An informationist (or information specialist in context) provides research and knowledge management services in the context of clinical care or biomedical research. Although there is no one educational pathway or formalized set of skills or knowledge for informationists, one way to think of the informationist is as one who possesses the knowledge and skill of a medical librarian with extensive research specialization and some formal clinical or public health education that goes beyond on-the-job osmosis. Medical librarians and other biomedical professional organizations have been exploring the possibilities for evaluating how informationists are being used and whether their activities supplement or replace medical library activity. More generally, an informationist is a professional who works with information within a particular business, analytic or scientific context to drive toward outcomes based on evidence, analysis, prediction and execution. For example, an extension of the term is increasingly emerging in financial services, life sciences and health care industries. Though still nascently in use, its adoption applies to individuals with extensive industry expertise, acute familiarity with organizational structures and processes, deep domain level information mastery and information systems technical savvy. Informationists in this context support transformational initiatives within and across functional areas of an enterprise as architects, governance experts, continuous improvement advocates and strategists. == Background == The term was proposed in 2000 by Davidoff & Florance. Their editorial suggested that physicians should be delegating their information needs to informationists, just as they currently order CT scans from radiologists or cardiac catheterizations from cardiologists. They conceived of an information professional who was embedded in (and indeed, supported by) the clinical departments. Supporters of the concept see it as a means for librarians to reinvigorate connections with the faculty/clinicians, as well as provide superior service by dint of informationists' biomedical training. Critics complained that the idea is nothing new; librarians already provide in-depth, high quality information services and clinical medical librarians have been working alongside physicians, nurses and other clinicians for years. Large informationist programs in the U.S. exist at the National Institutes of Health and at Vanderbilt University. Welch Medical Library at Johns Hopkins University (JHU) is developing an informationist service model in which its 10 clinical and public health librarians are moving from serving as liaison librarians for assigned departments toward becoming embedded informationists within their departments. To prepare for the embedded informationist role, librarians are undertaking education as needed to supplement their backgrounds. For example, librarians bring experience in clinical behavior counseling, public health, nursing, and more. Informationist training can then focus upon filling gaps in research methods knowledge more so than on gaining additional knowledge in the librarian's area of expertise. Courses, seminars and workshops being undertaken include those covering systematic reviews, evidence-based medicine, critical appraisal, medical language, anatomy and physiology, biostatistics, and clinical research. The term informationist is related to that of informatician—also informaticist—and many informationists do possess skills in clinical topics, bioinformatics, and biomedical informatics. Harvard University, the University of Pittsburgh, and Washington University in St. Louis are examples of institutional libraries which have hired PhD-level scientists (who may or may not have library degrees) to provide informatics support for biomedical research.
Curvelet
