Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes abbreviated to CX AI). Chatbots are often seen as the first step in the development of AI within the industry, but more tailored offerings are slowly becoming available. The use of artificial intelligence in the space has since become more diverse than simply chatbots, with AI underpinning entire CX cloud platforms now used at major corporations. Contact center as a service (CCaaS) has become a core solution of the CX (customer experience) industry, with the CCaaS market size expected to reach $17.19 Billion by 2030 in the United States alone. == History == As with many AI applications, CX AI early implementation case studies have demonstrated that AI can increase the quality of customer interactions and therefore the overall experience that organizations can provide. This in turn has suggested a higher return on investment and/or revenue as a result. The beginning of the revolution of customer experience and the use of machine learning was with chatbots. The use of this type of AI can be traced back to Alan Turing in 1950, when the Church–Turing thesis suggested that computers could use "formal reasoning" to reach conclusions. In 2017, Meta produced one of the first breakthroughs for everyday use of AI for customer experience when it allowed Facebook users to create their own messaging bots for free on its Facebook messenger platform. The main focus of this was to both automate and improve customer experience and interaction. In 2023, CCaaS vendors began announcing the integration of ChatGPT’s generative AI into their CX solutions. Generative AI adds a layer of semantics into AI outputs. This was a major breakthrough for conversational AI. Using natural language processing and conversational AI, chatbots could enhance the level of service they could provide, speaking to customers in an easy-to-understand and conversational tone. == Applications == Currently the main location for the application of CX AI in the sector is in contact centers. Historically, contact centers were simply known as call centers, but in recent years differentiation developed between the two terms. Call centers provide phone support, while contact centers also provide support via digital channels in addition to analogue phone systems. Contact centers are therefore seen as a complete customer service solution, where as call centers simply cover one aspect of customer interactions. As a part of improving CX, AI is also improving the employee experience. AI is able to automate tasks to free up time for contact center agents to focus on higher priority tasks. For example, AI can be used for auto summarization. This means that instead of human agents having to summarize customer interactions now AI can do it, saving organizations time and money.
Glossary of robotics
Robotics is the branch of technology that deals with the design, construction, operation, structural disposition, manufacture and application of robots. Robotics is related to the sciences of electronics, engineering, mechanics, and software. The following is a list of common definitions related to the Robotics field. == A == Actuator: a motor that translates control signals into mechanical movement. The control signals are usually electrical but may, more rarely, be pneumatic or hydraulic. The power supply may likewise be any of these. It is common for electrical control to be used to modulate a high-power pneumatic or hydraulic motor. Aerobot: a robot capable of independent flight on other planets. A type of aerial robot. Arduino: The current platform of choice for small-scale robotic experimentation and physical computing. Artificial intelligence: is the intelligence of machines and the branch of computer science that aims to create it. Aura (satellite): a robotic spacecraft launched by NASA in 2004 which collects atmospheric data from Earth. Automaton: an early self-operating robot, performing exactly the same actions, over and over. Autonomous vehicle: a vehicle equipped with an autopilot system, which is capable of driving from one point to another without input from a human operator. == B == Biomimetic: See Bionics. Bionics: also known as biomimetics, biognosis, biomimicry, or bionical creativity engineering is the application of biological methods and systems found in nature to the study and design of engineering systems and modern technology. == C == CAD/CAM (computer-aided design and computer-aided manufacturing): These systems and their data may be integrated into robotic operations. Čapek, Karel: Czech author who coined the term 'robot' in his 1921 play, Rossum's Universal Robots. Chandra X-ray Observatory: a robotic spacecraft launched by NASA in 1999 to collect astronomical data. Cloud robotics: robots empowered with more capacity and intelligence from cloud. Combat, robot: a hobby or sport event where two or more robots fight in an arena to disable each other. This has developed from a hobby in the 1990s to several TV series worldwide. Cruise missile: a robot-controlled guided missile that carries an explosive payload. Cyborg: also known as a cybernetic organism, a being with both biological and artificial (e.g. electronic, mechanical or robotic) parts. == D == Degrees of freedom: the extent to which a robot can move itself; expressed in terms of Cartesian coordinates (x, y, and z) and angular movements (yaw, pitch, and roll). Delta robot: a tripod linkage, used to construct fast-acting manipulators with a wide range of movement. Drive Power: The energy source or sources for the robot actuators. == E == Emergent behaviour, a complicated resultant behaviour that emerges from the repeated operation of simple underlying behaviours. Envelope (Space), Maximum The volume of space encompassing the maximum designed movements of all robot parts including the end-effector, workpiece, and attachments. Explosive ordnance disposal robot A mobile robot designed to assess whether an object contains explosives; some carry detonators that can be deposited at the object and activated after the robot withdraws. == F == FIRST(For Inspiration and Recognition of Science and Technology): an organization founded by inventor Dean Kamen in 1989 in order to develop ways to inspire students in engineering and technology fields. Forward chaining: a process in which events or received data are considered by an entity to intelligently adapt its behavior. == G == Gynoid: A humanoid robot designed to look like a human female. == H == Haptic: tactile feedback technology using the operator's sense of touch. Also sometimes applied to robot manipulators with their own touch sensitivity. Hexapod (platform): A movable platform using six linear actuators. Often used in flight simulators and fairground rides, they also have applications as a robotic manipulator. Hexapod (walker): A six-legged walking robot, using a simple insect-like locomotion. Human–computer interaction. Humanoid: A robotic entity designed to resemble a human being in form, function, or both. Hydraulics: the control of mechanical force and movement, generated by the application of liquid under pressure. cf. pneumatics. == I == Industrial robot: A reprogrammable, multifunctional manipulator designed to move material, parts, tools, or specialized devices through variable programmed motions for the performance of a variety of tasks. Insect robot: A small robot designed to imitate insect behaviors rather than complex human behaviors. == K == Kalman filter: a mathematical technique to estimate the value of a sensor measurement, from a series of intermittent and noisy values. Kinematics: the study of motion, as applied to robots. This includes both the design of linkages to perform motion, their power, control and stability; also their planning, such as choosing a sequence of movements to achieve a broader task. Inverse Kinematics: the process of determining joint angles required for a robot's end-effector to reach a desired position and orientation in space. Used in motion planning to calculate motor commands from target positions. == L == Linear actuator A form of motor that generates a linear movement directly. == M == Manipulator or gripper: A robotic 'hand'. Mobile robot: A self-propelled and self-contained robot that is capable of moving over a mechanically unconstrained course. Muting: The deactivation of a presence-sensing safeguarding device during a portion of the robot cycle. Mecanum wheel: A wheel fitted with angled rollers that enables a robot vehicle to move in multiple directions, including sideways. == O == Ornithopter – An aerial robot or drone that achieves flight through a flapping-wing mechanism rather than rotating blades or fixed wings, often utilized for highly maneuverable flight. == P == Parallel manipulator: an articulated robot or manipulator based on a number of kinematic chains, actuators and joints, in parallel. cf. serial manipulator. Pendant: Any portable control device that permits an operator to control the robot from within the restricted envelope (space) of the robot. Pneumatics: the control of mechanical force and movement, generated by the application of compressed gas. cf. hydraulics. Powered exoskeleton: is a wearable mobile machine that allow for limb movement with increased strength and endurance. Prosthetic robots: programmable manipulators or devices for missing human limbs. == R == Remote manipulator: A manipulator under direct human control, often used for work with hazardous materials. Robonaut: a development project conducted by NASA to create humanoid robots capable of using space tools and working in similar environments to suited astronauts. == S == Sensor fusion:The process of combining data from multiple sensors, such as LiDAR, cameras, global positioning systems (GPS), and inertial measurement units (IMUs), to produce a more accurate and reliable understanding of an environment than using a single sensor alone. It is widely used in robotics and autonomous systems to improve perception, localization, and decision-making. Serial manipulator: an articulated robot or manipulator with a single series kinematic chain of actuators. cf. parallel manipulator. Service robots are machines that extend human capabilities. Servo, a motor that moves to and maintains a set position under command, rather than continuously moving. Servomechanism An automatic device that uses error-sensing negative feedback to correct the performance of a mechanism. Single Point of Control The ability to operate the robot such that initiation or robot motion from one source of control is possible only from that source and cannot be overridden from another source. Slow Speed Control A mode of robot motion control where the velocity of the robot is limited to allow persons sufficient time either to withdraw the hazardous motion or stop the robot. Snake robot A robot component resembling a tentacle or elephant's trunk, where many small actuators are used to allow continuous curved motion of a robot component, with many degrees of freedom. This is usually applied to snake-arm robots, which use this as a flexible manipulator. A rarer application is the snakebot, where the entire robot is mobile and snake-like, so as to gain access through narrow spaces. Stepper motor Stewart platform A movable platform using six linear actuators, hence also known as a Hexapod. Subsumption architecture A robot architecture that uses a modular, bottom-up design beginning with the least complex behavioral tasks. Surgical robot, a remote manipulator used for keyhole surgery Swarm robotics involve large numbers of mostly simple physical robots. Their actions may seek to incorporate emergent behavior observed in social insects (swarm intelligence). Synchro == T == Teach Mode: The control state that al
Akoma Ntoso
Akoma Ntoso (Architecture for Knowledge-Oriented Management of African Normative Texts using Open Standards and Ontologies, AKN) is an international technical standard for representing legal documents (executive, legislative, and judiciary) in a structured manner using a domain specific, legal XML vocabulary. The term akoma ntoso means "linked hearts" in the Akan language of West Africa. Akoma Ntoso is a legal document standard designed to serve as a basis for modern machine-readable and fully digital legislative and judicial processes. This is achieved by providing a coherent syntax and well-defined semantics to represent legal documents in a digital format. It is designed to be suitable as a common exchange format in all parliamentary, legal and judicial systems around the world. Taking advantage of the shared heritage present in all legal systems, Akoma Ntoso has been developed to have ample flexibility to respond to all the differences in texts, languages, and legal practices. Aiming to expand on certain common practices, the standard therefore has a broad scope. It includes a common extensible model for data (the document content) and metadata (such as bibliographic information and annotations). Specifically, as a common legal document standard for the interchange of legal documents it is designed to be highly flexible in its support of documents and functionalities, maintaining a large set of both structural and semantic building blocks (over 500 entities in version 3.0) for representing