In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an extension of computer telephony integration (CTI). == Overview == The interactions between callers and customer service representatives are supported by the collective system of computers, telephones and the Internet. The shift from CTI to contact center telephony is marked by the sheer change in the customer’s behavior when it comes to communication. Means customers are no longer confined only to voice-based communication i.e. phone to connect with their customer service departments. In addition, they are making use of email, SMS, chat, social media, and other virtual contact channels. This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non-voice (data). Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication applications, and collaboration servers is no more an obligation. Neither is the need to invest resources for their upgrade, repair, maintenance and security as cloud vendor would be responsible for the same. == India == India, a popular call center business process outsourcing destination, often uses a cloud-based phone system in order to cut operational expenses and downtime, and increase connectivity. == Promotion == Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place. The combination can manage not just sales and marketing but also deliver excellent post-sales customer service or technical support to allow customers derive the most from their products or services. Hence, it’s becoming instrumental in increasing customer satisfaction and loyalty and most of the call center services in India are taking refuge from it. The entire contact center telephony service can be availed by professionals over a browser. Hence, businesses can leverage the concept of BYOD (bring your own device) and mobility and serve their customers well using mobile applications. According to market analysts, BYOD increases satisfaction among workforce, and hence their individual and collective productivity as well. BYOD programme significantly reduces the TCO (total cost of ownership) as professionals prefer to work with their own devices rather than using company-provisioned devices. Next, they tend to be more caring towards such devices and can even shell out money to update and upgrade those when required. Integration of IM, along with audio and video conferencing services helps call center or contact center representatives to get real time assistance from their peers or seniors to resolve any complex issues. They can internally exchange information and knowledge articles as and when required. Real-time call monitoring/barging system can be used by quality assessment team to provide important guidelines to agents to maintain the standard of the service as per industry norms. Integrated recording feature is helpful for internal training and quality purposes to improve productivity and customer satisfaction in equal measures. It also helps in getting business insights and improving products or services to gain deeper penetration into the market.
Cumulus (software)
Cumulus is a digital asset management software designed for client/server system which is developed by Canto Software. The product makes use of metadata for indexing, organizing, and searching. == History == Cumulus was first released as a Macintosh application in 1992, and was named by Apple Computer as the "Most Innovative Product of 1992". Cumulus introduced search capabilities beyond those available in the Macintosh at the time, particularly relating to thumbnails. Cumulus 1.0 was a single-user product with no network capabilities. Among the main features of Cumulus 1.0, the search function automatically generated previews and contained support for the included AppleTalk – Peer-to-Peer – network. Cumulus 2.5 was available in five different languages and received the 1993 MacUser magazine Eddy award for "Best Publishing & Graphics Utility". In 1995, Canto introduced the scanner software "Cirrus" to focus on the development of Cumulus. Cumulus 3, released in 1996, introduced a server version for the first time and contained the possibility to spread files over the Internet via the "Web Publisher". Since Apple offered Cumulus 3 with its "Workgroup Server" as a bundle, Cumulus became one of the leading digital asset management systems. Cumulus 4 was the first version that was network-ready, and was available for Macintosh, Windows and UNIX operating systems allowing for cross-platform file sharing. Released in 1998, the support of Solaris was discounted later. Cumulus 5 modified the software core to use an open architecture providing an API to external systems and databases. The open architecture of Cumulus 5 also enabled a more functional bridge between Cumulus and the Internet. Cumulus 6 introduced Embedded Java Plugin (EJP) which allowed system integrators to build custom Java plug-ins in order to extend the functionality of the Cumulus client. Cumulus 6.5 marked the end of the Cumulus Single User Edition product, which was licensed to MediaDex for further development and distribution. Cumulus 7 was introduced summer of 2006. Cumulus 8 was released in June 2009, with new indexing capabilities taking advantage of multicore/multiprocessor systems, and ability to manage a wider variety of file