Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in. The initiative was created by Zendesk in June 2011 in collaboration with eight other founding member organizations including Atlassian, New Relic, OTRS, Pivotal Tracker, ServiceNow and SugarCRM. The first integration, between Zendesk and Atlassian's issue tracking product, Jira, was announced at the 2011 Atlassian Summit. By August 2011, 34 member companies had joined the initiative. A year after launching, over 50 organizations had joined. Within Zendesk instances this feature is branded as ticket sharing. == Basis == Support tools are generally built around a common paradigm that begins with a customer making a request or an incident report, these create a ticket. Each ticket has a progress status and is updated with annotations and attachments. These annotations and attachments may be visible to the customer (public), or only visible to analysts (private). Customers are notified of progress made on their ticket until it is complete. If the people necessary to complete a ticket are using separate support tools, additional overhead is introduced in maintaining the relevant information in the ticket in each tool while notifying the customer of progress made by each group in completing their ticket. For example, if a customer support issue is caused by a software bug and reported to a help desk using one system, and then the fix is documented by the developers in another, and analyzed in a customer relationship management tool, keeping the records in each system up-to-date and notifying the customer manually using a swivel chair approach is unnecessarily time-consuming and error-prone. If information is not transferred correctly, a customer may have to re-explain their problem each time their ticket is transferred. For systems with the Networked Help Desk API implemented, it is possible for several different applications related to a customer's support experience to synchronize data in one uniquely identified shared ticket. While many applications in these domains have implemented APIs that allow data to be imported, exported and modified, Network Help Desk provide a common standard for customer support information to automatically synchronize between several systems. Once implemented, two systems can quickly share tickets with just a configuration change as they both understand the same interface. Communication between two instances on a specific ticket occurs in three steps, an invitation agreement, sharing of ticket data and continued synchronization of tickets. The standard allows for "full delegation" (analysts in both systems each make public and private comments and synchronize status) as well as "partial delegation" where the instance receiving the ticket can only make private comments and status changes are not synchronized. Tickets may be shared with multiple instances. == Implementation list ==
Contrast-to-noise ratio
Contrast-to-noise ratio (CNR) is a measure used to determine image quality. CNR is similar to the metric signal-to-noise ratio (SNR), but subtracts a term before taking the ratio. This is important when there is a significant bias in an image, such as from haze. As can be seen in the picture at right, the intensity is rather high even though the features of the image are washed out by the haze. Thus this image may have a high SNR metric, but will have a low CNR metric. One way to define contrast-to-noise ratio is: C = | S A − S B | σ o {\displaystyle C={\frac {|S_{A}-S_{B}|}{\sigma _{o}}}} where SA and SB are signal intensities for signal producing structures A and B in the region of interest and σo is the standard deviation of the pure image noise.
OpenVINO
OpenVINO is an open-source software toolkit developed by Intel for optimizing and deploying deep learning models. It supports several popular model formats and categories, such as large language models, computer vision, and generative AI. OpenVINO is optimized for Intel hardware, but offers support for ARM/ARM64 processors. It sees great use in AI Sound Processing drivers when tied with Intel's Gaussian & Neural Accelerator (GNA). Based in C++, it extends API support for C and Python, as well as Node.js (in early preview). OpenVINO is cross-platform and free for use under Apache License 2.0. == Workflow == The simplest OpenVINO usage involves obtaining a model and running it as is. Yet for the best results, a more complete workflow is suggested: obtain a model in one of supported frameworks, convert the model to OpenVINO IR using the OpenVINO Converter tool, optimize the model, using training-time or post-training options provided by OpenVINO's NNCF. execute inference, using OpenVINO Runtime by specifying one of several inference modes. == OpenVINO model format == OpenVINO IR is the default format used to run inference. It is saved as a set of two files, .bin and .xml, containing weights and topology, respectively. It is obtained by converting a model from one of the supported frameworks, using the application's API or a dedicated converter. Models of the supported formats may also be used for inference directly, without prior conversion to OpenVINO IR. Such an approach is more convenient but offers fewer optimization options and lower performance, since the conversion is performed automatically before inference. Some pre-converted models can be found in the Hugging Face repository. The supported model formats are: PyTorch TensorFlow TensorFlow Lite ONNX (including formats that may be serialized to ONNX) PaddlePaddle JAX/Flax == OS support == OpenVINO runs on Windows, Linux and MacOS.
