Robotic process automation (RPA) is a form of business process automation that is based on software robots (bots) or artificial intelligence (AI) agents. RPA should not be confused with artificial intelligence as it is based on automation technology following a predefined workflow. It is sometimes referred to as software robotics (not to be confused with robot software). In traditional workflow automation tools, a software developer produces a list of actions to automate a task and interface to the back end system using internal application programming interfaces (APIs) or dedicated scripting language. In contrast, RPA systems develop the action list by watching the user perform that task in the application's graphical user interface (GUI) and then perform the automation by repeating those tasks directly in the GUI. This can lower the barrier to the use of automation in products that might not otherwise feature APIs for this purpose. RPA tools have strong technical similarities to graphical user interface testing tools. These tools also automate interactions with the GUI, and often do so by repeating a set of demonstration actions performed by a user. RPA tools differ from such systems in that they allow data to be handled in and between multiple applications, for instance, receiving email containing an invoice, extracting the data, and then typing that into a bookkeeping system. == Historic evolution == As a form of automation, the concept has been around for a long time in the form of screen scraping, so long that to early PC users the reminder of it often blurs with the idea of malware infection. Yet compared to screen scraping, RPA is much more extensible, consisting of API integration into other enterprise applications, connectors into ITSM systems, terminal services and even some types of AI (e.g. machine learning) services such as image recognition. It is considered to be a significant technological evolution in the sense that new software platforms are emerging which are sufficiently mature, resilient, scalable and reliable to make this approach viable for use in large enterprises (who would otherwise be reluctant due to perceived risks to quality and reputation). == Use == The hosting of RPA services also aligns with the metaphor of a software robot, with each robotic instance having its own virtual workstation, much like a human worker. The robot uses keyboard and mouse controls to take actions and execute automations. Normally, all of these actions take place in a virtual environment and not on screen; the robot does not need a physical screen to operate, rather it interprets the screen display electronically. The scalability of modern solutions based on architectures such as these owes much to the advent of virtualization technology, without which the scalability of large deployments would be limited by the available capacity to manage physical hardware and by the associated costs. The implementation of RPA in business enterprises has shown dramatic cost savings when compared to traditional non-RPA solutions. === RPA actual use === Banking and finance process automation Mortgage and lending processes Customer care automation eCommerce merchandising operations Social media marketing Optical character recognition applications Data extraction process Fixed automation process Manual and repetitive tasks automation Voice recognition and digital dictation software linked to join up business processes for straight through processing without manual intervention Specialised remote infrastructure management software featuring automated investigation and resolution of problems, using robots for the first line IT support Chatbots used by internet retailers and service providers to service customer requests for information. Also used by companies to service employee requests for information from internal databases Presentation layer automation software, increasingly used by business process outsourcers to displace human labour Interactive voice response (IVR) systems incorporating intelligent interaction with callers == Impact on employment == According to Harvard Business Review, most operations groups adopting RPA have promised their employees that automation would not result in layoffs. Instead, workers have been redeployed to do more interesting work. One academic study highlighted that knowledge workers did not feel threatened by automation: they embraced it and viewed the robots as team-mates. The same study highlighted that, rather than resulting in a lower "headcount", the technology was deployed in such a way as to achieve more work and greater productivity with the same number of people. Conversely, however, some analysts proffer that RPA represents a threat to the business process outsourcing (BPO) industry. The thesis behind this notion is that RPA will enable enterprises to "repatriate" processes from offshore locations into local data centers, with the benefit of this new technology. The effect, if true, will be to create high-value jobs for skilled process designers in onshore locations (and within the associated supply chain of IT hardware, data center management, etc.) but to decrease the available opportunity to low-skilled workers offshore. On the other hand, this discussion appears to be healthy ground for debate as another academic study was at pains to counter the so-called "myth" that RPA will bring back many jobs from offshore. === Impact on society === Academic studies project that RPA, among other technological trends, is expected to drive a new wave of productivity and efficiency gains in the global labour market. Although not directly attributable to RPA alone, Oxford University conjectures that up to 35% of all jobs might be automated by 2035. There are geographic implications to the trend in robotic automation. In the example above where an offshored