formats. Cumulus 8.5 was released in May 2011. Support was added for multilingual metadata, sometimes referred to as "World Metadata." Cumulus Sites was updated to support metadata editing and file uploads. Cumulus 8.6 was released in July 2012, and contains an updated user interface for the administration of Cumulus Sites and additional features for web-based administration of Cumulus. Other additions include features for collaboration links, multi-language support and automated version control. Cumulus 9 was released in September 2013 and introduced a new Web Client User Interface and the Cumulus Video Cloud. The Cumulus Web Client UI was redesigned to provide users with a modern, easy-to-use interface to support and guide the user while addressing modern business needs. The Cumulus Video Cloud extends the Cumulus video handling capabilities to add conversion and global streaming. Cumulus 9 also saw the addition of upload collection links which allow external collaborators to drag and drop files directly into Cumulus without needing a Cumulus account. Cumulus 9.1 was released in May 2014 and introduced the Adobe Drive Adapter for Cumulus which allows users to browse and search digital assets in Cumulus directly from Adobe work environments such as Photoshop, InDesign, Illustrator, Premier and other Adobe applications. Cumulus 10 (Cumulus X) was released July 2015 and introduced two mobile-friendly products: the Cumulus app and Portals. The Cumulus app on iOS was designed to allow users to collaborate either on an iPhone or iPad. Portals is the read-only version of the Cumulus Web Client where users can work with assets that admins allow. Cumulus 10.1 was introduced in January 2016 and included the InDesign Client integration where users can work with Adobe InDesign while accessing their assets from Cumulus. Cumulus 10.2 was introduced in September 2016 and brought the Media Delivery Cloud using Amazon Web Services (AWS). It allows users to manage their media rendition in a single source and distribute media files globally across different channels and devices. Cumulus 10.2.3 was released in February 2017 and came with a "crop and customize photos" feature for Portals and the Web Client. == Product overview == The cataloging of the file via upload into the archive is where Cumulus transfers maximum information about the file from the metadata. For image or photo files, this is typically Exif and IPTC data. The metadata is mainly used to search the archive. The use of embargo data supports license management for copyrighted material. The managed files can be cataloged and their usage can be set. The indexing is based on a predefined taxonomy, which is governed by the internal rules of the organization or by industry standards. You can specify whether files can only be used for specific purposes or only by certain groups of people. The production management system includes version management for files. Via the publication function, the files can be distributed directly via links or e-mails. It's also possible to access from the outside via the Cumulus Portals web interface, which allows a read access to released content from the catalog. There are different variants, starting with the "Workgroup archive server" up to the "Enterprise Business Server" for large companies. Both server and client are extensible through a Java-based plug-in architecture. Since version 7.0, there is a web application based on Ajax with a separate user interface. For access to the Cumulus catalog on mobile, there has been an application for Apple devices based on iOS since 2010. == Miscellaneous == In 2015, Cumulus developer Canto established the first Canto digital asset management (DAM) event. The event is held annually in Berlin. The Henry Stewart team has been hosting DAM conferences since 2006.
R.U.R.
R.U.R. is a 1920 science fiction play by the Czech writer Karel Čapek. "R.U.R." stands for Rossumovi Univerzální Roboti (Rossum's Universal Robots, a phrase that has been used as a subtitle in English versions). The play had its world premiere on 2 January 1921 in Hradec Králové. It introduced the word "robot" to the English language and to science fiction as a whole. R.U.R. became influential soon after its publication. By 1923, it had been translated into thirty languages. R.U.R. was successful in its time in Europe and North America. Čapek later took a different approach to the same theme in his 1936 novel War with the Newts, in which non-humans become a servant-class in human society. == Characters == Parentheses indicate names which vary according to translation. On the meaning of the names, see Ivan Klíma: Karel Čapek: Life and Work (2002). == Plot == === Synopsis === The play begins in a factory that makes artificial workers from synthetic organic matter. (As living creatures of artificial flesh and blood, that later terminology would call androids, the playwright's 'roboti' differ from later fictional and scientific concepts of inorganic constructs.) Robots may be mistaken for humans but have no original thoughts. Though most are content to work for humans, eventually a rebellion causes the extinction of the human race. === Prologue (Act I in the Selver translation) === Helena, the daughter of the president of a major industrial