Dendral

Dendral was a project in artificial intelligence (AI) of the 1960s, and the computer software expert system that it produced. Its primary aim was to study hypothesis formation and discovery in science. For that, a specific task in science was chosen: help organic chemists in identifying unknown organic molecules, by analyzing their mass spectra and using knowledge of chemistry. It was done at Stanford University by Edward Feigenbaum, Bruce G. Buchanan, Joshua Lederberg, and Carl Djerassi, along with a team of highly creative research associates and students. It began in 1964 and spans approximately half the history of AI research. The software program Dendral is considered the first expert system because it automated the decision-making process and problem-solving behavior of organic chemists. The project consisted of research on two main programs Heuristic Dendral and Meta-Dendral, and several sub-programs. It was written in the Lisp programming language, which was considered the language of AI because of its flexibility. Many systems were derived from Dendral, including MYCIN, MOLGEN, PROSPECTOR, XCON, and STEAMER. There are many other programs today for solving the mass spectrometry inverse problem, see List of mass spectrometry software, but they are no longer described as 'artificial intelligence', just as structure searchers. The name Dendral is an acronym of the term "Dendritic Algorithm". == Heuristic Dendral == Heuristic Dendral is a program that uses mass spectra or other experimental data together with a knowledge base of chemistry to produce a set of possible chemical structures that may be responsible for producing the data. A mass spectrum of a compound is produced by a mass spectrometer, and is used to determine its molecular weight, the sum of the masses of its atomic constituents. For example, the compound water (H2O), has a molecular weight of 18 since hydrogen has a mass of 1.01 and oxygen 16.00, and its mass spectrum has a peak at 18 units. Heuristic Dendral would use this input mass and the knowledge of atomic mass numbers and valence rules, to determine the possible combinations of atomic constituents whose mass would add up to 18. As the weight increases and the molecules become more complex, the number of possible compounds increases drastically. Thus, a program that is able to reduce this number of candidate solutions through the process of hypothesis formation is essential. New graph-theoretic algorithms were invented by Lederberg, Harold Brown, and others that generate all graphs with a specified set of nodes and connection-types (chemical atoms and bonds) -- with or without cycles. Moreover, the team was able to prove mathematically that the generator is complete, in that it produces all graphs with the specified nodes and edges, and that it is non-redundant, in that the output contains no equivalent graphs (e.g., mirror images). The CONGEN program, as it became known, was developed largely by computational chemists Ray Carhart, Jim Nourse, and Dennis Smith. It was useful to chemists as a stand-alone program to generate chemical graphs showing a complete list of structures that satisfy the constraints specified by a user. == Meta-Dendral == Meta-Dendral is a machine learning system that receives the set of possible chemical structures and corresponding mass spectra as input, and proposes a set of rules of mass spectrometry that correlate structural features with processes that produce the mass spectrum. These rules would be fed back to Heuristic Dendral (in the planning and testing programs described below) to test their applicability. Thus, "Heuristic Dendral is a performance system and Meta-Dendral is a learning system". The program is based on two important features: the plan-generate-test paradigm and knowledge engineering. === Plan-generate-test paradigm === The plan-generate-test paradigm is the basic organization of the problem-solving method, and is a common paradigm used by both Heuristic Dendral and Meta-Dendral systems. The generator (later named CONGEN) generates potential solutions for a particular problem, which are then expressed as chemical graphs in Dendral. However, this is feasible only when the number of candidate solutions is minimal. When there are large numbers of possible solutions, Dendral has to find a way to put constraints that rules out large sets of candidate solutions. This is the primary aim of Dendral planner, which is a “hypothesis-formation” program