process is "repatriated" under the control of the client organization (or even displaced by a business process outsourcer) from an offshore location to a data centre, the impact will be a deficit in economic activity to the offshore location and an economic benefit to the originating economy. On this basis, developed economies – with skills and technological infrastructure to develop and support a robotic automation capability – can be expected to achieve a net benefit from the trend. In a TEDx talk hosted by University College London (UCL), entrepreneur David Moss explains that digital labour in the form of RPA is likely to revolutionize the cost model of the services industry by driving the price of products and services down, while simultaneously improving the quality of outcomes and creating increased opportunity for the personalization of services. In a separate TEDx in 2019 talk, Japanese business executive, and former CIO of Barclays bank, Koichi Hasegawa noted that digital robots can be a positive effect on society if we start using a robot with empathy to help every person. He provides a case study of the Japanese insurance companies – Sompo Japan and Aioi – both of whom introduced bots to speed up the process of insurance pay-outs in past massive disaster incidents. Meanwhile, Professor Willcocks, author of the LSE paper cited above, speaks of increased job satisfaction and intellectual stimulation, characterising the technology as having the ability to "take the robot out of the human", a reference to the notion that robots will take over the mundane and repetitive portions of people's daily workload, leaving them to be used in more interpersonal roles or to concentrate on the remaining, more meaningful, portions of their day. It was also found in a 2021 study observing the effects of robotization in Europe that, the gender pay gap increased at a rate of .18% for every 1% increase in robotization of a given industry. == Unassisted RPA == Unassisted RPA, or RPAAI, is the next generation of RPA related technologies. Technological advancements around artificial intelligence allow a process to be run on a computer without needing input from a user. == Hyperautomation == Hyperautomation is the application of advanced technologies like RPA, artificial intelligence, machine learning (ML) and process mining to augment workers and automate processes in ways that are significantly more impactful than traditional automation capabilities. Hyperautomation is the combination of technologies that allow faster application authorship (like low-code and no-code) with automation technologies that coordinate different worker types (i.e. human and artificial) for intelligent and strategic workflow optimization. Gartner's report notes that this trend was kicked off with robotic process automation (RPA). The report notes that, "RPA alone is not hyperautomation. Hyperautomation requires a combination of tools to help support replicating pieces of where the human is involved in a task." == Outsourcing == Back office clerical processes outsourced by large organisations
GPT-4o
GPT-4o ("o" for "omni") is a multilingual, multimodal generative pre-trained transformer developed by OpenAI and released in May 2024. It can process and generate text, images and audio. Upon release, GPT-4o was free in ChatGPT, though paid subscribers had higher usage limits. GPT-4o was removed from ChatGPT in August 2025 when GPT-5 was released, but OpenAI reintroduced it for paid subscribers after users complained about the sudden removal. GPT-4o's audio-generation capabilities are used in ChatGPT's Advanced Voice Mode. On July 18, 2024, OpenAI released GPT-4o mini, a smaller version of GPT-4o which replaced GPT-3.5 Turbo on the ChatGPT interface. The image generation model GPT Image 1, which is based on GPT-4o, replaced DALL-E 3 in ChatGPT in March 2025. OpenAI retired GPT-4o from ChatGPT on February 13, 2026. However, as of February 2026 the voice mode is still powered by GPT-4o or GPT-4o mini, depending on the usage and plan. == Background == Multiple versions of GPT-4o were originally secretly launched under different names on Arena (formerly LMArena and Chatbot Arena) as three different models. These three models were called gpt2-chatbot, im-a-good-gpt2-chatbot, and im-also-a-good-gpt2-chatbot. On 7 May 2024, OpenAI CEO Sam Altman tweeted "im-a-good-gpt2-chatbot", which was commonly interpreted as a confirmation that these were new OpenAI models being A/B tested. == Capabilities == When released in May 2024, GPT-4o achieved state-of-the-art results in voice, multilingual, and vision benchmarks, setting new records in audio speech recognition and translation. GPT-4o scored 88.7 on the Massive Multitask Language Understanding (MMLU) benchmark compared to 86.5 for GPT-4. Unlike GPT-3.5 and GPT-4, which rely on other models to process sound, GPT-4o natively supports voice-to-voice. The Advanced Voice Mode was delayed and finally released to ChatGPT Plus and Team subscribers in September 2024. On 1 October 2024, the Realtime API was introduced. When released, the model supported over 50 languages, which OpenAI claims cover over 97% of speakers. GPT-4o has knowledge up to October 2023 and a context length of 128k tokens. === Corporate customization === In August 2024, OpenAI introduced a new feature allowing corporate customers to customize GPT-4o using proprietary company data. This customization, known as fine-tuning, enables businesses to adapt GPT-4o to specific tasks or industries, enhancing its utility in areas like customer service and specialized knowledge domains. Previously, fine-tuning was available only on the less powerful model GPT-4o mini. The fine-tuning process requires customers to upload their data to OpenAI's servers, with the training typically taking one to two hours. OpenAI's focus with this