this wide variety of document types of virtually all legal traditions. It is extensible in order to allow for modifications to address the individual criteria of organizations or unique aspects of various legal practices and languages without sacrificing interoperability with other systems. Akoma Ntoso is as such part of a wider approach to developing open, non-proprietary technical standards for structuring legal documents and information under the name of Legal XML, which also includes formats and standards for, e.g., eContracts, eNotarization, electronic court filings, the technical representation of legal norms and rules (LegalRuleML) or technical standards for the interfaces of, e.g., litigant portal exchange platforms. Akoma Ntoso allows machine-driven processes to operate on the syntactic and semantic components of digital parliamentary, judicial and legislative documents, thus facilitating the development of high-quality information resources. It can substantially enhance the performance, accountability, quality and openness of parliamentary and legislative operations based on best practices and guidance through machine-assisted drafting and machine-assisted (legal) analysis. Embedded in the environment of the semantic web, it forms the basis for a heterogenous yet interoperable ecosystem, with which these tools can operate and communicate, as well as for future applications and use cases based on digital law or rule representation. == Definition == The Akoma Ntoso standard defines a set of machine readable electronic representations in XML format of the building blocks of parliamentary, legislative and judiciary documents. As official self-description, the standard (...) defines a set of simple, technology-neutral electronic representations of parliamentary, legislative and judiciary documents for e-services in a worldwide context and provides an enabling framework for the effective exchange of "machine readable" parliamentary, legislative and judiciary documents such as legislation, debate record, minutes, judgements, etc. Providing access to primary legal materials, parliamentary works and judiciaries documents is not just a matter of giving physical or on-line access to them. "Open access" requires the information to be described and classified in a uniform and organized way so that content is structured into meaningful elements that can be read and understood by software applications, so that the content is made "machine readable" and more sophisticated applications than on-screen display are made possible. The standard is composed of: an XML vocabulary that defines the mapping between the structure of legal documents and their equivalent in XML; specifications of an XML schema that defines the structure of legal documents in XML. They provide rich possibilities of description for several types of parliamentary, legislative and judiciary document, such as bills, acts and parliamentary records, judgments, or gazettes; a recommended naming convention for providing unique identifiers to legal sources based on FRBR model; a MIME type definition. == History and adoption == Akoma Ntoso started as an UNDESA project in 2004 within the initiative "Strengthening Parliaments' Information Systems in Africa". Its core vocabulary was created mostly by Monica Palmirani and Fabio Vitali, two professors from the Centre for Research in the History, Philosophy, and Sociology of Law and in Computer Science and Law (CIRSFID) of the University of Bologna. A first legislative text editor supporting Akoma Ntoso was developed in 2007 on the base of OpenOffice. In 2010 European Parliament developed an open source web-based application called AT4AM based on Akoma Ntoso for facilitating the production and the management of legislative amendments. Thanks to this project, the application of Akoma Ntoso could be extended to new type of documents (e.g. legislative proposal, transcript) and to other scenarios (e.g., multilingual translation process). Akoma Ntoso also was explicitly designed to be compliant with CEN Metalex, one of the other popular legal standards, which is used in the legislation.gov.uk. In 2012, the Akoma Ntoso specifications became the main working base for the activities of the LegalDocML Technical Committee within the LegalXML member section of OASIS. The "United States Legislative Markup" (USLM) schema for the United States Code (the US codified laws), developed in 2013, and the LexML Brasil XML schema for Brazilian legislative and judiciary documents, developed before, in 2008, were both designed to be consistent with Akoma Ntoso. The United States Library of Congress created the Markup of US Legislation in Akoma Ntoso challenge in July 2013 to create representations of selected US bills using the most recent Akoma Ntoso standard within a couple months for a $5000 prize, and the Legislative XML Data Mapping challenge in September 2013 to produce a data map for US bill XML and UK bill XML to the most recent Akoma Ntoso schema within a couple months for a $10000 prize. The National Archives of UK converted all the legislation in AKN in 2014. The availability of bulk legislation "moved the UK's ranking from fourth to first, in the 2014 Global Open Data Index, for legislation". The Senate of Italian Republic provides, since July 2016, all the bills in Akoma Ntoso as bulk in open data repository. The German Federal Ministry of the Interior started the project Elektronische Gesetzgebung ("Electronic Legislation") in 2015/2016 and published Version 1.0 of the German application profile "LegalDocML.de" in March 2020. The projects aim is to digitalize the entire legislative lifecycle from drafting to publication. Germany decided to adopt a model-driven development approach to creating and providing a subschema-based application profile in order to ensure interoperability among organizationally independent actors, each with their respective IT landscapes and tools. In this initial version LegalDocML.de covers draft bills in the form of laws, regulations and general administrative directives. As part of an ongoing development process, the standard could incrementally be expanded in future stages to include all relevant document types of parliamentary, legislative and promulgation processes and tools. The High-Level Committee on Management (HLCM), part of the United Nations System Chief Executives Board for Coordination, set up a Working Group on Document Standards that approved in April 2017 to adopt Akoma Ntoso as standard for modeling its documentation. Akoma Ntoso in its version 1.0 is finally adopted as OASIS standard in the frame of LegalDocML in August 2018.
