LiveChat is an AI customer service software with chatbot, online chat, help desk software, and web analytics capabilities. LiveChat is used by over 76,000 companies. It was first launched in 2002 and is offered via a SaaS (software as a service) business model by Text. Organizations use LiveChat as a single point of contact to manage customer service and online sales activities with a single program. == Product == LiveChat is proprietary software. LiveChat's website chat widget can be embedded on customers' websites as a small chat box, often displayed in the bottom right corner of the web browser. It can be used to conduct chats, share files and save transcripts. The agent application is used by company employees to respond to questions asked by the customers. This is available through both web-based application, desktop applications, and mobile apps. Web chat sessions can be initiated by the visiting customer, or by the agent, either manually or automatically by the LiveChat system when the visitor meets the predefined criteria (i.e. searched keyword, time on website, encountered error, etc.). LiveChat's system attempts to identify the best prospects visiting a website based on data gathered from past purchasing decisions. Other features include real-time website traffic monitoring, built-in ticketing system and agents' efficiency analytics. LiveChat is available in 48 languages. == Research and reception == Reviewing LiveChat's usefulness for online learning in 2020, psychologist Jaclyn Broadbent said "LiveChat occurs as a real-time conversation, it can be time-consuming for staff and disruptive to other tasks." However, using it has resulted in reduced communication traffic from other channels, such as the discussion boards or email. As a teacher, the best time to be available on LiveChat is when you are doing other administrative jobs." Since 2014 LiveChat has been publishing Customer Service Report - an annual study of customer satisfaction and analysis of online business communication trends. It includes research of thousands of companies and millions of customer service email and live support interactions.
Maximum inner-product search
Maximum inner-product search (MIPS) is a search problem, with a corresponding class of search algorithms which attempt to maximise the inner product between a query and the data items to be retrieved. MIPS algorithms are used in a wide variety of big data applications, including recommendation algorithms and machine learning. Formally, for a database of vectors x i {\displaystyle x_{i}} defined over a set of labels S {\displaystyle S} in an inner product space with an inner product ⟨ ⋅ , ⋅ ⟩ {\displaystyle \langle \cdot ,\cdot \rangle } defined on it, MIPS search can be defined as the problem of determining a r g m a x i ∈ S ⟨ x i , q ⟩ {\displaystyle {\underset {i\in S}{\operatorname {arg\,max} }}\ \langle x_{i},q\rangle } for a given query q {\displaystyle q} . Although there is an obvious linear-time implementation, it is generally too slow to be used on practical problems. However, efficient algorithms exist to speed up MIPS search. Under the assumption of all vectors in the set having constant norm, MIPS can be viewed as equivalent to a nearest neighbor search (NNS) problem in which maximizing the inner product is equivalent to minimizing the corresponding distance metric in the NNS problem. Like other forms of NNS, MIPS algorithms may be approximate or exact. MIPS search is used as part of DeepMind's RETRO algorithm.
EPages
ePages is an e-commerce software that allows merchants to create and run online shops in the cloud. The number of shops based on ePages is currently 140,000 worldwide. ePages software is regularly updated due to its Software-as-a-Service model. An investor in the company is United Internet, with a 25% stake. ePages focuses upon distributing its products mainly through hosting providers. ePages is headquartered in Hamburg, with additional offices Barcelona, Jena, and Bilbao. == History == The name ePages was used for the first time for software in 1997 to market "Intershop ePages". In 2002, the product line then called Intershop 4 was taken over by ePages GmbH and renamed to ePages. == Features == Depending on the ePages product and packages offered by hosting providers, merchants can sell up to an unlimited number of items. Users can offer their products and services in 15 languages and with all currencies. With ePages, merchants can use web marketing tools; e.g. newsletters, coupons or social media plug-ins for social commerce.
