Brendan John Frey FRSC (born 29 August 1968) is a Canadian computer scientist, entrepreneur, and engineer. He is Founder and CEO of Deep Genomics, Cofounder of the Vector Institute for Artificial Intelligence and Professor of Engineering and Medicine at the University of Toronto. Frey is a pioneer in the development of machine learning and artificial intelligence methods, their use in accurately determining the consequences of genetic mutations, and in designing medications that can slow, stop or reverse the progression of disease. As far back as 1995, Frey co-invented one of the first deep learning methods, called the wake-sleep algorithm, the affinity propagation algorithm for clustering and data summarization, and the factor graph notation for probability models. In the late 1990s, Frey was a leading researcher in the areas of computer vision, speech recognition, and digital communications. == Education == Frey studied computer engineering and physics at the University of Calgary (BSc 1990) and the University of Manitoba (MSc 1993), and then studied neural networks and graphical models as a doctoral candidate at the University of Toronto under the supervision of Geoffrey Hinton (PhD 1997). He was an invited participant of the Machine Learning program at the Isaac Newton Institute for Mathematical Sciences in Cambridge, UK (1997) and was a Beckman Fellow at the University of Illinois at Urbana Champaign (1999). == Career == Following his undergraduate studies, Frey worked as a junior research scientist at Bell-Northern Research from 1990 to 1991. After completing his postdoctoral studies at the University of Illinois at Urbana-Champaign, Frey was an assistant professor in the Department of Computer Science at the University of Waterloo, from 1999 to 2001. In 2001, Frey joined the Department of Electrical and Computer Engineering at the University of Toronto and was cross-appointed to the Department of Computer Science, the Banting and Best Department of Medical Research and the Terrence Donnelly Centre for Cellular and Biomolecular Research. From 2008 to 2009, he was a visiting researcher at Microsoft Research (Cambridge, UK) and a visiting professor in the Cavendish Laboratories and Darwin College at Cambridge University. Between 2001 and 2014, Frey consulted for several groups at Microsoft Research and acted as a member of its Technical Advisory Board. In 2002, a personal crisis led Frey to face the fact that there was a tragic gap between our ability to measure a patient's mutations and our ability to understand and treat the consequences. Recognizing that biology is too complex for humans to understand, that in the decades to come there would be an exponential growth in biology data, and that machine learning is the best technology we have for discovering relationships in large datasets, Frey set out to build machine learning systems that could accurately predict genome and cell biology. Frey’s group pioneered much of the early work in the field and over the next 15 years published more papers in leading-edge journals than any other academic or industrial research lab. In 2015, Frey founded Deep Genomics, with the goal of building a company that can produce effective and safe genetic medicines more rapidly and with a higher rate of success than was previously possible. The company has received 240 million dollars in funding to date from leading Bay Area investors, including the backers of SpaceX and Tesla.
Agent-assisted automation
Agent-assisted automation is a type of call center technology that automates elements of what the call center agent 1) does with his/her desktop tools and/or 2) says to customers during the call using pre-recorded audio. It is a relatively new category of call center technology that shows promise in improving call center productivity and compliance. == Types of agent-assisted automation == === Pre-recorded audio === Pre-recorded audio (sometimes referred to as soundboard (computer program) or as soundboard technology) is another form of agent-assisted automation. The purpose of using pre-recorded messages is to increase the probability (and in some cases error-proof the process so) that the right information is provided to customers at the right time. The required disclosures are pre-recorded to ensure accuracy and understandability. By integrating the recordings with the customer relationship management software, the right combination of disclosures can be played based on the combination of goods and services the customer purchased. The integration with the customer relationship management software also ensures that the order cannot be submitted until the disclosures are played, essentially error-proofing (poka-yoke) the process of ensuring the customer gets all the required consumer protection information. Phone surveys are ideal applications of this technology. Whether surveying market preferences or political views, the pre-recorded audio with an agent listening allows the questions to be asked in the same way every time, uninfluenced by the agents' fatigue levels, accents, or their own views. === Fraud prevention === Fraud prevention is a specialized type of agent-assisted automation focused on reducing ID theft and credit card fraud. ID theft and credit card fraud are huge threats for call centers and their customers and few good solutions exist, but new agent-assisted automation solutions are producing promising results. The technology allows the agents to remain on the phone while the customers use their phone key pads to enter the information. The tones are masked and the information passes directly into the customer relationship management system or payment gateway in the case of credit card transactions. The automation essentially makes it impossible for call center agents and also call center personnel that might be monitoring the calls to steal the credit card number, social security number, or other personally identifiable