Big Mechanism
Big Mechanism is a $45 million DARPA research program, begun in 2014, aimed at developing software that will read cancer research papers, integrate them into a cancer model and frame new hypotheses by the end of 2017 through the automated collection of big data and integrating across various disciplines such as knowledge-based NLP, curation and ontology, systems and mathematical biology by reading research abstracts and papers to extract pieces of causal mechanisms. == Ras gene == The program focuses on mutations in the Ras gene family, which underlie some one-third of human cancers. Currently, a rough road map shows interaction sequences among proteins affecting cell replication and death. However, the causal relations are poorly understood. == Plan == The program is to occur in three stages. The first is to read literature and convert it into formal representations. Second is to integrate the knowledge into computational models. Third is to produce experimentally testable explanations and predictions. Research teams are developing four separate systems targeting all three tasks. In February 2015, an evaluation meeting reviewed progress on the first stage. Multiple tasks were considered. One was extraction of experimental procedure details and evaluating statements such as "we demonstrate" and "we suggest." Another worked to map sentence meaning and relationships. The best machine-reading system extracted 40% of relevant information from a small corpus and correctly determined how each passage related to the model. The second stage is to become active in summer 2015, when members attempt to produce a single reference model. The third stage is the most challenging, because the artificial intelligence community has had limited success at developing hypothesis generators. Molecular biology may be more amenable, because most domain knowledge is technical and available in written form.
Thompson sampling
Thompson sampling, named after William R. Thompson, is a heuristic for choosing actions that address the exploration–exploitation dilemma in the multi-armed bandit problem. It consists of choosing the action that maximizes the expected reward with respect to a randomly drawn belief. == Description == Consider a set of contexts X {\displaystyle {\mathcal {X}}} , a set of actions A {\displaystyle {\mathcal {A}}} , and rewards in R {\displaystyle \mathbb {R} } . The aim of the player is to play actions under the various contexts, such as to maximize the cumulative rewards. Specifically, in each round, the player obtains a context x ∈ X {\displaystyle x\in {\mathcal {X}}} , plays an action a ∈ A {\displaystyle a\in {\mathcal {A}}} and receives a reward r ∈ R {\displaystyle r\in \mathbb {R} } following a distribution that depends on the context and the issued action. The elements of Thompson sampling are as follows: a likelihood function P ( r | θ , a , x ) {\displaystyle P(r|\theta ,a,x)} ; a set Θ {\displaystyle \Theta } of parameters θ {\displaystyle \theta } of the distribution of r {\displaystyle r} ; a prior distribution P ( θ ) {\displaystyle P(\theta )} on these parameters; past observations triplets D = { ( x ; a ; r ) } {\displaystyle {\mathcal {D}}=\{(x;a;r)\}} ; a posterior distribution P ( θ | D ) ∝ P ( D | θ ) P ( θ ) {\displaystyle P(\theta |{\mathcal {D}})\propto P({\mathcal {D}}|\theta )P(\theta )} , where P ( D | θ ) {\displaystyle P({\mathcal {D}}|\theta )} is the likelihood function. Thompson sampling consists of playing the action a ∗ ∈ A {\displaystyle a^{\ast }\in {\mathcal {A}}} according to the probability that it maximizes the expected reward; action a ∗ {\displaystyle a^{\ast }} is chosen with probability ∫ I [ E ( r | a ∗ , x , θ ) = max a ′ E ( r | a ′ , x , θ ) ] P ( θ | D ) d θ , {\displaystyle \int \mathbb {I} \left[\mathbb {E} (r|a^{\ast },x,\theta )=\max _{a'}\mathbb {E} (r|a',x,\theta )\right]P(\theta |{\mathcal {D}})d\theta ,} where I {\displaystyle \mathbb {I} } is the indicator function. In practice, the rule is implemented by sampling. In each round, parameters θ ∗ {\displaystyle \theta ^{\ast }} are sampled from the posterior P ( θ | D ) {\displaystyle P(\theta |{\mathcal {D}})} , and an action a ∗ {\displaystyle a^{\ast }} chosen that maximizes E [ r | θ ∗ , a ∗ , x ] {\displaystyle \mathbb {E} [r|\theta ^{\ast },a^{\ast },x]} , i.e. the expected reward given the sampled parameters, the action, and the current context. Conceptually, this means that the player instantiates their beliefs randomly in each round according to the posterior distribution, and then acts optimally according to them. In most practical applications, it is computationally onerous to maintain and sample from a posterior distribution over models. As such, Thompson sampling is often used in conjunction with approximate sampling