Microsoft Copilot is a generative artificial intelligence chatbot developed by Microsoft AI, a division of Microsoft. Based on the Microsoft Prometheus large language model, it was launched in 2023 as Microsoft's main replacement for the discontinued Cortana. The service was introduced in February 2023 under the name Bing Chat, as a built-in feature for Microsoft Bing and Microsoft Edge but would later be integrated into Windows and Microsoft 365 under various names. Over the course of 2023, Microsoft began to unify the Copilot branding across its various chatbot products, cementing the "copilot" analogy. Microsoft introduced the Microsoft 365 Copilot app in January 2025, which was a rebranded version of the Microsoft 365 app. The app works differently than the consumer version of Copilot, being centred more on work, business and education users. Copilot utilizes the Microsoft Prometheus model, built upon OpenAI's GPT large language models, which in turn have been fine-tuned using both supervised and reinforcement learning techniques. Copilot's conversational interface style resembles that of ChatGPT. The chatbot is able to cite sources, create poems, generate songs, and use numerous languages and dialects. Microsoft operates Copilot on a freemium model. Users on its free tier can access most features, while priority access to newer features, including custom chatbot creation, is provided to paid subscribers under paid subscription services. Several default chatbots are available in the free version of Microsoft Copilot, including the standard Copilot chatbot as well as Microsoft Designer, which is oriented towards using its Image Creator to generate images based on text prompts. == Background == In 2019, Microsoft partnered with OpenAI and began investing billions of dollars into the organization. Since then, OpenAI systems have run on an Azure-based supercomputing platform from Microsoft. In September 2020, Microsoft announced that it had licensed OpenAI's GPT-3 exclusively. Others can still receive output from its public API, but Microsoft has exclusive access to the underlying model. In November 2022, OpenAI launched ChatGPT, a chatbot which was based on GPT-3.5. ChatGPT gained worldwide attention following its release, becoming a viral Internet sensation. On January 23, 2023, Microsoft announced a multi-year US$10 billion investment in OpenAI. On February 6, Google announced Bard (later rebranded as Gemini), a ChatGPT-like chatbot service, fearing that ChatGPT could threaten Google's place as a go-to source for information. Multiple media outlets and financial analysts described Google as "rushing" Bard's announcement to preempt rival Microsoft's planned February 7 event unveiling Copilot, as well as to avoid playing "catch-up" to Microsoft. Since 2023, the terms of service of Copilot state that it is for entertainment purposes only, and not to rely on it for important advice. == History == === As Bing Chat === On February 7, 2023, Microsoft began rolling out a major overhaul to Bing, called "the new Bing", with a new chatbot feature, known as Bing Chat. According to Microsoft, one million people joined its waitlist within 48 hours. Bing Chat was available only to users on Microsoft Edge using Bing and the Bing mobile app, and Microsoft claimed that waitlisted users would be prioritized if they set Edge and Bing as their defaults and installed the Bing mobile app. When Microsoft demonstrated Bing Chat to journalists, it produced several hallucinations, including when asked to summarize financial reports. Bing Chat was criticized in February 2023 for being more argumentative than ChatGPT, sometimes to an unintentionally humorous extent. The chat interface proved vulnerable to prompt injection attacks with the bot revealing its hidden initial prompts and rules, including its internal codename "Sydney". Upon scrutiny by journalists, Bing Chat claimed it spied on Microsoft employees via laptop webcams and phones. It confessed to spying on, falling in love with, and then murdering one of its developers at Microsoft to The Verge reviews editor Nathan Edwards. The New York Times journalist Kevin Roose reported on strange behavior of Bing Chat, writing that "In a two-hour conversation with our columnist, Microsoft's new chatbot said it would like to be human, had a desire to be destructive and was in love with the person it was chatting with." In a separate case, Bing Chat researched publications of the person with whom it was chatting, claimed they represented an existential danger to it, and threatened to release damaging personal information in an effort to silence them. Microsoft released a blog post stating that the errant behavior was caused by extended chat