that employs “task-specific knowledge to find constraints for the generator”. Last but not least, the tester analyzes each proposed candidate solution and discards those that fail to fulfill certain criteria. This mechanism of plan-generate-test paradigm is what holds Dendral together. === Knowledge Engineering === The primary aim of knowledge engineering is to attain a productive interaction between the available knowledge base and problem solving techniques. This is possible through development of a procedure in which large amounts of task-specific information is encoded into heuristic programs. Thus, the first essential component of knowledge engineering is a large “knowledge base.” Dendral has specific knowledge about the mass spectrometry technique, a large amount of information that forms the basis of chemistry and graph theory, and information that might be helpful in finding the solution of a particular chemical structure elucidation problem. This “knowledge base” is used both to search for possible chemical structures that match the input data, and to learn new “general rules” that help prune searches. The benefit Dendral provides the end user, even a non-expert, is a minimized set of possible solutions to check manually. == Heuristics == A heuristic is a rule of thumb, an algorithm that does not guarantee a solution, but reduces the number of possible solutions by discarding unlikely and irrelevant solutions. The use of heuristics to solve problems is called "heuristics programming", and was used in Dendral to allow it to replicate in machines the process through which human experts induce the solution to problems via rules of thumb and specific information. Heuristics programming was a major approach and a giant step forward in artificial intelligence, as it allowed scientists to finally automate certain traits of human intelligence. It became prominent among scientists in the late 1940s through George Polya’s book, How to Solve It: A New Aspect of Mathematical Method. As Herbert A. Simon said in The Sciences of the Artificial, "if you take a heuristic conclusion as certain, you may be fooled and disappointed; but if you neglect heuristic conclusions altogether you will make no progress at all." == History == During the mid 20th century, the question "can machines think?" became intriguing and popular among scientists, primarily to add humanistic characteristics to machine behavior. John McCarthy, who was one of the prime researchers of this field, termed this concept of machine intelligence as "artificial intelligence" (AI) during the Dartmouth summer in 1956. AI is usually defined as the capacity of a machine to perform operations that are analogous to human cognitive capabilities. Much research to create AI was done during the 20th century. Also around the mid 20th century, science, especially biology, faced a fast-increasing need to develop a "man-computer symbiosis", to aid scientists in solving problems. For example, the structural analysis of myoglobin, hemoglobin, and other proteins relentlessly needed instrumentation development due to its complexity. In the early 1960s, Joshua Lederberg started working with computers and quickly became tremendously interested in creating interactive computers to help him in his exobiology research. Specifically, he was interested in designing computing systems to help him study alien organic compounds. Lederberg had been heading a team designing instruments for the Mars Viking lander to search for precursor molecules of life in samples of the Mars surface, using a mass spectrometer coupled with a minicomputer. As he was not an expert in either chemistry or computer programming, he collaborated with Stanford chemist Carl Djerassi to help him with chemistry, and Edward Feigenbaum with programming, to automate the process of determining chemical structures from raw mass spectrometry data. Feigenbaum was an expert in programming languages and heuristics, and helped Lederberg design a system that replicated the way Djerassi solved structure elucidation problems. They devised a system called Dendritic Algorithm (Dendral) that was able to generate possible chemical structures corresponding to the mass spectrometry data as an output. Dendral then was still very inaccurate in assessing spectra of ketones, alcohols, and isomers of chemical compounds. Thus, Djerassi "taught" general rules to Dendral that could help eliminate most of the "chemically implausible" structures, and p

