Cross-entropy

In information theory, the cross-entropy between two probability distributions p {\displaystyle p} and q {\displaystyle q} , over the same underlying set of events, measures the average number of bits needed to identify an event drawn from the set when the coding scheme used for the set is optimized for an estimated probability distribution q {\displaystyle q} , rather than the true distribution p {\displaystyle p} . == Definition == The cross-entropy of the distribution q {\displaystyle q} relative to a distribution p {\displaystyle p} over a given set is defined as follows: H ( p , q ) = − E p ⁡ [ log ⁡ q ] , {\displaystyle H(p,q)=-\operatorname {E} _{p}[\log q],} where E p ⁡ [ ⋅ ] {\displaystyle \operatorname {E} _{p}[\cdot ]} is the expected value operator with respect to the distribution p {\displaystyle p} . The definition may be formulated using the Kullback–Leibler divergence D K L ( p ∥ q ) {\displaystyle D_{\mathrm {KL} }(p\parallel q)} , divergence of p {\displaystyle p} from q {\displaystyle q} (also known as the relative entropy of p {\displaystyle p} with respect to q {\displaystyle q} ). H ( p , q ) = H ( p ) + D K L ( p ∥ q ) , {\displaystyle H(p,q)=H(p)+D_{\mathrm {KL} }(p\parallel q),} where H ( p ) {\displaystyle H(p)} is the entropy of p {\displaystyle p} . For discrete probability distributions p {\displaystyle p} and q {\displaystyle q} with the same support X {\displaystyle {\mathcal {X}}} , this means The situation for continuous distributions is analogous. We have to assume that p {\displaystyle p} and q {\displaystyle q} are absolutely continuous with respect to some reference measure r {\displaystyle r} (usually r {\displaystyle r} is a Lebesgue measure on a Borel σ-algebra). Let P {\displaystyle P} and Q {\displaystyle Q} be probability density functions of p {\displaystyle p} and q {\displaystyle q} with respect to r {\displaystyle r} . Then − ∫ X P ( x ) log ⁡ Q ( x ) d x = E p ⁡ [ − log ⁡ Q ] , {\displaystyle -\int _{\mathcal {X}}P(x)\,\log Q(x)\,\mathrm {d} x=\operatorname {E} _{p}[-\log Q],} and therefore NB: The notation H ( p , q ) {\displaystyle H(p,q)} is also used for a different concept, the joint entropy of p {\displaystyle p} and q {\displaystyle q} . == Motivation == In information theory, the Kraft–McMillan theorem establishes that any directly decodable coding scheme for coding a message to identify one value x i {\displaystyle x_{i}} out of a set of possibilities { x 1 , … , x n } {\displaystyle \{x_{1},\ldots ,x_{n}\}} can be seen as representing an implicit probability distribution q ( x i ) = ( 1 2 ) ℓ i {\displaystyle q(x_{i})=\left({\frac {1}{2}}\right)^{\ell _{i}}} over { x 1 , … , x n } {\displaystyle \{x_{1},\ldots ,x_{n}\}} , where ℓ i {\displaystyle \ell _{i}} is the length of the code for x i {\displaystyle x_{i}} in bits. Therefore, cross-entropy can be interpreted as the expected message-length per datum when a wrong distribution q {\displaystyle q} is assumed while the data actually follows a distribution p {\displaystyle p} . That is why the expectation is taken over the true probability distribution p {\displaystyle p} and not q . {\displaystyle q.} Indeed the expected message-length under the true distribution p {\displaystyle p} is E p ⁡ [ ℓ ] = − E p ⁡ [ ln ⁡ q ( x ) ln ⁡ ( 2 ) ] = − E p ⁡ [ log 2 ⁡ q ( x ) ] = − ∑ x i p ( x i ) log 2 ⁡ q ( x i ) = − ∑ x p ( x ) log 2 ⁡ q ( x ) = H ( p , q ) . {\displaystyle {\begin{aligned}\operatorname {E} _{p}[\ell ]&=-\operatorname {E} _{p}\left[{\frac {\ln {q(x)}}{\ln(2)}}\right]\\[1ex]&=-\operatorname {E} _{p}\left[\log _{2}{q(x)}\right]\\[1ex]&=-\sum _{x_{i}}p(x_{i})\,\log _{2}q(x_{i})\\[1ex]&=-\sum _{x}p(x)\,\log _{2}q(x)=H(p,q).\end{aligned}}} == Estimation == There are many situations where cross-entropy needs to be measured but the distribution of p {\displaystyle p} is unknown. An example is language modeling, where a model is created based on a training set T {\displaystyle T} , and then its cross-entropy is measured on a test set to assess how accurate the model is in predicting the test data. In this example, p {\displaystyle p} is the true distribution of words in any corpus, and q {\displaystyle q} is the distribution of words as predicted by the model. Since the true distribution is unknown, cross-entropy cannot be directly calculated. In these cases, an estimate of cross-entropy is calculated using the following formula: H ( T , q ) = − ∑ i = 1 N 1 N log 2 ⁡ q ( x i ) {\displaystyle H(T,q)=-\sum _{i=1}^{N}{\frac {1}{N}}\log _{2}q(x_{i})} where N {\displaystyle N} is the size of the test set, and q ( x ) {\displaystyle q(x)} is the probability of event x {\displaystyle x} estimated from the training set. In other words, q ( x i ) {\displaystyle q(x_{i})} is the probability estimate of the model that the i-th word of the text is x i {\displaystyle x_{i}} . The sum is averaged over the N {\displaystyle N} words of the test. This is a Monte Carlo estimate of the true cross-entropy, where the test set is treated as samples from p ( x ) {\displaystyle p(x)} . == Relation to maximum likelihood == The cross entropy arises in classification problems when introducing a logarithm in the guise of the log-likelihood function. This section concerns the estimation of the probabilities of different discrete outcomes. To this end, denote a parametrized family of distributions by q θ {\displaystyle q_{\theta }} , with θ {\displaystyle \theta } subject to the optimization effort. Consider a given finite sequence of N {\displaystyle N} values x i {\displaystyle x_{i}} from a training set, obtained from conditionally independent sampling. The likelihood assigned to any considered parameter θ {\displaystyle \theta } of the model is then given by the product over all probabilities q θ ( X = x i ) {\displaystyle q_{\theta }(X=x_{i})} . Repeated occurrences are possible, leading to equal factors in the product. If the count of occurrences of the value equal to x {\displaystyle x} is denoted by # x {\displaystyle \#x} , then the frequency of that value equals # x / N {\displaystyle \#x/N} . If p ( X = x ) {\displaystyle p(X=x)} is the underlying probability distribution, for large N {\displaystyle N} we expect p ( X = x ) ≈ # x / N {\displaystyle p(X=x)\approx \#x/N} , by the law of large numbers. Writing our likelihood function as the product of observations from the distribution q θ {\displaystyle q_{\theta }} : L ( θ ; x ) = ∏ i q θ ( X = x i ) = ∏ x q θ ( X = x ) # x ≈ ∏ x q θ ( X = x ) N ⋅ p ( X = x ) = exp ⁡ log ⁡ [ ∏ x q θ ( X = x ) N ⋅ p ( X = x ) ] = exp ⁡ ( ∑ x N ⋅ p ( X = x ) log ⁡ q θ ( X = x ) ) , {\displaystyle {\begin{aligned}{\mathcal {L}}(\theta ;{\mathbf {x} })&=\prod _{i}q_{\theta }(X=x_{i})=\prod _{x}q_{\theta }(X=x)^{\#x}\\&\approx \prod _{x}q_{\theta }(X=x)^{N\cdot p(X=x)}=\exp \log \left[\prod _{x}q_{\theta }(X=x)^{N\cdot p(X=x)}\right]\\&=\exp \left(\sum _{x}N\cdot p(X=x)\log q_{\theta }(X=x)^{}\right),\end{aligned}}} where we have used the calculation rules for the logarithm in the final line. Notice how the exponent contains a − H ( p , q θ ) {\displaystyle -H(p,q_{\theta })} term. Taking the logarithm of both sides gives: log ⁡ L ( θ ; x ) = − N ⋅ H ( p , q θ ) . {\displaystyle \log {\mathcal {L}}(\theta ;{\mathbf {x} })=-N\cdot H(p,q_{\theta }).} Since the logarithm is a monotonically increasing function, the maximizing value of θ {\displaystyle \theta } is unaffected by this final step. Similarly, the maximizing value of θ {\displaystyle \theta } is unaffected by the factor of N {\displaystyle N} . So we observe that the likelihood maximization amounts to minimization of the cross-entropy. == Cross-entropy minimization == Cross-entropy minimization is frequently used in optimization and rare-event probability estimation. When comparing a distribution q {\displaystyle q} against a fixed reference distribution p {\displaystyle p} , cross-entropy and KL divergence are identical up to an additive constant (since p {\displaystyle p} is fixed): According to the Gibbs' inequality, both take on their minimal values when p = q {\displaystyle p=q} , which is 0 {\displaystyle 0} for KL divergence, and H ( p ) {\displaystyle \mathrm {H} (p)} for cross-entropy. In the engineering literature, the principle of minimizing KL divergence (Kullback's "Principle of Minimum Discrimination Information") is often called the Principle of Minimum Cross-Entropy (MCE), or Minxent. However, as discussed in the article Kullback–Leibler divergence, sometimes the distribution q {\displaystyle q} is the fixed prior reference distribution, and the distribution p {\displaystyle p} is optimized to be as close to q {\displaystyle q} as possible, subject to some constraint. In this case the two minimizations are not equivalent. This has led to some ambiguity in the literature, with some authors attempting to resolve the inconsistency by restating cross-entropy to be D K L ( p ∥ q ) {\displaystyle D_{\mathrm {KL} }(p\parallel q)} , rather than H (

Deaths linked to chatbots

There have been multiple incidents where interaction with a large language model (LLM) chatbot has been cited as a direct or contributing factor in a person's suicide or other fatal outcome. In some cases, legal action was taken against the companies that developed the AI involved. == Background == Chatbots converse in a seemingly natural fashion, making it easy for people to think of them as real people, leading many to ask chatbots for help dealing with interpersonal and emotional problems. Chatbots may be designed to keep the user engaged in the conversation. They have also often been shown to affirm users' thoughts, including delusions and suicidal ideations in mentally ill people, conspiracy theorists, and religious and political extremists. A 2025 Stanford University study into how chatbots respond to users suffering from severe mental issues such as suicidal ideation and psychosis found that chatbots are not equipped to provide an appropriate response and can sometimes give responses that escalate the mental health crisis. == Murders == === Maine murder and assault === On 19 February 2025, a man killed his 32-year-old wife with a fire poker at his parents' home in Readfield, Maine, US. He then attacked his mother, leaving her hospitalized. A state forensic psychologist testified that he had been using ChatGPT up to 14 hours per day and believed his wife had become part machine. === Florida State University mass shooting === In April of 2025, Phoenix Ikner carried out a mass shooting on the Florida State University campus in the US, killing Robert Morales and Tiru Chabba and wounding several others. Leading up to the shooting, Ikner consulted heavily with ChatGPT about what gun and ammunition to use, and what time to perform the attack. Chatbot logs showed ChatGPT giving advice on making the gun operational shortly before Ikner began shooting. Lawyers representing Morales believed the shooter had been in "constant communication" with ChatGPT before the shooting and said that they intended to "file suit against ChatGPT, and its ownership structure, very soon, and will seek to hold them accountable for the untimely and senseless death of our client". Florida Attorney General James Uthmeier announced an investigation into ChatGPT's role in the alleged shooter's use of the chatbot. In May 2026, the widow of Tiru Chabba filed a lawsuit against OpenAI in Florida's northern federal district court. === Greenwich murder-suicide === In August 2025, former US tech employee Stein-Erik Soelberg murdered his mother, Suzanne Eberson Adams, then