techniques. == History == Thompson sampling was originally described by Thompson in 1933. It was subsequently rediscovered numerous times independently in the context of multi-armed bandit problems. A first proof of convergence for the bandit case has been shown in 1997. The first application to Markov decision processes was in 2000. A related approach (see Bayesian control rule) was published in 2010. In 2010 it was also shown that Thompson sampling is instantaneously self-correcting. Asymptotic convergence results for contextual bandits were published in 2011. Thompson Sampling has been widely used in many online learning problems including A/B testing in website design and online advertising, and accelerated learning in decentralized decision making. A Double Thompson Sampling (D-TS) algorithm has been proposed for dueling bandits, a variant of traditional MAB, where feedback comes in the form of pairwise comparison. == Relationship to other approaches == === Probability matching === Probability matching is a decision strategy in which predictions of class membership are proportional to the class base rates. Thus, if in the training set positive examples are observed 60% of the time, and negative examples are observed 40% of the time, the observer using a probability-matching strategy will predict (for unlabeled examples) a class label of "positive" on 60% of instances, and a class label of "negative" on 40% of instances. === Bayesian control rule === A generalization of Thompson sampling to arbitrary dynamical environments and causal structures, known as Bayesian control rule, has been shown to be the optimal solution to the adaptive coding problem with actions and observations. In this formulation, an agent is conceptualized as a mixture over a set of behaviours. As the agent interacts with its environment, it learns the causal properties and adopts the behaviour that minimizes the relative entropy to the behaviour with the best prediction of the environment's behaviour. If these behaviours have been chosen according to the maximum expected utility principle, then the asymptotic behaviour of the Bayesian control rule matches the asymptotic behaviour of the perfectly rational agent. The setup is as follows. Let a 1 , a 2 , … , a T {\displaystyle a_{1},a_{2},\ldots ,a_{T}} be the actions issued by an agent up to time T {\displaystyle T} , and let o 1 , o 2 , … , o T {\displaystyle o_{1},o_{2},\ldots ,o_{T}} be the observations gathered by the agent up to time T {\displaystyle T} . Then, the agent issues the action a T + 1 {\displaystyle a_{T+1}} with probability: P ( a T + 1 | a ^ 1 : T , o 1 : T ) , {\displaystyle P(a_{T+1}|{\hat {a}}_{1:T},o_{1:T}),} where the "hat"-notation a ^ t {\displaystyle {\hat {a}}_{t}} denotes the fact that a t {\displaystyle a_{t}} is a causal intervention (see Causality), and not an ordinary observation. If the agent holds beliefs θ ∈ Θ {\displaystyle \theta \in \Theta } over its behaviors, then the Bayesian control rule becomes P ( a T + 1 | a ^ 1 : T , o 1 : T ) = ∫ Θ P ( a T + 1 | θ , a ^ 1 : T , o 1 : T ) P ( θ | a ^ 1 : T , o 1 : T ) d θ {\displaystyle P(a_{T+1}|{\hat {a}}_{1:T},o_{1:T})=\int _{\Theta }P(a_{T+1}|\theta ,{\hat {a}}_{1:T},o_{1:T})P(\theta |{\hat {a}}_{1:T},o_{1:T})\,d\theta } , where P ( θ | a ^ 1 : T , o 1 : T ) {\displaystyle P(\theta |{\hat {a}}_{1:T},o_{1:T})} is the posterior distribution over the parameter θ {\displaystyle \theta } given actions a 1 : T {\displaystyle a_{1:T}} and observations o 1 : T {\displaystyle o_{1:T}} . In practice, the Bayesian control amounts to sampling, at each time step, a parameter θ ∗ {\displaystyle \theta ^{\ast }} from the posterior distribution P ( θ | a ^ 1 : T , o 1 : T ) {\displaystyle P(\theta |{\hat {a}}_{1:T},o_{1:T})} , where the posterior distribution is computed using Bayes' rule by only considering the (causal) likelihoods of the observations o 1 , o 2 , … , o T {\displaystyle o_{1},o_{2},\ldots ,o_{T}} and ignoring the (causal) likelihoods of the actions a 1 , a 2 , … , a T {\displaystyle a_{1},a_{2},\ldots ,a_{T}} , and then by sampling the action a T + 1 ∗ {\displaystyle a_{T+1}^{\ast }} from the action distribution P ( a T + 1 | θ ∗ , a ^ 1 : T , o 1 : T ) {\displaystyle P(a_{T+1}|\theta ^{\ast },{\hat {a}}_{1:T},o_{1:T})} . === Upper-confidence-bound (UCB) algorithms === Thompson sampling and upper-confidence bound algorithms share a fundamental property that underlies many of their theoretical guarantees. Roughly speaking, both algorithms allocate exploratory effort to actions that might be optimal and are in this sense "optimistic". Leveraging this property, one can translate regret bounds established for UCB algorithms to Bayesian regret bounds for Thompson sampling or unify regret analysis across both these algorithms and many classes of problems.