power, arrives at the island factory of Rossum's Universal Robots. Here, she meets Domin, the General Manager of R.U.R., who relates to her the history of the company. Rossum had come to the island in 1920 to study marine biology. In 1932, Rossum had invented a substance like organic matter, though with a different chemical composition. He argued with his nephew about their motivations for creating artificial life. While the elder wanted to create animals to prove or disprove the existence of God, his nephew only wanted to become rich. Young Rossum finally locked away his uncle in a lab to play with the monstrosities he had created and created thousands of robots. By the time the play takes place (circa the year 2000), robots are cheap and available all over the world. They have become essential for industry. After meeting the heads of R.U.R., Helena reveals that she is a representative of the League of Humanity, an organization that wishes to liberate the robots. The managers of the factory find this absurd. They see robots as appliances. Helena asks that the robots be paid, but according to R.U.R. management, the robots do not "like" anything. Eventually Helena is convinced that the League of Humanity is a waste of money, but still argues robots have a "soul". Later, Domin confesses that he loves Helena and forces her into an engagement. === Act I (Act II in Selver) === Ten years have passed. Helena and her nurse Nana discuss current events, the decline in human births in particular. Helena and Domin reminisce about the day they met and summarize the last ten years of world history, which has been shaped by the new worldwide robot-based economy. Helena meets Dr. Gall's new experiment, Radius. Dr. Gall describes his experimental robotess, also named Helena. Both are more advanced, fully-featured robots. In secret, Helena burns the formula required to create robots. The revolt of the robots reaches Rossum's island as the act ends. === Act II (Act III in Selver) === The characters sense that the very universality of the robots presents a danger. Echoing the story of the Tower of Babel, the characters discuss whether creating national robots who were unable to communicate beyond their languages would have been a good idea. As robot forces lay siege to the factory, Helena reveals she has burned the formula necessary to make new robots. The characters lament the end of humanity and defend their actions, despite the fact that their imminent deaths are a direct result of their choices. Busman is killed while attempting to negotiate a peace with the robots. The robots storm the factory and kill all the humans except for Alquist, the company's Clerk of the Works (Head of Construction). The robots spare him because they recognize that "He works with his hands like a robot. He builds houses. He can work." === Act III (Epilogue in Selver) === Years have passed. Alquist, who still lives, attempts to recreate the formula that Helena destroyed. He is a mechanical engineer, though, with insufficient knowledge of biochemistry, so he has made little progress. The robot government has searched for surviving humans to help Alquist and found none alive. Officials from the robot government beg him to complete the formula, even if it means he will have to kill and dissect other robots for it. Alquist yields. He will kill and dissect robots, thus completing the circle of violence begun in Act Two. Alquist is disgusted. Robot Primus and Helena develop human feelings and fall in love. Playing a hunch, Alquist threatens to dissect Primus and then Helena; each begs him to take him- or herself and spare the other. Alquist now realizes that Primus and Helena are the new Adam and Eve, and gives the charge of the world to them. == Čapek's conception of robots == The robots described in Čapek's play are not robots in the popularly understood sense of an automaton. They are not mechanical devices, but rather artificial biological organisms that may be mistaken for humans. A comic scene at the beginning of the play shows Helena arguing with her future husband, Harry Domin, because she cannot believe his secretary is a robotess: His robots resemble more modern conceptions of man-made life forms, such as the Replicants in Blade Runner, the "hosts" in the Westworld TV series and the humanoid Cylons in the re-imagined Battlestar Galactica, but in Čapek's time there was no conception of modern genetic engineering (DNA's role in heredity was not confirmed until 1952). There are descriptions of kneading-troughs for robot skin, great vats for liver and brains, and a factory for producing bones. Nerve fibers, arteries, and intestines are spun on factory bobbins, while the robots themselves are assembled like automobiles. Čapek's robots are living biological beings, but they are still assembled, as opposed to grown or born. One critic has described Čapek's robots as epitomizing "the traumatic transformation of modern society by the First World War and the Fordist assembly line". === Origin of the word robot === The play introduced the word robot, which displaced older words such as "automaton" or "android" in languages around the world. In an article in Lidové noviny, Karel Čapek named his brother Josef as the true inventor of the word. In