Artificial intelligence in government

Artificial intelligence in government

Artificial intelligence (AI) has a range of uses in government. It can be used to further public policy objectives (in areas such as emergency services, health and welfare), as well as assist the public to interact with the government (through the use of virtual assistants, for example). According to the Harvard Business Review, "Applications of artificial intelligence to the public sector are broad and growing, with early experiments taking place around the world." Hila Mehr from the Ash Center for Democratic Governance and Innovation at Harvard University notes that AI in government is not new, with postal services using machine methods in the late 1990s to recognise handwriting on envelopes to automatically route letters. The use of AI in government comes with significant benefits, including efficiencies resulting in cost savings (for instance by reducing the number of front office staff) and reducing the opportunities for corruption. However, it also carries risks (described below). == Uses of AI in government == The potential uses of AI in government are wide and varied, with Deloitte considering that "Cognitive technologies could eventually revolutionize every facet of government operations". Mehr suggests that six types of government problems are appropriate for AI applications: Resource allocation—such as where administrative support is required to complete tasks more quickly. Large datasets—where these are too large for employees to work efficiently and multiple datasets could be combined to provide greater insights. Expert shortage—including where basic questions could be answered and niche issues can be learned. Predictable scenario—historical data makes the situation predictable. Procedural tasks refer to repetitive tasks in which the answers to inputs or outputs are binary. Diverse data—where data takes various forms (such as visual and linguistic) and needs to be summarized regularly. Mehr states that "While applications of AI in government work have not kept pace with the rapid expansion of AI in the private sector, the potential use cases in the public sector mirror common applications in the private sector." Potential and actual uses of AI in government can be divided into three broad categories: those that contribute to public policy objectives, those that assist public interactions with the government, and other uses. === Contributing to public policy objectives === There are a range of examples of where AI can contribute to public policy objectives. These include: Receiving benefits at job loss, retirement, bereavement and child birth almost immediately, in an automated way (thus without requiring any actions from citizens at all) Social insurance service provision Classifying emergency calls based on their urgency (like the system used by the Cincinnati Fire Department in the United States) Detecting and preventing the spread of diseases Assisting public servants in making welfare payments and immigration decisions Adjudicating bail hearings Triaging health care cases Monitoring social media for public feedback on policies Monitoring social media to identify emergency situations Identifying fraudulent benefits claims Predicting a crime and recommending optimal police presence Predicting traffic congestion and car accidents Anticipating road maintenance requirements Identifying breaches of health regulations Providing personalised education to students Marking exam papers Assisting with defence and national security (see Artificial intelligence § Military and Applications of artificial intelligence § Other fields in which AI methods are implemented respectively) Artificial Intelligence in China has been used to drive both political and economic markets. In 2019, Shanghai’s government rolled out 100 billion yuan to assist in funding enterprises that used AI to introduce 22 new policy agendas. Shanghai invested in these enterprises to attract top international talent in order to set up the Shanghai Municipal Big Data Center. City Brain AI is an urban management platform made by Alibaba. China uses City Brain AI to maintain a significant share of capital investment through public and state owned enterprises. The synergy between public and private sectors are more than capital-driven with City Brain AI. The blend of both public and private shareholding is only made out to be through the role of provincial and sub-provincial governments. Both hold control over the direction that City Brain AI makes both socially and economically. === Assisting public interactions with government === AI can be used to assist members of the public to interact with government and access government services, for example by: Answering questions using virtual assistants or chatbots (see below) Directing requests to the appropriate area within government Filling out forms Assisting with searching documents (e.g. IP Australia's trade mark search) Scheduling appointments Various governments, including those of Australia and Estonia, have implemented virtual assistants to aid citizens in navigating services, with applications ranging from tax inquiries to life-event registrations. === Gerrymandering === Gerrymandering is a method of influencing political process by drawing map boundaries in favor of incumbent parties. Academic researchers Wendy Tam Cho and Bruce Cain have proposed partially automating the map-drawing process with an AI system to reduce partisan gerrymandering. Even with this AI system, the process may still be manipulated to favor partisan interests, so the researchers emphasized the importance of transparency and human involvement. === Other uses === Other uses of AI in government include: Translation Language interpretation pioneered by the European Commission's Directorate General for Interpretation and Florika Fink-Hooijer. Drafting documents == Potential benefits == AI offers potential efficiencies and cost savings for the government. For example, Deloitte has estimated that automation could save US Government employees between 96.7 million to 1.2 billion hours a year, resulting in potential savings of between $3.3 billion to $41.1 billion a year. The Harvard Business Review has stated that while this may lead a government to reduce employee numbers, "Governments could instead choose to invest in the quality of its services. They can re-employ workers' time towards more rewarding work that requires lateral thinking, empathy, and creativity—all things at which humans continue to outperform even the most sophisticated AI program." == Risks == Risks associated with the use of AI in government include AI becoming susceptible to bias, a lack of transparency in how an AI application may make decisions, and the accountability for any such decisions. For example, a 2026 lawsuit alleged that the U.S. Department of Government Efficiency used ChatGPT to flag and cancel federal humanities grants, including projects on Jewish history and Israeli culture, over some objections from NEH officials, illustrating how automated decision-making could affect funding outcomes.

