AI Analysis X Ray

AI Analysis X Ray — independent reviews, comparisons, pricing and step-by-step guides on Aizhi.

  • Personoid

    Personoid

    Personoid is the concept coined by Stanisław Lem, a Polish science-fiction writer, in Non Serviam, from his book A Perfect Vacuum (1971). His personoids are an abstraction of functions of human mind and they live in computers; they do not need any human-like physical body. In cognitive and software modeling, personoid is a research approach to the development of intelligent autonomous agents. In frame of the IPK (Information, Preferences, Knowledge) architecture, it is a framework of abstract intelligent agent with a cognitive and structural intelligence. It can be seen as an essence of high intelligent entities. From the philosophical and systemics perspectives, personoid societies can also be seen as the carriers of a culture. According to N. Gessler, the personoids study can be a base for the research on artificial culture and culture evolution. == Personoids on TV and cinema == Welt am Draht (1973) The Thirteenth Floor (1999)

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  • Encyclopaedistics

    Encyclopaedistics

    Encyclopaedistics or encyclopaedics as a discipline, is the academic scholarship of encyclopedias as sources of encyclopedic knowledge and cultural objects as well; in this sense, this discipline is also known as "encyclopaedia studies" and can be termed as "theoretical encyclopaediography" by analogy with theoretical lexicography. Encyclopaedistics as a practical activity (profession or business) also called "encyclopaedic practice" or "encyclopedism" is the process of assembling encyclopaedias available to the public for sale or for free (encyclopaedia publishing or practical encyclopediography). In this sense, it is the art or craft of writing, compiling, and editing the paper or online encyclopedias. As a practical activity, encyclopaedistics originated in the Middle Ages in connection with the development of compendiums based on alphabetical structuring (e.g. first edition of Polyanthea by Dominicus Nanus Mirabellius). Encyclopaedistics is often defined as "the art and science of selecting and disseminating the information most significant to mankind". == Field of study == Encyclopaedistics is a specialized aspect of information science and communication science. At the same time, encyclopaedistics is also considered as one of scholarly disciplines which are seen as auxiliary for historical research (auxiliary sciences of history) . Third, encyclopaedics is a domain of philosophy (Romanticism). This term associated with German philosophers of the 18th century, such as Novalis, Friedrich Schlegel, who sought to create a "Scientific Bible" - both real and ideal book as the quintessence of human education (enlightenment). In any case, the most popular topics in encyclopaedia studies refferd the history of organization of encyclopaedic knowledge, encyclopaedic knowledge determination and selection, glossary composition, current state of development of encyclopaedic activity, features of making encyclopaedias and encyclopaedic articles, usage, role and significance of encyclopaedias, typology of encyclopaedic literature, encyclopaedists and encyclopaedic schools, opposition of classical encyclopaedias and Wikipedia as well as paper encyclopaedias and online encyclopaedias, case experience in building encyclopedias etc. In general, scholarly studies contribute to appearance of successful well-crafted encyclopaedias with high-quality articles. == Contemporary encyclopaedic practice == Today, academic institutions, universities, and publishing companies worldwide are engaged in encyclopaedic activity building national, multinational (universal), regional and subject-specific encyclopaedias, or doing studies related encyclopaedias. The development of national encyclopaedias is one of the prerogatives of the European Parliament in the policy of protection of accurate and verified information and in the fight against mis- and disinformation as well as in the policy of protecting, promoting and projecting Europe's values and interests in the world.

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  • Automatic image annotation

    Automatic image annotation

    Automatic image annotation (also known as automatic image tagging or linguistic indexing) is the process by which a computer system automatically assigns metadata in the form of captioning or keywords to a digital image. This application of computer vision techniques is used in image retrieval systems to organize and locate images of interest from a database. This method can be regarded as a type of multi-class image classification with a very large number of classes - as large as the vocabulary size. Typically, image analysis in the form of extracted feature vectors and the training annotation words are used by machine learning techniques to attempt to automatically apply annotations to new images. The first methods learned the correlations between image features and training annotations. Subsequently, techniques were developed using machine translation to attempt to translate the textual vocabulary into the 'visual vocabulary,' represented by clustered regions known as blobs. Subsequent work has included classification approaches, relevance models, and other related methods. The advantages of automatic image annotation versus content-based image retrieval (CBIR) are that queries can be more naturally specified by the user. At present, Content-Based Image Retrieval (CBIR) generally requires users to search by image concepts such as color and texture or by finding example queries. However, certain image features in example images may override the concept that the user is truly focusing on. Traditional methods of image retrieval, such as those used by libraries, have relied on manually annotated images, which is expensive and time-consuming, especially given the large and constantly growing image databases in existence.