Web Intents
Web Intents was an experimental framework for web-based inter-application communication and service discovery. Web Intents consists of a discovery mechanism and a very light-weight RPC system between web applications, modelled after the Intents system in Android. In the context of the framework an Intent equals an action to be performed by a provider. Web Intents allow two web applications to communicate with each other, without either of them having to actually know what the other one is. == Support == === Client === Google Chrome versions 18 to 23 natively supported Web Intents. This support was disabled in version 24, citing the existence of a "number of areas for development in both the API and specific user experience in Chrome". There is a JavaScript shim with support for IE 8, IE 9, Opera, Safari, Firefox 3+ and Chrome 3+. === Server === There are some Web Intents proxy pages that make available some real services that don't yet support intents. AddThis supports Web Intents by their sharing tools regardless of browser support. == History == Paul Kinlan of Google announced the Web Intents project in December 2010. He soon released a prototype API to GitHub. In August 2011 Google announced that Chrome would support Web Intents. Google and Mozilla have started co-operating to unify Web Intents and Mozilla's Web Activities (which tries to solve the same problem) into one proposal. In November 2012, Greg Billock of Google announced that experimental support of Web Intents had been removed from Chrome.
Showcase Workshop
Showcase Workshop, also referred to as Showcase, is a SaaS company that develops a presentation-building application for business use. Users upload files and images to a web platform which generates presentations viewable on a suite of mobile apps. Showcase was founded in 2011. The company’s headquarters are in Wellington, New Zealand. == History == Showcase Workshop was originally developed in response to dynamically changing content being presented on iPads at the 2012 Olympics. After market-testing a beta version of the core application, Showcase Workshop launched commercially in 2012. In 2014 Showcase partnered with Vodafone Global Enterprise. == Product == Users upload pre-existing PDFs, videos, images and Microsoft Office documents to a secure server, building presentations or ‘showcases’ which can then be downloaded via the mobile apps. The presentations are used for mobile sales enablement, training, or operational/health and safety purposes. == Reception == Reviewers have praised the ease of use of Showcase, calling it a “better alternative to developing a native app” and “intuitive”. Criticisms include the lack of differing templates and a lack of complex customisation controls. Showcase was nominated for a Tabby Award in 2014 and won a Tabby Award in 2015 for its Windows app.
Cloud-Based Secure File Transfer
Cloud-Based Secure File Transfer is a managed or hosted file transfer service that provides cloud storage that can be accessed via SSH File Transfer Protocol (SFTP). These services allow secure, reliable file transfers while offering the scalability, redundancy, and high availability of cloud infrastructure. == Technical overview == The evolution of file transfer protocols began with File Transfer Protocol (FTP) and SSH File Transfer Protocol (SFTP). SFTP offered enhanced security through the use of SSH (Secure Shell) encryption, which addressed many of the security concerns associated with traditional FTP. Over time, as businesses increasingly adopted cloud infrastructure, the demand for services that integrate secure file transfer with cloud storage led to the rise of Cloud-Based Secure File Transfer services. These services combine the benefits of secure, encrypted file transfer with the scalability and flexibility of cloud-based storage systems. Traditional on-premises SFTP typically involves setting up and managing physical or virtual servers to handle file transfers. In contrast, Cloud-Based Secure File Transfer utilizes managed cloud infrastructure, such as AWS EC2, Azure VMs, or Google Cloud, to automate scaling, ensure redundancy, and provide high availability. These cloud environments can be configured to automatically scale with demand, enabling businesses to handle large volumes of data transfers without the need for extensive physical hardware. == Features == Scalability and availability: Cloud-Based Secure File Transfer services are inherently scalable, with features like load balancing, multi-region deployments, and auto-scaling groups that adjust resources in response to traffic spikes. This ensures that the system can handle varying workloads and provides continuous availability, even during high-demand periods. Cost-effectiveness: By eliminating the need for physical infrastructure and reducing ongoing server maintenance costs, Cloud-Based Secure File Transfer services offer significant cost savings compared to traditional on-premises services. Cloud providers typically offer pay-as-you-go pricing models, where users only pay for the resources they use, further optimizing costs. Security and compliance: Cloud-Based Secure File Transfer products offer strong security measures, including end-to-end encryption, key management, detailed logging, and auditing. These services are often compliant with industry regulations such as HIPAA (Health Insurance Portability and Accountability Act), GDPR (General Data Protection Regulation), and SOC 2 (System