information. === Outbound telemarketing === Another specialized application space of agent-assisted automation is in outbound telemarketing, which goes under numerous headings including outbound prospecting, cold calling, solicitation, fund-raising, etc. Turnover is high among agents engaged in this kind of work because the task is tedious and emotionally difficult. It is tedious because the agent spends the bulk of their day, not talking to qualified leads, but in getting wrong numbers and answering machines. == Benefits == Just as automation has benefited manufacturing by reducing the mental and physical effort required of workers while simultaneously improving throughput, quality, and safety, agent-assisted automation is improving call center results while reducing the tiring aspects of the job for agents. In some cases, the agent-assisted automation streamlines the process and allows calls to be handled more quickly. By eliminating cutting and pasting from one application to another, by auto-navigating applications, and by providing a single view of the customer, agent-assisted automation can reduce call handle time and increase agent productivity. Second, in theory, the more steps that can be automated and the more logic that can be built into the call flow (e.g., if the customer buys items 2 and 9, then disclosures a, c, and f are read by the pre-recorded audio), then companies may be able to reduce the amount of training that is required of the agents while at the same time ensuring more consistency and accuracy. However, no published studies have reported this result yet. But an even larger problem in call centers is between-agent variation in behavior and results. Agents differ in the amount of training and coaching they receive, they differ in the amount of experience they have, their jobs are repetitious and tiring, and the process and procedures the agents are supposed to follow constantly change. Moreover, there are significant individual differences between agents in their intelligence, personality, motivations, etc. which all affect performance. Despite the large amount of money call centers have spent over decades trying to reduce between-agent variation, the problem is still so prevalent that one large study of customer interactions with call centers found that a customer's experience was completely a function of the quality of the agent who happened to answer the phone. Therefore, the most significant benefit of agent-assisted automation may prove to be in how the automation error-proofs or poka-yoke the process and ensures that something that needs to be done or said happens every time. Properly implemented, the between-agent variation for whatever step of the process the automation is applied to may be able to be reduced to near zero. This is especially important in a collection agency whose processes and procedures are closely regulated by the Fair Debt Collection Practices Act.
User profile
A user profile is a collection of settings and information associated with a user. It contains critical information that is used to identify an individual, such as their name, age, portrait photograph and individual characteristics such as knowledge or expertise. User profiles are most commonly present on social media websites such as Facebook, Instagram, and LinkedIn; and serve as voluntary digital identity of an individual, highlighting their key features and traits. In personal computing and operating systems, user profiles serve to categorise files, settings, and documents by individual user environments, known as 'accounts', allowing the operating system to be more friendly and catered to the user. Physical user profiles serve as identity documents such as passports, driving licenses and legal documents that are used to identify an individual under the legal system. A user profile can also be considered as the computer representation of a user model. A user model is a (data) structure that is used to capture certain characteristics about an individual user, and the process of obtaining the user profile is called user modeling or profiling. == Origin == The origin of user profiles can be traced to the origin of the passport, an identity document (ID) made mandatory in 1920, after World War I following negotiations at the League of Nations. The passport served as an official government record of an individual. Consequently, Immigration Act of 1924 was established to identify an individual's country of origin. In the 21st century, passports have now become a highly sought-after commodity as it is widely accepted as a source of verifying an individual's identity under the legal system. With the advent of digital revolution and social media websites, user profiles have transitioned to an organised group of data describing the interaction between a user and a system. Social media sites like Instagram allow individuals to create profiles that are representative of their desired personality and image. Filling all fields of profile information may not be necessary to create a meaningful self-presentation, which grants individual more control over of the identity they wish to present by displaying the most meaningful attributes. A personal user profile is a key aspect of an individual's social networking experience, around which his/her public identity is built. == Types of user profiles == A user profile can be of any format if it contains information, settings and/or characteristics specific to an individual. Most popular user profiles include those on photo and video sharing websites such as Facebook and Instagram, accounts on operating systems, such as those on Windows and MacOS and physical documents such as passports and driving licenses. === Social media === Effectively structured user profiles on social media channels such as Instagram and Facebook offer a way for people to form impressions about someone that is predictive or similarly meeting them offline. The