Curvelets are a non-adaptive technique for multi-scale object representation. Being an extension of the wavelet concept, they are becoming popular in similar fields, namely in image processing and scientific computing. Wavelets generalize the Fourier transform by using a basis that represents both location and spatial frequency. For 2D or 3D signals, directional wavelet transforms go further, by using basis functions that are also localized in orientation. A curvelet transform differs from other directional wavelet transforms in that the degree of localisation in orientation varies with scale. In particular, fine-scale basis functions are long ridges; the shape of the basis functions at scale j is 2 − j {\displaystyle 2^{-j}} by 2 − j / 2 {\displaystyle 2^{-j/2}} so the fine-scale bases are skinny ridges with a precisely determined orientation. Curvelets are an appropriate basis for representing images (or other functions) which are smooth apart from singularities along smooth curves, where the curves have bounded curvature, i.e. where objects in the image have a minimum length scale. This property holds for cartoons, geometrical diagrams, and text. As one zooms in on such images, the edges they contain appear increasingly straight. Curvelets take advantage of this property, by defining the higher resolution curvelets to be more elongated than the lower resolution curvelets. However, natural images (photographs) do not have this property; they have detail at every scale. Therefore, for natural images, it is preferable to use some sort of directional wavelet transform whose wavelets have the same aspect ratio at every scale. When the image is of the right type, curvelets provide a representation that is considerably sparser than other wavelet transforms. This can be quantified by considering the best approximation of a geometrical test image that can be represented using only n {\displaystyle n} wavelets, and analysing the approximation error as a function of n {\displaystyle n} . For a Fourier transform, the squared error decreases only as O ( 1 / n ) {\displaystyle O(1/{\sqrt {n}})} . For a wide variety of wavelet transforms, including both directional and non-directional variants, the squared error decreases as O ( 1 / n ) {\displaystyle O(1/n)} . The extra assumption underlying the curvelet transform allows it to achieve O ( ( log n ) 3 / n 2 ) {\displaystyle O({(\log n)}^{3}/{n^{2}})} . Efficient numerical algorithms exist for computing the curvelet transform of discrete data. The computational cost of the discrete curvelet transforms proposed by Candès et al. (Discrete curvelet transform based on unequally-spaced fast Fourier transforms and based on the wrapping of specially selected Fourier samples) is approximately 6–10 times that of an FFT, and has the same dependence of O ( n 2 log n ) {\displaystyle O(n^{2}\log n)} for an image of size n × n {\displaystyle n\times n} . == Curvelet construction == To construct a basic curvelet ϕ {\displaystyle \phi } and provide a tiling of the 2-D frequency space, two main ideas should be followed: Consider polar coordinates in frequency domain Construct curvelet elements being locally supported near wedges The number of wedges is N j = 4 ⋅ 2 ⌈ j 2 ⌉ {\displaystyle N_{j}=4\cdot 2^{\left\lceil {\frac {j}{2}}\right\rceil }} at the scale 2 − j {\displaystyle 2^{-j}} , i.e., it doubles in each second circular ring. Let ξ = ( ξ 1 , ξ 2 ) T {\displaystyle {\boldsymbol {\xi }}=\left(\xi _{1},\xi _{2}\right)^{T}} be the variable in frequency domain, and r = ξ 1 2 + ξ 2 2 , ω = arctan ξ 1 ξ 2 {\displaystyle r={\sqrt {\xi _{1}^{2}+\xi _{2}^{2}}},\omega =\arctan {\frac {\xi _{1}}{\xi _{2}}}} be the polar coordinates in the frequency domain. We use the ansatz for the dilated basic curvelets in polar coordinates: ϕ ^ j , 0 , 0 := 2 − 3 j 4 W ( 2 − j r ) V ~ N j ( ω ) , r ≥ 0 , ω ∈ [ 0 , 2 π ) , j ∈ N 0 {\displaystyle {\hat {\phi }}_{j,0,0}:=2^{\frac {-3j}{4}}W(2^{-j}r){\tilde {V}}_{N_{j}}(\omega ),r\geq 0,\omega \in [0,2\pi ),j\in N_{0}} To construct a basic curvelet with compact support near a ″basic wedge″, the two windows W {\displaystyle W} and V ~ N j {\displaystyle {\tilde {V}}_{N_{j}}} need to have compact support. Here, we can simply take W ( r ) {\displaystyle W(r)} to cover ( 0 , ∞ ) {\displaystyle (0,\infty )} with dilated curvelets and V ~ N j {\displaystyle {\tilde {V}}_{N_{j}}} such that each circular ring is covered by the translations of V ~ N j {\displaystyle {\tilde {V}}_{N_{j}}} . Then the admissibility yields ∑ j = − ∞ ∞ | W ( 2 − j r ) | 2 = 1 , r ∈ ( 0 , ∞ ) . {\displaystyle \sum _{j=-\infty }^{\infty }\left|W(2^{-j}r)\right|^{2}=1,r\in (0,\infty ).