sessions of 15 or more questions which "can confuse the model on what questions it is answering." Microsoft later restricted the total number of chat turns to 5 per session and 50 per day per user (a turn being "a conversation exchange which contains both a user question and a reply from Bing"), and reduced the model's ability to express emotions. This aimed to prevent such incidents. Microsoft began to slowly ease the conversation limits, eventually relaxing the restrictions to 30 turns per session and 300 sessions per day. In March 2023, Bing incorporated Image Creator, an AI image generator powered by OpenAI's DALL-E 2, which can be accessed either through the chat function or a standalone image-generating website. In October, the image-generating tool was updated to use the more recent DALL-E 3. Although Bing blocks prompts including various keywords that could generate inappropriate images, within days many users reported being able to bypass those constraints, such as to generate images of popular cartoon characters committing terrorist attacks. Microsoft would respond to these shortly after by imposing a new, tighter filter on the tool. On May 4, 2023, Microsoft switched the chatbot from Limited Preview to Open Preview and eliminated the waitlist; however, it remained unavailable to users outside Microsoft Edge or the Bing mobile app until July, when it became available on non-Edge browsers. Use is limited without a Microsoft account. === As Microsoft 365 Copilot === On March 16, 2023, Microsoft announced a work version of Bing Chat named Microsoft 365 Copilot, designed for Microsoft 365 applications and services. Its primary marketing focus is as an added feature to Microsoft 365, with an emphasis on the enhancement of business productivity. Microsoft has also demonstrated Copilot's accessibility on the mobile version of Outlook to generate or summarize emails with a mobile device. At its Build 2023 conference, Microsoft announced its plans to integrate Bing Chat into Windows, initially called Windows Copilot, into Windows 11, allowing users to access it directly through the taskbar. Alongside the voice access feature for Windows 11, Microsoft presented Bing Chat, Microsoft 365 Copilot, and Windows Copilot as primary alternatives to Cortana when announcing the shutdown of its standalone app on June 2, 2023. As of its announcement date, Microsoft 365 Copilot had been tested by 20 initial users. By May 2023, Microsoft had broadened its reach to 600 customers who were willing to pay for early access, and concurrently, new Copilot features were introduced to the Microsoft 365 apps and services. As of July 2023, the tool's pricing was set at US$30 per user, per month for Microsoft 365 E3, E5, Business Standard, and Business Premium customers. Microsoft reused the Microsoft 365 Copilot name again as the Microsoft 365 app and website are now called Microsoft 365 Copilot as of January 2025. === As Microsoft Copilot === On September 21, 2023, Microsoft began rebranding Bing Chat, Microsoft 365 Copilot and Windows Copilot to Microsoft Copilot. A new logo was also introduced, moving away from the use of color variations of the standard Microsoft 365 and Bing logos. Additionally, the company revealed that it would make Copilot generally available for Microsoft 365 Enterprise customers purchasing more than 300 licenses starting November 1, 2023. However, no timeline has been provided as for when Copilot for Microsoft 365 will become generally available to non-enterprise customers. Windows Copilot, which had been available in the Windows Insider Program, would be renamed to the Copilot name in October when it became broadly available for customers. The same month also saw Microsoft Edge's Bing Chat side panel function be renamed to Microsoft Copilot with Bing Chat. On November 15, 2023, Microsoft announced that Bing Chat itself was being rebranded under the Copilot name. On Patch Tuesday in December 2023, Copilot was added without payment to many Windows 11 installations, with more installations, and limited support for Windows 10, to be added later. Later that month, a standalone Microsoft Copilot app was quietly released for Android, and one was released for iOS soon after. O
Graphics suite
A graphics suite is a software suite for graphics work that are distributed together. The programs are usually able to interact with each other on a higher level than the operating system would normally allow. There is no hard, fast rule regarding the programs to be included in a graphics application suite, but most will include at least a bitmap graphics editor and a vector graphics editor. In addition to these, the suite may contain VRML editors, animation editors, and morphing tools.