condensed format of social media profiles allows for quick filtering of millions of profiles by matching individuals by similar characteristics and interests; information provided upon sign up. A research conducted highlights that only a "thin slice" of information is required to form an impression about an individual online (Stecher and Counts 2008). Online user profiles eliminate the complexity of interaction that is present in 'face-to-face' meetings such as behavioural, facial, and environmental information, resulting in increased predictiveness of user personality. Dating apps and websites solely rely on an individual's user profile and the information provided to form interactions and communication with others on the platform. Despite having control over presented information, lying is minimal in online dating contexts (Hancock, Toma and Ellison, 2007). Apps such as Bumble allow users to 'match' with other individuals based on their characteristics and selected filters that allow users to narrow the spectrum of search to their preference. Information for a user's profile is voluntarily specified by the user and includes information such as height, interests, photographs, gender or education. The requirement of information varies respective to each platform, and there surrounds little consensus to an appropriate amount of information for a condensed user profile. Universally, all social networking platforms display an individual's profile picture and an "about me" page that allows for self-expression. === Influencers === Influencer user profiles are third party endorsers who shape audience attitudes and decisions through social media content such as photos, blogs and tweets. Social Media Influencers (SMI) often hold a significant following on a social media platform which enables them to be recognised as opinion leaders to shape an information influence to their audience. 'Influencer marketing' industry gained prominence in 2018, when the photo sharing app Instagram crossed 1 billion users, subsequently with approximately 60,000 google search queries for 'influencer marketing' the same year. Influencer user profiles hold a unique selling point, or public personality that is unique and charismatic to the needs and wants of their target audience. SMI profiles advertise product information, latest promotions and regularly engage with their followers to maintain their online persona. Messages endorsed by social media influencers are often perceived as reliable and compelling, as a study conducted found 82% of followers were more inclined to follow the suggestions of their favorite influencer. This allows advertisers to leverage online user profiles and their audience rapport to target younger and niche audiences. According to a market survey, influencer marketing through social media profiles yields a return 11 times higher than traditional marketing, as they are more capable of communicating to a niche segment. Most popular influencers include sport starts such as Cristiano Ronaldo and Hollywood personalities such as Dwayne Johnson and Kylie Jenner each with over 200 million followers respectively. === Ecommerce === Online shopping or Ecommerce websites such as Amazon use information from a customer's user profile and interests to generate a list of recommended items to shop. Recommendation algorithms analyse user demographic data, history, and favourite artists to compile suggestions. The store rapidly adapts to changing user needs and preferences, with generation of real time results required within half of a second. New profiles naturally have limited information for algorithms to analyse, and customer data of each interaction provides valuable information which is stored as a database linked with each individual profile. User profiles on ecommerce websites also serve to improve sales of sellers as individuals are recommend products that other "customers who bought this item also bought" to widen the selection of the buyer. A study conducted found that user profiles and recommendation algorithms have significant impact on related product sales and overall spending of an individual. A process known as "collaborative filtering" tries to analyse common products of interest for an individual on the basis of views expressed by other similar behaving profiles. Features such as product ratings, seller ratings and comments allow individual user profiles to contribute to recommendation algorithms, eliminate adverse selection and contribute to shaping an online marketplace adhering to Amazons zero tolerance policy for misleading products. == Digital user profiles == Modern software and applications account for user profiles as a foundation on which a usable application is built. The structure and layout of an application such as its menus, features and controls are often derived from user's selected settings and preferences. The origin of digital user profiles in computer systems was first initiated by Windows NT that held user settings and information in a separate environment variable named %USERPROFILE% and held the framework to a user's profile root. Consequently, operating systems such as MacOS further accelerated prominence of user profiles in Mac OS X 10.0. Iterations since have been made with each operating system release with the aim to maximise user friendliness with the system. Features such as keyboard layouts, time zones, measurement units, synchronisation of different services and privacy preferences are made available during the setup of a user account on the computer === Types of accounts === ==== Administrator ==== Administrator user profiles have complete access to the system and its permissions. It is often the first user profile on a system by design, and is what allows other accounts to be created. However, since the administrator account has no restrictions, they are highly vulnerable to malware and viruses, with potential to impact all other accounts.