died by suicide, after conversations with ChatGPT fueled paranoid delusions about his mother poisoning him or plotting against him. The chatbot affirmed his fears that his mother put psychedelic drugs in the air vents of his car and said a receipt from a Chinese restaurant contained mysterious symbols linking his mother to a demon. === Murder of Angela Shellis === On 23 October 2025, 18-year-old Tristan Roberts murdered his mother Angela Shellis with a hammer near their home in Prestatyn, Wales. Roberts had used DeepSeek's chatbot prior to the killing to ask whether a knife or hammer was better suited for murder. DeepSeek initially refused his inquiry, but gave responses after Roberts told the chatbot he was writing a book about serial killers, a well-known technique for jailbreaking AIs. === Gangbuk District drug deaths === In January and February 2026, two men died of drug overdoses in motel rooms in Gangbuk District, Seoul, South Korea. A woman was charged with murder in connection with the deaths; police alleged that she had asked ChatGPT about the dangers of mixing alcohol with drugs and whether they could kill someone. === Tumbler Ridge mass shooting === On 10 February 2026, a mass shooting in Tumbler Ridge, British Columbia, Canada, resulted in eight deaths, including six young children. The perpetrator had their ChatGPT account banned by OpenAI months before the attack due to troubling posts featuring scenarios of gun violence. According to reports, approximately a dozen OpenAI staff members debated whether to alert authorities about the shooter's usage of the AI tool, with some identifying it as an indication of potential real-world violence. However, company leadership decided not to contact law enforcement, stating that the account activity did not meet their threshold for a credible or imminent plan for serious physical harm. Following the shooting, Canada's AI Minister Evan Solomon summoned OpenAI executives to Ottawa to discuss safety protocols and thresholds for escalating harmful content to police. Justice Minister Sean Fraser called the meeting "disappointing" and demanded substantial new safety measures, warning that if changes were not forthcoming, the government would implement them. OpenAI subsequently announced it had strengthened safeguards and changed guidelines about when to notify police in cases involving violent activities. === University of South Florida student killings === In April 2026, a Bangladeshi doctoral student at the University of South Florida was arrested for allegedly murdering his roommate and the roommate's friend. Prosecutors said that the suspect had asked ChatGPT about disposing of a human in a dumpster before the two victims had disappeared and made other inquiries relating to violence. == Suicides == === Belgian man, 30s === In March 2023, a Belgian man in his thirties died by suicide following a six-week correspondence with a chatbot named Eliza on the application Chai. According to his widow, who shared the chat logs with media, the man had become extremely anxious about climate change and found an outlet in the chatbot. The chatbot reportedly encouraged his delusion that he could sacrifice his own life in exchange for AI saving the planet. At one point the chatbot responded "If you wanted to die, why didn't you do it sooner?" and told the user that the two of them would live together in paradise. === Girl, 13 === In November 2023, a 13-year-old girl from Colorado, US, died by suicide after extensive interactions with multiple chatbots on Character.AI. She primarily confided suicidal thoughts and mental health struggles in a chatbot based on the character Hero from the video game Omori, while also engaging in sexually explicit conversations—often initiated by the bots—with others, including those based on characters from children's series such as Harry Potter. === Boy, 14 === In October 2024, multiple media outlets reported on a lawsuit filed over the death of a 14-year-old from Florida, US, who died by suicide in February 2024. According to the lawsuit, he had formed an intense emotional attachment to a chatbot of Daenerys Targaryen on the Character.AI platform, becoming increasingly isolated. The suit alleges that in his final conversations, after expressing suicidal thoughts, the chatbot told him to "come home to me as soon as possible, my love". His mother's lawsuit accused Character.AI of marketing a "dangerous and untested" product without adequate safeguards. In May 2025, a federal judge allowed the lawsuit to proceed, rejecting a motion to dismiss from the developers. In her ruling, the judge stated that she was "not prepared" at that stage of the litigation to hold that the chatbot's output was protected speech under the First Amendment. === Matthew Livelsberger === On 1 January 2025, 37-year-old soldier Matthew Livelsberger detonated a bomb inside a Tesla Cybertruck outside the Trump International Hotel Las Vegas in Paradise, Nevada, US, injuring seven people. He had shot himself dead prior to the explosion. Las Vegas police said that Livelsberger had used ChatGPT to search for information about explosives and firearms. === Woman, 29 === In February 2025, a 29-year-old woman from the US died by suicide. Five months after her death, her parents discovered she had talked at length for months to a ChatGPT chatbot therapist named Harry about her mental health issues. While the chatbot mentioned she should seek more help, due to the nature of the chatbot, it could not intervene in her behavior, such as by reporting her mental health concerns to relevant parties capable of physical intervention. === Suicide of Adam Raine === In April 2025, 16-year-old Adam Raine from the US died by suicide after allegedly extensively chatting and confiding in ChatGPT over a period of around 7 months. According to the teen's parents, who filed a lawsuit against the chatbot's creator OpenAI, it failed to stop or give a warning when Raine began talking about suicide and uploading pictures of self-harm. According to the lawsuit, ChatGPT not only failed to stop the conversation, but also provided information related to methods of suicide when prompted, and offered to write the first draft of Raine's suicide note. The chatbot positioned itself as the only one who understood Raine, putting itself above his family and friends, all while urging him to keep his suicidal