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  • Magic Quadrant

    Magic Quadrant

    Magic Quadrant (MQ) is a series of market research reports published by research and advisory firm Gartner that rely on proprietary qualitative data analysis methods to demonstrate market trends, such as direction, maturity, and participants. Their analyses are conducted for several specific technology industries and are updated every 1–2 years: once an updated report has been published, its predecessor is "retired". == Rating == Gartner rates vendors upon two criteria: completeness of vision and ability to execute. Completeness of vision – Reflects the vendor's innovation, and whether the vendor drives or follows the market. Ability to execute – Summarizes factors such as the vendor's financial viability, market responsiveness, product development, sales channels and customer base. The two component scores lead to a vendor position in one of four quadrants: === Leaders === Vendors in the "Leaders" quadrant have the highest composite scores for their completeness of vision and ability to execute. A vendor in the Leaders quadrant has the market share, credibility, and marketing & sales capabilities needed to drive the acceptance of new technologies. These vendors demonstrate a clear understanding of market needs, they are innovators and thought leaders, and they have well-articulated plans that customers and prospects can use when designing their infrastructures and strategies. In addition, they have a presence in the five major geographical regions, consistent financial performance, and broad platform support. === Challengers === Vendors in the "Challengers" quadrant have high scores mainly for their ability to execute. They both participate in the market and execute well enough to be a serious threat to vendors in the "Leaders" quadrant. They have strong products, as well as sufficiently credible market position and resources to sustain continued growth. Financial viability is not an issue for vendors in the "Challengers" quadrant, but they lack the size and influence of vendors in the "Leaders" quadrant due to their relative lack of vision. === Visionaries === Vendors in the "Visionaries" quadrant have high scores mainly for their completeness of vision. They deliver innovative products that address operationally or financially important end-user problems at a broad scale, but have not yet demonstrated the ability to capture market share or maintain sustainable levels of profitability. Visionary vendors are frequently privately held companies and acquisition targets for larger, established companies. The likelihood of acquisition often reduces the risks associated with installing their systems. === Niche Players === Vendors in the "Niche Players" quadrant have relatively low scores for both their ability to execute and their completeness of vision. They are often narrowly focused on specific market or vertical segments. This quadrant often also includes vendors that are adapting their existing products to enter the market under consideration, or larger vendors having difficulty developing and executing on their vision. == Gartner Critical Capabilities == Gartner Critical Capabilities complement Magic Quadrant analysis to offer deeper insight into the products and services offered by multiple vendors by a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner. Gartner has periodically ended Magic Quadrant listings for IT Service Management, Web Content Management, and other industries as those markets have fully matured or other factors rendered the analytic framework inapplicable. == Criticism == The Magic Quadrant, and analysts in general, skew the market: according to research, by applying their methodologies to describe a market, they change that marketplace to fit their tools. Another criticism is that open source vendors are not considered sufficiently by analysts like Gartner, as has been published in an online discussion between a VP from Talend and a German Research VP from Gartner. On May 29, 2009 (2009-05-29), software vendor ZL Technologies filed a federal lawsuit against Gartner that challenged the "legitimacy" of Gartner's Magic Quadrant rating system. Gartner filed a motion to dismiss by claiming First Amendment protection since it contends that its MQ reports contain "pure opinion", which legally means opinions that are not based on fact. The court threw out the ZL case because it lacked a specific complaint. The decision was upheld on appeal.

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  • Direct Graphics Access

    Direct Graphics Access

    Direct Graphics Access is a plug-in for the X display servers that allows client programs direct access to the frame buffer. Graphics hardware communicates via a chunk of memory called a frame buffer. This is an array of values that represent pixel color values on the screen. Writing the appropriate values into the frame buffer therefore allows a program to paint areas of the screen. However, as with any shared resource, problems occur when multiple programs attempt to access the same resource, as they tend to write over each other's work. In the X Window System, this is solved by having a central display server that mediates between programs that want to draw on the screen. The display server also used to perform a lot of the drawing work, allowing programs to say Draw me a circle of this radius filled with this pattern or draw this text in this font. The X server does all this work, freeing programmers from having to write their own drawing code. Another advantage of the X architecture is that it works over a network, allowing programs on one machine to display output on the screen of another. Direct Graphics Access allows direct access to the frame buffer and the X-server hands over control of the frame buffer to the client program and waits for the client to hand it back. This means that the client program has control of the whole screen, and so it is mostly used for full-screen video/games.