Inductive probability
Inductive probability attempts to give the probability of future events based on past events. It is the basis for inductive reasoning, and gives the mathematical basis for learning and the perception of patterns. It is a source of knowledge about the world. There are three sources of knowledge: inference, communication, and deduction. Communication relays information found using other methods. Deduction establishes new facts based on existing facts. Inference establishes new facts from data. Its basis is Bayes' theorem. Information describing the world is written in a language. For example, a simple mathematical language of propositions may be chosen. Sentences may be written down in this language as strings of characters. But in the computer it is possible to encode these sentences as strings of bits (1s and 0s). Then the language may be encoded so that the most commonly used sentences are the shortest. This internal language implicitly represents probabilities of statements. Occam's razor says the "simplest theory, consistent with the data is most likely to be correct". The "simplest theory" is interpreted as the representation of the theory written in this internal language. The theory with the shortest encoding in this internal language is most likely to be correct. == History == Probability and statistics was focused on probability distributions and tests of significance. Probability was formal, well defined, but limited in scope. In particular its application was limited to situations that could be defined as an experiment or trial, with a well defined population. Bayes's theorem is named after Rev. Thomas Bayes 1701–1761. Bayesian inference broadened the application of probability to many situations where a population was not well defined. But Bayes' theorem always depended on prior probabilities, to generate new probabilities. It was unclear where these prior probabilities should come from. Ray Solomonoff developed algorithmic probability which gave an explanation for what randomness is and how patterns in the data may be represented by computer programs, that give shorter representations of the data circa 1964. Chris Wallace and D. M. Boulton developed minimum message length circa 1968. Later Jorma Rissanen developed the minimum description length circa 1978. These methods allow information theory to be related to probability, in a way that can be compared to the application of Bayes' theorem, but which give a source and explanation for the role of prior probabilities. Marcus Hutter combined decision theory with the work of Ray Solomonoff and Andrey Kolmogorov to give a theory for the Pareto optimal behavior for an Intelligent agent, circa 1998. === Minimum description/message length === The program with the shortest length that matches the data is the most likely to predict future data. This is the thesis behind the minimum message length and minimum description length methods. At first sight Bayes' theorem appears different from the minimimum message/description length principle. At closer inspection it turns out to be the same. Bayes' theorem is about conditional probabilities, and states the probability that event B happens if firstly event A happens: P ( A ∧ B ) = P ( B ) ⋅ P ( A | B ) = P ( A ) ⋅ P ( B | A ) {\displaystyle P(A\land B)=P(B)\cdot P(A|B)=P(A)\cdot P(B|A)} becomes in terms of message length L, L ( A ∧ B ) = L ( B ) + L ( A | B ) = L ( A ) + L ( B | A ) . {\displaystyle L(A\land B)=L(B)+L(A|B)=L(A)+L(B|A).} This means that if all the information is given describing an event then the length of the information may be used to give the raw probability of the event. So if the information describing the occurrence of A is given, along with the information describing B given A, then all the information describing A and B has been given. ==== Overfitting ==== Overfitting occurs when the model matches the random noise and not the pattern in the data. For example, take the situation where a curve is fitted to a set of points. If a polynomial with many terms is fitted then it can more closely represent the data. Then the fit will be better, and the information needed to describe the deviations from the fitted curve will be smaller. Smaller information length means higher probability. However, the information needed to describe the curve must also be considered. The total information for a curve with many terms may be greater than for a curve with fewer terms, that has not as good a fit, but needs less information to describe the polynomial. === Inference based on program complexity === Solomonoff's theory of inductive inference is also inductive inference. A bit string x is observed. Then consider all programs that generate strings starting with x. Cast in the form of inductive inference, the programs are theories that imply the observation of the bit string x. The method used here to give probabilities for inductive inference is based on Solomonoff's theory of inductive inference. ==== Detecting patterns in the data ==== If all the bits are 1, then people infer that there is a bias in the coin and that it is more likely also that the next bit is 1 also. This is described as learning from, or detecting a pattern in the data. Such a pattern may be represented by a computer program. A short computer program may be written that produces a series of bits which are all 1. If the length of the program K is L ( K ) {\displaystyle L(K)} bits then its prior probability is, P ( K ) = 2 − L ( K ) {\displaystyle P(K)=2^{-L(K)}} The length of the shortest program that represents the string of bits is called the Kolmogorov complexity. Kolmogorov complexity is not computable. This is related to the halting problem. When searching for the shortest program some programs may go into an infinite loop. ==== Considering all theories ==== The Greek philosopher Epicurus is quoted as saying "If more than one theory is consistent with the observations, keep all theories". As in a crime