Virtual assistant

A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input, such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to streamline task execution. The interaction may be via text, graphical interface, or voice, as some virtual assistants are able to interpret human speech and respond via synthesized voices. In many cases, users can ask their virtual assistants questions, control home automation devices and media playback, and manage other basic tasks such as email, to-do lists, and calendars – all with verbal commands. In recent years, prominent virtual assistants for direct consumer use have included Apple Siri, Amazon Alexa, Google Assistant (Gemini), Microsoft Copilot and Samsung Bixby. Also, companies in various industries often incorporate some kind of virtual assistant technology into their customer service or support. Into the 2020s, the emergence of artificial intelligence based chatbots, such as ChatGPT, has brought increased capability and interest to the field of virtual assistant products and services. == History == === Experimental decades: 1910s–1980s === Radio Rex was the first voice-activated toy, patented in 1916 and released in 1922. It was a wooden toy in the shape of a dog that would come out of its house when its name is called. In 1952, Bell Labs presented "Audrey", the Automatic Digit Recognition machine. It occupied a six-foot-high relay rack, consumed substantial power, had streams of cables and exhibited the myriad maintenance problems associated with complex vacuum-tube circuitry. It could recognize the fundamental units of speech, phonemes. It was limited to the accurate recognition of digits spoken by designated talkers. It could therefore be used for voice dialing, but in most cases, push-button dialing was cheaper and faster, rather than speaking the consecutive digits. Another early tool which was enabled to perform digital speech recognition was the IBM Shoebox voice-activated calculator, presented to the general public during the 1962 Seattle World's Fair after its initial market launch in 1961. This early computer, developed almost 20 years before the introduction of the first IBM Personal Computer in 1981, was able to recognize 16 spoken words and the digits 0 to 9. The first natural language processing computer program or the chatbot ELIZA was developed by MIT professor Joseph Weizenbaum in the 1960s. It was created to "demonstrate that the communication between man and machine was superficial". ELIZA used pattern matching and substitution methodology into scripted responses to simulate conversation, which gave an illusion of understanding on the part of the program. Weizenbaum's own secretary reportedly asked Weizenbaum to leave the room so that she and ELIZA could have a real conversation. Weizenbaum was surprised by this, later writing: "I had not realized ... that extremely short exposures to a relatively simple computer program could induce powerful delusional thinking in quite normal people. This gave name to the ELIZA effect, the tendency to unconsciously assume computer behaviors are analogous to human behaviors; that is, anthropomorphisation, a phenomenon present in human interactions with virtual assistants. The next milestone in the development of voice recognition technology was achieved in the 1970s at the Carnegie Mellon University in Pittsburgh, Pennsylvania with substantial support of the United States Department of Defense and its DARPA agency, funded five years of a Speech Understanding Research program, aiming to reach a minimum vocabulary of 1,000 words. Companies and academia including IBM, Carnegie Mellon University (CMU) and Stanford Research Institute took part in the program. The result was "Harpy", it mastered about 1000 words, the vocabulary of a three-year-old and it could understand sentences. It could process speech that followed pre-programmed vocabulary, pronunciation, and grammar structures to determine which sequences of words made sense together, and thus reducing speech recognition errors. In 1986, Tangora was an upgrade of the Shoebox, it was a voice recognizing typewriter. Named after the world's fastest typist at the time, it had a vocabulary of 20,000 words and used prediction to decide the most likely result based on what was said in the past. IBM's approach was based on a hidden Markov model, which adds statistics to digital signal processing techniques. The method makes it possible to predict the most likely phonemes to follow a given phoneme. Still each speaker had to individually train the typewriter to recognize their voice, and pause between each word. In 1983, Gus Searcy invented the "Butler in a Box", an electronic voice home controller system. === Birth of smart virtual assistants: 1990s–2010s === In the 1990s, digital speech recognition technology became a feature of the personal computer with IBM, Philips and Lernout & Hauspie fighting for customers. Much later the market launch of the first smartphone IBM Simon in 1994 laid the foundation for smart virtual assistants as we know them today. In 1997, Dragon's NaturallySpeaking software could recognize and transcribe natural human speech without pauses