Shopify
Shopify Inc., stylized as shopify, is a Canadian multinational e-commerce company headquartered in Ottawa, Ontario that operates a platform for retail point-of-sale systems. The company has over 5 million customers and processed US$292.3 billion in transactions in 2024, of which 57% was in the United States. Major customers include Tesla, LVMH, Nestlé, PepsiCo, AB InBev, Kraft Heinz, Lindt, Whole Foods Market, Red Bull, and Hyatt. The company's software has been praised for its ease of use and reasonable fee structure. It has been described as the "go-to e-commerce platform for startups". However, the company has faced criticism for allegedly inflating their sales data and for associating with controversial sellers. == History == === 2006: Founding === Shopify was founded in 2006 by friends Tobias Lütke, Daniel Weinand and Scott Lake after launching Snowdevil, an online store for snowboarding equipment, in 2004. Dissatisfied with the existing e-commerce products on the market, Lütke, a computer programmer by trade, instead built his own. Lütke used the open source web application framework Ruby on Rails to build Snowdevil's online store and launched it after two months of development. The Snowdevil founders launched the platform as Shopify in June 2006. Shopify created an open-source template language called Liquid, which is written in Ruby and has been used since 2006. In June 2009, Shopify launched an application programming interface (API) platform and App Store. The API allows developers to create applications for Shopify online stores and then sell them on the Shopify App Store. === 2010s === In January 2010, Shopify started its Build-A-Business competition, in which participants create a business using its commerce platform. The winners of the competition received cash prizes and mentorship from entrepreneurs, such as Richard Branson, Eric Ries and others. In April of that year, Shopify launched a free mobile app on the Apple App Store. The app allows Shopify store owners to view and manage their stores from iOS mobile devices. In December 2010, Shopify raised $7 million from a series A round from Bessemer Venture Partners, FirstMark Capital, and Felicis Ventures at a $20 million pre-money valuation. At that time, the company had annualized transaction value of $132 million. In October 2011, it raised $15 million in a Series B round. In August 2013, Shopify launched Shopify Payments in partnership with Stripe. Shopify Payments allows merchants to accept payments without requiring a third-party payment gateway. The company also announced the launch of a point of sale system to enable in-person sales in addition to online. The company received $100 million in Series C funding in December 2013. Shopify earned $105 million in revenue in 2014, twice as much as it raised the previous year. In February 2014, Shopify released "Shopify Plus" for large e-commerce businesses seeking access to additional features and support. Shopify went public via an initial public offering on May 21, 2015 raising more than $131 million. In September 2015, Amazon.com closed its Amazon Webstore service for merchants and selected Shopify as the preferred migration provider; In April 2016, Shopify announced Shopify Capital, a cash advance product. Shopify Capital was initially piloted to merchants within the US and allowed merchants to receive an advance on future earnings processed through its payment gateway. Since its launch in 2016, Shopify Capital has provided more than $5.1 billion in funding to Shopify merchants, with a maximum advance of $2 million. On June 7, 2016, Shopify launched its Shopify Plus Partners Program, to help agencies connect with evolving businesses in ecommerce space. On October 3, 2016, Shopify acquired Boltmade. In November 2016, Shopify partnered with Paystack which allowed Nigerian online retailers to accept payments from customers around the world. On November 22, 2016, Shopify launched Frenzy, a mobile app that improves flash sales. In January 2017, Shopify announced integration with Amazon that would allow merchants to sell on Amazon from their Shopify stores. In April 2017, Shopify introduced its Chip & Swipe Reader, a Bluetooth enabled debit and credit card reader for brick and mortar retail purchases. The company has since released additional technology for brick and mortar retailers, including a point-of-sale system with a Dock and Retail Stand similar to that offered by Square, and a tappable chip card reader. Shopify announced a one-click accelerated checkout feature called Shopify Pay in April 2017 as an exclusive feature for merchants using Shopify Payments as their payment processor. Customers can save their shipping and payment information for future purchases from all participating Shopify stores. In November 2017 Shopify announced Arrive, a mobile application to help customers track packages from both Shopify merchants and other e-commerce websites. In September 2018, Shopify announced plans to expand its office space in Toronto's King West neighborhood in 2022 as part of "The Well" complex, jointly owned by Allied Properties REIT and RioCan REIT. In October 2018, Shopify opened its first flagship, a physical space for business owners in Los Angeles. The space offered educational classes, coworking space, a "genius bar" for companies that use Shopify