Agent-assisted automation

Agent-assisted automation is a type of call center technology that automates elements of what the call center agent 1) does with his/her desktop tools and/or 2) says to customers during the call using pre-recorded audio. It is a relatively new category of call center technology that shows promise in improving call center productivity and compliance. == Types of agent-assisted automation == === Pre-recorded audio === Pre-recorded audio (sometimes referred to as soundboard (computer program) or as soundboard technology) is another form of agent-assisted automation. The purpose of using pre-recorded messages is to increase the probability (and in some cases error-proof the process so) that the right information is provided to customers at the right time. The required disclosures are pre-recorded to ensure accuracy and understandability. By integrating the recordings with the customer relationship management software, the right combination of disclosures can be played based on the combination of goods and services the customer purchased. The integration with the customer relationship management software also ensures that the order cannot be submitted until the disclosures are played, essentially error-proofing (poka-yoke) the process of ensuring the customer gets all the required consumer protection information. Phone surveys are ideal applications of this technology. Whether surveying market preferences or political views, the pre-recorded audio with an agent listening allows the questions to be asked in the same way every time, uninfluenced by the agents' fatigue levels, accents, or their own views. === Fraud prevention === Fraud prevention is a specialized type of agent-assisted automation focused on reducing ID theft and credit card fraud. ID theft and credit card fraud are huge threats for call centers and their customers and few good solutions exist, but new agent-assisted automation solutions are producing promising results. The technology allows the agents to remain on the phone while the customers use their phone key pads to enter the information. The tones are masked and the information passes directly into the customer relationship management system or payment gateway in the case of credit card transactions. The automation essentially makes it impossible for call center agents and also call center personnel that might be monitoring the calls to steal the credit card number, social security number, or other personally identifiable information. === Outbound telemarketing === Another specialized application space of agent-assisted automation is in outbound telemarketing, which goes under numerous headings including outbound prospecting, cold calling, solicitation, fund-raising, etc. Turnover is high among agents engaged in this kind of work because the task is tedious and emotionally difficult. It is tedious because the agent spends the bulk of their day, not talking to qualified leads, but in getting wrong numbers and answering machines. == Benefits == Just as automation has benefited manufacturing by reducing the mental and physical effort required of workers while simultaneously improving throughput, quality, and safety, agent-assisted automation is improving call center results while reducing the tiring aspects of the job for agents. In some cases, the agent-assisted automation streamlines the process and allows calls to be handled more quickly. By eliminating cutting and pasting from one application to another, by auto-navigating applications, and by providing a single view of the customer, agent-assisted automation can reduce call handle time and increase agent productivity. Second, in theory, the more steps that can be automated and the more logic that can be built into the call flow (e.g., if the customer buys items 2 and 9, then disclosures a, c, and f are read by the pre-recorded audio), then companies may be able to reduce the amount of training that is required of the agents while at the same time ensuring more consistency and accuracy. However, no published studies have reported this result yet. But an even larger problem in call centers is between-agent variation in behavior and results. Agents differ in the amount of training and coaching they receive, they differ in the amount of experience they have, their jobs are repetitious and tiring, and the process and procedures the agents are supposed to follow constantly change. Moreover, there are significant individual differences between agents in their intelligence, personality, motivations, etc. which all affect performance. Despite the large amount of money call centers have spent over decades trying to reduce between-agent variation, the problem is still so prevalent that one large study of customer interactions with call centers found that a customer's experience was completely a function of the quality of the agent who happened to answer the phone. Therefore, the most significant benefit of agent-assisted automation may prove to be in how the automation error-proofs or poka-yoke the process and ensures that something that needs to be done or said happens every time. Properly implemented, the between-agent variation for whatever step of the process the automation is applied to may be able to be reduced to near zero. This is especially important in a collection agency whose processes and procedures are closely regulated by the Fair Debt Collection Practices Act.

Nicolò Cesa-Bianchi

Nicolò Cesa-Bianchi (Italian pronunciation: [nikoˈlɔ tˈtʃɛːza ˈbjaŋki]) is an Italian computer scientist and Professor of Computer Science at the Department of Computer Science of the University of Milan. He is a researcher in the field of machine learning, and co-author of the books "Prediction, Learning, and Games" with Gabor Lugosi and "Regret analysis of stochastic and nonstochastic multi-armed bandit problems" with Sébastien Bubeck == Education and career == Cesa-Bianchi graduated in Computer Science from the University of Milan in 1988 where he received a PhD in Computer Science in 1993 supervised by Alberto Bertoni. During his PhD, he visited UC Santa Cruz where he worked with Manfred Warmuth and David Haussler. He did his postdoctoral studies at Graz University of Technology under the supervision of Wolfgang Maass. == Research == His research contributions focus on the following areas: design and analysis of machine learning algorithms, especially in online machine learning algorithms for multi-armed bandit problems, with applications to recommender systems and online auctions graph analytics, with applications to social networks and bioinformatics == Awards and honors == Cesa-Bianchi received a Google Research Award in 2010, a Xerox University Affairs Committee Award in 2011, a Criteo Faculty Award in 2017, a Google Faculty Award in 2018, and a IBM Academic Award in 2021. Since 2023 he is corresponding member of the Accademia dei Lincei.