WaveMaker

WaveMaker is a Java-based low-code development platform designed for building software applications and platforms. The company, WaveMaker Inc., is based in Mountain View, California. The platform is intended to assist enterprises in speeding up their application development and IT modernization initiatives through low-code capabilities. Additionally, for independent software vendors (ISVs), WaveMaker serves as a customizable low-code component that integrates into their products. The WaveMaker Platform is a licensed software platform allowing organizations to establish their own end-to-application platform-as-a-service (PaaS) for the creation and operation of custom apps. It allows developers and business users to create apps that are customizable. These applications can seamlessly consume APIs, visualize data, and automatically adapt to multi-device responsive interfaces. WaveMaker's low-code platform allows organizations to deploy applications on either public or private cloud infrastructure. Containers can be deployed on top of virtual machines or directly on bare metal. The software features a graphical user interface (GUI) console for managing IT app infrastructure, leveraging the capabilities of Docker containerization. The solution offers functionalities for automating application deployment, managing the application lifecycle, overseeing release management, and controlling deployment workflows and access permissions: Apps for web, tablet, and smartphone interfaces Enterprise technologies like Java, Hibernate, Spring, AngularJS, JQuery Docker-provided APIs and CLI Software stack packaging, container provisioning, stack and app upgrading, replication, and fault tolerance == WaveMaker Studio == WaveMaker RAD Platform is built around WaveMaker Studio, a WYSIWYG rapid development tool that allows business users to compose an application using a drag-and-drop method. WaveMaker Studio supports rapid application development (RAD) for the web, similar to what products like PowerBuilder and Lotus Notes provided for client-server computing. WaveMaker Studio allows developers to produce an application once, then automatically adjust it for a particular target platform, whether a PC, mobile phone, or tablet. Applications created using the WaveMaker Studio follow a model–view–controller architecture. WaveMaker Studio has been downloaded more than two million times. The Studio community consists of 30,000 registered users. Applications generated by WaveMaker Studio are licensed under the Apache license. Studio 8 was released on September 25, 2015. The prior version, Studio 7, has some notable development milestones. It was based on AngularJS framework, previous Studio versions (6.7, 6.6, 6.5) use the Dojo Toolkit. Some of the features WaveMaker Studio 7 include: Automatic generation of Hibernate mapping, and Hibernate queries from database schema import. Automatic creation of Enterprise Data Widgets based on schema import. Each widget can display data from a database table as a grid or edit form. Edit form implements create, update, and delete functions automatically. WYSIWYG Ajax development studio runs in a browser. Deployment to Tomcat, IBM WebSphere, Weblogic, JBoss. Mashup tool to assemble web applications based on SOAP, REST and RSS web services, Java Services and databases. Supports existing CSS, HTML and Java code. The ability to deploy a standard Java .war file. == Technologies and frameworks == WaveMaker allows users to build applications that run on "Open Systems Stack" based on the following technologies and frameworks: AngularJS, Bootstrap, NVD3, HTML, CSS, Apache Cordova, Hibernate, Spring, Spring Security, Java. The various supported integrations include: Databases: Oracle, MySQL, Microsoft SQL Server, PostgreSQL, IBM DB2, HSQLDB Authentication: LDAP, Active Directory, CAS, Custom Java Service, Database Version Control: Bitbucket (or Stash), GitHub, Apache Subversion Deployment: Amazon AWS, Microsoft Azure, WaveMaker Private Cloud (Docker containerization), IBM Web Sphere, Apache Tomcat, SpringSource tcServer, Oracle WebLogic Server, JBoss(WildFly), GlassFish App Stores: Google Play, Apple App Store, Windows Store == History == In 2003, WaveMaker was founded as ActiveGrid. Then, in 2007, it was rebranded as Wavemaker. It was acquired by VMware in 2011. In March 2013, support for the WaveMaker project was discontinued. In May 2013, Pramati Technologies acquired the assets of WaveMaker. In February 2014, Wavemaker Studio 6.7 was released, which was the last open source version of Studio. In September 2014 WaveMaker Inc. launched the WaveMaker RAD Platform, which allowed organizations to run their own application platform for building and running apps. In March 2023, WaveMaker released version 11.5, which includes enhanced low-code development capabilities and new AI-driven tools to streamline the application development process.