Czech, robota means forced labour of the kind that serfs had to perform on their masters' lands and is derived from rab, meaning "slave". The name Rossum is an allusion to the Czech word rozum, meaning "reason", "wisdom", "intellect" or "common sense". It has been suggested that the allusion might be preserved by translating "Rossum" as "Reason" but only the Majer/Porter version translates the word as "Reason". == Production history and translations == The work was published in two differing versions in Prague by Aventinum, first in 1920, followed by a revised version in 1921. After being postponed, it premiered at the city's National Theatre on 25 January 1921, although an amateur group had by then already presented a production. By 1921, Paul Selver translated either the original 1920 edition of R.U.R. or a manuscript copy close to this version into English. He probably translated the play freelance, and sold it to St Martin's Theatre in London. Selver's translation was adapted for the British stage by Nigel Playfair in 1922, but it was not produced straight away. Later that year performance rights for the U.S. and Canada were sold to the New York Theatre Guild, perhaps during Lawrence Langner's visit to Britain. Playfair's version included several changes to Čapek's original play, such as renaming the acts (the prologue became act one, and the heavily abridged final act became the epilogue), omitting around sixty lines (including most of Alquist's final speech), adding several more lines, and removing the robot character Damon (giving his lines to Radius). The omission of some lines may have been censorship from the Lord Chamberlain's Office, or self-censorship in anticipation of this, while some other changes might have been made by Čapek himself if Selver was working from a manuscript copy. An edition of Playfair's adaptation was published by the Oxford University Press in 1923, and Selver went on to write a satiric novel One, Two, Three (1926) based on his experiences getting R.U.R. staged. The American première was produced by the Theatre Guild at the Garrick Theatre in New York City in October 1922, where it ran for 184 performances. In the first performance, Domin was portrayed by Basil Sydney,
YouNoodle
YouNoodle, Inc. is a San Francisco-based company, with offices in Barcelona and Santiago, founded in 2010, building a platform for entrepreneurship competitions all over the world. YouNoodle matches entrepreneurs with competitions, accelerators, and startup programs, and provides a judging and voting SaaS platform to university, non-profit, government and enterprise clients organizing innovation challenges and competitions. Stanford's BASES, UC Berkeley LAUNCH, Start-Up Chile, Amazon Startup Challenge, and NASA are all running one or more competitions on YouNoodle's platform. == History and structure == YouNoodle was founded by Rebeca Hwang and Torsten Kolind in 2010. The company was spun off a project started by Bob Goodson (Quid) and Kirill Makharinsky (Enki) in 2007 with support from Peter Thiel (Founders Fund), Max Levchin (PayPal) and Charles Lho (Amicus Group), founding investor and Chairman of YouNoodle today. This project also spawned Quid (Goodson) and indirectly Ostrovok (Makharinsky). Although also named YouNoodle, this project/company was discontinued in 2010, when the three new entities started operations. The founders of the 2007-2010 entity were Goodson and Makharinsky, both former students of the University of Oxford. Goodson had studied medieval English literature before moving from Oxford to California when Levchin, the co-founder of PayPal, invited him to join a start-up there. Makharinsky's degree was in applied mathematics, and he was also encouraged to pursue opportunities in the United States by Levchin. Other significant employees included Hwang (co-founder of today's YouNoodle), a Stanford University doctoral student whose research is into social network theory. == Startup predictor == YouNoodle's now discontinued "Startup predictor", part of the 2007-2010 entity and developed by Makharinsky and Hwang, used mathematical models to predict the success of new businesses. The user fills in a questionnaire, which takes about half an hour to complete and concentrates on the business concept, finances, founders and advisers. Because the procedure was designed for new companies, questions on revenue and traffic are not included. The site then provided an estimate of what the company's value will be after three years and a score from 1 to 1000 representing its value as an investment. The service was free for the startups themselves, but YouNoodle intended to charge third parties for access to the results. The level of detail required by the questionnaire makes it difficult for people without inside knowledge of a company to provide the data for a prediction on their own. The company's founders have declined to explain the algorithm in detail, but state that it takes into account the entrepreneurs' experience, networks and mutual relations. Information provided by companies which use the site's networking features is used to improve the algorithm. As of August 2008, the algorithm was based on data from 3,000 startups. In the same month the company had four patents pending on the technology.