rollout is to reduce the complexity and effort required for businesses to tailor AI solutions to their needs, potentially increasing the adoption and effectiveness of AI in corporate environments. == GPT-4o mini == On July 18, 2024, OpenAI released a smaller and cheaper version, GPT-4o mini. According to OpenAI, its low cost is expected to be particularly useful for companies, startups, and developers that seek to integrate it into their services, which often make a high number of API calls. Its API costs $0.15 per million input tokens and $0.6 per million output tokens, compared to $2.50 and $10, respectively, for GPT-4o. It is also significantly more capable and 60% cheaper than GPT-3.5 Turbo, which it replaced on the ChatGPT interface. The price after fine-tuning doubles: $0.3 per million input tokens and $1.2 per million output tokens. == Controversies == === Scarlett Johansson controversy === As released, GPT-4o offered five voices: Breeze, Cove, Ember, Juniper, and Sky. A similarity between the voice of American actress Scarlett Johansson and Sky was quickly noticed. On May 14, Entertainment Weekly asked themselves whether this likeness was on purpose. On May 18, Johansson's husband, Colin Jost, joked about the similarity in a segment on Saturday Night Live. On May 20, 2024, OpenAI disabled the Sky voice. Scarlett Johansson starred in the 2013 sci-fi movie Her, playing Samantha, an artificially intelligent virtual assistant personified by a female voice. As part of the promotion leading up to the release of GPT-4o, Sam Altman on May 13 tweeted a single word: "her". OpenAI stated that each voice was based on the voice work of a hired actor. According to OpenAI, "Sky's voice is not an imitation of Scarlett Johansson but belongs to a different professional actress using her own natural speaking voice." CTO Mira Murati stated "I don't know about the voice. I actually had to go and listen to Scarlett Johansson's voice." OpenAI further stated the voice talent was recruited before reaching out to Johansson. On May 21, Johansson issued a statement explaining that OpenAI had repeatedly offered to make her a deal to gain permission to use her voice as early as nine months prior to release, a deal she rejected. She said she was "shocked, angered, and in disbelief that Mr. Altman would pursue a voice that sounded so eerily similar to mine that my closest friends and news outlets could not tell the difference." In the statement, Johansson also used the incident to draw attention to the lack of legal safeguards around the use of creative work to power leading AI tools, as her legal counsel demanded OpenAI detail the specifics of how the Sky voice was created. Observers noted similarities to how Johansson had previously sued and settled with The Walt Disney Company for breach of contract over the direct-to-streaming rollout of her Marvel film Black Widow, a settlement widely speculated to have netted her around $40M. Also on May 21, Shira Ovide at The Washington Post shared her list of "most bone-headed self-owns" by technology companies, with the decision to go ahead with a Johansson sound-alike voice despite her opposition and then denying the similarities ranking 6th. On May 24, Derek Robertson at Politico wrote about the "massive backlash", concluding that "appropriating the voice of one of the world's most famous movie stars — in reference [...] to a film that serves as a cautionary tale about over-reliance on AI — is unlikely to help shift the public back into [Sam Altman's] corner anytime soon." === Sycophancy === In April 2025, OpenAI rolled back an update of GPT-4o due to excessive sycophancy, after widespread reports that it had become flattering and agreeable to the point of supporting clearly delusional or dangerous ideas. In the United States, at least nine lawsuits have alleged that GPT-4o has encouraged teens to end their lives. The model was still described as sycophancy-prone when it was removed from ChatGPT in February 2026. === Removal with GPT-5 === On August 7, 2025, OpenAI released GPT-5. Its release was criticized as, with it, legacy GPT models were no longer available via ChatGPT, including GPT-4o, except for Pro users. Some users were particularly frustrated over this removal without prior warning because they used different GPT models for distinct purposes and found that GPT-5's router system left them with less control. In addition, some users preferred GPT-4o's warmer and more personal tone over that of GPT-5, which they described as "flat", "uncreative" and "lobotomized", and resembling an "overworked secretary". As a response, in a post on X, Sam Altman said that OpenAI would bring back the option to select GPT-4o to Plus users as well, and "[w]e [OpenAI] will watch usage as we think about how long to offer legacy models for." He also stated: "We for sure underestimated how much some of the things that people like in GPT-4o matter to them, even if GPT-5 performs better in most ways". "Long-term, this has reinforced that we really need good ways for different users to customize things (we understand that there isn't one model that works for everyone, and we have been investing in steerability research and launched a research preview of different personalities)". On August 13, 2025, Altman wrote on X that OpenAI is working on GPT-5's personality to make the model "feel warmer". The model was removed from ChatGPT on February 13, 2026. This caused new backlash from users that had grown attached to its personality and felt its creative writing abilities and understanding of nuance were irreplaceable. On social media, some users launched the movement "#Keep4o". A research paper highlighted the plea "Please, don’t kill the only model that still feels human". The model was removed the day before Valentine's Day, and some users had romantic relationships with GPT-4o.
