Comparing the best AI customer-support bot? An AI customer-support bot is software that uses machine learning to help you get more done — it lowers the barrier so anyone can produce professional output. Privacy matters too: check whether your data trains the model and whether a no-log or enterprise tier is available. Whether you are a beginner or a pro, the right AI customer-support bot slots into your workflow and pays for itself fast. We tested the leading options and ranked them by quality, value, and ease of use.
Kuki AI
Kuki is an embodied AI bot designed for usage in the metaverse. Formerly known as Mitsuku, Kuki is a chatbot created from the Pandorabots framework. The bot has won the Loebner Prize 5 times. == Features == Kuki claims to be an 18-year-old female chatbot from the Metaverse, and the developers have stated she has been worked on since 2005. Early work by one of the company's co-founders inspired the Spike Jonze movie Her. As of 2015, she conversed, on average, in excess of a quarter of a million times daily, and it was estimated 5 million unique users had interacted with her between 2016 and 2020. == Virtual talent, model, and influencer == Kuki has appeared as a Virtual Model in Vogue Business and at Crypto Fashion Week where she modelled NFTs and spoke about the future of digital fashion. In 2021, Kuki modelled five digital looks from emerging Vogue Talents designers for Italian Vogue, that sold out as NFTs in under an hour. Kuki has also modeled for H&M on Instagram in a digital campaign that resulted in an "11x increase in ad recall" per a case study by Meta. == Awards == As of 2019, Kuki had been awarded the Loebner Prize five times, more than any other entrant. In 2020, Kuki competed against Facebook AI's Blenderbot in a 24/7 verbal sparring match called "Bot Battle", winning 79% of the audience vote.
Mike Vernal
Mike Vernal (born September 7, 1980) is an American business executive who is a venture capitalist at Conviction. He was previously an investor at Sequoia Capital in Silicon Valley and was one of the top executives at Facebook between 2008 and 2016. Prior to joining Sequoia Capital, he was Vice President of Search, Local, and Developer products at Facebook. == Career == Vernal joined Facebook in 2008. From 2009 to 2013, Vernal managed the Facebook Platform team and is credited with managing the Facebook Platform transition from desktop to mobile. During his time at Facebook, he served as vice president and was considered among the “top executives” who ran the company. In 2016, after eight years at Facebook, Vernal announced his plans to leave the company. In May 2016, he joined Sequoia Capital, a venture-capital firm specializing in technology startups. He is an early investor in Rippling, Clay, Notion and Statsig. In July 2023, The Information reported that Vernal was departing Sequoia. At Conviction, he has led investments in Listen Labs, OpenEvidence and Thinking Machines Lab.
Historical Thesaurus of English
The Historical Thesaurus of English (HTE) is the largest thesaurus in the world. It is called a historical thesaurus as it arranges the whole vocabulary of English, from the earliest written records in Old English to the present, according to the first documented occurrence of a word in the entire history of the English language. The HTE was conceived and begun in 1965 by the English Language & Linguistics department of the University of Glasgow, who have ever since continued to compile the thesaurus. From the 1980s onwards the project was moved from paper-based records to a computer database. Today, the HTE is available to the public online, but a print version, the Historical Thesaurus of the Oxford English Dictionary (HTOED), was published in 2009. == Main project: The Historical Thesaurus of English (HTE) == The Historical Thesaurus of English (HTE) is a complete database of all the words in the Oxford English Dictionary and other dictionaries (including Old English), arranged by semantic field and date. In this way, the HTE arranges the whole vocabulary of English, from the earliest written records in Old English to the present, alongside dates of use. It is the first historical thesaurus to be compiled for any of the world's languages and contains 800,000 meanings for 600,000 words, within 230,000 categories. As the HTE website states, "in addition to providing hitherto unavailable information for linguistic and textual scholars, the Historical Thesaurus online is a rich resource for students of social and cultural history, showing how concepts developed through the words that refer to them." === Structure === The work is divided into three main sections: the External World, the Mind, and Society. These are broken down into successively narrower domains. The text eventually discriminates more than 236,000 categories. The second order categories are: === History === The ambitious project was announced at a 1965 meeting of the Philological Society by its originator, Michael Samuels. Work on the HTE started in the same year. In 2017, the University of Glasgow was awarded the Queen's Anniversary Prize for Higher Education for the HTE. A second edition of the online HTE is currently in progress and is expected to be launched in late 2020. Work is released on the freely-available HTE website when available. == Print edition: Historical Thesaurus of the Oxford English Dictionary (HTOED) == On 22 October 2009, after 44 years of work, version 1.0 of the HTE was published by Oxford University Press in a two-volume slipcased set as the Historical Thesaurus of the Oxford English Dictionary (HTOED). The two hardcover volumes together total nearly 4,500 pages.