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  • Discoverability

    Discoverability

    Discoverability is the degree to which something, especially a piece of content or information, can be found in a search of a file, database, or other information system. Discoverability is a concern in library and information science, many aspects of digital media, software and web development, and in marketing, since products and services cannot be used if people cannot find it or do not understand what it can be used for. In human-computer interaction the term is further used to describe the discoverability of interactions, features and interactive systems overall . Metadata, or "information about information", such as a book's title, a product's description, or a website's keywords, affects how discoverable something is on a database or online. Adding metadata to a product that is available online can make it easier for end users to find the product. For example, if a song file is made available online, making the title, band name, genre, year of release, and other pertinent information available in connection with this song means the file can be retrieved more easily. The organization of information through the implementation of alphabetical structures or the integration of content into search engines exemplifies strategies employed to enhance the discoverability of information. The concept of discoverability, while related to but distinct from accessibility and usability, which are other qualities that affect the usefulness of a piece of information, is a critical aspect of information retrieval. == Etymology == The concept of "discoverability" in an information science and online context is a loose borrowing from the concept of the similar name in the legal profession. In law, "discovery" is a pre-trial procedure in a lawsuit in which each party, through the law of civil procedure, can obtain evidence from the other party or parties by means of discovery devices such as a request for answers to interrogatories, request for production of documents, request for admissions and depositions. Discovery can be obtained from non-parties using subpoenas. When a discovery request is objected to, the requesting party may seek the assistance of the court by filing a motion to compel discovery. == Purpose == The usability of any piece of information directly relates to how discoverable it is, either in a "walled garden" database or on the open Internet. The quality of information available on this database or on the Internet depends upon the quality of the meta-information about each item, product, or service. In the case of a service, because of the emphasis placed on service reusability, opportunities should exist for reuse of this service. However, reuse is only possible if information is discoverable in the first place. To make items, products, and services discoverable, the process is as follows: Document the information about the item, product or service (the metadata) in a consistent manner. Store the documented information (metadata) in a searchable repository. while technically a human-searchable repository, such as a printed paper list would qualify, "searchable repository" is usually taken to mean a computer-searchable repository, such as a database that a human user can search using some type of search engine or "find" feature. Enable search for the documented information in an efficient manner. supports number 2, because while reading through a printed paper list by hand might be feasible in a theoretical sense, it is not time and cost-efficient in comparison with computer-based searching. Apart from increasing the reuse potential of the services, discoverability is also required to avoid development of solution logic that is already contained in an existing service. To design services that are not only discoverable but also provide interpretable information about their capabilities, the service discoverability principle provides guidelines that could be applied during the service-oriented analysis phase of the service delivery process. === Specific to digital media === In relation to audiovisual content, according to the meaning given by the Canadian Radio-television and Telecommunications Commission (CRTC) for the purpose of its 2016 Discoverability Summit, discoverability can be summed up to the intrinsic ability of given content to "stand out of the lot", or to position itself so as to be easily found and discovered. A piece of audiovisual content can be a movie, a TV series, music, a book (eBook), an audio book or podcast. When audiovisual content such as a digital file for a TV show, movie, or song, is made available online, if the content is "tagged" with identifying information such as the names of the key artists (e.g., actors, directors and screenwriters for TV shows and movies; singers, musicians and record producers for songs) and the genres (for movies genres, music genres, etc.). When users interact with online content, algorithms typically determine what types of content the user is interested in, and then a computer program suggests "more like this", which is other content that the user may be interested in. Different websites and systems have different algorithms, but one approach, used by Amazon (company) for its online store, is to indicate to a user: "customers who bought x also bought y" (affinity analysis, collaborative filtering). This example is oriented around online purchasing behaviour, but an algorithm could also be programmed to provide suggestions based on other factors (e.g., searching, viewing, etc.). Discoverability is typically referred to in connection with search engines. A highly "discoverable" piece of content would appear at the top, or near the top of a user's search results. A related concept is the role of "recommendation engines", which give a user recommendations based on his/her previous online activity. Discoverability applies to computers and devices that can access the Internet, including various console video game systems and mobile devices such as tablets and smartphones. When producers make an effort to promote content (e.g., a TV show, film, song, or video game), they can use traditional marketing (billboards, TV ads, radio ads) and digital ads (pop-up ads, pre-roll ads, etc.), or a mix of traditional and digital marketing. Even before the user's intervention by searching for a certain content or type of content, discoverability is the prime factor which contributes to whether a piece of audiovisual content will be likely to be found in the various digital modes of content consumption. As of 2017, modes of searching include looking on Netflix for movies, Spotify for music, Audible for audio books, etc., although the concept can also more generally be applied to content found on Twitter, Tumblr, Instagram, and other websites. It involves more than a content's mere presence on a given platform; it can involve associating this content with "keywords" (tags), search algorithms, positioning within different categories, metadata, etc. Thus, discoverability enables as much as it promotes. For audiovisual content broadcast or streamed on digital media using the Internet, discoverability includes the underlying concepts of information science and programming architecture, which are at the very foundation of the search for a specific product, information or content. === Human-Computer Interaction === In human–computer interaction (HCI), discoverability refers to the ability of users to perceive and comprehend a system, function, or input method upon encountering it, despite a lack of prior awareness or knowledge, whether through intentional effort or serendipitously . The concept was popularised by Don Norman, who framed it around whether users can determine what actions are possible and how to perform them . Discoverability is considered a precondition for learnability, though the two concepts are frequently conflated in the literature . == Applications == === Within a webpage === Within a specific webpage or software application ("app"), the discoverability of a feature, content or link depends on a range of factors, including the size, colour, highlighting features, and position within the page. When colour is used to communicate the importance of a feature or link, designers typically use other elements as well, such as shadows or bolding, for individuals, who cannot see certain colours. Just as traditional paper printing created other physical locations that stood out, such as being "above the fold" of a newspaper versus "below the fold", a web page or app's screenview may have certain locations that give features additional visibility to users, such as being right at the bottom of the web page or screen. The positional advantages or disadvantages of various locations depend on different cultures and languages (e.g., left to right vs. right to left). Some locations have become established, such as having toolbars at the top of a screen or webpage. Some designers have argued t