Predictions of the end of Wikipedia
Various observers have predicted the end of Wikipedia since it rose to prominence, with potential pitfalls from lack of quality-control, artificial intelligence or inconsistencies among contributors. Alternative online encyclopedias have been proposed as replacements for Wikipedia, including WolframAlpha, as well as the both now-defunct Knol (from Google) and Owl (from AOL). A 2013 review raised alarms regarding Wikipedia's shortcomings on hoaxes, on vandalism, an imbalance of material, and inadequate quality control of articles. Earlier critiques lamented the vulgar content and absence of sufficient references in articles. Others suggest that the unwarranted deletion of useful articles from Wikipedia may portend its end, which itself inspired the creation of the now inactive Deletionpedia. Contrary to such predictions, Wikipedia has constantly grown in both size and influence. Recent developments with artificial intelligence in Wikimedia projects have prompted new predictions that AI applications, which consume free and open content, will replace Wikipedia. == Personnel == Wikipedia is crowdsourced by a few million volunteer editors. Of the millions of registered editors, only tens of thousands contribute the majority of its contents, and a few thousand do quality control and maintenance work. As the encyclopedia expanded in the 2010s, the number of active editors did not grow proportionately. Various sources predicted that Wikipedia will eventually have too few editors to be functional and collapse from lack of participation. English Wikipedia has 818 volunteer administrators who perform various functions, including functions similar to those carried out by a forum moderator. Critics have described their actions as harsh, bureaucratic, biased, unfair, or capricious and predicted that the resulting outrage would lead to the site's closure. Various 2012 articles reported that a decline in English Wikipedia's recruitment of new administrators could end Wikipedia. === Decline in editors (2014–2015) === A 2014 trend analysis published in The Economist stated that "The number of editors for the English-language version has fallen by a third in seven years." The attrition rate for active editors in English Wikipedia was described by The Economist as substantially higher than in other (non-English) Wikipedias. It reported that in other languages, the number of "active editors" (those with at least five edits per month) has been relatively constant since 2008: some 42,000 editors, with narrow seasonal variances of about 2,000 editors up or down. In the English Wikipedia, the number of active editors peaked in 2007 at about 50,000 editors, and fell to 30,000 editors in 2014. Given that the trend analysis published in The Economist presented the number of active editors for non-English Wikipedias as remaining relatively constant, sustaining their numbers at approximately 42,000 active editors, the contrast pointed to the effectiveness of Wikipedia in those languages to retain their active editors on a renewable and sustained basis. Though different language versions of Wikipedia have different policies, no comment identified a particular policy difference as potentially making a difference in the rate of editor attrition for English Wikipedia. Editor count showed a slight uptick a year later, and no clear trend after that. In a 2013 article, Tom Simonite of MIT Technology Review said that for several years running, the number of Wikipedia editors had been falling, and cited the bureaucratic structure and rules as a factor. Simonite alleged that some Wikipedians use the labyrinthine rules and guidelines to dominate others and have a vested interest in keeping the status quo. A January 2016 article in Time by Chris Wilson said Wikipedia might lose many editors because a collaboration of occasional editors and smart software will take the lead. Andrew Lih and Andrew Brown both maintain editing Wikipedia with smartphones is difficult and discourages new potential contributors. Lih alleges there is serious disagreement among existing contributors on how to resolve this. In 2015, Lih feared for Wikipedia's long-term future while Brown feared problems with Wikipedia would remain and rival encyclopedias would not replace it. == Viewers and fundraisers == As of 2015, with more viewing by smartphones, there had been a marked decline in persons who viewed Wikipedia from their computers, and according to The Washington Post "[people are] far less likely to donate". At the time, the Wikimedia Foundation reported reserves equivalent to one year's budgeted expenditures. On the other hand, the number of paid staff had ballooned, so those expenses increased. In 2021, Andreas Kolbe, a former co-editor-in-chief of The Signpost, wrote that the Wikimedia Foundation was reaching its 10-year goal of a US$100 million endowment, five years earlier than planned, which may surprise donors and users around the world who regularly see Wikipedia fundraising banners. He also said accounting methods disguise the size of operating surpluses, top managers earn $300,000 – 400,000 a year, and over 40 people work exclusively on fundraising. == Artificial intelligence == Wikipedia faces a decline in human visitors, raising concerns about its long-term sustainability and community participation. The Wikimedia Foundation (WMF), when reporting this decline, attributed this in part to the lack of clicks from users of large language models and search engines that are using content from Wikipedia. Data published in August 2025 showed that after the launch of ChatGPT and the rise of other AI-powered search summaries, some types of articles on Wikipedia — especially those that closely resemble the kind of content ChatGPT produces — experienced a noticeable drop in readership. Overall human pageviews reportedly fell by about 8% between 2024 and 2025, suggesting that AI-overviews and chatbots are increasingly being used in place of direct visits to Wikipedia. According to industry web analytics data, ChatGPT's estimated monthly web traffic surpassed that of Wikipedia since May 2025, as visits to ChatGPT continued to grow while Wikipedia’s total site traffic declined. == Timeline of predictions == On the eve of the 20th anniversary of Wikipedia, associate professor of the Department of Communication Studies at Northeastern University Joseph Reagle conducted a retrospective study of numerous "predictions of the ends of Wikipedia" over two decades, divided into chronological waves: "Early growth (2001–2002)", "Nascent identity (2001–2005)", "Production model (2005–2010)", "Contributor attrition (2009–2017)" and the current period "(2020–)". Each wave brought its distinctive fatal predictions, which never came true; as a result, Reagle concluded Wikipedia was not in danger. Concern grew in 2023 that the ubiquity and proliferation of artificial intelligence (AI) may adversely affect Wikipedia. Rapid improvements and widespread application of AI may render Wikipedia obsolete or reduce its importance. A 2023 study found that AI, when applied to Wikipedia, works most efficiently for error-correction, while Wikipedia still needs to be written by humans.