Metaclass (knowledge representation)
In knowledge representation, particularly in the Semantic Web, a metaclass is a class whose instances can themselves be classes. Similar to their role in programming languages, metaclasses in ontology languages can have properties otherwise applicable only to individuals, while retaining the same class's ability to be classified in a concept hierarchy. This enables knowledge about instances of those metaclasses to be inferred by semantic reasoners using statements made in the metaclass. Metaclasses thus enhance the expressivity of knowledge representations in a way that can be intuitive for users. While classes are suitable to represent a population of individuals, metaclasses can, as one of their feature, be used to represent the conceptual dimension of an ontology. Metaclasses are supported in the Web Ontology Language (OWL) and the data-modeling vocabulary RDFS. Metaclasses are often modeled by setting them as the object of claims involving rdf:type and rdfs:subClassOf—built-in properties commonly referred to as instance of and subclass of. Instance of entails that the subject of the claim is an instance, i.e. an individual that is a member of a class. Subclass of entails that the subject is a class. In the context of instance of and subclass of, the key difference between metaclasses and ordinary classes is that metaclasses are the object of instance of claims used on a class, while ordinary classes are not objects of such claims. (e.g. in a claim Bob instance of Human, Bob is the subject and an Instance, while the object, Human, is an ordinary class; but a further claim that Human instance of Animal species makes "Animal species" a metaclass because it has a member, "Human", that is also a Class). OWL 2 DL supports metaclasses by a feature called punning, in which one entity is interpreted as two different types of thing—a class and an individual—depending on its syntactic context. For example, through punning, an ontology could have a concept hierarchy such as Harry the eagle instance of golden eagle, golden eagle subclass of bird, and golden eagle instance of species. In this case, the punned entity would be golden eagle, because it is represented as a class (second claim) and an instance (third claim); whereas the metaclass would be species, as it has an instance that is a class. Punning also enables other properties that would otherwise be applicable only to ordinary instances to be used directly on classes, for example "golden eagle conservation status least concern." Having arisen from the fields of knowledge representation, description logic and formal ontology, Semantic Web languages have a closer relationship to philosophical ontology than do conventional programming languages such as Java or Python. Accordingly, the nature of metaclasses is informed by philosophical notions such as abstract objects, the abstract and concrete, and type-token distinction. Metaclasses permit concepts to be construed as tokens of other concepts while retaining their ontological status as types. This enables types to be enumerated over, while preserving the ability to inherit from types. For example, metaclasses could allow a machine reasoner to infer from a human-friendly ontology how many elements are in the periodic table, or, given that number of protons is a property of chemical element and isotopes are a subclass of elements, how many protons exist in the isotope hydrogen-2. Metaclasses are sometime organized by levels, in a similar way to the simple Theory of types where classes that are not metaclasses are assigned the first level, classes of classes in the first level are in the second level, classes of classes in the second level on the next and so on. == Examples == Following the type-token distinction, real world objects such as Abraham Lincoln or the planet Mars are regrouped into classes of similar objects. Abraham Lincoln is said to be an instance of human, and Mars is an instance of planet. This is a kind of is-a relationship. Metaclasses are class of classes, such as for example the nuclide concept. In chemistry, atoms are often classified as elements and, more specifically, isotopes. The glass of water one last drank has many hydrogen atoms, each of which is an instance of hydrogen. Hydrogen itself, a class of atoms, is an instance of nuclide. Nuclide is a class of classes, hence a metaclass. == Implementations == === RDF and RDFS === In RDF, the rdf:type property is used to state that a resource is an instance of a class. This enables metaclasses to be easily created by using rdf:type in a chain-like fashion. For example, in the two triples the resource species is a metaclass, because golden eagle is used as a class in the first statement and the class golden eagle is said to be an instance of the class species in the second statement. This way of doing allows :species to have non-class instances. RDF also provides rdf:Property as a way to create properties beyond those defined in the built-in vocabulary. Properties can be used directly on metaclasses, for example "species quantity 8.7 million", where quantity is a property defined via rdf:Property and species is a metaclass per the preceding example above. RDFS, an extension of RDF, introduced rdfs:Class and rdfs:subClassOf and enriched how vocabularies can classify concepts. Whereas rdf:type enables vocabularies to represent instantiation, the property rdfs:subClassOf enables vocabularies to represent subsumption. RDFS thus makes it possible for vocabularies to represent taxonomies, also known as subsumption hierarchies or concept hierarchies, which is an important addition to the type–token distinction made possible by RDF. Notably, the resource rdfs:Class is an instance of itself, demonstrating both the use of metaclasses in the language's internal implementation and a reflexive usage of rdf:type. RDFS is its own metamodel. This allows a second way to express that a resource