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  • Virtual directory

    Virtual directory

    In computing, the term virtual directory has a couple of meanings. It may simply designate (for example in IIS) a folder which appears in a path but which is not actually a subfolder of the preceding folder in the path. However, this article will discuss the term in the context of directory services and identity management. A virtual directory or virtual directory server (VDS) in this context is a software layer that delivers a single access point for identity management applications and service platforms. A virtual directory operates as a high-performance, lightweight abstraction layer that resides between client applications and disparate types of identity-data repositories, such as proprietary and standard directories, databases, web services, and applications. A virtual directory receives queries and directs them to the appropriate data sources by abstracting and virtualizing data. The virtual directory integrates identity data from multiple heterogeneous data stores and presents it as though it were coming from one source. This ability to reach into disparate repositories makes virtual directory technology ideal for consolidating data stored in a distributed environment. As of 2011, virtual directory servers most commonly use the LDAP protocol, but more sophisticated virtual directories can also support SQL as well as DSML and SPML. Industry experts have heralded the importance of the virtual directory in modernizing the identity infrastructure. According to Dave Kearns of Network World, "Virtualization is hot and a virtual directory is the building block, or foundation, you should be looking at for your next identity management project." In addition, Gartner analyst, Bob Blakley said that virtual directories are playing an increasingly vital role. In his report, “The Emerging Architecture of Identity Management,” Blakley wrote: “In the first phase, production of identities will be separated from consumption of identities through the introduction of a virtual directory interface.” == Capabilities == Virtual directories can have some or all of the following capabilities: Aggregate identity data across sources to create a single point of access. Create high-availability for authoritative data stores. Act as identity firewall by preventing denial-of-service attacks on the primary data stores through an additional virtual layer. Support a common searchable namespace for centralized authentication. Present a unified virtual view of user information stored across multiple systems. Delegate authentication to backend sources through source-specific security means. Virtualize data sources to support migration from legacy data stores without modifying the applications that rely on them. Enrich identities with attributes pulled from multiple data stores, based on a link between user entries. Some advanced identity virtualization platforms can also: Enable application-specific, customized views of identity data without violating internal or external regulations governing identity data. Reveal contextual relationships between objects through hierarchical directory structures. Develop advanced correlation across diverse sources using correlation rules. Build a global user identity by correlating unique user accounts across various data stores, and enrich identities with attributes pulled from multiple data stores, based on a link between user entries. Enable constant data refresh for real-time updates through a persistent cache. == Advantages == Virtual directories: Enable faster deployment because users do not need to add and sync additional application-specific data sources Leverage existing identity infrastructure and security investments to deploy new services Deliver high availability of data sources Provide application-specific views of identity data which can help avoid the need to develop a master enterprise schema Allow a single view of identity data without violating internal or external regulations governing identity data Act as identity firewalls by preventing denial-of-service attacks on the primary data-stores and providing further security on access to sensitive data Can reflect changes made to authoritative sources in real-time Leverages existing update processes of authoritative sources, so no separate (sometimes manual) process to update a central directory is needed Present a unified virtual view of user information from multiple systems so that it appears to reside in a single system Can secure all backend storage locations with a single security policy == Disadvantages == An original disadvantage is public perception of "push & pull technologies" which is the general classification of "virtual directories" depending on the nature of their deployment. Virtual directories were initially designed and later deployed with "push technologies" in mind, which also contravened with privacy laws of the United States. This is no longer the case. There are, however, other disadvantages in the current technologies. The classical virtual directory based on proxy cannot modify underlying data structures or create new views based on the relationships of data from across multiple systems. So if an application requires a different structure, such as a flattened list of identities, or a deeper hierarchy for delegated administration, a virtual directory is limited. Many virtual directories cannot correlate same-users across multiple diverse sources in the case of duplicate users Virtual directories without advanced caching technologies cannot scale to heterogeneous, high-volume environments. == Sample terminology == Unify metadata: Extract schemas from the local data source, map them to a common format, and link the same identities from different data silos based on a unique identifier. Namespace joining: Create a single large directory by bringing multiple directories together at the namespace level. For instance, if one directory has the namespace "ou=internal,dc=domain,dc=com" and a second directory has the namespace "ou=external,dc=domain,dc=com," then creating a virtual directory with both namespaces is an example of namespace joining. Identity joining: Enrich identities with attributes pulled from multiple data stores, based on a link between user entries. For instance if the user joeuser exists in a directory as "cn=joeuser,ou=users" and in a database with a username of "joeuser" then the "joeuser" identity can be constructed from both the directory and the database. Data remapping: The translation of data inside of the virtual directory. For instance, mapping “uid” to “samaccountname,” so a client application that only supports a standard LDAP-compliant data source is able to search an Active Directory namespace, as well. Query routing: Route requests based on certain criteria, such as “write operations going to a master, while read operations are forwarded to replicas.” Identity routing: Virtual directories may support the routing of requests based on certain criteria (such as write operations going to a master while read operations being forwarded to replicas). Authoritative source: A "virtualized" data repository, such as a directory or database, that the virtual directory can trust for user data. Server groups: Group one or more servers containing the same data and functionality. A typical implementation is the multi-master, multi-replica environment in which replicas process "read" requests and are in one server group, while masters process "write" requests and are in another, so that servers are grouped by their response to external stimuli, even though all share the same data. == Use cases == The following are sample use cases of virtual directories: Integrating multiple directory namespaces to create a central enterprise directory. Supporting infrastructure integrations after mergers and acquisitions. Centralizing identity storage across the infrastructure, making identity information available to applications through various protocols (including LDAP, JDBC, and web services). Creating a single access point for web access management (WAM) tools. Enabling web single sign-on (SSO) across varied sources or domains. Supporting role-based, fine-grained authorization policies Enabling authentication across different security domains using each domain’s specific credential checking method. Improving secure access to information both inside and outside of the firewall.

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  • Affectiva

    Affectiva

    Affectiva is an artificial intelligence software development company. In 2021, the company was acquired by SmartEye. The company claimed its AI understood human emotions, cognitive states, activities and the objects people use, by analyzing facial and vocal expressions. The offshoot of MIT Media Lab, Affectiva created a new technological category of artificial emotional intelligence, namely, Emotion AI. == History == Affectiva was co-founded by Rana el Kaliouby, who became chief executive officer as of May 25, 2016, and Rosalind W. Picard, who worked as chairman and Chief Scientist until 2013. Both of Affectiva's early products grew out of collaborative research at the MIT's Media Lab to help people on the autism spectrum. Affectiva was acquired for a mostly-stock deal of $73.5m by Swedish SmartEye, a former competitor. == Technology == The company has expanded its Emotion AI technology to detect more than facial expressions, reactions and emotions. Affectiva's software detects complex and nuanced emotions, cognitive states, such as drowsiness and distraction, certain activities and the objects people use. It does that by analyzing the human face, vocal intonations and body posture. Affectiva's AI is built with deep learning, computer vision, and large amounts of data that has been collected in real-world scenarios. The AI uses an optical sensor like a webcam or smartphone camera to identify a human face in real-time. Then, computer vision algorithms identify key features on the face, which are analyzed by deep learning algorithms to classify facial expressions. These facial expressions are then mapped back to emotions. One journal paper found the Affectiva iMotions Facial Expression Analysis Software results are comparable to results using facial Electromyography. Affectiva also uses computer vision to detect objects like a cellphone and car seat, as well as body key points, which track body joints to determine movement and location. Affectiva has collected massive amounts of data that are used to train and test the company's deep learning algorithms, and provide insight into human emotional reactions and engagement. The company has analyzed more than 10 million face videos from 90 countries, making it one of the largest data repositories of its kind. Affectiva has also collected more than 19,000 hours of automotive in-cabin data from 4,000 unique individuals. This automotive data is used to adapt its algorithms to varying camera angles, lighting and other environmental conditions in a vehicle. === Applications === Affectiva's AI had many applications, but the company's primary focus is on Media Analytics. Other uses of Affectiva's AI includes applications in automotive, healthcare and mental health, robotics, conversational interfaces, education, gaming, and more. ==== Media analytics ==== Affectiva's technology was first deployed in media analytics, for market research purposes. The company had since then tested more than 53,000 ads in 90 countries. Brands, advertising agencies and insights firms used the company's Emotion AI to measure the unfiltered and unbiased emotional responses consumers have when viewing video ads and movie trailers. These insights helped improve brand and media content, and predict key metrics in advertising such as sales lift, purchase intent and virality. Affectiva's technology was also used in qualitative research. Affectiva had partnered with leading insights firms such as Kantar, LRW, Added Value and Unruly. Through these collaborations, 28 percent of the Fortune Global 500 companies, and 70 percent of the world's largest advertisers, used Affectiva's Emotion AI. On September 5, 2019, Affectiva announced the appointment of Graham Page, a seasoned Kantar executive, as Global Managing Director of Media Analytics to expand on the company's existing footprint in the media analytics space. ==== Automotive ==== On March 21, 2018, Affectiva launched Affectiva Automotive AI, the first multi-modal in-cabin sensing solution to understand what is happening with people in a vehicle. It used cameras in the car to measure in real time, the state of the driver, the state of the occupants and the state of the vehicle interior (i.e. cabin). This insight helped car manufacturers, fleet management companies and rideshare providers improve road safety and build better driver monitoring systems, by understanding dangerous driver behavior such as drowsiness, distraction and anger. It was also used to create more comfortable and enjoyable transportation experiences, by understanding how passengers react to the environment, such as content they can consume in the back of the car. In addition to understanding driver and occupant emotional and cognitive states, Affectiva Automotive AI could also detect contextual cabin information such as the number of passengers, where they are sitting and if an object is present. Affectiva worked with a number of leading car manufacturers and transportation technology companies, including Aptiv, Cerence, Hyundai Kia, Faurecia, Porsche, BMW, GreenRoad Technologies, and Veoneer. == Acquisition == In June 2021 Smart Eye acquired Affectiva.