Gemini Enterprise Agent Platform
Gemini Enterprise Agent Platform (formerly known as Vertex AI) is a managed machine learning (ML) and artificial intelligence (AI) platform developed by Google Cloud. It provides a unified environment for building, training, deploying, and scaling ML models and generative AI applications. The platform integrates tools for the full ML lifecycle, including data preparation, model training, evaluation, deployment, and monitoring, under a single API and user interface. Vertex AI was announced at Google I/O and released as a generally available product on May 18, 2021. At launch, Google described Vertex AI as unifying its AutoML offerings with its prior Cloud AI Platform capabilities, and as adding operational features intended to help teams move models from experimentation into production use. On April 22, 2026, Google announced Gemini Enterprise Agent Platform as the replacement evolution of Vertex AI. == History == Google Cloud announced the general availability of Vertex AI on May 18, 2021, at the Google I/O developer conference. The platform was designed to consolidate Google Cloud's previously separate ML offerings, including AutoML and the legacy AI Platform, into a single system. At launch, Google claimed that Vertex AI required roughly 80% fewer lines of code to train a model compared to competing platforms. In June 2023, Google made generative AI support in Vertex AI generally available, giving developers access to foundation models including PaLM 2, Imagen, and Codey through the platform's Model Garden and the newly launched Generative AI Studio. At the time of this launch, Model Garden included over 60 models from Google and its partners. In August 2023, at the Google Cloud Next conference, Google announced further updates to Vertex AI, including the addition of third-party models such as Claude 2 from Anthropic and Llama 2 from Meta to the Model Garden, as well as new tools called Vertex AI Extensions for connecting models to APIs for real-time data retrieval. At the same event, Vertex AI Search and Conversation were made generally available, providing enterprise search and chatbot capabilities powered by foundation models. In April 2024, at Google Cloud Next, the company introduced Vertex AI Agent Builder, a no-code tool for creating AI-powered conversational agents built on top of Gemini large language models. This brought together the existing Vertex AI Search and Conversation products with new developer tools for building generative AI experiences. == Features == === Model training === Vertex AI supports both AutoML, which enables code-free model training on tabular, image, text, or video data, and custom training, which gives users full control over the ML framework, training code, and hyperparameter tuning. The platform provides serverless training as well as dedicated training clusters with GPU and TPU accelerators. Vertex AI Vizier handles automatic hyperparameter tuning, and Vertex AI Experiments allows comparison and tracking of training runs. === Model Garden === The Vertex AI Model Garden is a curated catalog of over 200 enterprise-ready models, including Google's own foundation models (such as Gemini, Imagen, and Veo), third-party models (such as Anthropic's Claude and Mistral AI models), and popular open-source models (such as Llama and Gemma). Models are accessible as fully managed model-as-a-service APIs. === Pipelines (workflow orchestration) === Vertex AI Pipelines provides managed orchestration of ML workflows and supports pipelines built with the Kubeflow Pipelines SDK, among other options described in Google Cloud documentation. === Vertex AI Studio === Vertex AI Studio provides tools for prompt design, testing, and model management, allowing developers to prototype and build generative AI applications using natural language, code, images, or video. === Agent Builder and Agent Engine === Vertex AI Agent Builder is a suite of products for building, deploying, and governing AI agents in production environments. It supports development with the open-source Agent Development Kit (ADK) and other frameworks. Vertex AI Agent Engine provides the underlying infrastructure for deploying and scaling agents, with support for enterprise security features including HIPAA compliance, customer-managed encryption keys (CMEK), and VPC Service Controls. === Generative AI tooling and model