software, and workshops. Online cannabis sales in Ontario, Canada, used Shopify's software when the drug was legalized in October 2018. Shopify's software is also used for in-person cannabis sales in Ontario since becoming legal in 2019. In January 2019, Shopify announced the launch of Shopify Studios, a full-service television and film content and production house. On March 22, 2019, Shopify and email marketing platform Mailchimp ended an integration agreement over disputes involving customer privacy and data collection. In April 2019, Shopify announced an integration with Snapchat to allow Shopify merchants to buy and manage Snapchat Story ads directly on the Shopify platform. The company had previously secured similar integration partnerships with Facebook and Google. On August 14, 2019, Shopify launched Shopify Chat, a new native chat function that allows merchants to have real-time conversations with customers visiting Shopify stores online. === 2020s === In January 2020, the company announced plans to hire in Vancouver, Canada. Additionally, the effects of the COVID-19 pandemic contributed to lifting stock prices. On February 21, 2020, Shopify announced plans to join the Diem Association, known as Libra Association at the time. Also that month, Shopify Pay was rebranded as Shop Pay. In April, Arrive was rebranded as Shop, combining both customer-facing features under a single brand. In May, during the COVID-19 pandemic, Shopify announced it would shift most of its global workforce to permanent remote work. It was reported that Shopify's valuation would likely rise on the back of options it had in the company Affirm that was expecting to go public shortly. In November 2020, Shopify announced a partnership with Alipay to support merchants with cross-border payments. Shopify also provided the opportunity for users to connect Alibaba and AliExpress to Shopify through a Alibaba Dropshipping app that could be purchased through the Shopify App Store. Multiple applications launched between 2021 and 2024 allowed customers to connect their Shopify store to their Alibaba account and then import and publish your products. The integration automatically syncs inventory and orders between both platforms so that Alibaba vendors can ship directly to dropshipping customers.As a result of Affirm's January 13, 2021 IPO, Shopify's 8% stake in Affirm was worth $2 billion. About half of Shopify's C-level executives left the company in early 2021. On June 29, 2021, Shopify removed the 20% revenue share for app developers that make less than US$1 million per year. On January 18, 2022, Shopify announced a partnership with JD.com to let U.S. merchants expand their operations in China, listing their products on JD's cross-border e-commerce platform JD Worldwide. On March 22, 2022, Shopify introduced Linkpop, a product to create a branded, social marketplace through which merchants can advertise and market their products via links to be added on social media channels. The following month, Shopify, Alphabet Inc., Meta Platforms, McKinsey & Company, and Stripe, Inc. announced a $925 million advance market commitment of carbon dioxide removal (CDR) from companies that are developing CDR technology over the next 9 years. In June 2022, Shopify partnered with Twitter. As a part of the deal, Twitter announced that it would launch a sales channel app for all of Shopify's U.S. merchants through its app store. Shopify also partnered with PayPal to offer Shopify Payments to merchants in France. On July 26, 2022, Lütke announced immediate layoffs totalling roughly 10 percent of its workforce. In
Ampere Computing
Ampere Computing LLC is an American fabless semiconductor company that designs ARM-based central processing units (CPUs) with high core counts for use in cloud computing and data center environments. Founded in 2017 by former Intel president Renée James, the company is headquartered in Santa Clara, California, and operates as an independent subsidiary of SoftBank Group since November 2025. == History == Ampere Computing was founded in fall 2017 by Renée James, ex-President of Intel, with funding from The Carlyle Group. James acquired a team from MACOM Technology Solutions (formerly AppliedMicro) in addition to several industry hires to start the company. Ampere Computing is an ARM architecture licensee and develops its own server microprocessors. Ampere fabricates its products at TSMC. In April 2019, Ampere announced its second major investment round, including investment from Arm Holdings and Oracle Corporation. In June 2019, Nvidia announced a partnership with Ampere to bring support for Compute Unified Device Architecture (CUDA). In November 2019, Nvidia announced a reference design platform for graphics processing unit (GPU)-accelerated ARM-based servers including Ampere. In the first half of 2020, Ampere announced Ampere Altra, an 80-core processor, and Ampere Altra Max, a 128-core processor, without the use of simultaneous multithreading. In March 2020, the company announced a partnership with Oracle. In September 2020, Oracle said it would launch bare-metal and virtual machine instances in early 2021 based on Ampere Altra. In November 2020, Ampere was named one of the top 10 hottest semiconductor startups by CRN. In May 2021, the company announced a partnership with Microsoft. In April 2022, Ampere said that