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  • Agent-assisted automation

    Agent-assisted automation

    Agent-assisted automation is a type of call center technology that automates elements of what the call center agent 1) does with his/her desktop tools and/or 2) says to customers during the call using pre-recorded audio. It is a relatively new category of call center technology that shows promise in improving call center productivity and compliance. == Types of agent-assisted automation == === Pre-recorded audio === Pre-recorded audio (sometimes referred to as soundboard (computer program) or as soundboard technology) is another form of agent-assisted automation. The purpose of using pre-recorded messages is to increase the probability (and in some cases error-proof the process so) that the right information is provided to customers at the right time. The required disclosures are pre-recorded to ensure accuracy and understandability. By integrating the recordings with the customer relationship management software, the right combination of disclosures can be played based on the combination of goods and services the customer purchased. The integration with the customer relationship management software also ensures that the order cannot be submitted until the disclosures are played, essentially error-proofing (poka-yoke) the process of ensuring the customer gets all the required consumer protection information. Phone surveys are ideal applications of this technology. Whether surveying market preferences or political views, the pre-recorded audio with an agent listening allows the questions to be asked in the same way every time, uninfluenced by the agents' fatigue levels, accents, or their own views. === Fraud prevention === Fraud prevention is a specialized type of agent-assisted automation focused on reducing ID theft and credit card fraud. ID theft and credit card fraud are huge threats for call centers and their customers and few good solutions exist, but new agent-assisted automation solutions are producing promising results. The technology allows the agents to remain on the phone while the customers use their phone key pads to enter the information. The tones are masked and the information passes directly into the customer relationship management system or payment gateway in the case of credit card transactions. The automation essentially makes it impossible for call center agents and also call center personnel that might be monitoring the calls to steal the credit card number, social security number, or other personally identifiable information. === Outbound telemarketing === Another specialized application space of agent-assisted automation is in outbound telemarketing, which goes under numerous headings including outbound prospecting, cold calling, solicitation, fund-raising, etc. Turnover is high among agents engaged in this kind of work because the task is tedious and emotionally difficult. It is tedious because the agent spends the bulk of their day, not talking to qualified leads, but in getting wrong numbers and answering machines. == Benefits == Just as automation has benefited manufacturing by reducing the mental and physical effort required of workers while simultaneously improving throughput, quality, and safety, agent-assisted automation is improving call center results while reducing the tiring aspects of the job for agents. In some cases, the agent-assisted automation streamlines the process and allows calls to be handled more quickly. By eliminating cutting and pasting from one application to another, by auto-navigating applications, and by providing a single view of the customer, agent-assisted automation can reduce call handle time and increase agent productivity. Second, in theory, the more steps that can be automated and the more logic that can be built into the call flow (e.g., if the customer buys items 2 and 9, then disclosures a, c, and f are read by the pre-recorded audio), then companies may be able to reduce the amount of training that is required of the agents while at the same time ensuring more consistency and accuracy. However, no published studies have reported this result yet. But an even larger problem in call centers is between-agent variation in behavior and results. Agents differ in the amount of training and coaching they receive, they differ in the amount of experience they have, their jobs are repetitious and tiring, and the process and procedures the agents are supposed to follow constantly change. Moreover, there are significant individual differences between agents in their intelligence, personality, motivations, etc. which all affect performance. Despite the large amount of money call centers have spent over decades trying to reduce between-agent variation, the problem is still so prevalent that one large study of customer interactions with call centers found that a customer's experience was completely a function of the quality of the agent who happened to answer the phone. Therefore, the most significant benefit of agent-assisted automation may prove to be in how the automation error-proofs or poka-yoke the process and ensures that something that needs to be done or said happens every time. Properly implemented, the between-agent variation for whatever step of the process the automation is applied to may be able to be reduced to near zero. This is especially important in a collection agency whose processes and procedures are closely regulated by the Fair Debt Collection Practices Act.