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Jollo

Jollo was an online machine translation service where users could instantly translate texts into 23 languages, request human translations from a community of volunteers around the world, and compare the correctness of several leading machine translation websites. It was discontinued in 2012. == System == Jollo was a free Web 2.0 website that attempted to improve the way in which people translate online through the use of existing machine translation websites and a community of volunteers who correct and rate translations. The system relied on a similar methodology as computer-assisted translation to ensure translation quality, and featured a public translation memory that records past translations. Jollo received some notable media attention, including in The Daily Telegraph. According to the blog KillerStartups, Jollo combined the benefits of the speed of machine translations and human reviews to ensure translation quality. According to Jeffrey Hill from The English Blog, the community features made Jollo an interesting alternative to other online translation services. == Development == The Jollo website was classified as beta. It was developed using LAMP and was praised for its colorful graphics and simple user interface. Jollo offered a simple web-based API that could be used for translations. For example, the URL: http://www.jollo.com/translate.php?st=I%20love%20you&sl=en&tl=zh was used to translate the sentence "I love you" from English into Chinese.

Structural risk minimization

Structural risk minimization (SRM) is an inductive principle of use in machine learning. Commonly in machine learning, a generalized model must be selected from a finite data set, with the consequent problem of overfitting – the model becoming too strongly tailored to the particularities of the training set and generalizing poorly to new data. The SRM principle addresses this problem by balancing the model's complexity against its success at fitting the training data. This principle was first set out in a 1974 book by Vladimir Vapnik and Alexey Chervonenkis and uses the VC dimension. In practical terms, Structural Risk Minimization is implemented by minimizing E t r a i n + β H ( W ) {\displaystyle E_{train}+\beta H(W)} , where E t r a i n {\displaystyle E_{train}} is the train error, the function H ( W ) {\displaystyle H(W)} is called a regularization function, and β {\displaystyle \beta } is a constant. H ( W ) {\displaystyle H(W)} is chosen such that it takes large values on parameters W {\displaystyle W} that belong to high-capacity subsets of the parameter space. Minimizing H ( W ) {\displaystyle H(W)} in effect limits the capacity of the accessible subsets of the parameter space, thereby controlling the trade-off between minimizing the training error and minimizing the expected gap between the training error and test error. The SRM problem can be formulated in terms of data. Given n data points consisting of data x and labels y, the objective J ( θ ) {\displaystyle J(\theta )} is often expressed in the following manner: J ( θ ) = 1 2 n ∑ i = 1 n ( h θ ( x i ) − y i ) 2 + λ 2 ∑ j = 1 d θ j 2 {\displaystyle J(\theta )={\frac {1}{2n}}\sum _{i=1}^{n}(h_{\theta }(x^{i})-y^{i})^{2}+{\frac {\lambda }{2}}\sum _{j=1}^{d}\theta _{j}^{2}} The first term is the mean squared error (MSE) term between the value of the learned model, h θ {\displaystyle h_{\theta }} , and the given labels y {\displaystyle y} . This term is the training error, E t r a i n {\displaystyle E_{train}} , that was discussed earlier. The second term, places a prior over the weights, to favor sparsity and penalize larger weights. The trade-off coefficient, λ {\displaystyle \lambda } , is a hyperparameter that places more or less importance on the regularization term. Larger λ {\displaystyle \lambda } encourages sparser weights at the expense of a more optimal MSE, and smaller λ {\displaystyle \lambda } relaxes regularization allowing the model to fit to data. Note that as λ → ∞ {\displaystyle \lambda \to \infty } the weights become zero, and as λ → 0 {\displaystyle \lambda \to 0} , the model typically suffers from overfitting.

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