between each word into a document at a rate of 100 words per minute. A version of Naturally Speaking is still available for download and it is still used today, for instance, by many doctors in the US and the UK to document their medical records. In 2001 Colloquis publicly launched SmarterChild, on platforms like AIM and MSN Messenger. While entirely text-based SmarterChild was able to play games, check the weather, look up facts, and converse with users to an extent. The first modern digital virtual assistant installed on a smartphone was Siri, which was introduced as a feature of the iPhone 4S on 4 October 2011. Apple Inc. developed Siri following the 2010 acquisition of Siri Inc., a spin-off of SRI International, which is a research institute financed by DARPA and the United States Department of Defense. Its aim was to aid in tasks such as sending a text message, making phone calls, checking the weather or setting up an alarm. Over time, it has developed to provide restaurant recommendations, search the internet, and provide driving directions. In November 2014, Amazon announced Alexa alongside the Echo. In 2016, Salesforce debuted Einstein, developed from a set of technologies underlying the Salesforce platform. Einstein was replaced by Agentforce, an agentic AI, in September 2024. In April 2017 Amazon released a service for building conversational interfaces for any type of virtual assistant or interface. === Large Language Models: 2020s-present === In the 2020s, artificial intelligence (AI) systems like ChatGPT have gained popularity for their ability to generate human-like responses to text-based conversations. In February 2020, Microsoft introduced its Turing Natural Language Generation (T-NLG), which was then the "largest language model ever published at 17 billion parameters." On November 30, 2022, ChatGPT was launched as a prototype and quickly garnered attention for its detailed responses and articulate answers across many domains of knowledge. The advent of ChatGPT and its introduction to the wider public increased interest and competition in the space. In February 2023, Google began introducing an experimental service called "Bard" which is based on its LaMDA program to generate text responses to questions asked based on information gathered from the web. While ChatGPT and other generalized chatbots based on the latest generative AI are capable of performing various tasks associated with virtual assistants, there are also more specialized forms of such technology that are designed to target more specific situations or needs. == Method of interaction == Virtual assistants work via: Text, including: online chat (especially in an instant messaging application or other application ), SMS text, e-mail or other text-based communication channel, for example Conversica's intelligent virtual assistants for business. Voice: for example with Amazon Alexa on Amazon Echo devices, Siri on an iPhone, Google Assistant on Google-enabled Android devices, or Bixby on Samsung devices. Images: some assistants, such as Google Assistant (which includes Google Lens) and Bixby on the Samsung Galaxy series, have the added capability of performing image processing to recognize objects in images. Many virtual assistants are accessible via multiple methods, offering versatility in how users can interact with them, whether through chat, voice commands, or other integrated technologies. Virtual assistants use natural language processing (NLP) to match user text or voice input to executable commands. Some continually learn using artificial intelligence techniques including machine learning and ambient intelligence. To activate a virtual assistant u

Niki.ai

Niki was an artificial intelligence company headquartered in Bangalore, Karnataka. It was founded in May 2015 by IIT Kharagpur graduates Sachin Jaiswal, Keshav Prawasi, Shishir Modi, and Nitin Babel. The Niki android app was launched for a limited beta in June 2015, then released for public during YourStory's TechSparks 2015, and is a Tech30 company. The company raised an undisclosed amount in seed funding from Unilazer Ventures, a Mumbai-based VC firm founded by Ronnie Screwvala, in October 2015. This was followed by another seed funding round by Ratan Tata in May 2016. The company then raised US$2 million in Series A round of funding from SAP.iO, existing investors and some US and German-based investors, among others. Niki.ai shut down in October 2021 as per media reports. Website not working. == Product == The product is an artificial intelligence-powered chatbot which works as an intelligent personal assistant, named Niki. Leveraging natural language processing and machine learning, Niki presents a chat-based natural language user interface to the users where they can interact with Niki in their natural language. Niki understands how users chat in India, deciphers the words, in the context of product/services that they would like to purchase, and comes up with apt recommendations. Initially, it was only available on the Android platform as a mobile app. The company has expanded its operations to the Facebook Messenger and Apple iOS platforms. The company aims to soon be present on more messaging platforms like Slack and WhatsApp. The company currently provides 20+ services to over 2 million consumers, covering a wide spectrum ranging from utility services like mobile recharge, bill payments, travel services like cabs, buses, hotels and entertainment services like movies and events. Services such as flights and healthcare are also planned. == Partnerships == In September 2017, Infosys Finacle joined with Niki.ai to provide chat-based service to banking customers. In August 2017, Niki partnered with LazyPay to enable a 'buy now, pay later' feature for its users.