is a metaclass. A triple to instantiate rdfs:Class, for example :golden_eagle rdf:type rdfs:Class will declare :golden_eagle as a class. It's also possible to subclass the rdfs:Class resource to declare a meta-class resource, for example :species rdfs:SubclassOf. By deduction, any instance of :species is then a class, so it is a class with class-instances, a meta-class.. This second way does not allows non-class instances of species and explicitly declares :tpecies as a meta-class. === OWL === In some OWL flavors like OWL1-DL, entities can be either classes or instances, but cannot be both. This limitations forbids metaclasses and metamodeling. This is not the case in the OWL1 full flavor, but this allows the model to be computationally undecidable. In OWL2, metaclasses can implemented with punning, that is a way to treat classes as if they were individuals. Other approaches have also been proposed and used to check the properties of ontologies at a meta level. ==== Punning ==== OWL 2 supports metaclasses through a feature called punning. In metaclasses implemented by punning, the same subject is interpreted as two fundamentally different types of thing—a class and an individual—depending on its syntactic context. This is similar to a pun in natural language, where different senses of the same word are emphasized to illustrate a point. Unlike in natural language, where puns are typically used for comedic or rhetorical effect, the main goal of punning in Semantic Web technologies is to make concepts easier to represent, closer to how they are discussed in everyday speech or academic literature. Although OWL 2 permits the same symbol to assume different roles, its standard semantics (known as Direct Semantics) still interprets the symbol differently depending on whether it is used as an individual, a class, or a property. === Protégé === In the ontology editor Protégé, metaclasses are templates for other classes who are their instances. == Classification == Some ontologies like the Cyc AI project's classifies classes and metaclasses. Classes are divided into fixed-order classes and variable-order classes. In the case of fixed-order classes, an order is attributed for metaclasses by measuring the distance to individuals with respect to the number of "instance of" triples that are necessary to find an individual. Classes that are not metaclasses are classes of individuals, so their order is "1" (first-order classes). Metaclasses that are classes of first-order classes' order is "2" (second-order classes), and so on. Variable-order metaclasses, on the other hand, can have instances; one example of variable-order metaclass is the class of all fixed-order classes.
Character computing
Character computing is a trans-disciplinary field of research at the intersection of computer science and psychology. It is any computing that incorporates the human character within its context. Character is defined as all features or characteristics defining an individual and guiding their behavior in a specific situation. It consists of stable trait markers (e.g., personality, background, history, socio-economic embeddings, culture,...) and variable state markers (emotions, health, cognitive state, ...). Character computing aims at providing a holistic psychologically driven model of human behavior. It models and predicts behavior based on the relationships between a situation and character. Three main research modules fall under the umbrella of character computing: character sensing and profiling, character-aware adaptive systems, and artificial characters. == Overview == Character computing can be viewed as an extension of the well-established field of affective computing. Based on the foundations of the different psychology branches, it advocates defining behavior as a compound attribute that is not driven by either personality, emotions, situation or cognition alone. It rather defines behavior as a function of everything that makes up an individual i.e., their character and the situation they are in. Affective computing aims at allowing machines to understand and translate the non-verbal cues of individuals into affect. Accordingly, character computing aims at understanding the character attributes of an individual and the situation to translate it to predicted behavior, and vice versa. ''In practical terms, depending on the application context, character computing is a branch of research that deals with the design of systems and interfaces that can observe, sense, predict, adapt to, affect, understand, or simulate the following: character based on behavior and situation, behavior based on character and situation, or situation based on character and behavior.'' The Character-Behavior-Situation (CBS) triad is at the core of character computing and defines each of the three edges based on the other two. Character computing relies on simultaneous development from a computational and psychological perspective and is intended to be used by researchers in both fields. Its main concept is aligning the computational model of character computing with empirical results from in-lab and in-the-wild psychology experiments. The model is to be continuously built and validated through the emergence of new data. Similar to affective and personality computing, the model is to be used as a base for different applications towards improving user experience. == History == Character computing as such was first coined in its first workshop in 2017. Since then it has had 3 international workshops and numerous publications. Despite its young age, it has already drawn some interest in the research community, leading to the publication of the first book under the same title in early 2020 published by Springer Nature. Research that can be categorized under the field dates much older than 2017. The notion of combining several factors towards the explanation of behavior or traits and states has long been investigated in both