} see Window Functions for more information For tiling a circular ring into N {\displaystyle N} wedges, where N {\displaystyle N} is an arbitrary positive integer, we need a 2 π {\displaystyle 2\pi } -periodic nonnegative window V ~ N {\displaystyle {\tilde {V}}_{N}} with support inside [ − 2 π N , 2 π N ] {\displaystyle \left[{\frac {-2\pi }{N}},{\frac {2\pi }{N}}\right]} such that ∑ l = 0 N − 1 V ~ N 2 ( ω − 2 π l N ) = 1 {\displaystyle \sum _{l=0}^{N-1}{\tilde {V}}_{N}^{2}\left(\omega -{\frac {2\pi l}{N}}\right)=1} , for all ω ∈ [ 0 , 2 π ) {\displaystyle \omega \in \left[0,2\pi \right)} , V ~ N {\displaystyle {\tilde {V}}_{N}} can be simply constructed as 2 π {\displaystyle 2\pi } -periodizations of a scaled window V ( N ω 2 π ) {\displaystyle V\left({\frac {N\omega }{2\pi }}\right)} . Then, it follows that ∑ l = 0 N j − 1 | 2 3 j 4 ϕ ^ j , 0 , 0 ( r , ω − 2 π l N j ) | 2 = | W ( 2 − j r ) | 2 ∑ l = 0 N j − 1 V ~ N j 2 ( ω − 2 π l N ) = | W ( 2 − j r ) | 2 {\displaystyle \sum _{l=0}^{N_{j}-1}\left|2^{\frac {3j}{4}}{\hat {\phi }}_{j,0,0}\left(r,\omega -{\frac {2\pi l}{N_{j}}}\right)\right|^{2}=\left|W(2^{-j}r)\right|^{2}\sum _{l=0}^{N_{j}-1}{\tilde {V}}_{N_{j}}^{2}\left(\omega -{\frac {2\pi l}{N}}\right)=\left|W(2^{-j}r)\right|^{2}} For a complete covering of the frequency plane including the region around zero, we need to define a low pass element ϕ ^ − 1 := W 0 ( | ξ | ) {\displaystyle {\hat {\phi }}_{-1}:=W_{0}(\left|\xi \right|)} with W 0 2 ( r ) 2 := 1 − ∑ j = 0 ∞ W ( 2 − j r ) 2 {\displaystyle W_{0}^{2}(r)^{2}:=1-\sum _{j=0}^{\infty }W(2^{-j}r)^{2}} that is supported on the unit circle, and where we do not consider any rotation. == Applications == Image processing Seismic exploration Fluid mechanics PDEs solving Compressed sensing
JDoodle
JDoodle is a cloud-based online integrated development environment and compiler platform that supports execution of source code in 70+ programming languages including Java, Python, C/C++, PHP, Ruby, Perl, HTML, and more. It provides zero‑setup code for compilation, execution, and sharing via a web browser interface. == Features == Provides real‑time collaboration and code embedding via shareable URLs and APIs Offers an integrated terminal interface supporting database engines such as MySQL and MongoDB. JDroid — AI‑assistant to generate code snippets, optimize code, and assist debugging. == Languages and frameworks supported ==
Endomondo
Endomondo is a health and wellness website. It allows users to track their health statistics and provides insights on fitness trends. Originally launched in 2007, Endomondo was acquired by Under Armour in 2015. Under Armour shut down Endomondo in 2020, but, by 2024, Endomondo re-launched as its own entity. == History == Endomondo started in Denmark in 2007 by Mette Lykke, Christian Birk and Jakob Nordenhof Jønck. In 2011, the company opened an office in Silicon Valley, USA, but kept its research and development department in Denmark. In 2013, Endomondo LLC was listed in Red Herring as a European finalists for promising start-ups. The same year, Christian Birk and Jakob Nordenhof Jønck left the daily operation of the company, but kept co-ownership. In February 2015, Endomondo LLC was acquired by athletic apparel maker Under Armour for $85 million. Endomondo, at that time, had over 20 million users. In October 2020, Under Armour announced that Endomondo would be shutting down and selling off MyFitnessPal to the private equity firm Francisco Partners for $345 million. Service stopped on 31 December 2020, giving customers until 15 February 2021 to download an archive of their historic data. In 2024, Endomondo.com was brought back online as a professional fitness guidance website. == Features == Endomondo provides numerous workouts, guidance on exercises, performance-enhancing nutrition, and tips. Previously, Endomondo was able to track numerous fitness attributes such as running routes, distance, duration, and calories. The software helped analyze performance and recommend improvements. There was a free and a paid version available of Endomondo. The free version had advertisements. The paid Premium version was free of advertisements and included additional features such as the possibility to create one's own training plan. The offering of additional features was different between the Android, IOS and Windows platforms, and had significantly better features for tracking performance over time than UnderArmours suggested replacement. Endomondo offered challenges of various types to the user and allowed users to create their own challenges.