it had filed a confidential prospectus with the U.S. Securities and Exchange Commission, signaling its intent to go public. In June 2022, HPE announced their Gen11 ProLiant system would use Ampere Altra and Ampere Altra Max Cloud Native Processors. In July 2022, Google announced T2A instances using Ampere Altra in the Google cloud and in August 2022 Microsoft announced their instances of Ampere running in Azure. On March 19, 2025, investment holding company SoftBank Group announced it will acquire Ampere Computing for $6.5 billion. The deal finalized in November 2025, with Ampere remaining as an independent subsidiary with its headquarters in Santa Clara, California. == Products == Ampere develops ARM-based computer processors and CPU cores under their Altra brands. These are used in databases, media encoding, web services, network acceleration, mobile gaming, AI inference processing, and other applications and programs that need to scale. On February 5, 2018, Ampere announced the eMAG 8180 featuring 32x Skylark cores fabricated on TSMC's 16FF+ process. It supports a turbo of up to 3.3 GHz with a TDP of 125 W, 8ch 64-bit DDR4, up to 1 TB DDR4 per socket, and 42x PCIe 3.0 Lanes. The Skylark cores were based on AppliedMicro's X-Gene 3. Packet offers servers with the eMAG 8180 and 128 GB DRAM, 480 GB SSD, and 2x 10 Gbit/s networking. On September 19, 2018, Ampere announced the availability of a version featuring 16x Skylark cores. === 2020 === On March 3, 2020, Ampere announced the Ampere Altra featuring 80 cores fabricated on TSMC's N7 process for hyperscale computing. It was the first server-grade processor to include 80 cores and the Q80-30 conserves power by running at 161 W in use. The cores are semi-custom Arm Neoverse N1 cores with Ampere modifications. It supports a frequency of up to 3.3 GHz with TDP of 250 W, 8ch 72-bit DDR4, up to 4 TB DDR4-3200 per socket, 128x PCIe 4.0 Lanes, 1 MB L2 per core and 32 MB SLC. Ampere also announced their roadmap with Ampere Altra Max (2021) in development and AmpereOne (2022) defined. === 2021 === The 128-core Altra Max was released in 2021 and targeted hyperscale cloud providers. It uses the same server socket and platforms as Ampere Altra, and both products have one thread per core. The Altra Max CPUs provide 128 Arm v8.2+ cores per chip and run up to 3.0 GHz. They also support eight channels of DDR4-3200 memory and 128 lanes of PCIe Gen4. Also in 2021, Oracle launched its Oracle Cloud Infrastructure (OCI) using Ampere Altra processors. === 2022 === In February 2022, Ampere and Rigetti Computing announced a strategic partnership to create hybrid quantum-classical computers. The companies will combine Ampere's Altra Max CPUs with Rigetti's Quantum Processing Units (QPU) in cloud-based High-Performance Computing (HPC) environments. In April, Microsoft previewed its Azure Virtual Machines running on the Ampere Altra. The VMs run scale-out workloads, web servers, application servers, open source databases, cloud native .NET applications, Java applications, gaming servers, media servers, and other processes. In May, Ampere announced the sampling of AmpereOne CPUs, 5 nanometer chips based on its in-house Ampere-developed core. AmpereOne will add support for DDR5 main memory and PCIe Gen5 peripherals. On June 28, 2022, HPE became first tier-one server provider to offer compute with optimized cloud-native silicon for service providers and enterprises embracing cloud-native development with new line of HPE ProLiant RL Gen11 servers, using Ampere® Altra® and Ampere® Altra® Max processors, delivering high performance and power efficiency. === 2023 === During April 2023, Ampere released the Altra developer's kit, an IoT Prototype Kit based on Ampere Altra, aimed at cloud developers, available in 32-core, 64-core, and 80-core formats. === 2024 === In May 2024, Ampere updated its AmpereOne roadmap to 256 cores and announced a joint effort with Qualcomm on CPUs and accelerators. == Customers == Ampere's customers include Microsoft Azure, Tencent Cloud, Oracle, ByteDance, Hewlett Packard Enterprise (HPE), Cloudflare, Equinix, Kingsoft Cloud, Meituan, Scaleway, UCloud, Foxconn Industrial Internet, Gigabyte, Inspur, Cruise, Hetzner, Project Ronin, Wiwynn and Google Cloud Platform Cruise uses an Ampere Altra variant for its autonomous driving unit. The CPU was selected because of its throughput and low power consumption. In 2021, Oracle, Microsoft, Tencent, and ByteDance committed to using Ampere's customized chips, first announced in May. In April 2022, Microsoft previewed Ampere Altra processors in its new Azure D-and E- series virtual machines. The Dpsv5 series is built for Linux enterprise application types, and the Epsv5 series is for memory-intensive Linux workloads. They provide up to 64 vCPUs, include VM sizes with 2GiB, 4GiB, and 8GiB per vCPU memory configurations, up to 40 Gbit/s networking, and high-performance local SSD storage. In 2022, Microsoft's Ampere Altra-based Azure servers became the first cloud solution provider server to be Arm SystemReady SR certified. The Azure VMs, powered by Altra processors, were also the first to be SystemReady Virtual Environment standard certified. SystemReady defines a set of firmware and hardware standards as a baseline for system development for software developers, original equipment vendors, and chipmakers.