Psychology and Computer Science, for example. == Character == The word character originates from the Greek word meaning “stamping tool”, referring to distinctive features and traits. Over the years it has been given many different connotations, like the moral character in philosophy, the temperament in psychology, a person in literature or an avatar in various virtual worlds, including video games. According to character computing character is a unification of all the previous definitions, by referring back to the original meaning of the word. Character is defined as the holistic concept representing all interacting trait and state markers that distinguish an individual. Traits are characteristics that mainly remain stable over time. Traits include personality, affect, socio-demographics, and general health. States are characteristics that vary in short periods of time. They include emotions, well-being, health, cognitive state. Each characteristic has many representation methods and psychological models. The different models can be combined or one model can be preset for each characteristic. This depends on the use-case and the design choices. == Areas == Research into character computing can be divided into three areas, which complement each other but can each be investigated separately. The first area is sensing and predicting character states and traits or ensuing behavior. The second area is adapting applications to certain character states or traits and the behavior they predict. It also deals with trying to change or monitor such behavior. The final area deals with creating artificial agents e.g., chatbots or virtual reality avatars that exhibit certain characteristics. The three areas are investigated separately and build on existing findings in the literature. The results of each of the three areas can also be used as a stepping stone for the next area. Each of the three areas has already been investigated on its own in different research fields with focus on different subsets of character. For example, affective computing and personality computing both cover different areas with a focus on some character components without the others to account for human behavior. == The Character-Behavior-Situation triad == Character computing is based on a holistic psychologically driven model of human behavior. Human behavior is modeled and predicted based on the relationships between a situation and a human's character. To further define character in a more formal or holistic manner, we represent it in light of the Character–Behavior–Situation triad. This highlights that character not only determines who we are but how we are, i.e., how we behave. The triad investigated in Personality Psychology is extended through character computing to the Character–Behavior–Situation triad. Any member of the CBS triad is a function of the two other members, e.g., given the situation and personality, the behavior can be predicted. Each of the components in the triad can be further decomposed into smaller units and features that may best represent the human's behavior or character in a particular situation. Character is thus behind a person's behavior in any given situation. While this is a causality relation, the correlation between the three components is often more easily used to predict the components that are most difficult to measure from those measured more easily. There are infinitely many components to include in the representation of any of C, B, and S. The challenge is always to choose the smallest subset needed for prediction of a person's behavior in a particular situation.
Semantic data model
A semantic data model (SDM) is a high-level semantics-based database description and structuring formalism (database model) for databases. This database model is designed to capture more of the meaning of an application environment than is possible with contemporary database models. An SDM specification describes a database in terms of the kinds of entities that exist in the application environment, the classifications and groupings of those entities, and the structural interconnections among them. SDM provides a collection of high-level modeling primitives to capture the semantics of an application environment. By accommodating derived information in a database structural specification, SDM allows the same information to be viewed in several ways; this makes it possible to directly accommodate the variety of needs and processing requirements typically present in database applications. The design of the present SDM is based on our experience in using a preliminary version of it. SDM is designed to enhance the effectiveness and usability of database systems. An SDM database description can serve as a formal specification and documentation tool for a database; it can provide a basis for supporting a variety of powerful user interface facilities, it can serve as a conceptual database model in the database design process; and, it can be used as the database model for a new kind of database management system. == In software engineering == A semantic data model in software engineering has various meanings: It is a conceptual data model in which semantic information is included. This means that the model describes the meaning of its instances. Such a semantic data model is an abstraction that defines how the stored symbols (the instance data) relate to the real world. It is a conceptual data model that includes the capability to express and exchange information which enables parties to interpret meaning (semantics) from the instances, without the need to know the meta-model. Such semantic models are fact-oriented (as opposed to object-oriented). Facts are typically expressed by binary relations between data elements, whereas higher order relations are expressed as collections of binary relations. Typically binary relations have the form of triples: Object-RelationType-Object. For example: the Eiffel Tower