novel all theories must be considered in determining the likely murderer, so with inductive probability all programs must be considered in determining the likely future bits arising from the stream of bits. Programs that are already longer than n have no predictive power. The raw (or prior) probability that the pattern of bits is random (has no pattern) is 2 − n {\displaystyle 2^{-n}} . Each program that produces the sequence of bits, but is shorter than the n is a theory/pattern about the bits with a probability of 2 − k {\displaystyle 2^{-k}} where k is the length of the program. The probability of receiving a sequence of bits y after receiving a series of bits x is then the conditional probability of receiving y given x, which is the probability of x with y appended, divided by the probability of x. ==== Universal priors ==== The programming language affects the predictions of the next bit in the string. The language acts as a prior probability. This is particularly a problem where the programming language codes for numbers and other data types. Intuitively we think that 0 and 1 are simple numbers, and that prime numbers are somehow more complex than numbers that may be composite. Using the Kolmogorov complexity gives an unbiased estimate (a universal prior) of the prior probability of a number. As a thought experiment an intelligent agent may be fitted with a data input device giving a series of numbers, after applying some transformation function to the raw numbers. Another agent might have the same input device with a different transformation function. The agents do not see or know about these transformation functions. Then there appears no rational basis for preferring one function over another. A universal prior insures that although two agents may have different initial probability distributions for the data input, the difference will be bounded by a constant. So universal priors do not eliminate an initial bias, but they reduce and limit it. Whenever we describe an event in a language, either using a natural language or other, the language has encoded in it our prior expectations. So some reliance on prior probabilities are inevitable. A problem arises where an intelligent agent's prior expectations interact with the environment to form a self reinforcing feed back loop. This is the problem of bias or prejudice. Universal priors reduce but do not eliminate this problem. === Universal artificial intelligence === The theory of universal artificial intelligence applies decision theory to inductive probabilities. The theory shows how the best actions to optimize a reward function may be chosen. The result is a theoretical model of intelligence. It is a fundamental theory of intelligence, which optimizes the agents behavior in, Exploring the environment; performing actions to get responses that broaden the agents knowledge. Competing or co-operating with another agent; games. Balancing short and long term rewards. In general no agent will always provi
AI takeover
An AI takeover is a theorized future event, often depicted in fiction, in which autonomous artificial intelligence systems acquire the capability to supersede human decisions. This could occur through economic manipulation, infrastructure control, or direct intervention, leading to de facto governance. Scenarios range from gradual economic dominance, as automation supplants the human workforce, up to a sudden or aggressive global takeover by a robot uprising or other forms of rogue AI. Stories of AI takeovers have been popular throughout science fiction. Commentators argue that recent advancements in the field have heightened concern about such scenarios. In public debate, prominent figures such as Stephen Hawking have advocated research into precautionary measures to ensure future superintelligent machines remain under human control. == Types == === Automation of the economy === The traditional consensus among economists has been that technological progress does not cause long-term unemployment. However, recent innovation in the fields of robotics and artificial intelligence has raised worries that human labor will become obsolete, leaving workers in some sectors without employment. Many small and medium-sized firms may also be forced to close if they cannot afford or license the latest robotic and AI technology, and may need to focus on areas or services that cannot easily be replaced for continued viability in the face of such technology. ==== Technologies that may displace workers ==== While these technologies have replaced some traditional workers, they also create new opportunities. Industries that are most susceptible to AI-driven automation include transportation, retail, and the military. AI military technologies, for example, can reduce risk by enabling remote operation. A study in 2024 highlights AI's ability to perform routine and repetitive tasks poses significant risks of job displacement, especially in sectors like manufacturing and administrative support. Author Dave Bond argues that as AI technologies continue to develop and expand, the relationship between humans and robots will change; they will become closely integrated in several aspects of life. AI will likely displace some workers while creating opportunities for new jobs in other sectors, especially in fields where tasks are repeatable. Researchers from Stanford's Digital Economy Lab reported in 2025 that since the widespread adoption of generative AI in late 2022, early-career workers (ages 22–25) in the most AI-exposed occupations have experienced a 13 percent relative decline in employment—even after controlling for firm-level shocks—while overall employment has continued to grow robustly. The study further finds that job losses are concentrated in roles where AI automates routine tasks, whereas occupations that leverage AI to augment human work have seen stable or increasing employment. ==== Computer-integrated manufacturing ==== Computer-integrated