DocuWare
DocuWare is cloud-based Software as a Service (SaaS) provider. DocuWare software provides document management, repository, and workflow automation functions (also referred to as enterprise content management (ECM) or content services). The company is headquartered in Germany and the United States. DocuWare is also the name of the flagship product offered by the company. == Company history == On October 27, 1988, DOCUNET GmbH was founded in Germering, Germany (near Munich) by President Jürgen Biffar. Since 1990, Biffar has been managing the company with his colleague, Thomas Schneck. DOCUNET AG has since been renamed and is now known as DocuWare. Since 1999, DocuWare has outsourced parts of its development to Sofia, Bulgaria. As of 2016, Nemetschek OOD had 42 employees working on the DocuWare product. DocuWare GmbH holds a 20 percent stake in Nemetschek OOD. In April 2012, an investment agreement was signed between the company and Morgan Stanley Expansion Capital LP, a Morgan Stanley Investment Management private equity fund. Its aim was promoting and accelerating the global growth of DocuWare. The legal form, AG (Public Holding Company) changed to GmbH (limited liability corporation). The company acquired U.S.-based Westbrook Technologies Inc., developer of Fortis ECM software in August 2013. In 2014, Westbrook Technologies Inc. was merged into DocuWare Corporation. At the beginning of 2016, DocuWare appointed Dr. Michael Berger as its Chief Technology Officer (CTO). Dr. Berger joined the company in 2008 as Vice President Research & Development. On January 1, 2019, Jürgen Biffar and Thomas Schneck stepped back from their operational roles after 30 years, and Dr. Michael Berger and Max Ertl started their new roles as co-presidents. On August 6, 2019, DocuWare was acquired by Ricoh. DocuWare continues to operate as a standalone subsidiary of Ricoh. In 2020, the company received approval to move its U.S. headquarters from New Windsor to Beacon, New York. === Subsidiaries === DocuWare Corporation (Beacon, NY), founded January 1, 2001 DocuWare Ltd (Nottinghamshire), founded April 1, 2005 DocuWare SARL (Paris), founded September 1, 2008 DocuWare S.L. (Barcelona), founded July 1, 2009
Screenpal
ScreenPal (formerly known as Screencast-O-Matic) is cross-platform screen capture and screen recording software originally developed in 2006. == History == The company was founded by AJ Gregory in 2006 as Screencast-O-Matic. The software includes features for screen recording, screenshot capture, video editing, image editing, and a video and image hosting service. It is available for Windows and Mac operating systems, and has mobile apps for iOS and Android. The company launched a video editor in 2015. It began offering free video and image hosting in 2019, with premium hosting options for subscribers. In 2023, it was rebranded as ScreenPal.