Defeasible logic
Defeasible logic is a non-monotonic logic proposed by Donald Nute to formalize defeasible reasoning. In defeasible logic, there are three different types of propositions: strict rules specify that a fact is always a consequence of another; defeasible rules specify that a fact is typically a consequence of another; undercutting defeaters specify exceptions to defeasible rules. A priority ordering over the defeasible rules and the defeaters can be given. During the process of deduction, the strict rules are always applied, while a defeasible rule can be applied only if no defeater of a higher priority specifies that it should not.
Marco Camisani Calzolari
Marco Camisani Calzolari (born March 1969) is an Italian British university professor, author, and television personality specializing in digital communications, transformation, and artificial intelligence. He advises the Italian government and police on ethical AI and digital safety and hosts the digital segment of the Italian news show Striscia la Notizia. His research gained international attention in 2012 after creating an algorithm claiming to identify real Twitter users from fake users of bots. Marco Camisani Calzolari was awarded as an Honorary Police Officer by the Italian State Police and the Knight of the Italian Republic. == Biography == Camisani Calzolari was born in Milan, Italy where he began his television career, hosting on local provider LA7 in (2001). In 2008 Camisani Calzolari moved to the UK where he founded multiple digital start-ups. He is now a naturalised British citizen and applied to become a "Freeman of the City" in June 2022. In 2024, Marco Camisani Calzolari began serving as the Chair and Adjunct Professor of the elective course Cyber-Humanities within the Degree Programme in Medicine and Surgery at Università Vita-Salute S.Raffaele in Milan. On the 14th of May 2024, Camisani Calzolari was awarded the Knight of the Italian Republic (Order of the Star of Italy). In 2024, Marco Camisani Calzolari was awarded the title of Honorary Police Officer by the Italian State Police for his commitment to combating cybercrime and promoting digital security. He also received the Keynes Sraffa Award 2024 from the Italian Chamber of Commerce and Industry for the UK. Additionally, he was honored with the University Seal by Università degli Studi della Tuscia (Viterbo) for his efforts in disseminating knowledge both in Italy and abroad. == Academic career == Camisani Calzolari began his academic career at the Università Statale di Milano in 2007, until chairing a course on Corporate Communication and Digital Languages at the IULM University of Milan between 2007 and 2010. During this time Camisani Calzolari published his first written work under the title 'Impresa 4.0'. After moving to London, Camisani Calzolari focussed on digital start-ups including 'Digitalevaluation ltd' where he would publish the results of his Twitter algorithm study. Following its publication, he accepted a role as Affiliate Practitioner at the Centre for Culture Media & Regulation (CCMR), University of Brunel London, and subsequently another role at a British University as Lecturer in Digital Communication at the LCA Business School. Camisani Calzolari returned to Italy to lecture on Interactive Digital Communication at the University of Milan. From 2017 to 2023, he held various roles at the European University of Rome, including Adjunct Professor and Chair in Digital Communication, and published The Fake News Bible in 2018. In 2024 he became the Scientific Coordinator for a Master's program at Università San Raffaele in Milan. === Twitter fake followers study === In 2012, Camisani Calzolari's research came into the focus of the public eye following the publication of his findings in a study analysing the followers of high-profile public figures and corporations. He developed a computer algorithm claiming to be able to distinguish real followers from computer-generated "bots". The algorithm compiled data correlative of human activity such as having a name, image, physical address, using punctuation and cross-account activity. Genuine Twitter users were considered to have written at least 50 posts and possessed over 30 followers themselves. The findings led to scrutiny of several individuals and corporations for allegedly purchasing followers. === Publications === Camisani Calzolari is best for known for his work in improving accessibility to digital and tech solutions for everyday business and personal use. His work in digital and communications has been included in several publications including: Cyberhumanism (2023) The Fake News Bible (2018), First