Fuzzy concept
A fuzzy concept is an idea of which the boundaries of application can vary considerably according to context or conditions, instead of being fixed once and for all. That means the idea is somewhat vague or imprecise. Yet it is not unclear or meaningless. It has a definite meaning, which can often be made more exact with further elaboration and specification — including a closer definition of the context in which the concept is used. The inverse of a "fuzzy concept" is a "crisp concept" (i.e. a precise concept). Fuzzy concepts are often used to navigate imprecision in the real world, when precise information is not available and an approximate indication is sufficient to be helpful. Although the linguist George Philip Lakoff already defined the semantics of a fuzzy concept in 1973 (inspired by an unpublished 1971 paper by Eleanor Rosch,) the term "fuzzy concept" rarely received a standalone entry in dictionaries, handbooks and encyclopedias. Sometimes it was defined in encyclopedia articles on fuzzy logic, or it was simply equated with a mathematical “fuzzy set”. A fuzzy concept can be "fuzzy" for many different reasons in different contexts. This makes it harder to provide a precise definition that covers all cases. Paradoxically, the definition of fuzzy concepts may itself be somewhat "fuzzy". Lotfi A. Zadeh, known as "the father of fuzzy logic", claimed that "vagueness connotes insufficient specificity, whereas fuzziness connotes unsharpness of class boundaries". Not all scholars agree. With increasing academic literature on the subject, the term "fuzzy concept" is now more widely recognized as a philosophical, linguistic or scientific category, and the study of the characteristics of fuzzy concepts and fuzzy language is known as fuzzy semantics. “Fuzzy logic” has become a generic term for many different kinds of many-valued logics, and is applied in many different areas of research, computer programming and industrial design. For engineers, "Fuzziness is imprecision or vagueness of definition." For computer scientists, a fuzzy concept is an idea which is "to an extent applicable" in a situation. It means that the concept can have gradations of significance or unsharp (variable) boundaries of application — a "fuzzy statement" is a statement which is true "to some extent", and that extent can often be represented by a scaled value (a score). For mathematicians, a "fuzzy concept" is usually a fuzzy set or a combination of such sets (see fuzzy mathematics and fuzzy set theory). In cognitive linguistics, the things that belong to a "fuzzy category" exhibit gradations of family resemblance, and the borders of the category are not clearly defined. Through most of the 20th century, the idea of reasoning with fuzzy concepts faced considerable resistance from Western academic elites. They did not want to endorse the use of imprecise concepts in research or argumentation, and they often regarded fuzzy logic with suspicion, derision or even hostility. That may partly explain why the idea of a "fuzzy concept" did not get a separate entry in encyclopedias, handbooks and dictionaries. Yet although people might not be aware of it, the use of fuzzy concepts has risen gigantically in all walks of life from the 1970s onward. That is mainly due to advances in electronic engineering, fuzzy mathematics and digital computer programming. The new technology allows very complex inferences about "variations on a theme" to be anticipated and fixed in a program. The Perseverance Mars rover, a driverless NASA vehicle used to explore the Jezero crater on the planet Mars, features fuzzy logic programming that steers it through rough terrain. Similarly, to the North, the Chinese Mars rover Zhurong used fuzzy logic algorithms to calculate its travel route in Utopia Planitia from sensor data. New neuro-fuzzy computational methods make it possible for machines to identify, measure, adjust and respond to fine gradations of significance with great precision. It means that practically useful concepts can be coded, sharply defined, and applied to all kinds of tasks, even if ordinarily these concepts are never exactly defined. Nowadays engineers, statisticians and programmers often represent fuzzy concepts mathematically, using fuzzy logic, fuzzy values, fuzzy variables and fuzzy sets (see also fuzzy set theory). Fuzzy logic is not "woolly thinking", but a "precise logic of imprecision" which reasons with graded concepts and gradations of truth. Fuzzy concepts and fuzzy logic often play a significant role in artificial intelligence programming, for example because they can model human cognitive processes more easily than other methods. == Origins == Vagueness and fuzziness have probably always been a part of human experience. In the West, ancient texts show that philosophers and scientists were already thinking critically about this in classical antiquity. Most often, they regarded vagueness as a problem: as an obstacle to clear thinking, as a source of confusion, or as an evasive tactic. It got in the way of providing clear orientation, guidance, direction and leadership. Therefore, vagueness became associated with a hermeneutic of suspicion — it was considered as something to avoid, as something undesirable. By contrast, in the ancient Chinese tradition of Daoist