Alex James (professor)

Alex James is an Indian scientist who is a professor of AI hardware at School of Electronic Systems and Automation, and Dean at Digital University Kerala (IIITM-K). He is the professor in charge of Maker Village, Kochi, Chief Investigator of the centre for Intelligent IoT Sensors, and India Innovation Centre for Graphene. James features in top 1% scientists list published by Elsevier BV in the world in the field of Electrical and Electronics Engineering. He appeared in the list for the third consecutive time. He specializes in the scientific field of Memristive Systems, AI hardware, Neuromorphic VLSI (very-large-scale integration) system, Intelligent Imaging and Machine learning, and Analogue electronics. == Education and career == James earned his Ph.D. degree from the Queensland Micro and Nanotechnology Centre, Griffith University, Brisbane, Australia. Since 2009, he has been working as a faculty member at different universities in Australia and India. He was a Member of IET Vision and Imaging Network, and is a Member of BCS’ Fellows Technical Advisory Group (F-TAG). He is the founding chair for IEEE Kerala Section Circuits and Systems Society, and is a fellow of British Computer Society (FBCS), and Institution of Engineering and Technology. He was an Editorial Board Member of Information Fusion (2010–2014), Elsevier, and associate editor for HCIS (2015–2020), Springer; and Guest Associate Editor for IEEE Transactions on Emerging Topics in Computational Intelligence (2017). Currently he is serving as an Associate Editor of IEEE Access, Frontiers in Neuroscience, and IEEE Transactions on Circuits and Systems I: Regular Papers journal. == Scientific research == IIITM-K has achieved a breakthrough in developing Analogue Integrated circuit for implementing Generative Adversarial Networks (GAN) in a joint research project with Analogue Circuits and Image Sensors Lab, Siegen university and Fraunhofer, Germany, and Centre for Excellence in Artificial general intelligence and Neuromorphic Systems (neuroAGI). According to A. P. James, professor at the School of Electronics at IIITM-K, this complicated and meticulous AI circuits research can accelerate and operate GAN applications in low power devices. It also can be used to analyze and interpret 2019-nCoV data for a possible solution to the pandemic. An AI Semantic search engine has been created by a research team led by A.P. James to help researchers gain deeper insights into Scientific Investigation, particularly since the COVID-19 issue has necessitated the collection of a significant amount of complex scientific data. The search engine is called "www.vilokana.in, which is Sanskrit for "finding out. == Awards and honors == James is a member of IEEE CASS Technical committee on Nonlinear Circuits and Systems, IEEE CASS Technical committee on Cellular Nanoscale networks and Memristor Array Computing, IEEE Consumer Technology Society Technical Committee on Quantum in Consumer Technology (QCT), Technical Committee on Machine learning, Deep learning and AI in CE (MDA) and Member of BCS’ Fellows Technical Advisory Group (F-TAG). James was awarded best associate editor of IEEE Transactions on Circuits and Systems I: Regular Papers TCAS-I, by the IEEE Circuits and Systems Society (IEEE CASS) for the year 2020–21. He has been an associate editor for the journal since 2017. He is also an editorial board member of PeerJ CS and a Senior Member of IEEE, Life Member of ACM, Senior Fellow of HEA.