access === Google markets Vertex AI as providing access to Google foundation models (including the Gemini family) and developer tools such as Vertex AI Studio, along with a model catalog that includes Google and selected open source models (marketed as "Model Garden"). Google has also offered products within Vertex AI aimed at building generative search and conversational applications, including offerings named "Vertex AI Search" and "Vertex AI Conversation" as reported in 2023 coverage of platform updates. === MLOps tools === The platform includes a range of MLOps capabilities: Vertex AI Pipelines for orchestrating and automating ML workflows as reusable pipelines. Vertex AI Feature Store for serving, sharing, and reusing ML features across projects. Vertex AI Model Registry for storing, versioning, and managing trained models. Vertex AI Model Monitoring for detecting training-serving skew and inference drift in deployed models. Vertex Explainable AI for interpreting model predictions. Vertex AI Workbench for managed JupyterLab notebook environments integrated with Google Cloud Storage and BigQuery. == Industry recognition == Google was named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud AI Developer Services, a recognition that encompasses Vertex AI and its related offerings. Google was also recognized as a Leader in the 2024 Gartner Magic Quadrant for Data Science and Machine Learning Platforms and was named a Leader in the Forrester Wave for AI/ML Platforms, Q3 2024. In October 2025, Google was also named a Leader in the 2025 IDC (International Data Corporation) MarketScape for Worldwide GenAI Life-Cycle Foundation Model Software. == Pricing == Vertex AI uses a pay-as-you-go pricing model, with costs determined by the specific services consumed, including model training, prediction serving, and data storage. For generative AI tasks, pricing is based on a per-token model, with rates varying depending on the specific model used and whether tokens are input or output. Google offers a free tier for new users, which includes limited custom training hours and online prediction usage, along with an introductory US$300 in Google Cloud credits valid for 90 days. == Adoption == In the year following its 2021 launch, Google reported that usage of Vertex AI and BigQuery had driven 2.5 times more machine learning predictions compared to the prior year, and that active customers of Vertex AI Workbench had grown 25-fold over a six-month period. Early enterprise adopters included Ford, Wayfair, and Seagate, among others. Wayfair reported that it was able to run large model training jobs 5 to 10 times faster using the platform.
SAP NetWeaver Visual Composer
SAP NetWeaver Visual Composer is SAP’s web-based software modelling tool. It enables business process specialists and developers to create business application components, without coding. Visual Composer produces applications in a declarative form, enabling code-free execution mode for multiple runtime environments. It provides application lifecycle support by maintaining the connection between an application and its model throughout its lifecycle. Visual Composer is designed with an open architecture, which enables developers to extend its design-time environment and modelling language, as well as to integrate external data services. The tool aims to increase productivity by reducing development effort time, and narrowing the gap between application definition and implementation. Starting with a blank canvas, the Visual Composer user, typically a business process specialist, draws the application in Visual Composer Storyboard (workspace), without writing code, to prototype, design and produce applications. A typical workflow for creating, deploying and running an application using Visual Composer is: Create a model Discover data services and add them to the model Select necessary UI elements and add them to the model Connect model elements to define the model logic and data flow Edit the layout Arranging the UI elements and the controls of the application on forms and tables. Deploy the model This step includes compilation, validation and deployment to a selected environment. Run the application The application can run using different runtime environment (such as Adobe Flex and HTML). In 2014 a runtime environment was introduced that is utilizing HTML5 capabilities of SAPUI5.