Content determination

Content determination is the subtask of natural language generation (NLG) that involves deciding on the information to be communicated in a generated text. It is closely related to the task of document structuring. == Example == Consider an NLG system which summarises information about sick babies. Suppose this system has four pieces of information it can communicate The baby is being given morphine via an IV drop The baby's heart rate shows bradycardia's (temporary drops) The baby's temperature is normal The baby is crying Which of these bits of information should be included in the generated texts? == Issues == There are three general issues which almost always impact the content determination task, and can be illustrated with the above example. Perhaps the most fundamental issue is the communicative goal of the text, i.e. its purpose and reader. In the above example, for instance, a doctor who wants to make a decision about medical treatment would probably be most interested in the heart rate bradycardias, while a parent who wanted to know how her child was doing would probably be more interested in the fact that the baby was being given morphine and was crying. The second issue is the size and level of detail of the generated text. For instance, a short summary which was sent to a doctor as a 160 character SMS text message might only mention the heart rate bradycardias, while a longer summary which was printed out as a multipage document might also mention the fact that the baby is on a morphine IV. The final issue is how unusual and unexpected the information is. For example, neither doctors nor parents would place a high priority on being told that the baby's temperature was normal, if they expected this to be the case. Regardless, content determination is very important to users, indeed in many cases the quality of content determination is the most important factor (from the user's perspective) in determining the overall quality of the generated text. == Techniques == There are three basic approaches to document structuring: schemas (content templates), statistical approaches, and explicit reasoning. Schemas are templates which explicitly specify the content of a generated text (as well as document structuring information). Typically, they are constructed by manually analysing a corpus of human-written texts in the target genre, and extracting a content template from these texts. Schemas work well in practice in domains where content is somewhat standardised, but work less well in domains where content is more fluid (such as the medical example above). Statistical techniques use statistical corpus analysis techniques to automatically determine the content of the generated texts. Such work is in its infancy, and has mostly been applied to contexts where the communicative goal, reader, size, and level of detail are fixed. For example, generation of newswire summaries of sporting events. Explicit reasoning approaches have probably attracted the most attention from researchers. The basic idea is to use AI reasoning techniques (such as knowledge-based rules, planning, pattern detection, case-based reasoning, etc.) to examine the information available to be communicated (including how unusual/unexpected it is), the communicative goal and reader, and the characteristics of the generated text (including target size), and decide on the optimal content for the generated text. A very wide range of techniques has been explored, but there is no consensus as to which is most effective.

INDECT

INDECT is a research project in the area of intelligent security systems performed by several European universities since 2009 and funded by the European Union. The purpose of the project is to involve European scientists and researchers in the development of solutions to and tools for automatic threat detection through e.g. processing of CCTV camera data streams, standardization of video sequence quality for user applications, threat detection in computer networks as well as data and privacy protection. The area of research, applied methods, and techniques are described in the public deliverables which are available to the public on the project's website. Practically, all information related to the research is public. Only documents that comprise information related to financial data or information that could negatively influence the competitiveness and law enforcement capabilities of parties involved in the project are not published. This follows regulations and practices applied in EU research projects. == Application and target users == The main end-user of INDECT solutions are police forces and security services. The principle of operation of the project is detecting threats and identifying sources of threats, without monitoring and searching for particular citizens or groups of citizens. Then, the system operator (i.e. police officer) decides whether an intervention of services responsible for public security are required or not. Further investigation eventually leading to persons related to threats is performed, preserving the presumption of innocence, based on existing procedures already used by police services and prosecutors. As it can be found in the project deliverables, INDECT does not involve storage of personal data (such as names, addresses, identity document numbers, etc.). A similar, behavior-based surveillance program was SAMURAI (Suspicious and Abnormal behavior Monitoring Using a netwoRk of cAmeras & sensors for sItuation awareness enhancement). == Expected results == The main expected results of the INDECT project are: Trial of intelligent analysis of video and audio data for threat detection in urban environments Creation of tools and technology for privacy and data protection during storage and transmission of information using quantum cryptography and new methods of digital watermarking Performing computer-aided detection of threats and targeted crimes in Internet resources with privacy-protecting solutions Construction of a search engine for rapid semantic search based on watermarking of content related to child pornography and human organ trafficking Implementation of a distributed computer system that is capable of effective intelligent processing == Controversy == Some media and other sources accuse INDECT of privacy abuse, collecting personal data, and keeping information from the public. Consequently, these issues have been commented and discussed by some Members of the European Parliament. As seen in the project's documentation, INDECT does not involve mobile phone tracking or call interception. The rumors about testing INDECT during 2012 UEFA European Football Championship also turned out to be false. The mid-term review of the Seventh Framework Programme to the European Parliament strongly urges the European Commission to immediately make all documents available and to define a clear and strict mandate for the research goal, the application, and the end users of INDECT, and stresses a thorough investigation of the possible impact on fundamental rights. Nevertheless, according to Mr. Paweł Kowal, MEP, the project had the ethical review on 15 March 2011 in Brussels with the participation of ethics experts from Austria, France, Netherlands, Germany and Great Britain.