15.ai
15.ai was a free non-commercial web application and research project that uses artificial intelligence to generate text-to-speech voices of fictional characters from popular media. Created by a pseudonymous artificial intelligence researcher known as 15, who began developing the technology as a freshman during their undergraduate research at the Massachusetts Institute of Technology (MIT), the application allows users to make characters from video games, television shows, and movies speak custom text with emotional inflections. The platform is able to generate convincing voice output using minimal training data; the name "15.ai" references the creator's statement that a voice can be cloned with just 15 seconds of audio. It was an early example of an application of generative artificial intelligence during the initial stages of the AI boom. Launched in March 2020, 15.ai became an Internet phenomenon in early 2021 when content utilizing it went viral on social media and quickly gained widespread use among Internet fandoms, such as the My Little Pony: Friendship Is Magic, Team Fortress 2, and SpongeBob SquarePants fandoms. The service featured emotional context through emojis, precise pronunciation control, and multi-speaker capabilities. Critics praised 15.ai's accessibility and emotional control but criticized its technical limitations in prosody options and non-English language support, with mixed results depending on character complexity. 15.ai is credited as the first platform to popularize AI voice cloning in memes and content creation. Voice actors and industry professionals debated 15.ai's implications, raising concerns about employment impacts, voice-related fraud, and potential misuse. In January 2022, it was discovered that a company called Voiceverse had generated voice lines using 15.ai without attribution, promoted them as the byproduct of their own technology, and sold them as non-fungible tokens (NFT) without permission. News publications universally characterized this incident as the company having "stolen" from 15.ai. The service went offline in September 2022 due to legal issues surrounding artificial intelligence and copyright. Its shutdown was followed by the emergence of commercial alternatives whose founders have acknowledged 15.ai's pioneering influence in the field of deep learning speech synthesis. On May 18, 2025, 15 launched 15.dev as the sequel to 15.ai. == History == === Background === The field of speech synthesis underwent a significant transformation with the introduction of deep learning approaches. In 2016, DeepMind's publication of the WaveNet paper marked a shift toward neural network-based speech synthesis, which enabled higher audio quality via causal convolutional neural networks. Previously, concatenative synthesis—which worked by stitching together pre-recorded segments of human speech—was the predominant method for generating artificial speech, but it often produced robotic-sounding results at the boundaries of sentences. In 2018, Google AI's Tacotron 2 showed that neural networks could produce highly natural speech synthesis but required substantial training data (typically tens of hours of audio) to achieve acceptable quality. When trained on two hours of training data, the output quality degraded while still being able to maintain intelligible speech; with 24 minutes of training data, Tacotron 2 failed to produce intelligible speech. The same year saw the emergence of HiFi-GAN, a generative adversarial network (GAN)-based vocoder that improved the efficiency of waveform generation while producing high-fidelity speech, followed by Glow-TTS, which introduced a flow-based approach that allowed for both fast inference and voice style transfer capabilities. Chinese tech companies like Baidu and ByteDance also made contributions to the field by developing breakthroughs that further advanced the technology. === 2016–2020: Conception and development === 15.ai was conceived in 2016 as a research project in deep learning speech synthesis by a developer known as 15 (at the age of 18) during their freshman year at MIT as part of its Undergraduate Research Opportunities Program. 15 was inspired by DeepMind's WaveNet paper, with development continuing through their studies as Google AI released Tacotron 2 the following year. By 2019, they had demonstrated at MIT their ability to replicate WaveNet and Tacotron 2's results using 75% less training data than previously required. The name "15.ai" is a reference to the developer's statement that a voice can be cloned with as little as 15 seconds of data. 15 had originally planned to pursue a PhD based on their undergraduate research, but opted to work in the tech industry instead after their startup was accepted into the Y Combinator accelerator in 2019. After their departure in early 2020, 15 returned to their voice synthesis research and began implementing it as a web application. According to a post on X from 15, instead of using conventional voice datasets like LJSpeech that contained simple, monotone recordings, they sought out more challenging voice samples that could demonstrate the model's ability to handle complex speech patterns and emotional undertones. During this phase, 15 discovered the Pony Preservation Project, a collaborative project started by /mlp/, the My Little Pony board on 4chan. Contributors of the project had manually trimmed, denoised, transcribed, and emotion-tagged thousands of voice lines from My Little Pony: Friendship Is Magic and had compiled them into a dataset that provided ideal training material for 15.ai. === 2020–2022: Release and operation === 15.ai was released on March 2, 2020 as a free and non-commercial web application that did not require user registration to use, but did require the user to accept its terms of service before proceeding. At the time of its launch, the platform had a limited selection of available characters, including those from My Little Pony: Friendship Is Magic and Team Fortress 2. Users were permitted to create any content with the synthesized voices under two conditions: they had to properly credit 15.ai by including "15.ai" in any posts, videos, or projects using the generated audio; and they were prohibited from mixing 15.ai