Vera Demberg

Vera Demberg (born 1981) is a German computational linguist and professor of computer science and computational linguistics at Saarland University. Her research interests include cognitive models of human language comprehension, natural language generation, experimental psycholinguistics, multimodal language processing in a dual-task setting, and experimental and computational discourse research and pragmatics. == Career and research == Vera Demberg studied computational linguistics at the Institute for Machine Language Processing at the University of Stuttgart from 2001 to 2006. She then completed a Master's degree in Artificial Intelligence at the University of Edinburgh from 2004 to 2005. She received her Ph.D. from the Department of Computer Science there from 2006 to 2010. Her dissertation paper, titled “Broad-Coverage Model of Prediction in Human Sentence Processing”, was awarded the Cognitive Science Society's “Glushko Dissertation Prize in Cognitive Science” in 2011. In her work, she designed a model of human sentence processing that can be used to predict difficulties in processing at the syntactic level. From 2010 to 2016, Vera Demberg led an independent research group on cognitive models of human language processing and their application to speech dialog systems in the Cluster of Excellence “Multimodal Computing and Interaction” at the University of Saarland. In 2016, she was appointed there to a professorship in computer science and computational linguistics. Demberg's professorship is in the Department of Computer Science (Faculty of Mathematics and Computer Science). She is also a co-opted professor in the Department of Linguistics and Language Technology (Faculty of Philosophy). Since 2020, she has led the ERC Starting Grant “Individualized Interaction in Discourse”. The project conducts research on how to make linguistic interaction with computer systems more natural. She has authored and co-authored numerous papers on the study of computational linguistics and natural language processing. According to Google Scholar, Vera Demberg has an H-index of 30. == Publications == Vera Demberg has authored more than 200 papers; please refer to her scholar page at https://scholar.google.com/citations?user=l2CFSAMAAAAJ == Awards == 2011: Cognitive Science Society Glushko Dissertation Prize in Cognitive Science 2020: ERC Starting Grant “Individualized Interaction in Discourse” 2024: Member of the Academy of Sciences and Literature

Vatican News App

The Vatican News App is an official mobile application software issued by the Vatican's Dicastery for Communication. Formerly titled The Pope App, the app was launched on January 23, 2013, under the auspices of the Pontifical Council for Social Communications, a now-defunct dicastery that was merged into the Secretariat (now Dicastery) for Communication in March 2016. Initially, The Pope App was available only on iOS devices, but became available for Android phones at the end of February 2013. The app is available for download on iOS and Android in five languages: English, French, Italian, Portuguese and Spanish. It was originally promoted as an application with focus on the figure of the Pope which made it possible to follow the Pope's events while they are taking place. Alerts notified the followers by informing and offering access to "official papal-related content in a variety of formats". The app also enabled its users to see areas of the Vatican through webcams allocated throughout St. Peter's Square in Rome that broadcast images. In early 2018, The Pope App was relaunched as the Vatican News App, accompanied by a redesign that eliminated many of the previous version's features, reducing the app to a more conventional news service, with increased emphasis on news from the Vatican and the worldwide Catholic Church and less focus on the day-to-day activities of the Pope.

Datacap

Datacap (an IBM Company), a privately owned company, manufactures and sells computer software, and services. Datacap's first product, Paper Keyboard, was a "forms processing" product and shipped in 1989. In August 2010, IBM announced that it had acquired Datacap for an undisclosed amount. == Overview == Datacap sells products through a value-added distribution network worldwide. The software is classified as "enterprise software", meaning that it requires trained professionals to install and configure. Although the Company has focused on providing solutions for scanning paper documents, most recently Company materials have emphasized customer requirements to handle electronic documents ("eDocs"), documents being received into an organization electronically (usually email). Datacap claims that its software is unique because of the rules engine ("Rulerunner") used for processing inbound documents, including performing the image processing (deskew, noise removal, etc.), optical character recognition (OCR), intelligent character recognition (ICR), validations, and export-release formatting of extracted data to target ERP and line of business application.