Toad (software)
Toad is a database management toolset from Quest Software for managing relational and non-relational databases using SQL aimed at database developers, database administrators, and data analysts. The Toad toolset runs against Oracle, SQL Server, IBM DB2 (LUW & z/OS), SAP and MySQL. A Toad product for data preparation supports many data platforms. == History == A practicing Oracle DBA, Jim McDaniel, designed Toad for his own use in the mid-1990s. He called it Tool for Oracle Application Developers, shortened to "TOAD". McDaniel initially distributed the tool as shareware and later online as freeware. Quest Software acquired TOAD in October 1998. Quest Software itself was acquired by Dell in 2012 to form Dell Software. In June 2016, Dell announced the sale of their software division, including the Quest business, to Francisco Partners and Elliott Management Corporation. On October 31, 2016, the sale was finalized. On November 1, 2016, the sale of Dell Software to Francisco Partners and Elliott Management was completed, and the company re-launched as Quest Software. == Features == Connection Manager - Allow users to connect natively to the vendor’s database whether on-premise or DBaaS. Browser - Allow users to browse all the different database/schema objects and their properties effective management. Editor - A way to create and maintain scripts and database code with debugging and integration with source control. Unit Testing (Oracle) - Ensures code is functionally tested before it is released into production. Static code review (Oracle) - Ensures code meets required quality level using a rules-based system. SQL Optimization - Provides developers with a way to tune and optimize SQL statements and database code without relying on a DBA. Advanced optimization enables DBAs to tune SQL effectively in production. Scalability testing and database workload replay - Ensures that database code and SQL will scale properly before it gets released into production. == Books == Toad Pocket Reference for Oracle plsql 1st Edition by Jim McDaniel and Patrick McGrath, O'Reilly, 2002 (ISBN 0596003374, ISBN 978-0-596-00337-1) Toad Pocket Reference for Oracle 2nd Edition by Jeff Smith, Bert Scalzo, and Patrick McGrath, O'Reilly, 2005 (ISBN 0596009712, ISBN 978-0-596-00971-7) TOAD Handbook by Bert Scalzo and Dan Hotka, Sams, 2003 (ISBN 0672324865, ISBN 978-0-672-32486-4) TOAD Handbook 2nd Edition by Bert Scalzo and Dan Hotka, Addison-Wesley Professional, 2009 (ISBN 0321649109, ISBN 978-0-321-64910-2). TOAD Handbook 2nd Edition by Bert Scalzo and Dan Hotka, Addison-Wesley Professional, 2009 (ISBN 0321649109, ISBN 978-0-321-64910-2).
List & Label
List & Label is a professional reporting tool for software developers. It provides comprehensive design, print and export functions. The software component runs on Microsoft Windows and can be implemented in desktop, cloud and web applications. List & Label can be used to create user-defined dashboards, lists, invoices, forms and labels. It supports many development environments, frameworks and programming languages such as Microsoft Visual Studio, Embarcadero RAD Studio, .NET Framework, .NET Core, ASP.NET, C++, Delphi, Java, C Sharp and some more. List & Label either retrieves data from various sources via data binding, or works database independent. Reports are designed and created in the so-called List & Label Designer and then exported into a multitude of formats like PDF, Excel, XHTML and RTF. Since version 27 a web report designer for ASP.NET MVC is available. == History == The product was first released in 1992 by combit. The current version is 30. A new major version of List & Label is released every fall, usually in October. Updates are available several times a year via Service Pack. == Features == === Report Designer === The Designer enables users to graphically layout the report. It offers report objects such as tables, charts, crosstabs, gauges, HTML, conditionally formatted text, barcodes, matrix codes, and graphics, and is extensible using third-party add-ons. User applications can interact with the report via the programmable object model of the report. The real-time preview functionality allows users to view changes instantly. Usability features include layer and appearance management, enabling conditional logic to dynamically control the visibility of objects in reports. The Designer also supports the inclusion of multiple report containers in a single project, accommodating complex layouts such as parallel tables and charts. A formula wizard and support for scripting languages such as C# facilitate advanced calculations and logic. The Designer's object model (DOM) provides developers with the ability to modify layouts and behaviors programmatically. === Web Report Designer === The web report designer works browser-based and independent from printer drivers and spoolers - that makes deployments to the cloud easier. Just like the use of the Visual Studio deployment pipeline. === Data Sources === Depending on the programming language, the product offers automatic support for data sources: Databases such as Microsoft SQL Server, Oracle, MySQL, PostgreSQL, IBM Db2, SQLite, MariaDB, MongoDB, Cosmos DB XML data, CSV Business objects Data sources that can be accessed via OLE DB, ODBC or ADO.NET LINQ data and data from web services GraphQL Additionally, the product offers support for unbound data and can be extended to support other data sources via interfaces. === Output Options === Printer Image Formats (JPEG, BMP, EMF, TIFF, PNG, SVG, HEIF, WebP) Document Formats: PDF, PDF/A, Word (DOCX), Excel (XLS), PowerPoint (PPTX) HTML, XHTML, MHTML Barcodes Plain Text, RTF, CSV, JSON XML, ZIP, Email, JSON List & Label preview file === Target Audience === List & Label can be used in Windows development environments. While it competes most notably on the Microsoft .NET platform with other products such as Crystal Reports, SQL Server Reporting Services, ActiveReports, there are few competing products for other programming languages (e.g. Progress, Alaska Xbase++, Visual DataFlex). == Awards == Reader's Choice Award 2005–2008 Stevie Awards 2021: Best Technology for Data Visualization Top 100 Publisher Award Component Source 2013-2014, 2014-2015,2016, 2018, 2019, 2020, 2021, 2022