thought of Laozi and Zhuang Zhou, "vagueness is not regarded with suspicion, but is simply an acknowledged characteristic of the world around us" — a subject for meditation and a source of insight. === Sorites paradox === The ancient Sorites paradox raised the logical problem, of how we could exactly define the threshold at which a change in quantitative gradation turns into a qualitative or categorical difference. With some physical processes, this threshold seems relatively easy to identify. For example, water turns into steam at 100 °C or 212 °F. Of course, the boiling point depends partly on atmospheric pressure, which decreases at higher altitudes; it is also affected by the level of humidity — in that sense, the boiling point is "somewhat fuzzy", because it can vary under different conditions. Nevertheless, for every altitude, level of air pressure and degree of humidity, we can predict accurately what the boiling point will be, if we know the relevant conditions. With many other processes and gradations, however, the point of change is much more difficult to locate, and remains somewhat vague. Thus, the boundaries between qualitatively different things may be unsharp: we know that there are boundaries, but we cannot define them exactly. For example, to identify "the oldest city in the world", we have to define what counts as a city, and at what point a growing human settlement becomes a city. === The continuum fallacy and Loki's wager === According to the modern idea of the continuum fallacy, the fact that a statement is to an extent vague, does not automatically mean that it has no validity. The question then arises, of how (by what method or approach) we could ascertain and define the validity that the fuzzy statement does have. The Nordic myth of Loki's wager suggested that concepts that lack precise meanings or lack precise boundaries of application cannot be operated with, because they evade any clear definition. However, the 20th-century idea of "fuzzy concepts" proposes that "somewhat vague terms" can be operated with, because we can explicate and define the variability of their application — by assigning numbers to gradations of applicability. This idea sounds simple enough, but it had large implications. === Precursors and pioneers === In Western civilization, the intellectual recognition of fuzzy concepts has been traced back to a diversity of famous and less well-known thinkers, including (among many others) Eubulides, Epicurus, Plato, Cicero, William Ockham and John Buridan, Georg Wilhelm Friedrich Hegel, Karl Marx and Friedrich Engels, Friedrich Nietzsche, William James, Hugh MacColl, Charles S. Peirce, Hans Reichenbach, Carl Gustav Hempel, Max Black, Arto Salomaa, Ludwig Wittgenstein, Jan Łukasiewicz, Emil Leon Post, Alfred Tarski, Georg Cantor, Nicolai A. Vasiliev, Kurt Gödel, Stanisław Jaśkowski, Willard Van Orman Quine, George J. Klir, Petr Hájek, Joseph Goguen, Ronald R. Yager, Enrique Héctor Ruspini, Jan Pavelka, Didier Dubois, Bernadette Bouchon-Meunier, and Donald Knuth. Across at least two and a half millennia, all of them had something to say about graded concepts with unsharp boundaries. This suggests at least that the awareness of the existence of concepts with "fuzzy" characteristics, in one form or another, has a very long history in human thought. Quite a few 20th century logicians, mathematicians and philosophers also tried to analyze the characteristics of fuzzy concepts as a recognized species, sometimes with the aid of some kind of many-valued logic or substructural logic. An early attempt in the post-WW2 era to create a mathematical theory of sets with gradations of
Cumulus (software)
Cumulus is a digital asset management software designed for client/server system which is developed by Canto Software. The product makes use of metadata for indexing, organizing, and searching. == History == Cumulus was first released as a Macintosh application in 1992, and was named by Apple Computer as the "Most Innovative Product of 1992". Cumulus introduced search capabilities beyond those available in the Macintosh at the time, particularly relating to thumbnails. Cumulus 1.0 was a single-user product with no network capabilities. Among the main features of Cumulus 1.0, the search function automatically generated previews and contained support for the included AppleTalk – Peer-to-Peer – network. Cumulus 2.5 was available in five different languages and received the 1993 MacUser magazine Eddy award for "Best Publishing & Graphics Utility". In 1995, Canto introduced the scanner software "Cirrus" to focus on the development of Cumulus. Cumulus 3, released in 1996, introduced a server version for the first time and contained the possibility to spread files over the Internet via the "Web Publisher". Since Apple offered Cumulus 3 with its "Workgroup Server" as a bundle, Cumulus became one of the leading digital asset management systems. Cumulus 4 was the first version that was network-ready, and was available for Macintosh, Windows and UNIX operating systems allowing for cross-platform file sharing. Released in 1998, the support of Solaris was discounted later. Cumulus 5 modified the software core to use an open architecture providing an API to external systems and databases. The open architecture of Cumulus 5 also enabled