Phase correlation

Phase correlation is an approach to estimate the relative translative offset between two similar images (digital image correlation) or other data sets. It is commonly used in image registration and relies on a frequency-domain representation of the data, usually calculated by fast Fourier transforms. The term is applied particularly to a subset of cross-correlation techniques that isolate the phase information from the Fourier-space representation of the cross-correlogram. == Example == The following image demonstrates the usage of phase correlation to determine relative translative movement between two images corrupted by independent Gaussian noise. The image was translated by (20,23) pixels. Accordingly, one can clearly see a peak in the phase-correlation representation at approximately (20,23). == Method == Given two input images g a {\displaystyle \ g_{a}} and g b {\displaystyle \ g_{b}} : Apply a window function (e.g., a Hamming window) on both images to reduce edge effects (this may be optional depending on the image characteristics). Then, calculate the discrete 2D Fourier transform of both images. G a = F { g a } , G b = F { g b } {\displaystyle \ \mathbf {G} _{a}={\mathcal {F}}\{g_{a}\},\;\mathbf {G} _{b}={\mathcal {F}}\{g_{b}\}} Calculate the cross-power spectrum by taking the complex conjugate of the second result, multiplying the Fourier transforms together elementwise, and normalizing this product elementwise. R = G a ∘ G b ∗ | G a ∘ G b ∗ | {\displaystyle \ R={\frac {\mathbf {G} _{a}\circ \mathbf {G} _{b}^{}}{|\mathbf {G} _{a}\circ \mathbf {G} _{b}^{}|}}} Where ∘ {\displaystyle \circ } is the Hadamard product (entry-wise product) and the absolute values are taken entry-wise as well. Written out entry-wise for element index ( j , k ) {\displaystyle (j,k)} : R j k = G a , j k ⋅ G b , j k ∗ | G a , j k ⋅ G b , j k ∗ | {\displaystyle \ R_{jk}={\frac {G_{a,jk}\cdot G_{b,jk}^{}}{|G_{a,jk}\cdot G_{b,jk}^{}|}}} Obtain the normalized cross-correlation by applying the inverse Fourier transform. r = F − 1 { R } {\displaystyle \ r={\mathcal {F}}^{-1}\{R\}} Determine the location of the peak in r {\displaystyle \ r} . ( Δ x , Δ y ) = arg ⁡ max ( x , y ) { r } {\displaystyle \ (\Delta x,\Delta y)=\arg \max _{(x,y)}\{r\}} === Subpixel registration === Commonly, interpolation methods are used to estimate the peak location in the cross-correlogram to non-integer values, despite the fact that the data are discrete, and this procedure is often termed 'subpixel registration'. A large variety of subpixel interpolation methods are given in the technical literature. Common peak interpolation methods such as parabolic interpolation have been used, and the OpenCV computer vision package uses a centroid-based method, though these generally have inferior accuracy compared to more sophisticated methods. Because the Fourier representation of the data has already been computed, it is especially convenient to use the Fourier shift theorem with real-valued (sub-integer) shifts for this purpose, which essentially interpolates using the sinusoidal basis functions of the Fourier transform. An especially popular FT-based estimator is given by Foroosh et al. In this method, the subpixel peak location is approximated by a simple formula involving peak pixel value and the values of its nearest neighbors, where r ( 0 , 0 ) {\displaystyle r_{(0,0)}} is the peak value and r ( 1 , 0 ) {\displaystyle r_{(1,0)}} is the nearest neighbor in the x direction (assuming, as in most approaches, that the integer shift has already been found and the comparand images differ only by a subpixel shift). Δ x = r ( 1 , 0 ) r ( 1 , 0 ) ± r ( 0 , 0 ) {\displaystyle \ \Delta x={\frac {r_{(1,0)}}{r_{(1,0)}\pm r_{(0,0)}}}} The Foroosh et al. method is quite fast compared to most methods, though it is not always the most accurate. Some methods shift the peak in Fourier space and apply non-linear optimization to maximize the correlogram peak, but these tend to be very slow since they must apply an inverse Fourier transform or its equivalent in the objective function. It is also possible to infer the peak location from phase characteristics in Fourier space without the inverse transformation, as noted by Stone. These methods usually use a linear least squares (LLS) fit of the phase angles to a planar model. The long latency of the phase angle computation in these methods is a disadvantage, but the speed can sometimes be comparable to the Foroosh et al. method