outputs with other text-to-speech outputs in the same work to prevent misrepresentation of the technology's capabilities. On March 8, 2020, Tyler McVicker of Valve News Network uploaded a YouTube video showcasing 15.ai. More voices were added to the website in the following months. In late 2020, 15 implemented a multi-speaker embedding in the deep neural network, which enabled the simultaneous training of multiple voices. Following this, the website's roster expanded from eight to over fifty characters. In addition, this implementation allowed the deep learning model to recognize common emotional patterns across different characters, even when certain emotions were missing from the characters' training data. By May 2020, the site had served over 4.2 million audio files to users. In early 2021, the application gained popularity after skits, memes, and fan content created using 15.ai went viral on Twitter, TikTok, Reddit, Twitch, Facebook, and YouTube. At its peak, the platform incurred operational costs of US$12,000 per month from AWS infrastructure needed to handle millions of daily voice generations; despite receiving offers from companies to acquire 15.ai and its underlying technology, the website remained independent and was funded out of the personal previous startup earnings of the developer. === 2022: Voiceverse NFT controversy === On January 14, 2022, 15 discovered that a blockchain-based company called Voiceverse had generated voice lines using 15.ai, falsely showcased them on Twitter as a demonstration of their own voice technology without permission or attribution, and sold them as NFTs. This came shortly after 15 had stated in December 2021 that they had no interest in incorporating NFTs into their work. A screenshot of the log files posted by 15 showed that Voiceverse had generated audio of characters from My Little Pony: Friendship Is Magic using 15.ai and pitched them up to make them sound unrecognizable, a violation of 15.ai's terms of service, which explicitly prohibited commercial use and required proper attribution. When confronted with evidence, Voiceverse stated that their marketing team had used 15.ai without proper attribution while rushing to create a demo. In response, 15 tweeted "Go fuck yourself," which went viral, amassing hundreds of thousands of retweets and likes on Twitter in support of the developer. The tweets showcasing the stolen voices were subsequently deleted. ==== Aftermath ==== The controversy raised concerns about NFT projects, which, according to critics, were frequently associated with intellectual property theft and questionable business practices. The incident was documented in the AI Incident Database (AIID) and the AI, Alg
Physical information security
Physical information security is the intersection or common ground between physical security and information security. It primarily concerns the protection of tangible information-related assets such as computer systems and storage media against physical, real-world threats such as unauthorized physical access, theft, fire and flood. It typically involves physical controls such as protective barriers and locks, uninterruptible power supplies, and shredders. Information security controls in the physical domain complement those in the logical domain (such as encryption), and procedural or administrative controls (such as information security awareness and compliance with policies and laws). == Background == Asset are inherently valuable and yet vulnerable to a wide variety of threats, both malicious (e.g. theft, arson) and accidental/natural (e.g. lost property, bush fire). If threats materialize and exploit those vulnerabilities causing incidents, there are likely to be adverse impacts on the organizations or individuals who legitimately own and utilize the assets, varying from trivial to devastating in effect. Security controls are intended to reduce the probability or frequency of occurrence and/or the severity of the impacts arising from incidents, thus protecting the value of the assets. Physical security involves the use of controls such as smoke detectors, fire alarms and extinguishers, along with related laws, regulations, policies and procedures concerning their use. Barriers such as fences, walls and doors are obvious physical security controls, designed to deter or prevent unauthorized physical access to a controlled area, such as a home or office. The moats and battlements of Mediaeval castles are classic examples of physical access controls, as are bank vaults and safes. Information security controls protect the value of information assets, particularly the information itself (i.e. the intangible information content, data, intellectual property, knowledge etc.) but also computer and telecommunications equipment, storage media (including papers and digital media), cables and other tangible information-related assets (such as computer power supplies). The corporate mantra "Our people are our greatest assets" is literally true in the sense that so-called knowledge workers qualify as extremely valuable, perhaps irreplaceable information assets. Health and safety measures and even medical practice could therefore also be classed as physical information security controls since they protect humans against injuries, diseases and death. This perspective exemplifies the ubiquity and value of information. Modern human society is heavily reliant on information, and information has importance and value at a deeper, more fundamental level. In principle, the subcellular biochemical mechanisms that maintain the accuracy of DNA replication could even be classed as vital information security controls, given that genes are 'the information of life'. Malicious actors who may benefit from physical access to information assets include computer crackers, corporate spies, and fraudsters. The value of information assets is self-evident in the case of, say, stolen laptops or servers that can be sold-on for cash, but the information content is often far more valuable, for example encryption keys or passwords (used to gain access to further systems and information), trade secrets and other intellectual property (inherently valuable or valuable because of the commercial advantages they