISO 18295.

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