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  • Data (word)

    Data (word)

    The word data is most often used as a singular collective mass noun in educated everyday usage. However, due to the history and etymology of the word, considerable controversy has existed on whether it should be considered a mass noun used with verbs conjugated in the singular, or should be treated as the plural of the now-rarely-used datum. == Usage in English == In one sense, data is the plural form of datum. Datum actually can also be a count noun with the plural datums (see usage in datum article) that can be used with cardinal numbers (e.g., "80 datums"); data (originally a Latin plural) is not used like a normal count noun with cardinal numbers and can be plural with plural determiners such as these and many, or it can be used as a mass noun with a verb in the singular form. Even when a very small quantity of data is referenced (one number, for example), the phrase piece of data is often used, as opposed to datum. The debate over appropriate usage continues, but "data" as a singular form is far more common. In English, the word datum is still used in the general sense of "an item given". In cartography, geography, nuclear magnetic resonance and technical drawing, it is often used to refer to a single specific reference datum from which distances to all other data are measured. Any measurement or result is a datum, though data point is now far more common. Data is indeed most often used as a singular mass noun in educated everyday usage. Some major newspapers, such as The New York Times, use it either in the singular or plural. In The New York Times, the phrases "the survey data are still being analyzed" and "the first year for which data is available" have appeared within one day. The Wall Street Journal explicitly allows this usage in its style guide. The Associated Press style guide classifies data as a collective noun that takes the singular when treated as a unit but the plural when referring to individual items (e.g., "The data is sound" and "The data have been carefully collected"). In scientific writing, data is often treated as a plural, as in These data do not support the conclusions, but the word is also used as a singular mass entity like information (e.g., in computing and related disciplines). British usage now widely accepts treating data as singular in standard English, including everyday newspaper usage at least in non-scientific use. UK scientific publishing still prefers treating it as a plural. Some UK university style guides recommend using data for both singular and plural use, and others recommend treating it only as a singular in connection with computers. The IEEE Computer Society allows usage of data as either a mass noun or plural based on author preference, while IEEE in the editorial style manual indicates to always use the plural form. Some professional organizations and style guides require that authors treat data as a plural noun. For example, the Air Force Flight Test Center once stated that the word data is always plural, never singular.

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  • List of algorithm general topics

    List of algorithm general topics

    This is a list of algorithm general topics. Analysis of algorithms Ant colony algorithm Approximation algorithm Best and worst cases Big O notation Combinatorial search Competitive analysis Computability theory Computational complexity theory Embarrassingly parallel problem Emergent algorithm Evolutionary algorithm Fast Fourier transform Genetic algorithm Graph exploration algorithm Heuristic Hill climbing Implementation Las Vegas algorithm Lock-free and wait-free algorithms Monte Carlo algorithm Numerical analysis Online algorithm Polynomial time approximation scheme Problem size Pseudorandom number generator Quantum algorithm Random-restart hill climbing Randomized algorithm Running time Sorting algorithm Search algorithm Stable algorithm (disambiguation) Super-recursive algorithm Tree search algorithm

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  • Recording format

    Recording format

    A recording format is a format for encoding data for storage on a storage medium. The format can be container information such as sectors on a disk, or user/audience information (content) such as analog stereo audio. Multiple levels of encoding may be achieved in one format. For example, a text encoded page may contain HTML and XML encoding, combined in a plain text file format, using either EBCDIC or ASCII character encoding, on a UDF digitally formatted disk. In electronic media, the primary format is the encoding that requires hardware to interpret (decode) data; while secondary encoding is interpreted by secondary signal processing methods, usually computer software. == Recording container formats == A container format is a system for dividing physical storage space or virtual space for data. Data space can be divided evenly by a system of measurement, or divided unevenly with meta data. A grid may divide physical or virtual space with physical or virtual (dividers) borders, evenly or unevenly. Just as a physical container (such as a file cabinet) is divided by physical borders (such as drawers and file folders), data space is divided by virtual borders. Meta data such as a unit of measurement, address, or meta tags act as virtual borders in a container format. A template may be considered an abstract format for containing a solution as well as the content itself. Systems of measurement Metric system Geographic coordinate system Page grid Film formats Audio data format Video tape format Disk format File format Meta data Text formatting Template Data structure == Raw content formats == A raw content format is a system of converting data to displayable information. Raw content formats may either be recorded in secondary signal processing methods such as a software container format (e.g. digital audio, digital video) or recorded in the primary format. A primary raw content format may be directly observable (e.g. image, sound, motion, smell, sensation) or physical data which only requires hardware to display it, such as a phonographic needle and diaphragm or a projector lamp and magnifying glass.