confer), and credit card numbers (used to commit identity fraud and further theft). Furthermore, the loss, theft or damage of computer systems, plus power interruptions, mechanical/electronic failures and other physical incidents prevent them being used, typically causing disruption and consequential costs or losses. Unauthorized disclosure of confidential information, and even the coercive threat of such disclosure, can be damaging as we saw in the Sony Pictures Entertainment hack at the end of 2014 and in numerous privacy breach incidents. Even in the absence of evidence that disclosed personal information has actually been exploited, the very fact that it is no longer secured and under the control of its rightful owners is itself a potentially harmful privacy impact. Substantial fines, adverse publicity/reputational damage and other noncompliance penalties and impacts that flow from serious privacy breaches are best avoided, regardless of cause! == Examples of physical attacks to obtain information == There are several ways to obtain information through physical attacks or exploitations. A few examples are described below. === Dumpster diving === Dumpster diving is the practice of searching through trash in the hope of obtaining something valuable such as information carelessly discarded on paper, computer disks or other hardware. === Overt access === Sometimes attackers will simply go into a building and take the information they need. Frequently when using this strategy, an attacker will masquerade as someone who belongs in the situation. They may pose as a copy room employee, remove a document from someone's desk, copy the document, replace the original, and leave with the copied document. Individuals pretending to building maintenance may gain access to otherwise restricted spaces. They might walk right out of the building with a trash bag containing sensitive documents, carrying portable devices or storage media that were left out on desks, or perhaps just having memorized a password on a sticky note stuck to someone's computer screen or called out to a colleague across an open office. == Examples of Physical Information Security Controls == Shredding paper documents prior to their disposal can prevent unintended information leakage. Digital data can be encrypted or securely wiped. Offices may require visitors to present valid identification cards or valid access keys. Office workers may be required to obey "clear desk" policies, protecting documents and other storage media (including portable IT devices) by tidying them away out of sight (for example in locked drawers, filing cabinets, safes or a Bank vault). Workers may be required to memorize their passwords or use a password manager instead of writing passwords on paper. Computers are vulnerable to outages caused by power cuts, accidental disconnection, flat batteries, brown-outs, surges, spikes, electrical interference and electronic failures. Physical information security controls to address the associated risks include: fuses, no-break battery-backed power supplies, electrical generators, redundant power sources and cabling, "Do not remove" warning signs on plugs, surge protectors, power quality monitoring, spare batteries, professional design and installation of power circuits plus regular inspections/tests and preventive maintenance.
Networked Help Desk
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in. The initiative was created by Zendesk in June 2011 in collaboration with eight other founding member organizations including Atlassian, New Relic, OTRS, Pivotal Tracker, ServiceNow and SugarCRM. The first integration, between Zendesk and Atlassian's issue tracking product, Jira, was announced at the 2011 Atlassian Summit. By August 2011, 34 member companies had joined the initiative. A year after launching, over 50 organizations had joined. Within Zendesk instances this feature is branded as ticket sharing. == Basis == Support tools are generally built around a common paradigm that begins with a customer making a request or an incident report, these create a ticket. Each ticket has a progress status and is updated with annotations and attachments. These annotations and attachments may be visible to the customer (public), or only visible to analysts (private). Customers are notified of progress made on their ticket until it is complete. If the people necessary to complete a ticket are using separate support tools, additional overhead is introduced in maintaining the relevant information in the ticket in each tool while notifying the customer of progress made by each group in completing their ticket. For example, if a customer support issue is caused by a software bug and reported to a help desk using one system, and then the fix is documented by the developers in another, and analyzed in a customer relationship management tool, keeping the records in each system up-to-date and notifying the customer manually using a swivel chair approach is unnecessarily time-consuming and error-prone. If information is not transferred correctly, a customer may have to re-explain their problem each time their ticket is transferred. For systems with the Networked Help Desk API implemented, it is possible for several different applications related to a customer's support experience to synchronize data in one uniquely identified shared ticket. While many applications in these domains have implemented APIs that allow data to be imported, exported and modified, Network Help Desk provide a common standard for customer support information to automatically synchronize between several systems. Once implemented, two systems can quickly share tickets with just a configuration change as they both understand the same interface. Communication between two instances on a specific ticket occurs in three steps, an invitation agreement, sharing of ticket data and continued synchronization of tickets. The standard allows for "full delegation" (analysts in both systems each make public and private comments and synchronize status) as well as "partial delegation" where the instance receiving the ticket can only make private comments and status changes are not synchronized. Tickets may be shared with multiple instances. == Implementation list ==