a more functional bridge between Cumulus and the Internet. Cumulus 6 introduced Embedded Java Plugin (EJP) which allowed system integrators to build custom Java plug-ins in order to extend the functionality of the Cumulus client. Cumulus 6.5 marked the end of the Cumulus Single User Edition product, which was licensed to MediaDex for further development and distribution. Cumulus 7 was introduced summer of 2006. Cumulus 8 was released in June 2009, with new indexing capabilities taking advantage of multicore/multiprocessor systems, and ability to manage a wider variety of file formats. Cumulus 8.5 was released in May 2011. Support was added for multilingual metadata, sometimes referred to as "World Metadata." Cumulus Sites was updated to support metadata editing and file uploads. Cumulus 8.6 was released in July 2012, and contains an updated user interface for the administration of Cumulus Sites and additional features for web-based administration of Cumulus. Other additions include features for collaboration links, multi-language support and automated version control. Cumulus 9 was released in September 2013 and introduced a new Web Client User Interface and the Cumulus Video Cloud. The Cumulus Web Client UI was redesigned to provide users with a modern, easy-to-use interface to support and guide the user while addressing modern business needs. The Cumulus Video Cloud extends the Cumulus video handling capabilities to add conversion and global streaming. Cumulus 9 also saw the addition of upload collection links which allow external collaborators to drag and drop files directly into Cumulus without needing a Cumulus account. Cumulus 9.1 was released in May 2014 and introduced the Adobe Drive Adapter for Cumulus which allows users to browse and search digital assets in Cumulus directly from Adobe work environments such as Photoshop, InDesign, Illustrator, Premier and other Adobe applications. Cumulus 10 (Cumulus X) was released July 2015 and introduced two mobile-friendly products: the Cumulus app and Portals. The Cumulus app on iOS was designed to allow users to collaborate either on an iPhone or iPad. Portals is the read-only version of the Cumulus Web Client where users can work with assets that admins allow. Cumulus 10.1 was introduced in January 2016 and included the InDesign Client integration where users can work with Adobe InDesign while accessing their assets from Cumulus. Cumulus 10.2 was introduced in September 2016 and brought the Media Delivery Cloud using Amazon Web Services (AWS). It allows users to manage their media rendition in a single source and distribute media files globally across different channels and devices. Cumulus 10.2.3 was released in February 2017 and came with a "crop and customize photos" feature for Portals and the Web Client. == Product overview == The cataloging of the file via upload into the archive is where Cumulus transfers maximum information about the file from the metadata. For image or photo files, this is typically Exif and IPTC data. The metadata is mainly used to search the archive. The use of embargo data supports license management for copyrighted material. The managed files can be cataloged and their usage can be set. The indexing is based on a predefined taxonomy, which is governed by the internal rules of the organization or by industry standards. You can specify whether files can only be used for specific purposes or only by certain groups of people. The production management system includes version management for files. Via the publication function, the files can be distributed directly via links or e-mails. It's also possible to access from the outside via the Cumulus Portals web interface, which allows a read access to released content from the catalog. There are different variants, starting with the "Workgroup archive server" up to the "Enterprise Business Server" for large companies. Both server and client are extensible through a Java-based plug-in architecture. Since version 7.0, there is a web application based on Ajax with a separate user interface. For access to the Cumulus catalog on mobile, there has been an application for Apple devices based on iOS since 2010. == Miscellaneous == In 2015, Cumulus developer Canto established the first Canto digital asset management (DAM) event. The event is held annually in Berlin. The Henry Stewart team has been hosting DAM conferences since 2006.
Agent mining
Agent mining is a research field that combines two areas of computer science: multiagent systems and data mining. It explores how intelligent computer agents can work together to discover, analyze, and learn from large amounts of data more effectively than traditional methods. == Historical context == The interaction and the integration between multiagent systems and data mining have a long history. The very early work on agent mining focused on agent-based knowledge discovery, agent-based distributed data mining, and agent-based distributed machine learning, and using data mining to enhance agent intelligence. The International Workshop on Agents and Data Mining Interaction has been held for more than 10 times, co-located with the International Conference on Autonomous Agents and Multi-Agent Systems. Several proceedings are available from Springer Lecture Notes in Computer Science.