manufacturing uses computers to control the production process. This allows individual processes to exchange information with each other and initiate actions. Although manufacturing can be faster and less error-prone through the integration of computers, the main advantage is the ability to create automated manufacturing processes. Computer-integrated manufacturing is used in automotive, aviation, space, and shipbuilding industries. ==== White-collar machines ==== The 21st century has seen a variety of skilled tasks partially taken over by machines, including translation, legal research, and journalism. Care work, entertainment, and other tasks requiring empathy, previously thought safe from automation, are increasingly performed by robots and AI systems. ==== Autonomous cars ==== An autonomous car is a vehicle that is capable of sensing its environment and navigating without human input. Many such vehicles are operational and others are being developed, with legislation rapidly expanding to allow their use. Obstacles to widespread adoption of autonomous vehicles have included concerns about the resulting loss of driving-related jobs in the road transport industry, and safety concerns. On March 18, 2018, a pedestrian was struck and killed in Tempe, Arizona by an Uber self-driving car. ==== AI-generated content ==== In the 2020s, automated content became more relevant due to technological advancements in AI models, such as ChatGPT, DALL-E, and Stable Diffusion. In most cases, AI-generated content such as imagery, literature, and music are produced through text prompts. These AI models are sometimes integrated into creative programs. AI-generated art may sample and conglomerate existing creative works, producing results that appear similar to human-made content. Low-quality AI-generated visual artwork can be informally referred to as AI slop. Some artists use a tool called Nightshade that alters images to make them detrimental to the training of text-to-image models if scraped without permission, while still looking normal to humans. AI-generated images are a potential tool for scammers and those looking to gain followers on social media, either to impersonate a famous individual or group or to monetize their audience. The New York Times has sued OpenAI, alleging copyright infringement related to the training and outputs of its AI models. === Eradication === Scientists such as Stephen Hawking are confident that superhuman artificial intelligence is physically possible, stating "there is no physical law precluding particles from being organised in ways that perform even more advanced computations than the arrangements of particles in human brains". According to Nick Bostrom, a superintelligent machine would not necessarily be motivated by the same emotional desire to collect power that often drives human beings but might rather treat power as a means toward attaining its ultimate goals; taking over the world would both increase its access to resources and help to prevent other agents from stopping the machine's plans. As a simplified example, a paperclip maximizer designed solely to create as many paperclips as possible would want to take over the world so that it can use all of the world's resources to create as many paperclips as possible, and, additionally, prevent humans from shutting it down or using those resources on things other than paperclips. There are debates on how realistic AI takeover scenarios are. According to a 2026 research paper, many of the arguments about existential risks are based on speculative assumptions about how intelligent AI systems could become, how they would behave and what goals they might develop over time. A 2023 Reuters/Ipsos survey showed that 61% of American adults feared AI could pose a threat to civilization. Philosopher Niels Wilde refutes the common thread that artificial intelligence inherently presents a looming threat to humanity, stating that these fears stem from perceived intelligence and lack of transparency in AI systems that more closely reflects the human aspects of it rather than those of a machine. AI alignment research studies how to design AI systems so that they follow intended objectives. == Debate == Physicist Stephen Hawking, Microsoft founder Bill Gates, and SpaceX founder Elon Musk have expressed concerns about the possibility that AI could develop to the point that humans could not control it, with Hawking theorizing that this could "spell the end of the human race". Stephen Hawking said in 2014 that "Success in creating AI would be the biggest event in human history. Unfortunately, it might also be the last, unless we learn how to avoid the risks." Hawking believed that in the coming decades, AI could offer "incalculable benefits and risks" such as "technology outsmarting financial markets, out-inventing human researchers, out-manipulating human leaders, and developing weapons we cannot even understand." In January 2015, Nick Bostrom joined Stephen Hawking, Max Tegmark, Elon Musk, Lord Martin Rees, Jaan Tallinn, and numerous AI researchers in signing the Future of Life Institute's open letter speaking to the potential risks and benefits associated with artificial intelligence. The signatories "believe that research on how to make AI systems robust and beneficial is both important and timely, and that there are concrete research directions that can be pursued today." Some focus has been placed on the development of trustworthy AI. Three statements have been posed as to why AI is not inherently trustworthy: 1. An entity X is trustworthy only if X has the right motivations, goodwill and/or adheres to moral obligations towards the trustor; 2. AI systems lack motivations, goodwill, and moral obligations; 3. Therefore, AI systems cannot be trustworthy. There are additional considerations within this framework of trustworthy AI that go further into the fields of explainable artificial intelligence and respect for human privacy. Zanotti and colleagues