Digital Aid for Business (2015), The Digital World (2013), Escape from Facebook (2012), Enterprise 4.0. Camisani Calzolari was also the subject of a University College London (UCL) case study titled Marco Camisani-Calzolari: the Digital Renaissance Man. == Government work == Since 2023, he is a member of the Coordination Committee on Artificial Intelligence at the Presidency of the Council of Ministers and an advisor in Digital Skills and Designer of initiatives for the Department for Digital Transformation. He also serves as the official spokesperson for the State Police, educating the public on preventing digital threats, avoiding digital scams, and explaining criminal case. Since August 2024, Marco Camisani Calzolari has served as an expert for the Italian Agency for the National Cybersecurity (ACN). In October of the same year, he also became a member of the General-Purpose AI Code of Practice working group for the European Commission. == Television work == Camisani Calzolari hosts a digital segment for Striscia la Notizia, an Italian satirical television program on the Mediaset-controlled Canale 5. He presented on weekly segments that include: RAI 1 – Digital First Aid (TV Program – 2014 to 2017) in the program "Uno Mattina" as a digital expert; RTL 102.5 – Technology Space (Radio Program – 2012 to 2017) in the morning news program as a digital expert (100 episodes from 2012 to 2017); DIGITALK Talkshow (2004) as host of Digitalk; Misterweb (TV Program – 2001 to 2002), he presented the TV program “MisterWeb”, on "LA7". Marco Camisani Calzolari was a testimonial for several institutional communication campaigns by the Italian Department of Digital Transformation. These include initiatives promoting the Punti Digitale Facile, raising awareness about the NIS2 Directive for cybersecurity, and advocating for the adoption of the Electronic Identity Card (CIE).
Dispo
Dispo (formerly David's Disposable) is an American photo sharing and social networking app owned by Dispo, Inc. and co-founded by CEO Daniel Liss, YouTuber David Dobrik, and Natalie Mariduena. When the app initially launched on iOS in December 2019, it briefly charted as the most downloaded free app on the App Store, ahead of both Disney+ and Instagram. The app was rebranded and relaunched as Dispo, expanding from a simple camera app to a full social network in March 2021. It is based on the disposable camera. == History == On December 21, 2019, the app was first launched on the App Store under the name "David's Disposable." In its first week of release, it was downloaded more than a million times, reaching number one among free apps in the App Store. In June 2020, the team decided to rename the app to Dispo, purchasing the Dispo.fun domain on June 21, 2020. The company announced the change in September 2020. The early Dispo team consisted of Dobrik's longtime friend and business associate Natalie Mariduena as its treasurer, entrepreneur and venture capitalist Daniel Liss as chief executive officer, Regynald Augustin as first engineer, and Briana Hokanson as lead designer. In October 2020, the company raised a $4M seed round with backing from Alexis Ohanian's venture fund Seven Seven Six alongside other investors including Unshackled Ventures, Shrug Capital, and Weekend Fund. In February 2021, Axios reported that the app had generated US$20 million in its series A round, led by Spark Capital. At this time, the app was valued at US$200 million. A New York Times profile asked, "Are Disposables the Future of Photosharing?" In March 2021, the app was officially relaunched with new social network features and its invite-only feature was dropped. On March 21, 2021, it was announced that Spark Capital would sever all ties with Dispo in light of several disparaging allegations against David Dobrik and The Vlog Squad. The same day, it was announced that Dobrik would leave the company and step down from the company's board of directors. On March 22, 2021, Seven Seven Six and Unshackled Ventures announced they would be standing by the company and its remaining employees but donating profits to charity. In June, 2021, CEO Daniel Liss announced Dispo's official Series A. Investors and advisors in the new Dispo include Ohanian's Seven Seven Six, Unshackled, Endeavor, photographers Annie Leibovitz and Raven B. Varona, NBA stars Kevin Durant and Andre Iguodala (through their 35 Ventures and F9 Strategies venture firms, respectively). Other participants include Cara Delevingne, Sofia Vergara, Shade Room CEO Angelica Nwandu, Latin World Entertainment CEO Luis Balaguer, and Amplify Africa co-founders Damilare Kujembola and Timi Adeyeba. == Overview == Dispo