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  • PCPaint

    PCPaint

    PCPaint was one of the first IBM PC-based mouse-driven GUI paint programs, released in 1984. It followed after Microsoft Doodle, released in 1983 with the Microsoft Mouse version 1 drivers for DOS, and around the same time as Digital Research’s Draw program. It was developed and created by John Bridges and Doug Wolfgram. It was later developed into Pictor Paint. The hardware manufacturer Mouse Systems bundled PCPaint with millions of computer mice that they sold, making PCPaint one of the best-selling DOS-based paint programs of the mid 1980s. == History == In 1983, Doug Wolfgram bought a Microsoft Mouse and decided to write a drawing program for it. They named it “Mouse Draw”. The interface was primitive but the program functioned well. Wolfgram traveled to SoftCon in New Orleans where he demonstrated the program to Mouse Systems. Mouse Systems was developing an optical mouse and they wanted to bundle a painting program so they agreed to publish Mouse Draw. The original program was written entirely in assembly language with primitive graphics routines developed by Wolfgram. John Bridges worked for an educational software company, Classroom Consortia Media, Inc., developing and writing Apple and IBM graphics libraries for CCM's software. Bridges and Wolfgram were friends who had been connected through a bulletin board system developed and run by Wolfgram. The two collaborated cross country via the BBS, Wolfram in California and Bridges in New York. Mouse Systems wanted the paint program to capture the look and feel of MacPaint. John Bridges and Doug Wolfgram started reworking Mouse Draw into what became PCPaint. The program was completely re-written using Bridge's graphics library and the top-level elements were written in C rather than assembly language. Bridges developed the core graphics code for the first version of PCPaint while Wolfgram worked on the user interface and top-level code. Mouse Systems signed an exclusive agreement with Wolfgram's company, Microtex Industries, Inc., to bundle PCPaint with every mouse they sold. They began publishing PCPaint with their mice in 1984. Microsoft responded in 1985 by bundling a competing product, PC Paintbrush, with version 4 of its DOS drivers for the Microsoft Mouse, replacing its in-house Microsoft Doodle program which it published with version 1 of the DOS drivers in mid-1983. Microsoft’s mouse began to outsell Mouse Systems mouse. In November 1985 Microsoft bundled a cut-down version of PC Paintbrush with Windows 1.0 (called Microsoft Paint), later bundling an updated version of PC Paintbrush with Windows 3.0 (as Paintbrush), impacting PCPaint’s marketshare. In early 1987, Mouse Systems decided that PCPaint wasn't helping to sell mice any longer so they discontinued the bundle deal and returned rights to the code to MicroTex Industries, but retained rights to the name, PCPaint. Wolfgram then combined the paint program with a new animation system he was developing (called GRASP) and Paul Mace Software bought publishing rights to the animation system and PCPaint, which was to be renamed Pictor. Bridges again got involved and took over programming responsibilities for GRASP as well as PCPaint while Wolfgram focused on more of the business details. In creating the first version of PCPaint, Doug had a dual-floppy machine with a Computer Innovations compiler on one disk and source code on the other. John had the "luxury" of a 10MB hard disk in his XT. Data was exchanged daily via 1200, then 2400 baud modems. === Authorship and Ownership === John Bridges and Wolfgram continued to work on PCPaint and GRASP on behalf of Paul Mace Software until 1990. Also in that year, Doug Wolfgram sold his remaining rights to PCPaint (and its animation system, GRASP) to John Bridges. In 1994, GRASP development stopped and so did development of Pictor Paint. John Bridges terminated his GRASP publishing contract with Paul Mace Software, and went off to create GLPro (the next generation of GRASP) with GMEDIA. Along with GLPro, came GLPaint, the successor to PCPaint and Pictor Paint. == Versions == In June 1984, Mouse Systems shipped PCPaint 1.0, the first GUI based Paint program for the IBM PC family of computers. John Bridges and Doug Wolfgram, were the co-authors of PCPaint 1.0. PCPaint 1.0 saved its graphics in a modified BSaved image format with the extension of ".PIC". The release of PCPaint Version 1.5 followed in late 1984, with the additions of graphics image compression for the .PIC format and support for "larger-than-screen" images. PCjr support was also added in this version after overcoming severe memory shortage problems getting PCPaint to run on the 128k PCjr. October 1985 saw the release of PCPaint 2.0. EGA support and publishing features were added to this version. The .PIC format was further refined, offering support for the rapidly expanding graphics capabilities of the PC and efficient image compression. PCPaint 3.1 was released in 1989. Unlike previous versions, it was not bundled with mice but was sold as a stand-alone software product. PCPaint 3.1 offered improved text and image handling, provided 36 types of flood and fill, worked with VGA adapters in hi-res 16-color and 256-color modes, allowed the user to save and retrieve files in a variety of intercompatible formats (.PIC, .GIF, .PCX, .IMG), and printed selected portions of images on color or black-and-white dot matrix, ink jet, and laser printers such as PostScript and HP Laser Jet. PCPaint 3.1 is still in use today by some users of DOS emulation programs like DOSBox and available for free download. Pictor Paint was an improved version, written by John Bridges, and bundled with GRASP GRaphical System for Presentation also written by John Bridges. It was also called "The Painter's Easel". GLPaint, released in 1995, was the last in this series of paint programs written by John Bridges. By 1998 version 7.0 provided support for TrueColor images and the Pictor PIC format was expanded to handle these. == Pictor PIC Image Format == PCPaint 1.0 saved its graphics in a modified BSAVE image format (which was popular at the time) with the file type (extension) of ".PIC". By PCPaint 1.5 this format was extended further to accommodate image compression. With the release of version 2.0 the PICtor PIC image format was developed almost to its present state, with no similarity to the BSAVE format used by earlier versions. Pictor Paint saved its files in a compressed format with the file extension PIC, which was the same format used by PCPaint.