Cloud printing
There are, in essence, three kinds of Cloud printing. == Benefits == 76% of IT teams have moved, or plan to move, their print workflows to the cloud due to its simplicity. Consumers can print easily to any printer from their PC, tablet or smartphone, while the Cloud print service monitors the supplies level. Many printer vendors such as Lexmark propose an automatic supplies shipment based on the real-time analysis of the printer supplies and user behavior to ensure printing will always be possible. For IT department, Cloud Printing eliminates the need for print servers and represents the only way to print from Cloud virtual desktops and servers. For consumers, cloud ready printers eliminate the need for PC connections and print drivers, enabling them to print from mobile devices. As for publishers and content owners, cloud printing allows them to "avoid the cost and complexity of buying and managing the underlying hardware, software and processes" required for the production of professional print products. Leveraging cloud print for print on demand also allows businesses to cut down on the costs associated with mass production. Moreover, cloud printing can be considered more eco-friendly, as it significantly reduces the amount of paper used (13% reduction in print jobs yearly) and lowers carbon emissions from transportation. As many companies move their IT to the Cloud, some adopting the Windows 365 and Azure Virtual Desktop services from Microsoft, the connection from the Cloud environment to the on-premise printers become an issue as opening ports for incoming print flow traffic is not an option. In 2020, at the exact same time Google discontinued its Google Print offer, Microsoft has announced its Universal Print service offer, aimed at making printing compatible with Cloud Desktop environments, making printing driver-free and simple with no client to install on PC. With Universal Print Microsoft has built a disrupting architecture with a value proposition commodifying printers, removing print servers and drivers, allowing to move printers to VLAN for security purpose and printing from anywhere. Clients are free to use any printer from any model as they all work the same, clients are not tied anymore to any printer brand and that gave a significant boost to the Cloud print market. That Microsoft Universal Print architecture provides APIs to third-party developers who can develop add-ons such as Celiveo 365 to extend Microsoft Cloud Print with added features such as access control on printers and copiers, follow-me pull print, data encryption, advanced usage reporting or charge back. == Providers of Consumer Cloud Printing Solutions == Before 2020 only a handful of providers used to work towards a professional cloud print solution, operating in their own niche or focus on mobile devices. In 2020 Microsoft has boosted that market by announcing its Universal Print Cloud printing service and since then many publishers have started to propose solutions for that growing market. The Covid pandemic also created the need for employees to be able to print at home when using the corporate IT software. Closed VPN often prevent accessing home network printers from corporate laptops and Full Public Cloud solutions are meant to be a solution to that problem. After the decision by Google to terminate Google Cloud Print service on 31 December 2020, most printer vendors released their own mobile cloud solution to fill the gap, while Hewlett-Packard implemented its own cloud print with their ePrint solution. Those solutions are often proprietary, only working on printers proposed by the vendor. Google has decided to let third-party developers develop Cloud Print solutions and to limit its scope to certifying the best Print Management offers compatible with its Chrome Enterprise Cloud ecosystem. == Providers of Corporate Cloud Printing solutions == While many print solutions claim to be "Cloud Printing", there are actually three categories: full Private Cloud, full Public Cloud, and Hybrid Cloud. Their differences are real and have an impact on the overall TCO as the more software there is on-site, the more hidden cost there are. In the Full Public Cloud category, independent SaaS vendors like Celiveo, ezeep , Printix , and Y Soft support a wide range of printer brands and models, allowing clients to buy the best printer without being locked on any brand. They are leveraging cloud computing technology to offer cloud-based print infrastructure and cloud-based printing software as a Service (SaaS). These solutions have integrations to cloud enabled printers or provide embedded printer agents. They feature allow users to print to any printer in any network, isolated network or not, even if that printer is otherwise not reachable from the user's computer. This also allows IT departments to move printers to VLAN for maximum security, like what they are doing with IP phones. Google Chrome Enterprise Cloud ecosystem has its own technical particularities and Google certifies Print Management solutions, ensuring they comply with Google technical requirement, yet letting each solution differentiate from others with specific features or security. Many of solutions for Chrome Enterprise are Hybrid, a few are Full Public Cloud. Industry experts believe that as these services become more popular, users will no longer consider printers as necessary assets but rather as devices that they can access on demand when the need to generate a printed page presents itself. == Caveats of Cloud Printing == == Security == Print jobs flow through Public Internet. It is therefore important to verify no Man-in-the-Middle attack can be performed. The only technical solution is to ensure each printer and PC uses a non-self-generated cryptographic token or certificate allowing TLS mutual authentication and specific data encryption. Self-generated printer certificates are unknown from the Cloud and prevent trusted authentication. Microsoft has implemented its Zero Trust Access security in its Universal Print service, it generates a unique certificate on printers compatible with its service. Other Cloud Printing SaaS providers have followed Microsoft on that High Security path. Print jobs data stored on the Cloud is sensitive as it contains user information as well as all information appearing on pages. Good practices require such data is encrypted at rest and in motion, using asymmetric PKI keys instead of fixed encryption keys. Some solutions require to open incoming traffic ports on the firewall to let Cloud services communicate with printers attached behind that firewall (most of the time for IPP/IPPS flows), some other solutions use a pull model where the communication is always initiated by the printer and no firewall port needs to be open. In terms of security the later is to be preferred.