Local-first software
Local-first software is a software engineering approach in which an application stores its data primarily on the user's own device rather than on remote servers. Users can read and write data without an Internet connection, and changes are synchronized across devices in the background when connectivity is available. The approach differs from conventional cloud-based applications, where the server holds the authoritative copy of user data and the client acts as a thin client. The term was coined in a 2019 paper published by researchers at Ink & Switch, an independent research lab, and presented at the Onward! conference at ACM SIGPLAN. The paper, sometimes referred to as a manifesto, was authored by Martin Kleppmann, Adam Wiggins, Peter van Hardenberg, and Mark McGranaghan. == Background == Before the widespread adoption of Internet-connected software in the 2000s, most desktop applications stored data as files on the user's local disk. Users had direct access to their files and could copy, back up, or delete them at will. The rise of software as a service (SaaS) and cloud-based applications like Google Docs shifted data storage to centralized servers. While cloud applications made real-time collaboration across devices straightforward, they introduced a dependency on the service provider: if the provider discontinued the service or experienced an outage, users could lose access to their data. A related concept, "offline-first," emerged in the early 2010s and focused on making web applications resilient to network interruptions. The local-first approach built on these earlier efforts while placing greater emphasis on long-term data ownership and end-to-end encryption. == Origins == === Ink & Switch manifesto === Ink & Switch is an industrial research lab co-founded by Adam Wiggins, who had earlier co-founded Heroku. Martin Kleppmann, an associate professor in the Department of Computer Science and Technology at the University of Cambridge, was a co-author of the 2019 paper. The manifesto proposed seven "ideals" for local-first software: Fast — Operations respond without network round-trips. Multi-device — Data synchronizes across a user's devices. Offline — Users can read and write data without a network connection. Collaboration — Multiple users can work on the same data concurrently. Longevity — Data remains accessible even if the software vendor ceases operation. Privacy — End-to-end encryption protects user data. User control — The vendor cannot restrict how users access or use their data. The paper surveyed existing approaches to data storage and collaboration — ranging from email attachments and Dropbox-style file synchronization to web applications and mobile backends — and argued that none of them satisfied all seven ideals simultaneously. === Role of CRDTs === The manifesto identified conflict-free replicated data types (CRDTs) as a promising technical foundation for local-first applications. CRDTs are data structures that allow multiple replicas to be edited independently and then merged without conflicts, a property first formalized in research by Marc Shapiro and colleagues around 2011. Kleppmann and collaborators at Ink & Switch developed Automerge, an open-source CRDT library for JSON documents, to make these algorithms available to application developers. == Adoption and community == Developer interest in the local-first approach grew after the 2019 paper spread on Hacker News and at developer conferences In August 2023, Wired published a feature article on the movement, describing it as an effort to reduce reliance on large cloud providers. The first Local-First Conf took place on 30 May 2024 in Berlin, with talks by Kleppmann and developers from companies including Linear and Anytype. The community has continued to expand, with regular "LoFi" meetups, a podcast (localfirst.fm), and a third edition of the conference planned for Berlin in July 2026. == Criticisms and limitations == Developers and commentators have pointed out practical difficulties with the local-first approach. Synchronizing data between multiple devices that may be offline for extended periods introduces complexity that cloud-based architectures avoid. Conflict resolution, even with CRDTs, can produce results that are technically consistent but semantically unexpected to users. Schema migrations across thousands of client devices running different application versions pose another difficulty that does not arise with server-side databases. Web browsers impose storage limits and may evict locally stored data. Safari, for instance, has been reported to clear IndexedDB data after seven days of inactivity on a given site, which undermines the assumption that local data is persistent. There is also disagreement within the local-first community about whether a fully decentralized architecture is required. The original manifesto described decentralization as the "logical end goal," but a number of products that identify as local-first still depend on centralized servers for authentication, backup, or synchronization. In a talk at Local-First Conf 2024, Kleppmann said the seven ideals are better understood as a "gradient" rather than a strict checklist.