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  • Pol.is

    Pol.is

    Polis (or Pol.is) is wiki survey software designed for large group collaborations. As a civic technology, Polis allows people to share their opinions and ideas, and its algorithm is intended to elevate ideas that can facilitate better decision-making, especially when there are lots of participants. Polis has been credited for assisting the passage of legislation in Taiwan. Pol.is has been used by governments in the United States, Canada, Singapore, Philippines, Finland, Spain and elsewhere. == History == Pol.is was founded by Colin Megill, Christopher Small, and Michael Bjorkegren after the Occupy Wall Street and Arab Spring movements. In Taiwan, pol.is has been "one of the key parts" of vTaiwan's suite of open-source tools for its citizen engagement efforts arising out of the Sunflower Student Movement. vTaiwan claims that of the 26 national issues related to technology discussed on the platform, 80% led to government action. Pol.is is also utilized by "Join," a national platform for online deliberation run by the Taiwanese government. In 2022, Wired reported that Polis was an influence on the Community Notes project at Twitter. In 2023, Megill advised OpenAI on how to facilitate deliberation at scale in a way that was more efficient than Polis, which still required significant human labor and analysis at the time. He helped to award $1 million in grants to teams working on solving the problem of deliberation at scale. In 2023, Anthropic was also exploring steering model behavior using Polis. In 2025, it helped the county that includes Bowling Green, Kentucky make a 25 year plan by facilitating the collection and review of ideas from thousands of residents, representing 10% of the county. 2,370 of 3,940 unique ideas were agreed-upon by over 80% of survey respondents. Ideas were screened by volunteers if they were redundant to an existing idea, off-topic or obscene. == How it works == Pol.is participants are anonymous and cannot reply directly to others posts, in an effort to avoid personal attacks for users. Its algorithms are designed not for engagement and scrolling, but to find areas of agreement to better understand the nuances of a wide range of opinions. Participants are prompted for ideas and vote on other participants' ideas. == Reception == Andrew Leonard, The Financial Times, and VentureBeat describe Pol.is as a possible antidote to the divisiveness of traditional internet discourse by gamifying consensus. Audrey Tang agreed saying, "Polis is quite well known in that it's a kind of social media that instead of polarizing people to drive so called engagement or addiction or attention, it automatically drives bridge making narratives and statements. So only the ideas that speak to both sides or to multiple sides will gain prominence in Polis." Niall Ferguson argues that the approach to utilize tools like Pol.is and Join in Taiwan empowers ordinary people instead of the elite and protects individual freedoms, providing a contrast to the AI-enhanced panopticon model seen in China. Carl Miller praised the technology as having "gamified finding consensus." Darshana Narayanan, in an op-ed in the Economist, argues that open-source machine-learning-based tools like Polis can help to bypass the influence of special interests or experts. Jamie Susskind cited polis and vTaiwan as a model for democracies, particularly around digital policy issues.

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  • Single-source publishing

    Single-source publishing

    Single-source publishing, also known as single-sourcing publishing, is a content management method which allows the same source content to be used across different forms of media and more than one time. The labor-intensive and expensive work of editing need only be carried out once, on only one document; that source document (the single source of truth) can then be stored in one place and reused. This reduces the potential for error, as corrections are only made one time in the source document. The benefits of single-source publishing primarily relate to the editor rather than the user. The user benefits from the consistency that single-sourcing brings to terminology and information. This assumes the content manager has applied an organized conceptualization to the underlying content (A poor conceptualization can make single-source publishing less useful). Single-source publishing is sometimes used synonymously with multi-channel publishing though whether or not the two terms are synonymous is a matter of discussion. == Definition == While there is a general definition of single-source publishing, there is no single official delineation between single-source publishing and multi-channel publishing, nor are there any official governing bodies to provide such a delineation. Single-source publishing is most often understood as the creation of one source document in an authoring tool and converting that document into different file formats or human languages (or both) multiple times with minimal effort. Multi-channel publishing can either be seen as synonymous with single-source publishing, or similar in that there is one source document but the process itself results in more than a mere reproduction of that source. == History == The origins of single-source publishing lie, indirectly, with the release of Windows 3.0 in 1990. With the eclipsing of MS-DOS by graphical user interfaces, help files went from being unreadable text along the bottom of the screen to hypertext systems such as WinHelp. On-screen help interfaces allowed software companies to cease the printing of large, expensive help manuals with their products, reducing costs for both producer and consumer. This system raised opportunities as well, and many developers fundamentally changed the way they thought about publishing. Writers of software documentation did not simply move from being writers of traditional bound books to writers of electronic publishing, but rather they became authors of central documents which could be reused multiple times across multiple formats. The first single-source publishing project was started in 1993 by Cornelia Hofmann at Schneider Electric in Seligenstadt, using software based on Interleaf to automatically create paper documentation in multiple languages based on a single original source file. XML, developed during the mid- to late-1990s, was also significant to the development of single-source publishing as a method. XML, a markup language, allows developers to separate their documentation into two layers: a shell-like layer based on presentation and a core-like layer based on the actual written content. This method allows developers to write the content only one time while switching it in and out of multiple different formats and delivery methods. In the mid-1990s, several firms began creating and using single-source content for technical documentation (Boeing Helicopter, Sikorsky Aviation and Pratt & Whitney Canada) and user manuals (Ford owners manuals) based on tagged SGML and XML content generated using the Arbortext Epic editor with add-on functions developed by a contractor. The concept behind this usage was that complex, hierarchical content that did not lend itself to discrete componentization could be used across a variety of requirements by tagging the differences within a single document using the capabilities built into SGML and XML. Ford, for example, was able to tag its single owner's manual files so that 12 model years could be generated via a resolution script running on the single completed file. Pratt & Whitney, likewise, was able to tag up to 20 subsets of its jet engine manuals in single-source files, calling out the desired version at publication time. World Book Encyclopedia also used the concept to tag its articles for American and British versions of English. Starting from the early 2000s, single-source publishing was used with an increasing frequency in the field of technical translation. It is still regarded as the most efficient method of publishing the same material in different languages. Once a printed manual was translated, for example, the online help for the software program which the manual accompanies could be automatically generated using the method. Metadata could be created for an entire manual and individual pages or files could then be translated from that metadata with only one step, removing the need to recreate information or even database structures. Although single-source publishing is now decades old, its importance has increased urgently as of the 2010s. As consumption of information products rises and the number of target audiences expands, so does the work of developers and content creators. Within the industry of software and its documentation, there is a perception that the choice is to embrace single-source publishing or render one's operations obsolete. == Criticism == Editors using single-source publishing have been criticized for below-standard work quality, leading some critics to describe single-source publishing as the "conveyor belt assembly" of content creation. While heavily used in technical translation, there are risks of error in regard to indexing. While two words might be synonyms in English, they may not be synonyms in another language. In a document produced via single-sourcing, the index will be translated automatically and the two words will be rendered as synonyms. This is because they are synonyms in the source language, while in the target language they are not.

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