ProVisual Engine
The ProVisual Engine is an AI-powered imaging system developed by Samsung Electronics for mobile devices. It was introduced in 2024 with the Galaxy S24 series as a component of Samsung's Galaxy AI ecosystem, providing advanced image processing to enhance image quality in photography and videography. == Overview == The ProVisual Engine processes images using adaptive scene recognition, real-time optimization, and advanced image processing. It adjusts color accuracy, dynamic range, and noise levels, providing both automated and manual controls to accommodate various user preferences. == Features == The ProVisual Engine encompasses several features. === Quad Tele System === The Quad Tele System features 2x, 3x, 5x, and 10x optical zoom, supported by digital processing to enhance zoom clarity and detail. It incorporates Image Signal Processing (ISP) to refine detail retention, reduce noise, and enhance image clarity at different zoom levels while minimizing distortion. === Nightography === Nightography utilizes noise reduction techniques and advanced sensor technology to enhance low-light photography. By adjusting exposure and minimizing motion blur, the system helps produce more precise and more detailed images in dark environments for both photos and videos. === Generative Edit === Generative Edit allows for object removal, background expansion, and intelligent resizing. It reconstructs missing areas by filling backgrounds and completing cut-off objects, adjusting composition while preserving image integrity and refinement. === Expert RAW === Expert RAW allows users to capture RAW images directly from the camera app for advanced shooting and editing. It includes HDR (High Dynamic Range) support to enhance detail and dynamic range. The ProVisual Engine utilizes multi-frame processing to generate RAW images with increased clarity and depth for post-processing. === Enhance-X and Camera Shift === Enhance-X is an AI-based image processing tool that applies upscaling, noise reduction, and sharpening. Its Camera Shift feature adjusts the perceived camera height by modifying framing and proportions. A recent update extended support to human and pet images. == Compatible devices == As of 2025, the ProVisual Engine is available on the following devices: === Galaxy S series === Galaxy S26 Series (Galaxy S26, S26+. S26 Ultra) Galaxy S25 Series (Galaxy S25, S25+, S25 Edge, S25 Ultra, S25 FE) Galaxy S24 Series (Galaxy S24, S24+, S24 Ultra) === Galaxy Z series === Galaxy Z Fold 7 Galaxy Z Flip 7, Z Flip 7 FE Galaxy Z Fold 6 Galaxy Z Flip 6 === Galaxy Tab S series === Galaxy Tab S10 series (Tab S10+, Tab S10 Ultra) Galaxy Tab S9 series (Tab S9, Tab S9+, Tab S9 Ultra) === Galaxy Z series === Galaxy Z Fold 7, Z Flip 7, Z Flip 7 FE Galaxy Z Fold 6, Z Flip 6 === Galaxy Tab S series === Galaxy Tab S10 series (Tab S10+, Tab S10 Ultra) Galaxy Tab S9 series (Tab S9, Tab S9+, Tab S9 Ultra) Note: Quad Tele System refers to the multi-telephoto setup (2×, 3×, 5×, 10×) available only on the Ultra models (S24 Ultra and S25 Ultra). Note: On Galaxy Tab models, only Enhance-X editing features are supported; the Expert RAW camera app is not available.