and Organization Controls), ensuring that data transfers meet necessary security and privacy standards. == Cloud-Based Secure File Transfer providers == == Uses == Cloud-Based Secure File Transfer is used across various industries to securely transfer sensitive data and integrate into business workflows. In healthcare, Cloud-Based Secure File Transfer is essential for securely transferring electronic Protected Health Information (ePHI), ensuring compliance with regulations like HIPAA. In financial institutions, it is used to protect sensitive financial data during transfer, maintaining privacy and security. Data analytics also benefits from Cloud-Based Secure File Transfer, offering a secure and efficient method for transferring large datasets between systems or partners. Technically, Cloud-Based Secure File Transfer is often integrated into enterprise workflows through automated file transfers, using scripting or APIs. It also plays a key role in cloud backup and disaster recovery, ensuring that files are securely transferred and stored in cloud environments, which supports business continuity. However, businesses must address certain implementation challenges. Despite its secure design, Cloud-Based Secure File Transfer is not immune to risks such as misconfigured SSH keys, improper access control, or inadequate encryption. Regular security audits and careful configuration management are necessary to minimize the risk of data breaches. Additionally, integrating Cloud-Based Secure File Transfer with legacy systems can present challenges, such as incompatible APIs or outdated authentication methods. == Comparisons with related technologies == Cloud-Based Secure File Transfer differs from traditional SFTP primarily in its deployment and management model. Traditional SFTP services are typically hosted on-premises or on virtual servers, requiring manual configuration, ongoing infrastructure maintenance, and security management by in-house IT teams. In contrast, Cloud-Based Secure File Transfer is offered as a Software-as-a-Service (SaaS) service, reducing infrastructure overhead by eliminating the need for dedicated hardware or virtual machines. This model simplifies management through centralized web-based interfaces, automated updates, and built-in scalability. While Cloud-Based Secure File Transfer is focused on providing secure file transfers over the SFTP protocol, Managed File Transfer (MFT) platforms generally support a broader range of protocols, including FTP, FTPS, HTTP/S, and AS2. MFT services often include advanced features such as end-to-end encryption, extensive automation, compliance reporting, and integration with enterprise systems. Cloud-Based Secure File Transfer services may offer some of these features but are typically more lightweight and streamlined, targeting organizations seeking a secure and scalable alternative to traditional SFTP without the full suite of MFT capabilities. As such, Cloud-Based Secure File Transfer can be seen as a specialized subset within the broader managed file transfer ecosystem.
Linux Trace Toolkit
The Linux Trace Toolkit (LTT) is a set of tools that is designed to log program execution details from a patched Linux kernel and then perform various analyses on them, using console-based and graphical tools. LTT has been mostly superseded by its successor LTTng (Linux Trace Toolkit Next Generation). LTT allows the user to see in-depth information about the processes that were running during the trace period, including when context switches occurred, how long the processes were blocked for, and how much time the processes spent executing vs. how much time the processes were blocked. The data is logged to a text file and various console-based and graphical (GTK+) tools are provided for interpreting that data. In order to do data collection, LTT requires a patched Linux kernel. The authors of LTT claim that the performance hit for a patched kernel compared to a regular kernel is minimal; Their testing has reportedly shown that this is less than 2.5% on a "normal use" system (measured using batches of kernel makes) and less than 5% on a file I/O intensive system (measured using batches of tar). == Usage == === Collecting trace data === Data collection is Started by: trace 15 foo This command will cause the LTT tracedaemon to do a trace that lasts for 15 seconds, writing trace data to foo.trace and process information from the /proc filesystem to foo.proc. The trace command is actually a script which runs the program tracedaemon with some common options. It is possible to run tracedaemon directly and in that case, the user can use a number of command-line options to control the data which is collected. For the complete list of options supported by tracedaemon, see the online manual page for tracedaemon. === Viewing the results === Viewing the results of a trace can be accomplished with: traceview foo This command will launch a graphical (GTK+) traceview tool that will read from foo.trace and foo.proc. This tool can show information in various interesting ways, including Event Graph, Process Analysis, and Raw Trace. The Event Graph is perhaps the most interesting view, showing the exact timing of events like page faults, interrupts, and context switches, in a simple graphical way. The traceview command is a wrapper for a program called tracevisualizer. For the complete list of options supported by tracevisualizer, see the online manual page for tracevisualizer.