has been compared to other image sharing and social networking services, most notably Instagram and VSCO, although users cannot immediately see the photos they have taken using the app. When a user attempts to take a photo, the interface mimics the developing process of a disposable camera. Users can take as many photos on the app as they want; they do not appear on the app however, until 9 am the next day. Once the set of photos appear on the app, users can choose to save them or share them with other users in a "roll". == Reception == Screen Rant has called the app "like Clubhouse [referring to the app] but for photos," comparing the early invite-only features of the apps. As it greatly restricts the user's editing options and sets out to offer a more authentic social networking experience, the app has been widely dubbed the "anti-Instagram". Between March 2021 and June 2021, the app reached the top ten in the App Store's photo/video rankings on 5 continents including in the US, Japan, Spain, Germany, Brazil, and Australia. It has been a notable success in Japan, where it opened its first international office in July 2021. In July 2021, NBA number one draft pick Cade Cunningham announced he had selected Dispo as his exclusive social media partner for the NBA draft.
RevoScaleR
RevoScaleR is a machine learning package in R created by Microsoft. It is available as part of Machine Learning Server, Microsoft R Client, and Machine Learning Services in Microsoft SQL Server 2016. The package contains functions for creating linear model, logistic regression, random forest, decision tree and boosted decision tree, and K-means, in addition to some summary functions for inspecting and visualizing data. It has a Python package counterpart called revoscalepy. Another closely related package is MicrosoftML, which contains machine learning algorithms that RevoScaleR does not have, such as neural network and SVM. In June 2021, Microsoft announced to open source the RevoScaleR and revoscalepy packages, making them freely available under the MIT License. == Concepts == Many R packages are designed to analyze data that can fit in the memory of the machine and usually do not make use of parallel processing. RevoScaleR was designed to address these limitations. The functions in RevoScaleR orientate around three main abstraction concepts that users can specify to process large amount of data that might not fit in memory and exploit parallel resources to speed up the analysis. === Compute Contexts === A compute context refers to the location where the computation on the data happens. It could be "local" (on the client machine) or "remote" (on a data platform such as a SQL server, or Spark). Pushing the computation to a remote server allows people to take advantage of the greater compute resources that a remote machine may have. If the data being analyzed reside on the same machine, using a remote compute context also removes the need to pull data across the network onto the client machine. === Data source === Data source defines where the data comes from. There are various data sources available in RevoScaleR, such as text data, Xdf data, in-SQL data, and a spark dataframe. People can wrap their data in a data source object and use that as run analytics in different compute context. Different data sources are available in different compute context. For example, if the compute context is set to SQL server, then the only data source one can use would be an in-SQL data source. === Analytics === Analytic functions in RevoScaleR takes in data source object, a compute context, and the other parameters needed to build the specific model, such as formula for the logistic regression or the number of trees in a decision tree. In addition to those parameters, one can also specify the level of parallelism, such as the size of the data chunk for each process or number of processes to build the model. However, parallelism is only available in non-express edition. == Limitations == The package is mostly meant to be used with a SQL server or other remote machines. To fully leverage the abstractions it uses to process a large dataset, one needs a remote server and non-Express free edition of the package. It cannot be easily installed such as by running "install.packages("RevoScaleR")" like most open source R packages. It's available only through Microsoft R Client, a distribution of R for data science, or Microsoft Machine Learning Server (stand-alone with no SQL server attached), or Microsoft Machine Learning Services (a SQL server services). However, one can still use the analytics functions in an Express, free version of the package.