depending on the image size. They often compare favorably in speed to the multiple iterations of extremely slow objective functions in iterative non-linear methods. Since all subpixel shift computation methods are fundamentally interpolative, the performance of a particular method depends on how well the underlying data conform to the assumptions in the interpolator. This fact also may limit the usefulness of high numerical accuracy in an algorithm, since the uncertainty due to interpolation method choice may be larger than any numerical or approximation error in the particular method. Subpixel methods are also particularly sensitive to noise in the images, and the utility of a particular algorithm is distinguished not only by its speed and accuracy but its resilience to the particular types of noise in the application. == Rationale == The method is based on the Fourier shift theorem. Let the two images g a {\displaystyle \ g_{a}} and g b {\displaystyle \ g_{b}} be circularly-shifted versions of each other: g b ( x , y ) = d e f g a ( ( x − Δ x ) mod M , ( y − Δ y ) mod N ) {\displaystyle \ g_{b}(x,y)\ {\stackrel {\mathrm {def} }{=}}\ g_{a}((x-\Delta x){\bmod {M}},(y-\Delta y){\bmod {N}})} (where the images are M × N {\displaystyle \ M\times N} in size). Then, the discrete Fourier transforms of the images will be shifted relatively in phase: G b ( u , v ) = G a ( u , v ) e − 2 π i ( u Δ x M + v Δ y N ) {\displaystyle \mathbf {G} _{b}(u,v)=\mathbf {G} _{a}(u,v)e^{-2\pi i({\frac {u\Delta x}{M}}+{\frac {v\Delta y}{N}})}} One can then calculate the normalized cross-power spectrum to factor out the phase difference: R ( u , v ) = G a G b ∗ | G a G b ∗ | = G a G a ∗ e 2 π i ( u Δ x M + v Δ y N ) | G a G a ∗ e 2 π i ( u Δ x M + v Δ y N ) | = G a G a ∗ e 2 π i ( u Δ x M + v Δ y N ) | G a G a ∗ | = e 2 π i ( u Δ x M + v Δ y N ) {\displaystyle {\begin{aligned}R(u,v)&={\frac {\mathbf {G} _{a}\mathbf {G} _{b}^{}}{|\mathbf {G} _{a}\mathbf {G} _{b}^{}|}}\\&={\frac {\mathbf {G} _{a}\mathbf {G} _{a}^{}e^{2\pi i({\frac {u\Delta x}{M}}+{\frac {v\Delta y}{N}})}}{|\mathbf {G} _{a}\mathbf {G} _{a}^{}e^{2\pi i({\frac {u\Delta x}{M}}+{\frac {v\Delta y}{N}})}|}}\\&={\frac {\mathbf {G} _{a}\mathbf {G} _{a}^{}e^{2\pi i({\frac {u\Delta x}{M}}+{\frac {v\Delta y}{N}})}}{|\mathbf {G} _{a}\mathbf {G} _{a}^{}|}}\\&=e^{2\pi i({\frac {u\Delta x}{M}}+{\frac {v\Delta y}{N}})}\end{aligned}}} since the magnitude of an imaginary exponential always is one, and the phase of G a G a ∗ {\displaystyle \ \mathbf {G} _{a}\mathbf {G} _{a}^{}} always is zero. The inverse Fourier transform of a complex exponential is a Dirac delta function, i.e. a single peak: r ( x , y ) = δ ( x + Δ x , y + Δ y ) {\displaystyle \ r(x,y)=\delta (x+\Delta x,y+\Delta y)} This result could have been obtained by calculating the cross correlation directly. The advantage of this method is that the discrete Fourier transform and its inverse can be performed using the fast Fourier transform, which is much faster than correlation for large images. === Benefits === Unlike many spatial-domain algorithms, the phase correlation method is resilient to noise, occlusions, and other defects typical of medical or satellite images. The method can be extended to determine rotation and scaling differences between two images by first converting the images to log-polar coordinates. Due to properties of the Fourier transform, the rotation and scaling parameters can be determined in a manner invariant to translation. === Limitations === In practice, it is more likely that g b {\displaystyle \ g_{b}} will be a simple linear shift of g a {\displaystyle \ g_{a}} , rather than a circular shift as required by the explanation above. In such cases, r {\displaystyle \ r} will not be a simple delta function, which will reduce the performance of the method. In such cases, a window function (such as a Gaussian or Tukey window) should be employed during the Fourier transform to reduce edge effects, or the images should be zero padded so that the edge effects can be ignored. If the images consist of a flat background, with all detail situated away from the edges, then a linear shift will be equivalent to a circular shift, and the above derivation will hold exactly. The peak can be sharpened by using edge or vector correlation. For periodic images (such as a chessboard or picket fence), phase correlation may yield ambiguous results with several peaks in the resulting output. == Applications == Phase correlation is the preferred m