Foveated imaging
Foveated imaging is a digital image processing technique in which the image resolution, or amount of detail, varies across the image according to one or more "fixation points". A fixation point indicates the highest resolution region of the image and corresponds to the center of the eye's retina, the fovea. The location of a fixation point may be specified in many ways. For example, when viewing an image on a computer monitor, one may specify a fixation using a pointing device, like a computer mouse. Eye trackers which precisely measure the eye's position and movement are also commonly used to determine fixation points in perception experiments. When the display is manipulated with the use of an eye tracker, this is known as a gaze contingent display. Fixations may also be determined automatically using computer algorithms. Some common applications of foveated imaging include imaging sensor hardware and image compression. For descriptions of these and other applications, see the list below. Miniaturized foveated imaging systems can be realized by high-resolution 3D printing of multi-lens objectives directly on a CMOS (Complementary metal-oxide-semiconductor) chip. Foveated imaging is also commonly referred to as space variant imaging or gaze contingent imaging. == Applications == === Compression === Contrast sensitivity falls off dramatically as one moves from the center of the retina to the periphery. In lossy image compression, one may take advantage of this fact in order to compactly encode images. If one knows the viewer's approximate point of gaze, one may reduce the amount of information contained in the image as the distance from the point of gaze increases. Because the fall-off in the eye's resolution is dramatic, the potential reduction in display information can be substantial. Also, foveation encoding may be applied to the image before other types of image compression are applied and therefore can result in a multiplicative reduction. === Foveated sensors === Foveated sensors are multiresolution hardware devices that allow image data to be collected with higher resolution concentrated at a fixation point. An advantage to using foveated sensor hardware is that the image collection and encoding can occur much faster than in a system that post-processes a high resolution image in software. === Simulation === Foveated imaging has been used to simulate visual fields with arbitrary spatial resolution. For example, one may present video containing a blurred region representing a scotoma. By using an eye-tracker and holding the blurred region fixed relative to the viewer's gaze, the viewer will have a visual experience similar to that of a person with an actual scotoma. === Video gaming === Foveated rendering is a rendering optimization technique which uses an eye tracker integrated with a virtual reality headset to reduce the rendering workload by greatly reducing the image quality in the peripheral vision (outside of the zone gazed by the fovea).. However, other than the near-eye displays (e.g., virtual reality headset), foveated rendering is also suitable for large high-resolution display walls, desktop monitor, and even for smart phones. Over the time different foveated rendering techniques are proposed, for instance, adaptive resolution, geometric simplification, shading simplification and chromatic degradation, spatio-temporal deterioration . If we consider the variable sample distribution of physically-based rendering under the shader (e.g., hit/miss etc.), then this degradation strategies are applied on overall foveated rendering. At the CES 2016, SensoMotoric Instruments (SMI) demoed a new 250 Hz eye tracking system and a working foveated rendering solution. It resulted from a partnership with camera sensor manufacturer Omnivision who provided the camera hardware for the new system. The Apple Vision Pro mixed reality headset features dynamic foveated rendering provided by its visionOS operating system. === Quality assessment === Foveated imaging may be useful in providing a subjective image quality measure. Traditional image quality measures, such as peak signal-to-noise ratio, are typically performed on fixed resolution images and do not take into account some aspects of the human visual system, like the change in spatial resolution across the retina. A foveated quality index may therefore more accurately determine image quality as perceived by humans. === Image database retrieval === In databases that contain very high resolution images, such as a satellite image database, it may be desirable to interactively retrieve images in order to reduce retrieval time. Foveated imaging allows one to scan low resolution images and retrieve only high resolution portions as they are needed. This is sometimes called progressive transmission. == Example images ==
VP-Expert
VP-Expert is an artificial intelligence development tool that gained popularity in the late 1980s and early 1990s. Published by Paperback Software, VP-Expert was designed to facilitate the creation of rule-based expert systems, primarily for applications in business and industry. It was the best-selling expert-system software for microcomputers in the late 1980s. == History == VP-Expert was created by Brian Sawyer and published by Paperback Software in 1987. VP-Expert was widely adopted during the late 1980s. By April 1989, InfoWorld described it as "the best-selling expert-system software for personal computers." In June 1991, ownership of VP-Expert transferred from Paperback Software to WordTech Systems, Inc. following Paperback Software’s liquidation after a legal dispute with Lotus Development Corporation regarding its VP-Planner spreadsheet. VP-Expert continued to receive positive reviews with InfoWorld stating in 1992 "for automatically creating simple expert systems and being able to edit them into more sophisticated applications, hardly a better product exists than VP-Expert". == Features == VP-Expert used an inference engine based on backward chaining to reach conclusions through English-like if/then rules. It operated through a text interface and included an explanation facility that showed the reasoning steps used to justify its conclusions. == Applications == VP-Expert found applications across various domains. In environmental analysis, researchers used VP-Expert to develop a knowledge-based system for analyzing the impact of particulate matter air pollution on human health. In engineering design, VP-Expert was utilized in the creation of a prototype expert system to assist in fishway design. In aviation management, the tool was employed to develop an expert system aimed at maximizing airport capacity while adhering to noise-mitigation plans. == Limitations == While VP-Expert offered certain advantages, it also had limitations. Its rule-based approach could become challenging to manage for large and complex knowledge bases, and the process of eliciting and encoding knowledge from experts could be time-consuming and difficult.